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Announcing the 2021 TrustRadius Most Loved Awards

Harry Lees
February 10, 2021

Announcing the 2021 TrustRadius Most Loved Awards

Love is, famously, impossible to measure. No one can accurately quantify love, but here at TrustRadius, we enjoy two things. We like pushing boundaries, and we really like reviews. Our wonderful team has evaluated our vendors and their reviews, looking for how often users mentioned something they absolutely love about these products. The process involved some pretty amazing variable phrases, including “loveDensity”. Beat that for romance, Romeo and Juliet.

Now, we aren’t saying we have SOLVED love, in a leap that will go down in history, be sung about in songs, written of in poetry, and discussed in scientific journals… but we’re not NOT saying that either…

So here is our list of the 2021 Most Loved products from our site, including the top 10, which hold a special place in our reviewers’ hearts.

Top Ten Most Loved Products of 2021

  1. Acuity Scheduling, a Squarespace company

Wow, were users feeling this one. At the top of our Most Loved list, this product is no stranger to our awards, having received a Top Rated award for best Appointment Scheduling Software. We can only hope their (virtual) trophy cabinet has the space, and that their inbox can hold all the DMs they will be getting. 

“Everyone I have referred to Acuity has also loved using it. They also find it super easy to use, full of great features and they also love the amazing customer service support. I’ve found the support to be responsive, personal and am always made to feel like a valued customer and partner.”

Allyson Woodrooffe, MA, CPCC Embodiment Coach and Workshop Facilitator, Allyson Woodrooffe Coaching (Professional Training & Coaching, 1-10 employees
  1. Dubb – Video Communication Platform

A small business champion, Dubb felt the love from our reviewers this year, taking second place. With an 8.9 out of 10 likelihood to recommend score, Dubb users want to share their affection for this video communication platform with others. Way to get out there, Dubb!

“I would NOT be able to interview as many candidates if I did not have Dubb to help me deliver content before the interview as well as after. The CTAs and templates speed my delivery of personalized content and the video messaging itself is just what savvy people expect.  

Steve Moreland Director Of Business Development, Success Publishing LLC Professional Training & Coaching, 1-10 employees
  1. Blackbaud Education Management Solutions

This serial-award-winning Education Management solution had users channeling their inner Van Halen. It is a recipient of both our TRUE certification for sourcing customer reviews and a Top Rated award in student management systems, in addition to being one of the most loved software of 2021. Wow, save some for others, Blackbaud. 

“We certainly have loved what it has brought to our school. It has changed the way we do business for the better. Parents can see grades, homework, and all the info in real-time. The admission process has been streamlined. The ability to connect with prospective families is amazing. ”

Vincent HermosillaCITO (Chief Information Technology Officer, Morgan Park AcademyEducation Management, 51-200 employees
  1. ClearCompany

One could say it’s perfectly clear why users love this software, but we wouldn’t make that pun. In full transparency, we can definitely see the appeal of this comprehensive talent management platform.

“ClearCompany has been instrumental to our company. It has become a one-stop-shop for applicant tracking and recruiting. We are able to use other job boards and have them integrated with ClearCompany so that we don’t have to keep looking at individual job boards.”

Maria MARTIHR admin/Recruiter, Onsite Safety, Inc.Construction, 51-200 employees
  1. CaptivateIQ

This company is obviously a smart (pun-intended) choice for compensation management software, and our reviewers feel it. With a whopping 9.2 out of 10 trScore Score, there is a lot to love about this San Francisco-based company.

“Captivate is great for sales and account management teams! Helpful for leaders and sales reps especially because it creates transparency and helps companies stay organized! It also automates the process giving my managers something less to worry about and making it easy for me to not have to rely on asking my manager like I used to do in my previous company that did not use Captivate.”

Amarjit SinghAccount Executive, Medely Health, Wellness, and Fitness, 11-50 employees
  1. SoGoSurvey

SoGoSurvey is an experience management platform, and we can say with some certainty that users certainly had some good experiences with this one. SoGoSurvey even says they try to “enhancing every aspect of an organization’s customer experience,” and if that doesn’t sound like the basis of a loving relationship, what is? Keep it up!

“Hands down the best survey platform! Couldn’t be happier.”

Garen LafserPresident, Salient Realty Group Commercial Real Estate, 1-10 employees
  1. Articulate 360

Articulate 360 also carries a Top Rated award for corporate learning management systems, seeking to help course creators with everything they need. Some of our users would love to leave an apple on their desk to see if they notice. Articulate 360 rocks, and felt the love this year..

“For my work context, Articulate 360 is great. Everything I need in one place. Large companies with many developers will benefit from the team plans available. Suitable for all levels of experience, beginner through to expert developers!”

Veronica BudnikasFounder and Lead Developer, STORYLINE developer, E-Learning, 1-10 employees
  1. Kofax Power PDF (formerly Nuance Power PDF)

A positively bonkers 9.4 trScore demonstrates the number of admirers this product has. They may need their own PDF management system to handle all the valentines they will no doubt receive. This cost-effective option clearly captured our reviewers’ hearts, and we salute you, Kofax!

“Power PDF is our go-to software for reading, creating, and commenting on PDF files. We find it much more user friendly than similar Adobe products. Its conversion options are simple to use and are good quality.”

Robert BassVice President of Engineering, Wiley WilsonDesign, 51-200 employees
  1. HubSpot Marketing Hub

An award-winner in Top Rated marketing automation software, it was also noted as a top free option for marketing automation. HubSpot has attracted more than a few googly-eyes from our users, and with all that silverware, it’s easy to see why.

“HubSpot is well suited for many scenarios but the most prominent one in my role is following up with clients and/or prospects. It really helps me keep track of last interactions which includes notes, emails, calls, and meetings. Being able to see previous contact with a person helps me know where I have left off and also how I need to follow up. This is crucial for sales people since it is very difficult to remember all interactions and communications on your own.”

Meredith MackayConsultant, Medical Advantage GroupHospital & Health Care, 51-200 employees

Apparently, our users love Mondays, which is going to put them at odds with Garfield. In all seriousness, this tool won a Top Rated award for project management software, and might be giving our reviewers a new favorite day of the week if they keep this up.

“ brought the greatest ease to satisfy the need for transparency within our department. It brought cost efficiency by allowing old platforms to be weaned away. It also allowed our methods to be transformed from paper manual processes into modern-day efficient ways of communicating and reporting.”

Regina WoffordIT Programmer Analyst Manager, Maryland Department of HealthInformation Technology & Services, 10,001+ employees

Our Other Most Loved Award Winners:

Accruent EMS Software






Conductor Searchlight


Cvent Social Tables


EZ Texting

Google Classroom

Google Hangouts Meet

Google Keep





iCIMS Talent Cloud








Ooma Office

Progress Telerik UI



Todoist: To-Do List & Task Manager


UKG Pro (formerly Ultimate Software UltiPro)


When I Work




We Love you All

Thank you so much to all these great vendors for their products, and to our reviewers for taking the time to help make buying the right software a better experience for everyone! Keep up the love, and we hope to see you next year in our Most Loved feature. TR team out!

(TR team is not responsible for the plethora of awful puns in this piece. They just sort of happened.)

About the Author

Harry Lees
I am a proud University of Wisconsin-Madison graduate, with a Comprehensive Honors degree in Political Science and Journalism. Go Badgers! A dual-citizen with the U.S and U.K, in my free time I support Liverpool Football Club, obsessively follow politics and do extremely nerdy things with my friends.

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