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Announcing the Top Rated Business Process Management (BPM) Tools for 2019

Megan Headley
Megan Headley
April 3, 2019
Awards, Enterprise

Announcing the Top Rated Business Process Management (BPM) Tools for 2019

TrustRadius Top Rated

Today, we awarded the 2019 TrustRadius Top Rated badges for Business Process Management (BPM) Tools. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer.

Business Process Management (BPM) Tools

BPM tools help businesses improve their overall performance by managing, automating, and optimizing business processes. By deploying applications that interact with and conform to standardized workflows and business rules, companies can ensure that important repeated tasks are carried out in the same way across employees, teams, and departments. Most BPM tools include process modelling environments, business rules engines, workflow management tools, form generators, collaboration features, and analytics capability. Although BPM tools often include low-code development environments, they differ from low-code development platforms in purpose and scope. BPM tools are designed specifically to implement business rules and connect different processes to increase corporate efficiency. Low-code development tools are intended to allow non-technical users to quickly create and deploy multipurpose business applications, and may not include tools designed specifically for managing business rules and processes.

Before purchasing BPM software, buyers should consider the underlying problems it will need to solve. Some businesses may only need to automate a few simple processes and could get bogged down by a more extensive product. Other customers might have complex company-wide processes and rules that must integrate with their existing software solutions.

Here are the winners:

Pega Platform

pega platform tr score

Pega Platform is a low-code application development platform with BPM capability. Its industry-specific frameworks help users implement relevant workflow processes, data models, and user roles into their applications. Pega Platform also includes automation, reporting, security, auditing, and machine learning components for BPM applications. When an application is ready to deploy, Pega can automatically adapt the app’s interface for mobile users. An application tracking system helps managers and executives understand how employees use company applications. Enterprise users make up a large majority (82%) of Pega Platform users on TrustRadius. Reviewers value Pega Platform’s on-the-fly app modification capabilities, powerful automation and decision-making features, and support for code sharing and reuse.

“Pega exceeds expectations to provide solutions to complex business requirements and integration…Pega solves the problem of implementing a new requirement in an existing system. System Architects can add, remove or change any type of process on the go.”

David A. Herrera | Senior System Architect | Management Consulting Company

[easy-tweet tweet=”Pega exceeds expectations to provide solutions to complex business requirements and integration.” user=”trustradius” template=”qlite”]


appian tr score

Appian is a low-code BPM platform. Its application components include robotic process automation, content management, machine learning, data integration, case management features and skills-based work routing. Appian also includes data consolidation systems that help companies break down information silos. Appian’s management and optimization tools show businesses how well their applications and employees are performing, where their processes can be optimized, and what process problems might occur in the future. A significant majority (76%) of Appian users on TrustRadius are from enterprises. Reviewers highlight Appian’s fast app development capability, clean and effective application UI options, and flexibility in handling a range of complex processes.

“The drag-and-drop UI developer generates really clean code in the background, and delivers UIs that you can be confident will look great and work consistently across all platforms and devices…Personally, I have not run into a scenario not suited for Appian. It’s an amazingly flexible platform that has handled anything we’ve thrown at it.”

Jason Shelton | Project Leader | Airlines/Aviation Company

[easy-tweet tweet=”Appian: It’s an amazingly flexible platform that has handled anything we’ve thrown at it.” user=”trustradius” template=”qlite”]

Nintex Platform

nintex tr score

Nintex Platform is a low-code BPM and workflow automation solution. With Nintex, businesses can implement robotic process automation, generate and distribute documents automatically, and analyze workflow efficiency. A process mapping tool enables users to create visual representations of company processes, suggest and approve process changes, and manage process variants. Nintex Platform also includes features like customizable dynamic forms, e-signature automation, mobile app support, and integration with applications like SharePoint and Salesforce. A majority (70%) of Nintex Platform users on TrustRadius are from enterprises. Reviewers appreciate Nintex Platform’s data integration capabilities, ease of use for non-developers, and customizable form generation.

“The Nintex products that we use have been of great use in taking previously fully custom coded solutions and turning them into Nintex workflows…The Forms application is very flexible and can handle almost any type of customization…It has successfully filled the gap for an easily customizable form for data entry.”

Verified User | Employee in Information Technology | Defense & Space Company

[easy-tweet tweet=”Nintex: t has successfully filled the gap for an easily customizable form for data entry.” user=”trustradius” template=”qlite”]

Congratulations to the winners of the Top Rated Business Process Management Tools Award!

Top Rated Criteria

Products included in the 2019 Top Rated Business Process Management Tools list must have been in the top tier of their category TrustMap as of March 15th, 2019. To qualify for the Business Process Management Tools Top Rated Award, products must have at least 10 reviews written within the past year, a TRScore of at least 7.5 out of 10, and must receive at least 1.5% of the traffic in their category.  Every reviewer is verified and every review is vetted before publication. Products are plotted on the TrustMap based on end-user data, including users’ likelihood to recommend scores as well as buyer research patterns. To learn more about TrustMaps and Top Rated methodology, check out this page.

About the Author

Megan Headley
Megan Headley
Megan leads Research at TrustRadius, whose mission is to ensure TrustRadius delivers high quality, useful and, above all, trustworthy user feedback to help prospective software buyers make more informed decisions. Before joining TrustRadius, Megan was Director of Sales and Marketing at Stratfor, where she was in charge of growing the company’s B2C revenue stream through email marketing and other channels. She enjoys traveling, reading, and hiking.

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