Announcing the Top Rated Appointment Scheduling Software for 2019

Megan Headley
Megan Headley
October 9, 2019
Awards, Marketing

Announcing the Top Rated Appointment Scheduling Software for 2019

We are excited to announce the Top Rated Appointment Scheduling Software for 2019! Top Rated awards showcase today’s top-of-the-line products in Appointment Scheduling based solely on user feedback and satisfaction scores. These awards make the voice of the market the primary decider into the industry’s best products.

Top Rated awards are the most trusted in the industry because they are never influenced by analyst opinion, the vendor’s size, popularity, or status as a TrustRadius customer.

Here are the winners:

Acuity Scheduling

With a TRScore of 9.1 out of 10, Acuity Scheduling is a top rated appointment scheduling software for 2019 |

Acuity Scheduling is an online appointment scheduling product that allows businesses or individuals to automate the scheduling process. Create meetings with multiple attendees in multiple time zones with ease with a scheduling product. Acuity offers integration with a plethora of applications, including accounting and invoicing clients, email marketing products, analytics, CRM, video conferencing, invoicing, and more. Most (90%) of Acuity users on TrustRadius are employed by small businesses. Users like Acuity because it integrates well with many calendar applications and because it gives the user a lot of options to help manage overbooking. 

“Acuity Scheduling is used to schedule many types of appointments at my company. Thanks to its two-way API sync with Google Calendar and real-time updating, we avoid double bookings and also have appointments immediately added to our calendar. It’s also great because it sends email and text message notifications when people book calls. It’s easy to set up and gives you a lot of power and flexibility for a reasonable price.”

Ben Marcoux | Lead Generation Expert | Marketing and Advertising


With a TRScore of 9.0 out of 10, Calendly is a top rated appointment scheduling software for 2019 |

Calendly is an online appointment scheduling tool that allows you to easily send an embedded link to calendar availability and scheduling. Calendly allows users to customize the types of meetings to offer to clients and allows customers to reschedule their own appointments. Calendly integrates well with with many other applications, such as GoToMeeting, Stripe, Salesforce, and Google Analytics. A majority (66%) of users on TrustRadius are from small businesses. Reviewers like Calendly’s capability to manage meetings in multiple time zones with ease as well as eliminating the back and forth in scheduling meetings.

“We use it to give our clients an efficient and easy way to set up calls to connect with our CS team. Instead of going back and forth on possible meeting times, our reps can easy provide their availability and specific time slot offering for the client to book at their own convenience. “

Marcus Torres | Senior Manager in Software | Computer Software Company

Congratulations to the winners of the Top Rated Appointment Scheduling Award!

What is Appointment Scheduling Software?

Appointment scheduling software allows businesses or individuals to manage the scheduling of appointments and bookings. Scheduling appointments is typically the first interaction with a new customer and a fast efficient process can help attract and retain customers. Appointment scheduling software allows customers to see your real time availability and self-book their own appointments. Frequently, most also allow for the automation of other routine scheduling tasks, such as intake forms and appointment reminders.

Many free appointment scheduling software products are available, though most offer limited functionality in terms of number of users, appointments bookable per month, or limited features. In comparison, advanced products are more scalable and integrate appointment scheduling with other management features. Advanced products offer a wider range of calendar integration (e.g. Outlook, Google Calendar, etc). Some products even offer invoicing, inventory management, or basic CRM features.

Before choosing an appointment scheduling product, determine which features you would like to have. Ensure your choice integrates with your calendar manager and any other applications, such as your web conferencing tool like GoToMeeting. Businesses with basic scheduling needs may be able to get by with free software, while others will determine they need a pay solution. 

Top Rated Criteria

Products included in the 2019 Top Rated Appointment Scheduling software list must have been in the top tier of their category TrustMap as of September 12th, 2019. To qualify for the Appointment Scheduling Top Rated Award, products must have at least 10 reviews written within the past year, a TRScore of at least 7.5 out of 10, and must receive at least 1.5% of the traffic in their category. Every reviewer is verified and every review is vetted before publication. Products are plotted on the TrustMap based on end-user data, including users’ likelihood to recommend scores as well as buyer research patterns. To learn more about TrustMaps and Top Rated methodology, check out this page.

About the Author

Megan Headley
Megan Headley
Megan leads Research at TrustRadius, whose mission is to ensure TrustRadius delivers high quality, useful and, above all, trustworthy user feedback to help prospective software buyers make more informed decisions. Before joining TrustRadius, Megan was Director of Sales and Marketing at Stratfor, where she was in charge of growing the company’s B2C revenue stream through email marketing and other channels. She enjoys traveling, reading, and hiking.

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