Contact Center Software Pricing Guide for 2025

Shopping for contact center software means spending hours pondering lists of features and pricing models. That’s all before the calls with sales reps trying to get a quote, of course. While we can’t go through the buying process for you, this contact center software pricing guide can help you get started.

Publisher Note: We’ll get into product pricing specifics in this article, so it’s important to note that prices and included features can shift rapidly. The figures and pricing models presented here are accurate at the time of publication (July 2025). To check the most recent pricing info, we’ve linked the pricing page of each product below.

How Much Does Call Center Software Cost?

Call center software pricing varies depending on the features included and the pricing model. Most products cost between $10 and $250 per seat per month. Vendors often charge additional costs on top of this base price for more advanced features and integrations.

Products aimed at small businesses that include the basic contact center software features you need to call and text customers cost between $10 and $50 per seat per month. Software for mid-sized companies costs between $80 and $250 per seat per month, adding capabilities like automations, predictive dialers for outbound, and analytics. Enterprise plans, which include features like more advanced integrations, workforce management features, and customized AI assistants, can cost over $300 per seat per month.

Understanding Contact Center Software Pricing Models

There are a few common pricing models in the contact center software space. Depending on the vendor, they likely offer one or more of the following models:

• Per named user per month: This is the most common pricing model for contact center software. Vendors will offer several different tiered packages, which include more features as they get more expensive. You pay based on the number of users you need, and each user is tied to a specific login credential.
• Per concurrent user per month: Some vendors offer a different pricing model that charges based on how many users can be logged in and using the software at the same time, rather than how many total users with login credentials you can have. These pricing plans will be a better deal if you have a high-volume call center operating on shifts.
• Usage-based: Some vendors charge based on usage rather than seats. This can be a great option for small and mid-sized businesses with relatively low-volume call centers, or for those just starting out who want to get up and running without negotiating contract terms. Pricing starts around $.01-$.02/min for calls and $.01 per message for texts.
• Add-ons: Most vendors offer add-on capabilities for additional costs. Features like workforce management and AI assistants are often add-ons, and you’ll typically be able to figure out pricing for your use case by talking to the vendor directly.
• Custom pricing: For many products, enterprise companies that require more customization and users will need to speak to the sales team to get a custom pricing quote. Some vendors don’t publicly share pricing for any edition of their product. For these platforms, small and mid-sized companies will need to get quotes from the sales team as well.

Contract length and billing frequency can also impact costs. Vendors typically charge less per month for annual billing and longer contracts. For usage-based pricing, there are often discounts available for higher usage volume.

Contact Center Software Pricing Plans At a Glance

Contact Center Software Pricing: Factors to Consider

When you compare contact center software pricing packages, here are a few things to keep in mind:

• Number of users: Since most vendors charge by user, the software will get more expensive the more users you have. A concurrent use pricing model may be a better deal if you have a lot of users working different hours.
• Channels needed: Some entry level plans only offer call and text. If you need live chat, email, or social media as well, make sure those channels are included in your plan.
• Inbound or outbound: Some vendors focus more on features for primarily inbound call centers or outbound call centers, while some offer a mix of both. Advanced features for either, like auto-dialers or omnichannel routing, usually aren’t offered at entry-level price points.
• Hardware and providers: Most publicly posted pricing assumes a cloud-native call center. For hybrid or on-premises call centers, hardware may be part of a package, or you may have to negotiate bringing your own provider, which is often more expensive.
• Usage volume: Consider how much you’ll be using the software, both now and in the future. This can help you decide whether a usage-based or per user per month pricing package is the best option for you.
• Integrations: Some integrations may be add-on costs or require additional customization.
• Features needed: More advanced capabilities, like live coaching and advanced analytics, will only be available in more expensive packages or will require purchasing add-ons.
• Support: More money spent generally means a higher level of support from the vendor. Sometimes higher support levels are available as add-ons.

Contact Center Software Cost for Small Businesses: 

Contact center pricing packages designed for small businesses generally range from $10 to $50 per user per month. Usage based pricing models can also make sense for some small businesses, especially if it may be difficult to predict when and how much your call center might grow in the near future. Features to look out for at this price range include call routing, voicemail transcription, and video chat.

Key contact center software pricing considerations for small businesses include:

• Channels desired: At the lowest price points, you may need to pick and choose which channels you want to support. Make sure the plan you choose can accommodate the channels that are most important to you.
• Usage-based, per user per month, or hybrid: Consider the pricing model that makes the most sense for your business. Usage-based models are easier to scale up or down quickly, while per user per month plans are likely a better deal if you’re doing a lot of calling or texting.
• Ease of use: As a small business, you don’t want something complicated for your team to learn, especially if there’s a possibility you’ll outgrow it in the future. Look for easy to use and learn products that work well with your existing tech stack.

Contact Center Software Pricing for Small Businesses

We’ve selected these top choices for contact center software for small businesses based on user feedback. We considered factors like affordability, basic functionality, ease of use, and scalability when selecting these products. 

• Broadvoice GoContact: Broadvoice GoContact offers all the basic features you need for voice, text, chat, and video communications. The entry-level plan starts at just $10 per user per month, with additional usage-based charges of $0.01 per text and $0.029 per minute. The $18 per month plan is unlimited.
• Nextiva Contact Center: Nextiva Contact Center offers additional channels like social and a chatbot. Nextiva also has a robust set of enterprise packages for if and when your contact center grows. Small business plans start at $15 per user per month for voice, SMS, video, and call routing.
• Twilio: Twilio’s usage-based pricing model, free trial, and lack of contracts make it a great option if your business is in a rapid growth stage or experimenting with new channels and methods. Pricing starts at $0.014 per minute for voice and $0.083 per message for text.

What TrustRadius Reviewers Have to Say About Small Business Contact Center Software Costs

“Broadvoice provided us with an inexpensive alternative to the phone system we had and provided us with all new desk phones as well. The keep communication easy inside and outside of the building and their support system is very quick and easy to work with.”

Luke Holocher | Business Manager | Jefferson Academy Elementary | Education Management Company | 51-200 employees

“We switched to Nextiva because they offered more flexible options than our previous system. Nextiva also offered a lower cost for what we were looking to do. Nextiva also allowed us to expand our contact center as we grew. The contact center allowed us to set up each phone number in the specific way that we needed to.”

Dustin Alise | Event App Support | Brushfire | Events Services | 11-50 employees

“[Twilio’s] WhatsApp integration was seamless and very cost effective for us compared to other vendors.”

Rahul Jain | Senior Software Engineering | Censius | Internet | 11-50 employees

Cost of CCaaS for Mid-Sized Businesses

Pricing packages aimed at mid-sized businesses usually run between $80 and $250 per seat per month. Features to look out for in this price range include AI assistants, omnichannel capabilities, and quality management.

Key contact center software pricing considerations for medium-sized businesses include:

• Desired features: This is the price range where different vendors start offering significantly different feature packages. Consider which advanced capabilities are most important to your team. For example, outbound-focused call centers may focus on live coaching and predictive dialing over a chatbot and advanced routing.
• UCaaS capabilities and integrations: Mid-sized companies have more complicated tech stacks to worry about than small businesses. Consider whether you want your contact center software to be usable for internal communication as well (UCaaS as well as CCaaS) and how well it integrates with your existing tech stack.
• Scalability: You want a contact center platform that can grow as your company does. Otherwise, you’ll have to go through the buying process again in a couple of years. Consider whether the product’s enterprise-level feature packages align with what your company might need in the future.

Contact Center Software Pricing for Medium-Sized Businesses

Our top product picks for mid-sized businesses balance richness of features, cost, and ability to grow with your business.

• Talkdesk: Talkdesk offers a wealth of workflow and automation capabilities as well as some industry specific packages. Pricing starts at $85 per user per month.
• Zoom Contact Center: Starting at $69 per user per month, Zoom Contact Center is a great option for businesses that want to use the same platform for UCaaS and CCaaS. 
• Genesys Cloud CX: Genesys Cloud CX is a good choice for outbound contact centers, with outbound campaigns and quality assurance capabilities available at lower price points. Pricing starts at $75 per user per month.

What TrustRadius Reviewers Have to Say About Mid-Size Business Call Center Software Costs

“Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at any given time. Talkdesk integrates well with Salesforce. For customer outreach, quality assurance is important and call quality is excellent.”

Verified User | Consultant in Customer Service | Automotive Company | 501-1000 employees

“Moving to Zoom Contact Center has been an absolute game changer; our primary goal was to reduce phone bills, and with Zoom Phone and Contact Centre, we achieved 81% cost savings during the festival’s core period. There are many different apps out there, but it is very valuable that our communication tools can be all-in-one.”

Brock Taffe | Head of Operations & Events | The Sydney Film Festival | Entertainment | 51-200 employees

“Managing customer interactions across multiple channels, improving agent productivity and efficiency and providing a more personalized and seamless customer experience. The platform allows organizations to consolidate their customer interactions in one place, which helps to reduce costs and improve efficiency.”

Verified User | Manager in Customer Service | Non-profit Organization Management Company | 51-200 employees

High-Level Contact Center Software Pricing for Enterprise Businesses

Contact center software for enterprise businesses can cost over $300, depending on the capabilities your organization needs. Many vendors don’t share pricing for enterprise packages or add-ons that enterprise companies need, meaning you’ll have to contact vendors for precise quotes. At this price point, you’ll want to look for workforce management, integrations and APIs, and plenty of automation.

Key contact center software pricing considerations for enterprise businesses include:

• Customizability: For an enterprise company, you need a product that can adapt to your existing workflows and tech stack rather than trying to adjust your processes to a new product. Look for a product you can customize to meet your unique needs.
• Security: More rigorous security and compliance capabilities, like HIPAA compliance, are often only available at enterprise pricing levels. If your organization handles highly sensitive data, make sure your provider offers the necessary level of security.
• Workforce management: With a lot of employees, understanding and managing day to day operations is key. Look for products that offer the workforce management and analytics features you need.

Contact Center Software Pricing for Enterprise Businesses

We’ve selected these top contact center software picks for enterprises based on real feedback from enterprise software users. These products meet the unique security, customization, and integration needs of large companies.

• Nice CXOne Mpower: With omnichannel capabilities, customer and agent data capture and analysis, and automated workflows, NICE CXOne Mpower has plenty of tools to level up your organization’s customer service. Pricing starts at $71 per agent per month.
• WebEx Contact Center: WebEx Contact Center offers omnichannel routing, workflow and bot builders, and integrations with your CRM. Webex Meetings is also a popular UCaaS option, making this a good choice for bundling internal and external communications. Contact sales for a pricing quote.
• Verint CX Automation: Verint CX Automation is a newer player, an “Open CCaaS” platform that allows you to bring your own telephony provider and pick and choose which channels and features to deploy through Verint. The platform is AI- and automation-focused, offering a variety of bots designed to augment and increase the efficiency of your human workforce. Contact the vendor for a quote.

What TrustRadius Reviewers Have to Say About Enterprise Call Center Software Costs

“Through acquisitions we had multiple call center platforms, including Cisco and Mitel. We wanted to move to consolidate onto one platform and took the opportunity to move to a cloud-based platform. After we performed multiple Vendor reviews, we landed on NICE CXone, and have been very happy with our decision. Not only did we consolidate onto one platform, but we also saved money by doing so. The product has met all of our needs.”

Verified User | Executive in Information Technology | Banking Company | 1001-5000 employees

Contact Center Software Frequently Asked Questions

What is contact center software?

Contact center software helps call centers handle customer service, across both traditional phone and newer digital channels. Communication channels that contact center software can manage include phone calls, text, video calls, social media messaging, live chat, chatbots, and email. Contact center software helps companies handle customer communications more efficiently through routing, automation, and continued handling across all communication channels.

Who uses contact center software?

Companies with high volumes of inbound and/or outbound customer communications use contact center software to efficiently route and handle their communications. Companies across industries use contact center software, from health care to finance to ecommerce. Sales departments typically use contact center software for outbound communications to reach out to potential customers, while customer service, support, and scheduling departments typically use it for inbound communications to support existing customers.

How can contact center software improve customer experience?

Contact center software includes a number of features designed to help companies improve customer experience. Routing capabilities help customers get in touch with the right person to help them in the fastest and most effective way. Omnichannel capabilities mean context follows the customer across channels, saving them the effort of explaining their reason for contacting multiple times. Live coaching and agent assistance can help ensure agents have all the information they need to assist customers in the moment. Customer voice analysis can pinpoint common issues and help organizations address them on a product level, reducing the need for contacting customer service in the first place.

The Bottom Line on Contact Center Software Pricing

Choosing the right contact center software for your organization requires understanding all the various pricing packages and models available. While there are a lot of players in the market, if you focus on your organization’s needs, you can narrow down the list to those whose pricing packages make sense for your budget and requirements.

When assessing contact center pricing, make sure to consider what channels and features you need, whether the majority of your team’s calls are inbound or outbound, and what existing software, hardware, and telephony providers the software needs to integrate with.

Ready to start shopping? TrustRadius’s contact center software category page has a wealth of information on contact center pricing and features. You can read real reviews from users like you and find the perfect solution for all your customer experience needs.