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Striking the Balance: Human-Centered HR Tech Selection in an AI Era

Kayla Hutchinson
June 17, 2024

Striking the Balance: Human-Centered HR Tech Selection in an AI Era

Today’s digital world is fast-paced with more and more HR software popping up each year. The spread of HR tech tools brings both opportunities and challenges for organizations. HR professionals face many choices because each new product promises to revolutionize processes, boost employee engagement, and streamline operations. Yet, the sheer volume of options can make selecting the right technology daunting. Professionals must take a strategic approach to choosing HR tech. It’s crucial to ensure that the tools meet your needs and help achieve your goals.

Below you’ll find a wealth of information from HR leaders on how to pick the right software for your organization, including quotes from our conversation with them at the HR Leaders Tell All LinkedIn Live.

1. Understanding Your Current Landscape

Before diving into the world of HR tech, it’s essential to assess your current tools and their use. This initial step helps you identify gaps and inefficiencies within your existing setup. Lauren Newton, the Vice President of People at Sanity, said, “You really want to be thoughtful about what tools you’re adding to your toolbox and do they make sense for you? Are we using it to its full capacity or are we only using it about 50% of the way?” Assess your current HRIS, payroll, and employee engagement systems to see if you’re using them effectively or need to add or replace them.

2. Integration and Interoperability

One critical HR tech consideration is ensuring tools work together. The choice depends on your organization’s needs. You must choose between all-in-one solutions and building a custom tech stack. Lauren mentions, “How do all of our tools talk to each other and integrate with each other? Is there one fantastic tool out there that will do it all for us, or do we have to build the right solution and tech stack for us?” An integrated tech stack can streamline operations and reduce redundancies, but it’s essential to balance this with the flexibility of point solutions that address specific pain points effectively. Beating integration challenges in HR tech is vital for smooth operations and better employee experience.

When evaluating software on TrustRadius, you can navigate to a product’s page, go to Product Details and look at their integrations. For example, BambooHR has a long list of products that integrate with its software. Even if you are looking for an all-in-one solution, you may have other non-HR software that you need to integrate with.


3. Cost Considerations and ROI

Financial considerations are essential when selecting HR technology. It’s not just about the initial investment, it’s also about the long-term return on investment (ROI) and cost-effectiveness. TrustRadius’ VP of People Jamy Conrad said, “You absolutely can’t get away from the ROI aspect for sure.” Do a full cost analysis, consider direct and indirect costs, and then calculate the expected ROI. These can guide your decision-making. You must ensure that the chosen tools are cost-effective, they must fit your budget. This is crucial for sustainable HR tech. Doing an ROI analysis for HR tech can justify spending. It also shows the financial benefits of your choices.

Unsure about how to calculate ROI? “When I approach ROI calculations for HR technology, I take into consideration how the technology will streamline operations, reduce costs, and enhance employee experience through automation and data-driven insights. This not only improves decision-making and compliance but also drives talent acquisition and retention. In many organizations, this approach yields significant ROI overall, and sometimes in ways the organization didn’t even realize they could improve,” Jamy said.

On TrustRadius, you can view a product’s pricing if the vendor chooses to disclose it. You can even toggle on a filter to only show products that include pricing on their listing. View how this works on the HR Management category page. You’ll want to scroll down to view all products.

4. Balancing Automation and Human Touch

Automation can greatly improve efficiency. But, it’s crucial to balance it with human-centric approaches. Lauren notes, “Sometimes I think parts of the process could remain manual, and so I also look at the entire process to understand, ‘what do we want to automate? What could save us a lot of time and effort, but also where do we want to keep a very human touch to whatever it is we’re doing?’” Finding areas where automation saves time and effort is key. But, it must not compromise the personal touch. This is the key to optimizing HR processes and keeping a human-centered workplace.

5. Human-Centered Design Approach

Human-centered design ensures that the chosen HR tech solutions truly address the needs and pain points of employees. Amanda Halle, the Fractional Director of People at HappyFunCorp highlights, “It’s our role and responsibility to have our finger on the pulse with people and to really understand and discover where the pain points are, where the challenges are.” Continuous discovery happens through one-on-ones, focus groups, and surveys. They help find real issues and tailor solutions. This approach improves employee experience and also ensures higher adoption of new technology. Embracing human-centered design can change HR technology. It can transform how employees use HR systems, then leading to a happier and more productive workforce.

6. Prototyping and Testing Solutions

Prototyping and testing are critical steps in the HR tech selection process. “Once we are able to identify some of those challenges, those problem areas, we can start to ideate and brainstorm and think about what might be solutions. And then you can prototype and test,” Amanda said. This process is iterative. It lets you confirm solutions before full-scale use. It cuts the risk of investing in ineffective tools. Creating HR prototypes for company needs ensures the tools are fit for purpose as they can effectively address identified challenges.

7. Tailoring Solutions to Company Needs

Every organization is unique, and the HR tech solutions you choose should reflect your specific needs and preferences. Amanda said, “Every company is so different. Every situation is different. There is no one-size-fits-all tool for every company.” Customize solutions to fit your company’s culture, size, and needs. This ensures the technology fits into your workflows and boosts efficiency. For example, customizable payroll systems offer flexibility for small businesses by adapting to unique requirements and growth stages.


Selecting the right HR tech tools requires a strategic, thoughtful, and human-centered approach. By taking the steps above, you can make informed decisions that benefit your organization and its employees. As you navigate the complex world of HR technology, remember that the goal is to enhance the human experience, not replace it. Apply these strategies to make the most of the digital tools available and create a more efficient, engaging, and human-centric workplace. Improving employee experience requires evaluating the tech stack. This can create a more united and productive work environment while driving organizational success.

Ready to start searching for your next tech solution?

TrustRadius enables buyers to make confident decisions through comprehensive product information, in-depth customer insights, and peer conversations. You can read in-depth helpful reviews from users at organizations similar to yours while using our Research Boards to collect all of your information and narrow down your list. 

About the Author

Kayla Hutchinson
Kayla Hutchinson is a strategy-led community email marketer with a fondness for the written word and automations. She spends most of her days engaging the TrustRadius community of software users and buyers and rolling up her sleeves to see what people really care about when it comes to the tech they use. She's passionate about simplifying and automating systems, as well as making it easier for buyers on TrustRadius to choose the right software for them.

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