Prioritizing the Customer Experience: How Human Interest is Disrupting the Retirement Industry
Disclosures
The TrustRadius Trusted Seller recognizes brands who consistently collect reviews, disclose their review practices, enable honest feedback, and maintain up-to-date product information. Human Interest applied for this recognition. Read more here. TrustRadius Rating of 8.7 out of 10, as of August 8, 2025. Ratings fluctuate in real-time. Solicited clients for reviews in exchange for de-minimis non-cash compensation. Solicitation and non-cash compensation make a customer more likely to portray Human Interest favorably. Testimonials may not be representative of the experience of others and past success does not guarantee future results. Previously, Human Interest offered gift cards as an incentive for customers to complete reviews. “Top Rated 2025” award criteria: based entirely on customer reviews, 10 reviews required, trScore of 7.5 or higher, and must earn >0.5% of all site traffic in the category. Read our full disclosures here. TrustRadius is a current client and compensated vendor of Human Interest. This presents a material conflict of interest, as their status as a client and compensated vendor may influence them to provide a more favorable review. TrustRadius was compensated pursuant to the vendor agreement for the preparation of this report. TrustRadius’s testimonials, as well as the testimonials of other clients included in the report, may not be representative of the experience of other clients and are not a guarantee of future performance or success.
TrustRadius was recently acquired by HG Insights, and as a part of that acquisition we switched to Human Interest as our 401(k) provider. Because of this, I can confirm that setting up an account with Human Interest is extremely simple from the end-user perspective. It only took me a few minutes to set up contributions, and customize my investments based on my long-term financial goals! I appreciated that Human Interest allowed for customization while guiding how to balance risk and reward. As a professional researcher, I’m excited to dive into their educational resources soon!
You don’t have to take my word for it, though. Easy implementation is a common theme amongst Human Interest’s vetted and verified reviews.
“We recently switched from Vestwell to offer all our employees a retirement package. Not only was it quick and easy to setup, but it didn’t take a lot of my time with multiple meetings to get it going. Having a company integrate itself into our payroll system seamlessly gives my employees access to those benefits when they need them.”
Read Michael’s full review here.
“Human Interest is our 401K provider which we have been using for about 1 year. The set up was easy and they keep track of all employees and when they become eligible to start. The website is easy to use and the staff are extremely helpful. They offer group training and one on one to set up your account which makes the process very easy for staff.”
Read Andrea’s full review here.
Unless you were born fabulously wealthy (in which case, good for you), you’re likely saving for retirement. And if you’re saving for retirement, you’ve probably had at least one frustrating experience with your retirement provider. The retirement industry is often seen as a legacy industry, with antiquated customer service options. Human Interest is aiming to disrupt the retirement industry, starting with a strong commitment to customer experience.
For Human Interest, this commitment starts at the top.
“At Human Interest, we know the stakes are high for both administrators and participants who trust us with their futures. That’s why we’re raising the bar for all customers,” says Rakesh Mahajan, Chief Revenue Officer at Human Interest, in a recent press release.
TrustRadius partnered with Human Interest to gather verified, unbiased reviews of their product. Based on these reviews, it’s clear that Human Interest’s commitment to providing an excellent customer experience is working. According to real user feedback, Human Interest provides a high quality, affordable product along with a supportive team who is well prepared to help at any point in the customer journey.
Real Users Agree: Human Interest Provides a Positive Onboarding Experience
Switching 401(k) software is a major business decision that cannot be taken lightly. After all, it is quite literally the employees’ future financial health on the line. HR professionals depend on 401(k) software providers to ensure that implementation is both efficient and smooth. Payroll integrations, employer contributions, and eligibility criteria must be accurate. From the employee’s perspective, account setup and asset allocation need to be simple. After all, nobody wants to realize that they’ve been contributing to a 401(k) for years that isn’t invested in anything.
Reactive Support Is the Industry Standard. Human Interest Set a New One.
In today’s world, simply answering the phone and answering questions when a customer has a problem is not sufficient to provide a quality customer experience. Quality troubleshooting and support are, of course, essential, but if you only show up when the customer has a problem, you’re already behind the curve. The 401(k) industry has long been plagued by a reactive approach to customer service. In fact, many Human Interest customers indicated that they switched to Human Interest because they provide a better overall experience.
Human Interest was built to disrupt the retirement industry by prioritizing customer experience in all aspects of the platform. Their team takes a proactive approach to customer experience, aiming to provide guidance and ensure customer satisfaction, along with assisting with any hiccups along the way.
For Human Interest, customer experience comes first and foremost from a high-quality and easy-to-use platform. Human Interest’s reviewers rate it highly for back-end administrative features.
“We partnered with Human Interest, and from implementation to training, the entire process was seamless. Their platform made setup easy, and the training ensured our employees felt confident about their retirement savings options. A smooth, hassle-free experience that made a meaningful impact!”
Read this Verified User’s full review here.
“We really liked when we talked with the Human Interest Implementation Team that we could get pretty much right to the top. I mean, if we wanted to talk to their COO, we could do that, and that all of their compliance stuff just seems to be tied in as the compliance director. That’s really important to me.”
Read Kathy’s full review here.
Why Users Switched to Human Interest
Switching 401(k) providers is a huge, and sometimes risky, commitment. What if the new provider is overselling their capabilities? What if employees find it difficult to enroll in the new plan? What if, what if, what if….?
For Human Interest customers, the risk was worth the reward of switching. Here’s what real users have to say about why they switched, and how their experience has improved since switching.
“Paychex Flex was a terrible experience from start to finish. Bad communication, no follow-through, incorrect setups, etc… HI has been the opposite of all those things so far.”
Read Wendy’s full review here.
“Previously, we utilized John Hancock, which was a nightmare from the user standpoint and a huge time waster from the administrative standpoint. The very outdated platform made it incredibly difficult to manage.”
Read Niki’s full review here.
“We were using American Funds Group [Capital Group], but it was convoluted and difficult to understand. Human Interest calculates the numbers for us and it is so much easier.”
Read this Verified User’s full review here.
“Human Interest is 10 times better in every aspect than Paychex.”
Read Sara’s full review here.
This Head of Operations, who considered ADP and Vestwell, said, “Human Interest beats out all other providers.”
Read Jesse’s full review here.
Human Interest Offers an Industry-Leading Customer Experience Guarantee
Human Interest offers a Customer Experience Guarantee¹ that was created to cover all aspects of the 401(k) experience. This includes precision processing for transactions, rapid responses to inquiries from employers and participants alike, and compliance protection to give plan administrators peace of mind.
This guarantee is more than just a promise – it offers true accountability with financial remediation if SLAs aren’t met. These SLAs include guaranteed response times from the Human Interest support team as well as guaranteeing the speed at which transactions (payroll deductions, distributions, etc.) will be completed. With this guarantee, Human Interest aims to raise the service bar and rebuild trust in the retirement industry.
Human Interest’s commitment to a positive experience extends to their prospective customers as well. Human Interest has been awarded both the 2025 Top Rated Award, as well as the Trusted Seller Verification. These awards indicate that Human Interest offers a high quality product, but also that they are committed to serving the needs of software buyers by sourcing unbiased reviews and providing buyers with the information they need to make a confident purchase decision.
¹See terms and conditions.
“Super easy to use the admin dashboard, communications from Human Interest are clear and informative and easy to understand, employees find it easy to see and track their own plans. The cost for the service was better [than Guideline] and we felt more understood as a company and felt that Human Interest took the time to explain the 401k program and options.”
Read this Verified User’s full review here.
“Human Interest provides a robust 401k management platform – and even better, integrates with my HRIS, Rippling. It’s easy to manage, the customer service is there when I need them (and they get back to me in a reasonable amount of time), and otherwise, my team feels good about using Human Interest.”
Read Jesse’s full review here.
Correcting the Hiccups
Having quality customer support is not sufficient to provide an all-around positive customer experience, but it is essential. With something as important and complicated as retirement savings, questions and issues are bound to pop up. According to real, verified users, the Human Interest team is well prepared to address them.
“The support team is great. They respond fairly quickly. I do like that we have someone special for our account and it’s not like a corporate company that I need to call up and I don’t know who will respond. They’re helpful during implementation, with guidance and overall great experience.”
Read this Verified User’s full review here.
Continuing, Customer-Centric Innovation
This dedication to customer experience drove the development of the platform, and continues to drive the product roadmap.
Human Interest is continually enhancing its offerings, evidenced by the expansion of their industry-leading guarantee in August 2025 to include additional provisions for compliance and faster transaction processing. They also launched PartnerConnect™ in April 2025, an integrated platform for financial advisors. These developments highlight their ongoing commitment to disrupting the retirement industry through innovation and a focus on customer experience.
Ready to learn more? Read reviews from real Human Interest customers here.
TrustRadius and its representatives are not affiliated with or employed by Human Interest Inc. For the full disclosures, please refer to https://humaninterest.com/disclosures/
