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Announcing the Top Rated Workforce Management Software for 2019

Megan Headley
Megan Headley
April 3, 2019
Awards, Enterprise, HR

Announcing the Top Rated Workforce Management Software for 2019

TrustRadius Top Rated

Today, we awarded the 2019 TrustRadius Top Rated badges for Workforce Management Software. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer.

Workforce Management (WFM) Software

Workforce Management (WFM) Software focuses on timekeeping, scheduling, and tracking employees so that they can be utilized effectively and efficiently. WFM software is primarily used by organizations with large, distributed workforces, where employees work in shifts. Some of the key features include time and attendance tracking, labor scheduling, compliance monitoring, leave management, and staffing optimization. Though standalone WFM solutions are available, nowadays it is more common for these features to be delivered as part of a human capital management (HCM) suite. In an HCM suite, data flows between HR, talent management, and WFM modules, to track employees in a more holistic way and surface more insights for management.

Be sure to consider your specific needs when evaluating WFM options. Industry regulations, the size and distribution of your organization, and the types of employees you need to manage (such as contingent or hourly, seasonal, salaried, etc.) should all play a role in your selection decision. You’ll also want to make sure that the product you choose has employee self-service features your workforce will find user-friendly so that you can achieve the efficiency and data quality benefits you’re after. For example, will the UI make sense to them without training, based on their level of tech savvy? Do they need to be able to access the system via their personal mobile devices, or will they typically log in on a company computer? Make sure your WFM system is usable for managers who are making schedules and monitoring performance, the employees under their purview, and executives who want to be able to see high-level trends in the data.

Here are the winners:


ultipro tr score

UltiPro is a unified cloud platform for HR, payroll, and talent management with workforce management capabilities like time and analytics. UltiPro is designed to help HR departments process payroll quickly while managing time in a flexible way. It also helps HR facilitate recruiting, performance, learning, succession, and compensation, and measure employee sentiment with surveys. Underlying business intelligence allows companies to use their HR data from across the platform to get workforce insights for strategic decision making. UltiPro is used mainly by larger companies, with 98% of reviews on TrustRadius posted by users at mid-size companies and enterprises. Some of the most common reviewer industries were hospital & health care, financial services, non-profit organization management, banking, real estate, insurance, computer software, restaurants, and oil & energy. In their reviews, users said they appreciate UltiPro’s friendly user interface, reporting/BI functionality, payroll processing, and customer service and support.

“Ultipro really does allow organizations the ability to create time — by this I mean when admins learn to use Ultipro to capacity, Ultipro has the ability to do things behind the scenes that give workers the opportunity to do more with their time. For instance, analysts and admins can use Business Intelligence reporting to find errors in collected data BEFORE there is a problem, cutting down on payroll processing errors and better benefits administration. 

What sets Ultipro apart is the workforce at Ultimate Software that puts People First, ensuring that the customer — while not always right — is always informed and always empowered to perform their very best.”

Juan O. | Payroll Manager | Hospitality Company

Ceridian Dayforce HCM

ceridian tr score

Ceridian Dayforce HCM is a cloud human capital management platform for global organizations. It combines workforce management with HR, payroll, benefits, and talent management in one application. Dayforce is designed to be both flexible and scalable. It unifies the organization’s data, provides real-time access, and helps address complex regulatory requirements, with the goal of enabling better decision-making and improving the employee experience. Ceridian Dayforce HCM is used mainly by larger companies, with 94% of the reviews on TrustRadius posted by users at mid-size companies and enterprises. Some of the most common reviewer industries were retail, hospital & health care, non-profit organization management, financial services, insurance, consumer goods, hospitality, and real estate. In their reviews, users said they like having a single integrated system, the configurability of payroll and time modules, employee and manager self-service features, as well as the information visibility provided by Dayforce.

“In our US and Canada operations, we use Dayforce exclusively for our payroll processing, and we’re working toward adding the UK and Australia to the list of our countries that process payroll through Dayforce. We currently use timekeeping, entitlement tracking, and HR records for all employees company-wide. We love the single platform approach since it nearly eliminates the need for dual entry we have to do between our HR/Payroll departments.

Dayforce is great if you have a varied workforce that requires complicated configuration, like multi-state jurisdictions with different labor laws applicable to each location.”

Kristin B. | Payroll Specialist | Education Management Company

Kronos Workforce Ready

kronos tr score

Kronos Workforce Ready is a cloud-based HCM solution for recruiting, onboarding, performance management, compensation planning, time and attendance, scheduling, absence management, and payroll. At its core is a single database of employee records that is shared across modules, designed to keep data consistent and up to date so that managers can make informed decisions. It also includes unified interface for pulling reports and launching workflows, as well as a mobile app. Kronos Workforce Ready is used mainly at medium to large organizations, with 62% of the reviews on TrustRadius posted by users at mid-size companies and 35% by users at enterprises. Some of the most common reviewer industries were hospitals & health care, food production, and retail. In their reviews, users said Kronos Workforce Ready can offers strong employee self-service, good time and labor controls, helpful reporting, and is accessible and simple to use.

“I work for a major retailer and we use Kronos Workforce every day for our scheduling, for our workload planning, and vacation scheduling. Our employees especially like the Kronos Workforce app because it allows them to view their schedule, request time off, view hours, and request a swap-shift with other employees.

Kronos Workforce is a great tool to have at your disposal. If you need to make quick changes to scheduling or check on who can work and who can’t, it draws it out for you by showing in multicolored areas, making it easier to understand what you are reading.”

Joseph C. | Assistant Manager | Retail Company

Paypro Workforce Management

Paypro Workforce Management is a platform powered by Kronos Workforce Ready, that brings customizability and expertly built HR workflows to meet the specific needs of any different workforce. Provided as a complete WFM solution built to fit the individual customer, Paypro emphasizes a service first approach with custom implementation. Users may take advantage of Paypro for improved employee onboarding and HR self-service, applicant tracking, employee management (e.g. performance review), benefits administration, as well as time-keeping and payroll implementation (via Kronos). TrustRadius users primarily come from mid-size companies (63%). Reviewers appreciate Paypro’s employee self-service enablement and superior implementation and customer service experience.

When we started with Paypro they helped us learn the basics of the platform and think through how we wanted our workflows to go outside of the software first. Then they set things up efficiently and showed us how to expand our use of the software as we got more comfortable… Paypro is great for any business looking to bring on a partner to help customize and fully integrate how your organization utilizes its payroll/HR software efficiently.”

Verified User | Executive in Finance & Accounting | Financial Services

Congratulations to the winners of the Top Rated Workforce Management Software Award!

Top Rated Criteria

Products included in the 2019 Top Rated Workforce Management Software list must have been in the top tier of their category TrustMap as of March 15th, 2019. To qualify for the Workforce Management Software Top Rated Award, products must have at least 10 reviews written within the past year, a TRScore of at least 7.5 out of 10, and must receive at least 1.5% of the traffic in their category.  Every reviewer is verified and every review is vetted before publication. Products are plotted on the TrustMap based on end-user data, including users’ likelihood to recommend scores as well as buyer research patterns. To learn more about TrustMaps and Top Rated methodology, check out this page.

About the Author

Megan Headley
Megan Headley
Megan leads Research at TrustRadius, whose mission is to ensure TrustRadius delivers high quality, useful and, above all, trustworthy user feedback to help prospective software buyers make more informed decisions. Before joining TrustRadius, Megan was Director of Sales and Marketing at Stratfor, where she was in charge of growing the company’s B2C revenue stream through email marketing and other channels. She enjoys traveling, reading, and hiking.

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