Business Intelligence software (BI) makes up a large heterogeneous category of software, however not all tools in the category can be meaningfully compared to each other. There are several types of BI tools of which the most substantive are Full-Stack Business Intelligence Tools and Data Discovery and Visualization Tools.
Full-stack BI solutions are useful for organizations that wish to deliver relatively stable operational reports in a consistent format to front-line staff across the organization. On the other hand, the focus for Data Discovery and Visualization tools is not primarily reporting and monitoring, but rather ad-hoc analysis of multiple data sources. These tools provide data analysts with an intuitive way to sift through large volumes of data to expose patterns and outliers hidden in the data.
This year, TrustRadius is awarding the best in customer support and usability among some of the most common categories of Business Intelligence Software (BI) tools in use today.
The Best Of Business Intelligence winners are:
- ThoughtSpot, 1st Place
- Sigma Computing, 1st Place
Best Business Intelligence Usability
Business Intelligence (BI) tools are designed to solve the specific problem of enterprise data silos. Much crucial business data is stored in a range of different data stores, many attached to business applications like ERP. Full-stack BI tools consolidate all data in a data warehouse which is a relational database designed for data mining instead of transactional processing. Product usability for Business Intelligence tools are highly regarded by users, especially with tools that are easy to use and can provide fast answers, even for users unfamiliar with databases and data structures.
ThoughtSpot, 1st Place
Usability Score: 8.5
The majority of praise was for ThoughtSpot’s rapid in-memory solution and highly curated data. Reviewers highly appreciated the software’s ease of use and crisp, clean interface that enabled ease of use and lowered the learning curve for the software.
“ThoughtSpot is extremely easy to use from a frontend perspective. With that said, it does take training and time to adapt to the UI. If you don’t have proper synonyms established, then asking questions may be difficult if you don’t know how the data is stored.”Verified User, Project Manager in Information Technology | Non-profit Organization Management Company, 1001-5000 employees
Best Data Visualization Customer Support
Data Discovery & Visualization tools provide data analysts with ways to sift through their large volumes of data, in order to expose patterns and outliers. These tools allow end-users with some comfort level in data analysis to access multiple different data sources and display the results in visually compelling ways. Data Visualization BI Tools do not require much IT support, however customers find it important to be able to contact a support team to help solve bugs or features that may need improvements.
Sigma Computing, 1st Place
Customer Support Score: 7.9
Even with Sigma Computing’s great documentation and training, reviewers found great support from their support team and user community site. Customers have reported appreciating their direct and up-front responses with complaints of bugs, which generates trust and confidence with the users.
“Support team is helpful in answering questions and providing help with using the UI. There are knowledgeable people within the support team. There are also good online support tools. There are significant community support resources available. There is however a lack of live support. It would be useful to have a live phone number or chat to use.”Verified User, Engineer in Information Technology | Financial Services Company, 201-500 employees
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