Action1 Product Guide

TrustRadius Insights
July 2, 2024
IT & Development, Product Guides

Action1 Product Guide

Thinking about purchasing Action1? Check out our in-depth guide, synthesized from authentic user reviews. We’ve summarized users’ thoughts about how well Action1 works for them.

Highlight the Right Reviews

Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.






Remote Management and Support

Remote Access and Control

Reviewers consistently praise Action1’s remote access and control features for their effectiveness in facilitating remote support and troubleshooting tasks. Users find the remote access functionality to be user-friendly and reliable, allowing them to address issues promptly without the need for physical presence. While some users express minor concerns about specific features like file transfer capabilities, overall, Action1’s remote access and control capabilities are viewed positively for their contribution to efficient remote management operations. (Source Reviews: 1, 2, 3, 4, 5, 6, 7)

“The remote control/remote desktop portion could use some refinement.”Technician in Information Technology, Education Management, 51-200 employees

“Remote Access to solve PC problems experienced by remote workers; Schedule and apply patches to PC’s.”Manager in Information Technology, Non-profit Organization Management, 51-200 employees

“Remote Access allows us the ability to help our staff remotely; Uploading and installing software via the Action1 console is very easy to use.”Director in Information Technology, Education Management, 51-200 employees

Patch Management

Users generally praise Action1’s patch management capabilities. Reviewers consistently highlight the platform’s efficiency in automating patch deployment for Windows updates, third-party software, and drivers. The ease of scheduling patch approvals and the intuitive interface for scanning and reporting critical updates are frequently commended. However, some users express a desire for expanded features, such as including feature updates in the patch management functionality. Despite this minor critique, the overall sentiment leans towards positive, with users finding Action1’s patch management to be a valuable asset in maintaining system security and compliance. (Source Reviews: 1, 2, 3, 4, 5, 6)

“We use most patch management and software deployment in our organization. We don’t need to manually check each device whether it’s updated or not, and now we just login the Action1’s dashboard to check the device list and only spend time on the machine that has not yet updated.”Project Manager in Information Technology, Non-profit Organization Management, 201-500 employees

“Action1 provides an easy-to-use interface and automates the patching of Windows updates, third-party software, and driver, ensuring continuous patch compliance and security vulnerabilities.”Project Manager in Information Technology, Non-profit Organization Management, 201-500 employees

“Some expansion on Patch Management ability is needed to include Feature Updates.”Manager in Information Technology, Non-profit Organization Management, 51-200 employees

Remote Support and Assistance

Users consistently highlight Action1’s remote support and assistance as a standout feature, emphasizing its effectiveness in resolving issues promptly. The support team’s quick response times and user-friendly interface have been commended, making remote assistance a smooth and efficient process. Despite some initial challenges, users appreciate the valuable assistance provided by Action1 in managing and supporting endpoints remotely. (Source Reviews: 1, 2, 3, 4, 5)

“Customer service and support team are easy to reach and response time is really fast; Interface is really user friendly and easy to use.”Executive in Corporate, Information Technology & Services, 1-10 employees

“Customer service has very fast response times compared to other companies we dealt with in the past.”Team Lead in Information Technology, Insurance, 501-1000 employees

“Action1 Cloud Remote Monitoring and Management Solution’s engineers were able to help me resolve any issue I faced when attempting to set up a test environment and deploy software and scripts to a few computers.”Team Lead in Information Technology, Insurance, 501-1000 employees

Monitoring, Management, and Security

Monitoring and Management

Users generally believe that Action1’s monitoring and management capabilities receive positive feedback. Reviewers highlight the platform’s effectiveness in patch management, software deployment, and inventory maintenance. The ability to easily monitor device status, track logged-in users, and perform remote control tasks are noted as valuable features. While some users mention areas for improvement such as dashboard speed and GUI refinement, the overall consensus leans towards Action1 being a reliable tool for monitoring and managing IT assets efficiently. (Source Reviews: 1, 2, 3, 4, 5, 6)

“Action1 is well suited for Windows patch management, creating and deploying packages, and deploying app updates. It is excellent in helping me create and maintain device inventory. I can easily see what endpoints are online and who is logged in to them.”Technician in Information Technology, Education Management, 51-200 employees

“We use most patch management and software deployment in our organization. We don’t need to manually check each device whether it’s updated or not, and now we just login the Action1’s dashboard to check the device list and only spend time on the machine that has not yet updated.”Project Manager in Information Technology, Non-profit Organization Management, 201-500 employees

“Making the move to Action1 has been a game-changer for us due to the platform’s flexibility. We were in need of a platform that would allow us to install, update, and manage software and software updates remotely.”Director in Information Technology, Education Management, 51-200 employees

Security and Vulnerability Management

Users consistently praise Action1 for its robust security and vulnerability management features. The platform’s ability to automate patching processes for Windows updates, third-party software, and drivers has been particularly lauded for ensuring continuous patch compliance and addressing security vulnerabilities effectively. Additionally, users appreciate the ease of managing software updates remotely, enabling timely mitigation of critical vulnerabilities. Action1’s intuitive interface and proactive approach to security maintenance have garnered positive feedback, highlighting its strength in security and vulnerability management. (Source Reviews: 1, 2, 3, 4)

“Action1 provides an easy-to-use interface and automates the patching of Windows updates, third-party software, and driver, ensuring continuous patch compliance and security vulnerabilities.”Project Manager in Information Technology, Non-profit Organization Management, 201-500 employees

“Making the move to Action1 has been a game-changer for us due to the platform’s flexibility. We were in need of a platform that would allow us to install, update, and manage software and software updates remotely.”Director in Information Technology, Education Management, 51-200 employees

“The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.”Director in Information Technology, Education Management, 51-200 employees

About the Author

TrustRadius Insights
TrustRadius Product Guides are created by synthesizing user reviews to identify commonly discussed topics. These guides highlight common use cases, frequently used features, and more. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions. If you feel something is missing or incorrect, please let us know.

Sign up to receive more buyer resources and tips.