Nominations for the 2024 GTM Awards, sponsored by TrustRadius and Pavilion, are open! Now through July 19, nominate top go-to-market leaders, teams, and companies in the B2B tech sector.  Learn more.

A6B1A615-AF32-4C5A-96A6-4F8687892751

HostGator Product Guide

TrustRadius Insights
July 2, 2024
IT & Development, Product Guides

HostGator Product Guide

Interested in discovering how HostGator really performs? This product guide was compiled from real user reviews and lays out how the product performs for them. Get an accurate picture of HostGator from those who know it best.

Highlight the Right Reviews

Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.






Support and Resources

Technical Support and Customer Service

User reviews of HostGator’s technical support and customer service are varied. While some users praise the responsiveness and helpfulness of the support team, others express frustration with long wait times and occasional lack of technical knowledge from first-tier support. The availability of direct support via phone and email is generally appreciated, although some users have encountered upselling attempts during interactions. Despite mixed opinions, HostGator’s support services seem to cater well to users with sufficient technical knowledge, offering assistance when needed but with room for improvement in certain areas. (Source Reviews: 1, 2, 3, 4, 5, 6)

“Support for us is rarely needed, which speaks to the stability and ease of use of the service. However, on rare occasion, we’ve needed support. It has been responsive and helpful. The online chat feature with a real support agent is a key reason for that.”Analyst in Information Technology, Education Management, 51-200 employees

“When setting up the account and getting started, we needed direct support on a number of occasions. It was pretty good. Phone and email support were generally better than online chat support but got needed help.”Consultant in Other, Medical Devices, 1-10 employees

“Wait times in support chat can belong. First-tier support isn’t always knowledgeable in technical details.”C-Level Executive in Information Technology, Information Technology & Services, 1-10 employees

Knowledge Base and Educational Resources

Users generally find HostGator’s knowledge base to be a valuable resource when troubleshooting common issues. However, there are some concerns about the depth of technical knowledge provided by the first-tier support team. While the support chat wait times can be lengthy, users appreciate the multiple points of contact available for assistance. In summary, HostGator’s knowledge base and educational resources are seen as beneficial for users with basic technical knowledge, but there is room for improvement in providing more in-depth technical support. (Source Reviews: 1, 2)

“They have an extensive knowledge base, and when I run into an issue that they have not posted about, it is easy to get in touch with somebody who can help me with my question.”Director in Marketing, Graphic Design, 1-10 employees

“First-tier support isn’t always knowledgeable in technical details.”C-Level Executive in Information Technology, Information Technology & Services, 1-10 employees

Hosting Services

Website Hosting Services

Users across various reviews have differing opinions on HostGator’s web hosting services. Some users praise HostGator for providing a cost-effective hosting solution that meets their needs, especially for less-trafficked websites and lower budget clients. They appreciate the decent uptime and overall value offered by HostGator’s shared hosting services. However, others express concerns about issues related to domain registration, pointing out delays and difficulties in resolving technical issues. The mixed feedback suggests that while HostGator’s web hosting services may be suitable for some users, there are areas where improvements could enhance the overall user experience. (Source Reviews: 1, 2, 3, 4, 5, 6, 7)

“My company uses HostGator as our web host. Their services have been exemplary and they have almost 100% uptime. Part of our reason for choosing them was their cPanel access, which I find very intuitive and full of value added features.”Director in Marketing, Graphic Design, 1-10 employees

“I use HostGator’s reseller shared hosting for client websites and a couple of my own sites. I use it for less-trafficked websites and lower budget clients. HostGator’s shared hosting allows for a cheaper alternative to VPS hosting while sacrificing speed where it isn’t needed. The service’s uptime is very decent and a good value overall for the money.”C-Level Executive in Information Technology, Information Technology & Services, 1-10 employees

“I have purchased a windows hosting plan and there was an issue with the domain name being registered and it got pointed to the hosting plan as well as attempting to add 2 other domains to the hosting plan when communicated with support it was supposed to cancel the incorrect domain name and register the correct one and fix the hosting plan accordingly.”Manager in Information Technology, Information Technology & Services, 11-50 employees

Shared Hosting Solutions

Some users find HostGator’s shared hosting solutions to be a cost-effective option for hosting less-trafficked websites and catering to lower budget clients. While the service offers decent uptime and good overall value for the money, there are concerns about speed, particularly with larger sites on platforms like WordPress and WooCommerce. Despite these limitations, HostGator’s shared hosting is generally considered reliable for reselling and is praised for its well-rounded installers. (Source Reviews: 1)

“HostGator’s shared hosting allows for a cheaper alternative to VPS hosting while sacrificing speed where it isn’t needed.”C-Level Executive in Information Technology, Information Technology & Services, 1-10 employees

WordPress Hosting

User feedback on HostGator’s WordPress hosting services is generally positive, with many users praising the user-friendly interface and efficient website building tools provided by the platform. Some users appreciate the variety of themes and design options available, making it easier to create visually appealing websites. However, there are mixed opinions regarding the performance of HostGator’s WordPress hosting for larger websites with high traffic, as some users have experienced slight lags and slower loading times. Despite this, HostGator’s WordPress hosting is seen as a reliable option for small to medium-sized websites looking for a straightforward and easy-to-use hosting solution. (Source Reviews: 1, 2, 3)

“For small low-load websites, it works well, but shared hosting can be a little slow with larger sites on WordPress, WooCommerce, and a few plugins. Again, it will all work; it just may lag slightly.”C-Level Executive in Information Technology, Information Technology & Services, 1-10 employees

“HostGator website building is fairly straightforward, although I wouldn’t recommend it for first-time web designing. The pluses on the HostGator website builder: great-looking themes, adequate webpage capacity, really cool scrolling capabilities, which trends well now.”Consultant in Other, Medical Devices, 1-10 employees

“Easier than building a WordPress website from scratch, which can also be done for free in HostGator. I’d say it’s limited compared to feature-rich WP, but it designs as nicely as Wix.”Consultant in Other, Medical Devices, 1-10 employees

About the Author

TrustRadius Insights
TrustRadius Product Guides are created by synthesizing user reviews to identify commonly discussed topics. These guides highlight common use cases, frequently used features, and more. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions. If you feel something is missing or incorrect, please let us know.

Sign up to receive more buyer resources and tips.