Announcing the Top Rated Survey & Forms Building Tools for 2019

Megan Headley
Megan Headley
February 6, 2019
Awards, Customer Success, Marketing

Announcing the Top Rated Survey & Forms Building Tools for 2019

TrustRadius Top Rated

Today, we awarded the 2019 TrustRadius Top Rated badges for Survey & Forms Building Tools. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer.

Survey & Forms Building Tools

Survey & forms building tools help users design and distribute surveys, collect responses, and analyze online survey results. Some products may focus more on survey design and include a range of survey question types and logic, while other tools may focus more on reporting and offer advanced statistical results analysis. These tools have a wide application and are used across industries for things like customer satisfaction surveys, employee feedback surveys, and market / academic research. Common survey & forms building tools features include various survey formats (e.g. online, print, or phone), survey templates and layouts, response collection, question types to choose from (e.g. multiple choice, single select, sliding scale, matrix questions, open-text), question logic options (e.g. conditional, branching, random), and results reporting and analysis. Some survey tools may also have integrations with the user’s CRM, social media platforms, email marketing tools, and eCommerce software.

Here are the winners:

AskNicely

AskNicely TR Score

AskNicely is an NPS software that helps companies collect customer feedback across multiple channels including email, web, and SMS. It includes features such as NPS survey implementation and response collection, customizable email templates, question branching logic, multiple survey languages, automated monthly survey sampling from the user’s CRM, and a dashboard tracking NPS by products, channel, and sales rep. Almost half (48%) of AskNicely users on TrustRadius are from small businesses. Reviewers highlight that survey templates and ability to make changes to live surveys are two of AskNicely’s best features.

“I think AskNicely is great for both small and big companies. It’s super easy to set up automation and send surveys regularly without thinking about it. AskNicely will deliver the replies to the most convenient channel for you (e.g. Intercom) so you can quickly reply and address your users’ doubts.”

Zuzanna Ostojska | Head of Customer Success | Growbots

[easy-tweet tweet=”I think AskNicely is great for both small and big companies.” user=”trustradius” template=”qlite”]

Typeform

Typeform TR Score

Typeform is a data collection tool that enables users to build surveys, forms, quizzes, and polls to help them better understand their customers and prospective buyers. It includes features such as multiple question types to choose from, reporting (e.g. visit length, completion rates), question piping logic, Google Sheets and HubSpot integrations, a survey responses API, and webhooks that push response data to user’s apps. The majority (60%) of Typeform users on TrustRadius are from small businesses. According to reviewers, Typeform is easy to use and allows them to design professional looking surveys.

“Working in Typeform is automatic and intuitive. It’s easy to find the surveys we’re looking for and to manage or edit them (duplicating, creating, removing surveys, as well as putting them in folders). I didn’t have to “learn” how to use it; when creating a new survey, the app just flows in a way that you know what the next step is and how to get there. The appearance of the app is clean and beautiful, without losing the details you need to customize.”

Bethany Chan | Customer Success Manager | SupplyFrame

[easy-tweet tweet=”Working in Typeform is automatic and intuitive.” user=”trustradius” template=”qlite”]

Google Forms

Google Forms TR Score

Google Forms is a free online survey tool that is part of the Google Drive office suite. It is ideal for both personal and business use and includes features such as form design tools, themes that match your pictures or logo, a range of question types (e.g. multiple choice, drop-down), question branching logic, ability to embed media (e.g. YouTube videos, images) into the form, response analytics, and collaboration tools. As part of Google Drive, survey results can easily be shown in Google Sheets. Google Forms is used consistently across company sizes. Two things reviewers highlight about Google Forms is how easy it is to customize the form and collaborate and share survey results with colleagues and teammates.

“We used Google Forms for everything from monthly breakfast selection to Employee Engagement surveys. We love the ability to transfer the responses into Excel, making it easy to analyze, translate into graphs, etc. It’s super customizable, flexible, and very, very user-friendly”

Verified User | Director in Human Resources | Computer Software Company

[easy-tweet tweet=”Google Forms: It’s super customizable, flexible, and very, very user-friendly.” user=”trustradius” template=”qlite”]

Qualtrics

Qualtrics TR Score

Now under the SAP umbrella of products, Qualtrics is a research platform ideal for midsize businesses and enterprises. It helps users design and implement a wide variety of surveys, including NPS, customer experience, and employee feedback surveys. The survey platform offers users features such as multi-channel survey implementation, ability to test survey design, collaboration tools, predictive intelligence, statistical analysis, and integrations with popular third-party software such as Salesforce, Marketo, and Adobe. Almost half of all Qualtrics users (48%) on TrustRadius are from enterprises. Reviewers note that customer support and ease of survey design are two of Qualtrics’ best features.

“Qualtrics is a great tool for researchers, especially for sending out surveys to large numbers of people. I have sent surveys to our entire campus community a few times, over 5,000 people with no problems. Rarely, I do encounter something that does not go right. The Qualtrics support has always been immediately available to me and they have always been able to help me find a solution. I highly recommend the product.”

Katharine Mason | Senior Research Officer | Texas A&M University-Corpus Christi

[easy-tweet tweet=”Qualtrics is a great tool for researchers.” user=”trustradius” template=”qlite”]

Formstack

Formstack TR Score

Formstack is an online survey and forms builder that helps users design customizes forms and collect customer data. It includes features such as a drag and drop form designer, pre-made templates conditional logic, A/B form testing, field validation, form fill analysis, mobile application, a save a return later option, and social auto-filling that allows customers to fill in fields using their social media profiles. A large portion (45%) of Formstack users on TrustRadius are from midsize businesses. According to reviewers, the quality of data import/export to other software (e.g. CRM) and the ability for form respondents to save their progress and finish later are two of Formstack’s strengths.

“Flexibility, tools and ROI are the reasons we chose Formstack. Data being exportable to other tools and systems we use also helped to make this determination. The level of complexity and conditional logic it has even at its most basic levels gives it an edge over most products. Good customer support sets them apart as well.”

Laurance J. Specht | Manager of Personalized Learning | Brooklyn Laboratory

[easy-tweet tweet=”Flexibility, tools and ROI are the reasons we chose Formstack.” user=”trustradius” template=”qlite”]

SurveyMonkey

SurveyMonkey TR Score

SurveyMonkey is an online survey builder that offers users a wide set of survey response filtering and analysis tools. It includes features such as survey creation, question skip logic, text analysis, custom logo/colors and URL, ability to export data in multiple formats (e.g. CSV, Excel, PDF, PPT), question A/B testing, question randomization, multilingual surveys, custom variables. SurveyMonkey is used by reviewers from all company sizes on TrustRadius. Reviewers note that survey question design and results reporting are two things that SurveyMonkey does especially well.

“SurveyMonkey makes it really easy to create surveys and structure different questions. There’s a good variety of different question types to select from.[…] I’ve been impressed with the reporting features that SurveyMonkey provides. It has multiple chart types to select from to view the survey responses. It also lets you export all the results as a CSV.”

Becca Sangwin | Marketing Director | The Gottman Institute

[easy-tweet tweet=”SurveyMonkey makes it really easy to create surveys and structure different questions.” user=”trustradius” template=”qlite”]

Congratulations to the winners of the Top Rated Survey & Forms Building Tools Award!

Top Rated Criteria

Products included in the 2019 Top Rated Survey & Forms Building Tools list must have been in the top tier of their category TrustMap as of January 15th, 2019. To qualify for the Survey & Forms Building Tools Top Rated Award, products must have at least 10 reviews written within the past year, a TRScore of at least 7.5 out of 10, and must receive at least 1.5% of the traffic in their category.  Every reviewer is verified and every review is vetted before publication. Products are plotted on the TrustMap based on end-user data, including users’ likelihood to recommend scores as well as buyer research patterns. To learn more about TrustMaps and Top Rated methodology, check out this page.

About the Author

Megan Headley
Megan Headley
Megan leads Research at TrustRadius, whose mission is to ensure TrustRadius delivers high quality, useful and, above all, trustworthy user feedback to help prospective software buyers make more informed decisions. Before joining TrustRadius, Megan was Director of Sales and Marketing at Stratfor, where she was in charge of growing the company’s B2C revenue stream through email marketing and other channels. She enjoys traveling, reading, and hiking.

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