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Announcing the Top Rated Web Conferencing Tools for 2020

Brian Mackenzie
March 19, 2020

Announcing the Top Rated Web Conferencing Tools for 2020

We are pleased to announce the Top Rated Web Conferencing Tools for 2020!  The TrustRadius Top Rated awards are an unbiased reflection of customer sentiment and indicate today’s best-in-class products.

Top Rated awards are based on user feedback and satisfaction and are never influenced by analyst opinion, or a vendor’s size and status.

Here are the Winners


GoToMeeting trScore

GoToMeeting is a web conferencing tool from LogMeIn that is built for conference calls that users can join through an online call from their computer or via a mobile device. GoToMeeting also includes features such as automated call recordings and transcripts, as well as group chats. Many reviewers praise GoToMeetings easy to use interface, as well as its screen sharing capabilities. 

“GoToMeeting gives users the ability to bring people together from anywhere into a single environment. By being able to screen share and pass off presenter responsibilities, it has the potential to be very interactive and productive. Sometimes, more productive than actually being in the same room at the same time.”

Dany H.| Adjunct Professor | Adventist University of Health Sciences


UberConference trScore

Dialpad’s UberConference is a web conferencing platform that offers document management features as well as integrations with document applications like Evernote, Google Drive, and Dropbox. UberConference also supports web-based phone calls, call recording, screen sharing, and a feature-complete mobile application. Reviewers appreciate UberConferences customization features and clean user interface.  While UberConference is used by many small to mid-sized businesses, 65% of reviewers on TrustRadius used UberConference at small businesses.

Uberconference is the best conference calling software that we have used to date. It’s one of the easiest pieces of software to use as well as provides a great user experience for our customers. I would say that our customers are consistently rating their experience on Uberconference as a 9 or 10 out of 10.”

Chris L.| Founder & CEO | Project World Impact


Zoom trScore

Zoom is an online meeting and video conferencing platform built for webinars, virtual events, and broadcasting.  Zoom offers HD video and audio as well as chat functionality and meeting recording and transcription capabilities. Reviewers note that Zoom can handle large conferences without a drop in performance and provides high quality audio and video. Zoom is a popular web conferencing software choice for businesses of all sizes. 

“Zoom is exceptional for providing live demonstrations, presentations, and trainings to my commercial and healthcare clients. Our team also uses it to conduct large staff meetings with US-based and global employees.”

Stacy H.| Strategic Sales Executive | Akorbi


BlueJeans trScore

BlueJeans is a web conferencing tool that provides video, audio, and web conferencing as well as a suite of collaboration tools to allow teams to work together even when working remotely.  BlueJeans also provides meeting transcriptions, live meeting controls, and meeting analytics with interactive visualizations. According to reviewers, BlueJeans live meeting controls, such as speaker priority, make it easy to manage conference calls with large amounts of users.  BlueJeans is used by businesses of all sizes.

“BlueJeans is a great collaboration tool for remote teams, both large and small. With solid video, audio and screen sharing tools it brings teams together for face-to-face dialogue which is crucial for running effective meetings and active participation with all attendees. I’ve experienced BlueJeans handling the demands of large scale company events including our monthly product reviews (attended by hundreds of employees) and company-wide meetings (Town Halls, etc.).”

Mike G.| Vice President | Expedia trScore

LogMeIn’s is a web conferencing tool built specifically for the needs of small to mid-sized businesses. allows for easy meeting setup both for internal users and customers through one-click scheduling and personal meeting links.  Meetings in are also flexible, as users can easily change the presenter without creating a new meeting. Reviewers appreciate’s ease of use and scheduling features.

“This is really great for customer facing needs. One of the reasons it is so good for customer facing interactions is because there is no software that needs to be downloaded in order to join the call. Everything is web based. This prevents the usual issues that come along with other competitors.”

Verified User | Analyst | Information Technology and Services Company

Adobe Connect

Adobe Connect trScore

Adobe Connect is a web conferencing tool that is ideal for webinars, video calls, and conferences of all sizes. In addition to essential web conferencing features, Adobe Connect provides features for screen-sharing, polls, and document sharing.  In addition to web conferencing, reviewers often use Adobe Connect to create presentations, supplemented with documents for training materials. Businesses of all sizes use Adobe Connect, but it is most popular with mid-sized businesses and large enterprises.

“I found it to be quite useful as a training tool. I could interact with individuals from multiple locations simultaneously, share my screen with a PowerPoint, video or on-screen demonstration and share training documents users could reference during or after our sessions. Participants could also type feedback in the chat pod even if the audio was muted for the training participants.”

Eric B. | Trainer/Analyst | LAC Group

Webex Meetings

Webex Meetings trScore

Cisco’s Webex Meetings is a video conferencing platform designed to support team meetings, webinars, online training, and conference calls. Webex Meetings sports integrations with third-party tools like Salesforce and Microsoft Teams.  Additionally, Webex Meetings includes a digital AI that utilizes machine learning to help manage meetings and transcription on the fly. Reviewers note that Webex Meetings is easy to connect to from any device through an application or browser.  Webex Meetings is most popular with mid-sized businesses and larger enterprises.

“Perfectly suited for live demonstrations. Recording of sessions and playback is top-notch. Ease of use is and was paramount to the adoption of this product with end-users and administrators alike.”

Gary S.| Director of Enterprise IT | General Dynamics Information Technology

Lifesize Video Conferencing

Lifesize trScore

Lifesize Video Conferencing is a web conferencing tool that combines cloud-based video conferences with simple to use devices that allow any conference room to connect to call.  Lifesize Video Conferencing includes HD cameras and phones for meeting rooms that automatically update their software, as well as scheduling features that work with apps like Google Calendar or Microsoft Outlook.  Reviewers appreciate that Lifesize Video Conferencing provides high quality video without being demanding on network resources. 

“Lifesize Video Conferencing is such a great tool for multiple sites looking to call into meetings quickly. Very little set-up is involved, just click and connect! Even using the mobile app is such a great on-the-fly tool for connecting to other team members quickly if everyone has the meeting ID. Such a great tool for active communication.”

Trever W. | IT Specialist | New Directions Youth & Family Services


Skype trScore

Skype is a web conferencing software best used for online messaging, web conferencing, and attending conference calls.  Skype includes features such as screen sharing, background blurring, text translation, and integration with Cortana. Reviewers note that Skype provides flexible pricing, as well as high quality video calls and conference scheduling features. Skype is a popular web conferencing software for businesses of all sizes. 

“Skype will work well if you are on the go and need to communicate with your clients and team. It is a stable desktop app too, will definitely play a significant role in each and every organization. It helps teams communicate better, more often and in the most efficient way, especially if they work remotely and hate e-mail communication if they prefer a quick chat or call.”

Kinga O. | Owner & Creative Director | Brainy Bees

Congratulations to the winners of the Top Rated Web Conferencing Tools Award!

Top Rated Criteria

Products included in the 2020 Top Rated Web Conferencing Tool list must have been in the top tier of their category TrustMap as of January 15th, 2020. To qualify for the Web Conferencing Tool Top Rated Award, products must have at least 10 reviews written within the past year, a trScore of at least 7.5 out of 10, and must receive at least 1.5% of the traffic in their category.  Every reviewer is verified and every review is vetted before publication. Products are plotted on the TrustMap based on end-user data, including users’ likelihood to recommend scores as well as buyer research patterns. To learn more about TrustMaps and Top Rated methodology, check out this page.

About the Author

Brian Mackenzie
Brian is a Technical Research Specialist at TrustRadius, focusing on product development and data driven technologies. He aims to help buyers make excellent purchasing decisions that meet the needs of their business. Brian has a BS in information science from the University of South Carolina.

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