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Auvik Product Guide

TrustRadius Insights
July 2, 2024
IT & Development, Product Guides

Auvik Product Guide

What do users really think about Auvik? This product guide was created utilizing real, vetted user reviews and will help you get to the nitty-gritty details about where Auvik performs well, and where it may have room for improvement.

Highlight the Right Reviews

Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.






Network Monitoring and Management

Network Performance Monitoring

User feedback on Auvik’s network performance monitoring capabilities is generally positive, with many praising its ability to provide real-time visibility into network devices and alert users of any issues promptly. Users appreciate the ease of setup and use of Auvik for monitoring and managing their network performance. Some users have suggested minor improvements, such as offering network monitoring devices that do not rely solely on internet access. In summary, Auvik’s network performance monitoring functionality seems to be a valuable asset for users seeking efficient and reliable network monitoring solutions. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Knowing the status of all network equipment in our network is crucial. Auvik has been instrumental in supplying me with this information. I immediately know when there is an issue or offline device which makes my response time so much faster.”Engineer in Information Technology, Libraries, 501-1000 employees

“Auvik is a great network monitor. If you need a solution to watch over your network, I would recommend Auvik to do the job. It’s able to integrate with our on-call solution in order to alert us.”Engineer in Information Technology, Design, 51-200 employees

“Great network monitoring tool, love the in-browser tunneling feature. Can be slow at times but the functionality is robust and useful. A good overview of any network topology and is very simple to switch between tenants.”Employee in Other, Information Technology & Services, 11-50 employees

Device and Equipment Management

Users generally praise Auvik for its device and equipment management capabilities. They appreciate the ease of accessing hardware through the browser interface, which simplifies maintenance and configuration changes. Auvik’s ability to provide network topologies and connectivity information is highlighted as a valuable feature for managing a large number of network devices efficiently. Users particularly value the automatic configuration backups on networking gear, the ability to log in to network devices directly from the platform, and the detailed alerting system that keeps them informed about performance metrics and equipment status. Additionally, the platform’s smooth troubleshooting process and remote access to devices are commended for enhancing operational efficiency and reducing downtime. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Auvik is a great tool and a huge time saver. The interface bandwidth graphs are great. We are able to locate troubles by reviewing traffic patterns with the graphs. The biggest benefit is the backup of configurations on networking gear and the ability to log in to managed switches from the Auvik interface without having to log in to the switches and routers.”Executive in Information Technology, Telecommunications, 11-50 employees

“Knowing the status of all network equipment in our network is crucial. Auvik has been instrumental in supplying me with this information. I immediately know when there is an issue or offline device which makes my response time so much faster. Auvik’s network monitoring capabilities are precise and there was very little setup time involved.”Engineer in Information Technology, Libraries, 501-1000 employees

“CONS: Network Infrastructure should have an option to be manually set and static; Agents that can be installed on firewalls.”Technician in Information Technology, Information Technology & Services, 11-50 employees

Alerting and Notifications

Users generally praise Auvik’s alerting and notifications capabilities, highlighting its effectiveness in promptly identifying network events, offline devices, and other critical issues. The platform’s ability to provide real-time alerts and notifications allows for quick troubleshooting and resolution of network problems. Users appreciate the proactive nature of Auvik’s alerting system, which aids in maintaining network stability and minimizing downtime. Additionally, the integration of alerting with other tools and the ease of setup contribute to a positive user experience with Auvik’s alerting and notifications features. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Auvik quickly lets you see what devices are online and offline which is crucial for determining the point of failure. You can view link statuses, switchports, and VLANs.”Technician in Information Technology, Information Technology & Services, 11-50 employees

“Auvik allows us to monitor all of our client networks from a single platform. Before Auvik we had to log into multiple portals to view network events and the alerting was all over the place.”Executive in Information Technology, Information Technology & Services, 1-10 employees

“Auvik gives us the visibility we need in order to be proactive. It is currently used in our corporate environment but I do have a site prepared for our 150 rack data center where we plan on providing colocation services.”Executive in Information Technology, Utilities, 51-200 employees

Network Configuration and Analysis

Configuration and Backup Management

User sentiment about Auvik’s configuration and backup management capabilities varies. Some reviewers praise the platform for its automatic configuration backups, which provide peace of mind in the event of hardware failure. They appreciate the ease of accessing remote devices and the ability to compare configuration backups effortlessly. However, there are suggestions for improvement, such as the desire for more API options and the ability to create and deploy new configurations directly within the platform. Despite these mixed opinions, Auvik’s configuration and backup management features seem to offer valuable support for network administrators and IT teams. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Instead of just switch configuration backups, I would like to create new, manage and deploy new configurations.”C-Level Executive in Corporate, Computer Networking, 11-50 employees

“Auvik takes real-time configuration backups and it creates a very nice visible real-time network mapping. The alerting is great and easy to set up.”Professional in Information Technology, Government Administration, 51-200 employees

“PROS: Automatic configuration backups on networking gear (firewalls, switches, routers, etc.); Logging in to network devices from the Auvik platform.”Executive in Information Technology, Telecommunications, 11-50 employees

Traffic and Utilization Analysis

Users consistently praise Auvik for its robust traffic monitoring and utilization analysis features. The majority of reviewers highlight the effectiveness of Auvik in tracking networking trends, monitoring traffic insights, and providing real-time visibility into network traffic utilization. Users appreciate the ability to capture configuration changes, monitor up/down events, and maintain a dynamic inventory of networking items. While some users suggest improvements in the traffic analysis aspect, overall sentiment leans towards Auvik’s strong performance in traffic and utilization analysis, enabling proactive network management and troubleshooting. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“We use Auvik to monitor our ISP WAN link availability, network traffic utilization, virtual host, and storage health.”Employee in Information Technology, Computer Software, 51-200 employees

“It’s a great device monitoring tool and network traffic alerting tool. It can be used to monitor uptime and outages for all defined devices Inventory items by IP.”Consultant in Engineering, Computer Networking, 1-10 employees

“We use it to manage our network. We also use it to monitor our traffic to ensure productivity.”Technician in Information Technology, Transportation/Trucking/Railroad, 51-200 employees

Network Mapping and Topology

Users consistently praise Auvik for its network mapping and topology features, highlighting their value in network configuration, troubleshooting, and visualization. The ability to quickly generate network topology maps, identify device connectivity, and visualize complex network structures has been a standout feature for many users. Despite some minor drawbacks such as difficulty in mapping complex multiple-site interconnectivity and occasional inaccuracies in device locations, Auvik’s network mapping and topology capabilities are generally well-regarded for their effectiveness in providing a clear and comprehensive overview of network layouts. The platform’s visual mapping tools, automatic network scanning, and device classification functionalities have been commended for streamlining network management tasks and enhancing overall network visibility. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Auvik is great when you have clients that have multiple locations connected with VPN tunnels—helps you get a better visual on topology for layer 2. VLAN segmentation/layer 3 topology is harder to visually see. Auvik is a big asset for the majority of our customers with average/complex networks.”Engineer in Information Technology, Information Technology & Services, 501-1000 employees

“Auvik has been an invaluable tool to help in discovery when onboarding new clients, and troubleshooting existing ones. It has also been a great way to introduce new techs to sites they are not familiar with or remote from as it gives a great visual network topology of the site.”Consultant in Information Technology, Information Technology & Services, 11-50 employees

“CONS: Can be slow to use. With larger environments, it can take a while to move around.; Not always the correct topology. Devices can show up in a completely different location than where they actually are on the network.”Engineer in Information Technology, Information Technology & Services, 51-200 employees

Network Tools and Services

Managed Service Provider (MSP) Tools

Users appreciate Auvik’s MSP tools for their ability to streamline network documentation, inventory management, and issue resolution processes. While some reviewers suggest room for improvement in certain integrations and customization options, overall, Auvik’s MSP tools are seen as valuable assets for managed service providers looking to enhance their network monitoring capabilities. The cloud-based nature of Auvik’s MSP tools is particularly praised for its convenience and scalability, making it a suitable choice for organizations with distributed networks or limited technical resources. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Auvik is well suited for managed service customers and small-scale SMB customers who do not have enough technical resource to manage and monitor their network.”Professional in Information Technology, Information Technology & Services, 201-500 employees

“Auvik has assisted us in figuring out network loops, offline statuses, and easy network infrastructure mapping. This is best for MSP’s or any IT companies to use.”Technician in Information Technology, Information Technology & Services, 11-50 employees

“Auvik is fantastic for managing multi-site, multi-company networks – very well suited for MSP or consultative technology companies.”Professional in Professional Services, Information Technology & Services, 51-200 employees

Remote Network Management

Reviewers consistently praise Auvik’s remote network management capabilities, highlighting its ease of use and effectiveness in providing remote access to devices. Users appreciate the platform’s ability to streamline troubleshooting processes and facilitate remote management tasks efficiently. Additionally, Auvik’s remote management features receive positive feedback for their user-friendly interface and prompt alerts, contributing to improved response times and network visibility. Despite some minor suggestions for enhancements, such as the need for a dark mode and improved sensor options, overall sentiment towards Auvik’s remote network management remains highly favorable among users. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Myself (and my team) really enjoy working with Auvik, when we talk about different monitor applications Auvik always comes out on top just because it is so easy, supports so many different types of devices, and the integration, most of the time is just great! They are definitely always pushing new features…”Engineer in Customer Service, Wireless, 11-50 employees

“Auvik is a remote monitoring and management tool for networks, with extensive support for products and platforms commonly found in mid-sized to enterprise organizations. It provides real-time insight into network conditions and devices, largely replacing static documentation. Its Remote Browser support for nearly anything with a web-based management console is a huge time-saver.”Consultant in Information Technology, Information Technology & Services, 11-50 employees

“Auvik saves time during the initial onboarding of a client by helping to see network issues that would be tedious to find manually. The automatically generated map saves time while troubleshooting while also raising alerts in the PSA and highlighting issues before they are known.”Engineer in Information Technology, Information Technology & Services, 201-500 employees

Client and Customer Network Management

Users generally praise Auvik’s capabilities in managing client and customer networks. The reviews highlight that Auvik provides detailed network layouts, topology maps, and device status information, making it easier for MSPs to troubleshoot and resolve network issues efficiently. Users appreciate the automation features, such as automatic device configuration backups and network discovery processes, which save time and increase productivity. Some reviewers mention that Auvik is particularly beneficial for clients with complex network infrastructures, while others note that it may be less necessary for smaller, simpler networks. Additionally, users find value in Auvik’s ability to identify network issues, improve network visibility, and streamline network management tasks for their clients. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Auvik is great when you have clients that have multiple locations connected with VPN tunnels—helps you get a better visual on topology for layer 2. VLAN segmentation/layer 3 topology is harder to visually see. Auvik is a big asset for the majority of our customers with average/complex networks.”Engineer in Information Technology, Information Technology & Services, 501-1000 employees

“Auvik has really helped us with onboarding new customers, as well as supporting our existing customer base. It has been a big time-saver for us to troubleshoot potential network issues. We have found rogue equipment and equipment that was faulty, both of which cause headaches for managing client’s networks.”C-Level Executive in Corporate, Information Technology & Services, 1-10 employees

“Auvik is an absolute godsend when it comes to combating Shadow IT. At my previous employer, we consistently had to co-manage networks, and troubleshoot issues caused by an SD-WAN provider without having actual access to the boxes doing the networking. After learning about and utilizing Auvik, I’ve been able to gain invaluable insight into client networks and not only solve problems, but prove without a doubt the root cause of the issue.”Engineer in Engineering, Information Services, 11-50 employees

Network Infrastructure and Access

Network Discovery and SNMP

User feedback on Auvik’s network discovery and SNMP features is predominantly positive, with many highlighting the tool’s effectiveness in uncovering critical layer 2 and 3 network details. Users appreciate the ease with which Auvik allows them to access SNMP details, syslogs, and network visualization in a centralized platform. The automated device configuration backups and SNMP alerting capabilities are particularly lauded for enhancing network efficiency and troubleshooting processes. Despite some minor concerns about custom SNMP support and specific device compatibility, Auvik’s network discovery and SNMP functionalities are generally well-received by users for their contribution to network visibility and management. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Auvik allows for a fast and accurate assessment of how many devices are on a network and with a little effort a greater understanding of how their network operates.”Engineer in Engineering, Computer & Network Security, 11-50 employees

“I have found that using Auvik to get details of what is in the network environment was the best and most useful part of starting the service. It is handy to have alerts for outages and SNMP devices as well.”Administrator in Information Technology, Marketing & Advertising, 51-200 employees

“I was skeptical about Auvik. I saw a lot of targeted advertisements and finally gave it a shot. We utilize it to manage IoT devices that we use across our customer sites. It allows us to see all the SNMP details, syslogs, and network visualization all in one place.”Manager in Engineering, Information Technology & Services, 51-200 employees

Access and Connectivity Solutions

Users consistently praise Auvik’s access and connectivity solutions for enhancing their network management capabilities. The general sentiment is that Auvik’s access and connectivity features provide valuable insights into network devices, port utilization, and connectivity status. Users appreciate the ease of troubleshooting network issues, such as isolating performance bottlenecks and identifying device connectivity quickly. Additionally, the ability to map out network devices down to the switch port level is highlighted as a particularly useful feature by reviewers. Despite some minor drawbacks mentioned, such as SNMP connectivity issues with specific devices and suggestions for improving network diagram tools, overall, users find Auvik’s access and connectivity solutions to be robust and beneficial for their network operations. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Auvik keeps us abreast of the networks we manage. We get stats on firewalls, WAN connections, ESXi hosts, switches, and other connectivity.”Executive in Corporate, Computer & Network Security, 1-10 employees

“More than just letting me know when a critical infrastructure or device on the network is down or overutilized, Auvik is much more than that to our IT team. It helps us organize and better manage our overall network and provides more insight than we would have on our own.”Analyst in Information Technology, Government Administration, 51-200 employees

“Well, we use Auvik in our company to see everything in our IT department. Coming from a single switch to a whole VMs server. I really love how Auvik is easy to use and how fast it responds when sending alerts.”Administrator in Information Technology, Hospital & Health Care, 201-500 employees

Visualization and Diagramming

Users consistently highlight Auvik’s visualization and diagramming features as key strengths of the platform. The graphical view, 3D live network visualization, and topology visualization are particularly praised for providing a clear and detailed overview of network infrastructure. While some users mention minor performance issues and a learning curve in setting up the visualization tools, overall, Auvik’s visualization capabilities are seen as valuable assets for troubleshooting and network management tasks. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“PROS: Visualization of the network; Great selection of config options; Flexible implementations; Great documentation and support”Engineer in Information Technology, Information Technology & Services, 11-50 employees

“PROS: One thing I really like about Auvik is the interface everything is clear.; The training: When I started with Auvik I knew nothing about networking. Now I’m building networks daily.; The permission structure: You can customize the permissions so we can give the client view-only access.”Engineer in Engineering, Information Technology & Services, 1-10 employees

“CONS: Performance of the visualization is a bit slow to show.; Some of the UI can be counter intuitive.; No app on IOS or Android (web performance are not great even on the latest ipad).; Takes a fair bit of time to set up right.”Engineer in Information Technology, Information Technology & Services, 11-50 employees

Network Performance and Optimization

Troubleshooting and Diagnostics

Users consistently praise Auvik for its efficient troubleshooting and diagnostics capabilities. They highlight how Auvik streamlines the process of identifying and resolving network issues promptly. Reviewers appreciate the detailed network topology maps provided by Auvik, which facilitate quick troubleshooting by pinpointing device connectivity and status. The tool’s ability to offer visibility into network environments and diagnose problems efficiently is widely acknowledged by users. Auvik’s troubleshooting features are commended for saving time and reducing the complexity of resolving network issues. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“The main way that Auvik affects my business is that we resolve the issues before anyone knows that there is an issue.”Engineer in Engineering, Information Technology & Services, 1-10 employees

“Auvik helps simplify troubleshooting. Once fully configured it maps out all network devices down to the exact switch port used. This enables us to troubleshoot switch and other network performance issues quickly by isolating the issue via a switch port to a device.”C-Level Executive in Corporate, Information Technology & Services, 11-50 employees

“Efficient troubleshooting of problems in networks and host environments; Less overhead of engineer time wasted to find needle in haystack problems with logging.”Engineer in Professional Services, Information Technology & Services, 11-50 employees

Integration and Automation

Users consistently highlight Auvik’s integration and automation capabilities as key strengths, citing them as instrumental in streamlining network operations and reducing manual tasks. The automation features are praised for their ability to enhance efficiency and productivity, while the integration functionalities are commended for their seamless compatibility with various tools and platforms. Despite some minor suggestions for improvement, overall, users express satisfaction with Auvik’s integration and automation functionalities, acknowledging their significant contribution to network management processes. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Integration with PSA; Network Device Identification; Configuration backups. Technicians are more efficient in diagnosing issues; Peace of mind of having automated backups of the configurations.”Manager in Information Technology, Information Technology & Services, 51-200 employees

“PROS: 3rd party integration; Sets up very quickly; Intuitive interface.”Employee in Information Technology, Telecommunications, 11-50 employees

“CONS: Purchasing the product could be easier; More integration with platforms such as Slack; More exposure at conferences and showcases.”Director in Information Technology, Information Technology & Services, 501-1000 employees

Network Security and Compliance

Security and Firewall Monitoring

Users consistently praise Auvik for its advanced security measures and effective firewall monitoring capabilities. The majority of reviewers express satisfaction with the platform’s ability to identify security vulnerabilities and provide real-time alerts for potential threats. While some users have raised concerns about specific firewall compatibility issues, overall, Auvik is recognized for its strong emphasis on security and firewall monitoring, contributing positively to network security management. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“The security of Auvik with regular updates, redundancies, and encryption levels, are in line with our business objectives.”Analyst in Information Technology, Government Administration, 51-200 employees

“They initially had problems with Fortinet devices, but currently, they have fixed most of them and they usually have fixes within days or a week of being notified.”Executive in Information Technology, Information Technology & Services, 11-50 employees

“PROS: Monitoring and Custom Alerting; Integrations with other tools (ConnectWise, Liongard); Automatic backups and ease of remote access to firewalls; SSO Authentication for easy user management.”Executive in Professional Services, Information Technology & Services, 51-200 employees

Inventory and Asset Management

Users consistently praise Auvik for its robust inventory and asset management features. They appreciate the ease with which they can track devices on the network, troubleshoot poor network performance, and identify rogue equipment. Auvik’s detailed information, network inventory, and hardware lifecycle monitoring are highlighted as valuable assets by reviewers. Additionally, users find the platform useful for discovering the interconnectivity of network devices and managing configurations effectively. The ability to automate repetitive tasks, perform real-time network inventory, and analyze network traffic insights are also commended features that enhance inventory and asset management capabilities within Auvik. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“PROS: what device is on what switch; port utilization; network inventory”Technician in Information Technology, Transportation/Trucking/Railroad, 51-200 employees

“It allows us to monitor and keep track of our network. The main problems it helps us with are to notice issues with the network, provide us with an educational platform for new employees, and let us access our network remotely.”Team Lead in Information Technology, Education Management, 201-500 employees

“Auvik is great when you have clients that have multiple locations connected with VPN tunnels — helps you get a better visual on topology for layer 2.”Engineer in Information Technology, Information Technology & Services, 501-1000 employees

Reporting and Documentation

Users consistently praise Auvik for its robust reporting capabilities, highlighting the detailed insights and comprehensive documentation it provides. The platform’s reporting functionality is lauded for offering valuable visibility into network status, device inventory, and system health. While some users suggest improvements in certain metrics reporting, overall, Auvik’s reporting and documentation features are regarded as essential tools for effectively managing and troubleshooting network environments. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Better reporting for Syslog events — ability to further fine tune log entries; Traffic insight — the detailed logs are really nice, but further simplification would be helpful; Mapping of unknown devices.”Engineer in Information Technology, Information Technology & Services, 1-10 employees

“More documentation would be good; Pricing can be more competitive; Doesn’t work with all network devices.”Director in Information Technology, Civil Engineering, 51-200 employees

“Network scans; Reporting; Visibility of environment; Health and wellbeing of network and devices.; Backup and tracking of network device configs and changes.”C-Level Executive in Information Technology, Computer & Network Security, 1-10 employees

Network Setup and Maintenance

Installation and Onboarding

Users generally appreciate Auvik’s streamlined installation and onboarding process. The feedback highlights the ease of setting up the platform and the efficiency it brings to onboarding new clients. Many users find that Auvik’s onboarding support team is knowledgeable and provides valuable assistance during the initial setup phase. While some users mention a slight learning curve or initial adjustments needed, overall, the sentiment leans towards a positive experience with Auvik’s installation and onboarding procedures. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)

“Auvik has been an invaluable tool to help in discovery when onboarding new clients, and troubleshooting existing ones. It has also been a great way to introduce new techs to sites they are not familiar with or remote from as it gives a great visual network topology of the site.”Consultant in Information Technology, Information Technology & Services, 11-50 employees

“Auvik saves time during the initial onboarding of a client by helping to see network issues that would be tedious to find manually. The automatically generated map saves time while troubleshooting while also raising alerts in the PSA and highlighting issues before they are known.”Engineer in Information Technology, Information Technology & Services, 201-500 employees

“CONS: Steep onboarding; small bake-in period”Engineer in Engineering, Information Services, 11-50 employees

About the Author

TrustRadius Insights
TrustRadius Product Guides are created by synthesizing user reviews to identify commonly discussed topics. These guides highlight common use cases, frequently used features, and more. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions. If you feel something is missing or incorrect, please let us know.

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