Best of Recruiting 2021

TrustRadius Team
January 6, 2021
Awards, HR

Best of Recruiting 2021

Recruiting software are tools that encompasses Applicant Tracking Systems (ATS) and Job Board Softwares. While the function of Job boards are used as online employment listings where employers can post available jobs for potential employees to find them, Applicant Tracking Systems have further features to manage recruiting operations through the use of cloud or web-based services.

Amongst the features Recruiting software tools should excel at are its ability to handle job requisition management, job site search posting, resume management, candidate search and application tracking, among many other features. 

This year, TrustRadius is awarding the best in customer support and usability among some of the most common categories of Best of Recruiting tools in use today.

The Best of Recruiting winners are: 

Best Customer Support – Applicant Tracking Systems (ATS)

  • CEIPAL TalentHire, 1st Place
  • Jobvite, 2nd Place
  • JobDiva, 3rd Place

Best Usability- Applicant Tracking Systems (ATS)

  • CEIPAL TalentHire, 1st Place
  • iCIMS Talent Cloud, 2nd Place

Best Feature Set- Applicant Tracking Systems (ATS)

  • CEIPAL TalentHire, 1st Place
  • iCIMS Talent Cloud, 2nd Place

Best Customer Support – Job Board

  •, 1st Place

Best Feature Set – Job Board

  • ZipRecruiter, 1st Place
  •, 2nd Place

Best Applicant Tracking Systems (ATS) Customer Support

Responsive and helpful customer support is an integral part of a good Application Tracking System. Users rely on these softwares to enable their businesses to target their recruiting efforts both by the job segment they’re looking to fill and by specific candidates. Therefore, having a system that is reliable enables them to keep up an active recruitment strategy and focus on searching for and communicating with candidates. 

The best customer support for Applicant Tracking System winners are:

CEIPAL TalentHire, 1st Place

Customer Support Score: 9.1

Reviewers highly regarded CEIPAL TalentHire’s quick response and fast issue solving from their support and technical team. Users were also impressed with the support team’s follow up on the solved or reported issues. 

“The CEIPAL TalentHire support team resolves any issue with no time. Their response is really quick and they respond promptly. They added a video interview option for us after researching and discussing the best available options.”

  • Chandra S., Delivery Manager | IndotronixStaffing & Recruiting, 201-500 employees

Jobvite, 2nd Place

Customer Support Score: 9.0

Users report being pleased with the support team’s friendliness and quick responses. Apart from the thorough customer support, reviewers appreciated that Jobvite’s Customer support managers follows up with users and keeps them up to date with new features and training tools. 

“Jobvite tech support is extremely quick and friendly. Even in times where you’re asking for help and you don’t know how or what to ask for, they treat you like a person, not just a ticket. I don’t hesitate to ask questions or ask for guidance because I will get it from our Account Manager or Tech Support. It’s clear they view you as a partner, not a needy customer.”

  • Madison O., Human Resources Manager | Axiom Healthcare ServicesHospital & Health Care, 501-1000 employees

JobDiva, 3rd Place

Customer Support Score: 8.3

JobDiva’s users appreciate the support team’s service, reporting it to be quick, concise and helpful. The majority of reviews agreed that the support team handles and responds to every query posted, however not every single report had a resolution to the problem. 

“They are very quick to respond and give you the attention necessary. When possible they go beyond to resolve any issues.”

  • Verified User, Team Lead in Human Resources | Staffing and Recruiting Company, 11-50 employees

Best Applicant Tracking Systems (ATS) Usability

Having great product usability for Applicant Tracking Systems (ATS) makes a difference between a business adopting or abandoning a purchased software. Having to rely on ATS software to carry out significant tasks in their jobs, recruiters pay a high amount of attention to products that can help them carry out their job sourcing tasks more efficiently and that are user friendly. 

Here are the top Applicant Tracking Systems that are rated the highest in usability:

CEIPAL TalentHire, 1st Place

Usability Score: 8.9

Reviewers rave at how easy the program is to use and understand. Many users reviewed that the software makes tough daily routines and complicated work processes easier, making CEIPAL TalentHire this year’s best Usability Applicant Tracking System. 

I recommend every recruiter and HR professional to use CEIPAL TalentHire. They are very much helpful and in solving the tough requirements irrespective of industries.”

  • Palisetty P., Technical Recruiter | Avani Technology SolutionsAirlines/Aviation, 1001-5000 employees

iCIMS Talent Cloud, 2nd Place

Usability Score: 8.9

While users agree that iCIMS carries a large amount of information at a click, many reviewers have reported that the software does have a steep learning curve. However, most users appreciated the easy candidate application process and agreed that once they had the processes down, the other processes are very similar. 

“For those who have used Applicant tracking systems before, iCIMS is an easy transition. For those who are new to recruitment, there is definitely a learning curve before being completely versed in the system.”

  • April T., HR & Talent Acquisition Representative | Lippert ComponentsAutomotive, 5001-10,000 employees

Best Applicant Tracking Systems (ATS) Feature Set

The Best Feature Set Award highlights the products in Application Tracking Systems with the feature sets that best satisfies users’ needs and meets their expectations. Among these features are the softwares capabilities to post job searches, candidate search, manage resumes, track applicants, create and delegate tasks. Other advanced features that may push a software ahead of others are abilities to integrate background checks and tools that allow candidate screening. 

This years best Applicant Tracking Systems Feature Set are: 

CEIPAL TalentHire, 1st Place

Reviewers praise the wide and intuitive features of CEIPAL TalentHire’s software, making it the top of the list for Application Tracking Systems Feature Set. Users love the mail merging feature and the auto integration and migration of resumes. Customers also appreciated the easy and accessible data tracking.

“CEIPAL is being used for all ATS activities in our organization. Right from uploading the candidate’s resume until the candidate is successfully placed and then for onboarding purposes. It also tracks complete recruiting activities of each recruiter by their numbers. It directly pulls jobs from the client portal after we integrate it to the client portal. Gives detailed and precise job posting. Mail merging is a great option in CEIPAL where a recruiter can send emails to a few selected candidates at one go. Best feature of CEIPAL is whichever resume a recruiter clicks gets migrated into the internal database.”

  • Arun K., Delivery/Account Manager | Indotronix International CorporationStaffing & Recruiting, 201-500 employees

iCIMS Talent Cloud, 2nd Place

iCIMS users speak highly of its flexible platform and automatic notifications. Many reviewers the customizable profiles and robust programs that allows them to pull reports on may different aspects of their business.

“Pier 1 Imports uses iCIMS for our corporate, stores, and distribution center hiring. Each business segment has different hiring needs, processes, and requirements, and iCMS allows us to customize the application and workflows to accommodate those differences. It also provides us with the data we need to make the most effective use of our recruitment advertising dollars and to ensure a good candidate experience”

  • Kaye M., Director Talent Acquisition | Pier 1 ImportsRetail, 10,001+ employees

Best Job Board Customer Support

Job boards are online employment listings for employers to post available jobs where potential employees can find them. As an essential recruiting tool, it is essential for these software to have strong customer support, especially as business software grows in technical complexity.

The best job board customer support software for the year goes to:, 1st Place

Customer Support Score: 8.1

Reviewers have expressed their approval for’s short wait time when dealing with customer support. They have also reported that the support team responds quickly and effectively electronically as well, having most reports resolved within the day. 

“We’d rate Indeed as a top-tier service provider. Their information and help sections are really thorough and on top of that, if we have any questions that might be specific to our needs, the support team is pretty prompt with responses that answer the questions we might have in that case. Support is the linchpin for good business these days.”

  • Art S., Digital Strategist | TrajectoryMarketing & Advertising, 11-50 employees

Best Job Board Feature Set

The Best Feature Set Award highlights the products in Job Board softwares with the feature sets that best satisfies users’ needs and meets their expectations. Beyond the basics, job board software include paid suites of services that encompass providing ad space for jobs where companies desire high visibility for postings, assessment tools to find the right candidates, resume search of candidates registered on the site, and related tools.

This year’s Best Job Board Feature set goes to: 

ZipRecruiter, 1st Place

ZipRecruiter’s ability to post real time jobs and it’s easy editing tools makes it this year’s Best Feature Set for Job board softwares. Many recruiters also like its ability to search by keyword, function or location. 

“The recruiting team in my organization uses ZipRecruiter on a nearly daily basis to find, vet, and source candidates for all of our job openings across multiple departments. It allows us to search across many different functions at the same time, saving us time, money and resources in the job recruitment process.”

  • Matthew B., Senior Account Executive | Intersection Co.Marketing and Advertising, 501-1000 employees, 2nd Place

Reviewers enjoyed being able to run ads specific to their industry, which allows them to make their search for a licenced and skilled employee easier. Most reviewers agree that the ease of setting up job postings is an important and well liked feature in the software.

“Our organization uses Indeed to hire in-house employees for all departments. We also use Indeed to hire remote employees in other parts of the country. We screen potential applicants based on qualifiers that we specify then narrow them down with some of the different testing and communication features that Indeed currently offers.”

  • Shanna K., Paralegal/Supervisor | Summit ConversionsLegal Services, 11-50 employees

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