Building Buyer Trust: Review Quality Report 2025
Empowering confident decisions through quality reviews
Buyer trust is paramount in the B2B tech landscape. And with technology buyers relying heavily on peer reviews to make purchase decisions, authentic customer feedback is more important than ever.
In 2024, TrustRadius manually vetted and published 17,796 reviews for 1,935 products from over 15,500 verified reviewers. Only 51.6% of submitted reviews were published, and we have the fewest number of AI-written reviews, proving that “trust” isn’t just part of our name.
In our third annual report on reviews and review moderation, we break down our ethical review practices, share our internal processes, and help vendors build trust—one quality review at a time.
In Building Buyer Trust: Review Quality Report 2025, you’ll find:
- How we combat fraudulent and AI-generated reviews
- Why reviews continue to impact the B2B buyer journey
- How incentives can drive review participation ethically
- What it means to be a Trusted Seller and how it can build trust
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