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Jamf Pro Product Guide

TrustRadius Insights
July 2, 2024
IT & Development, Product Guides

Jamf Pro Product Guide

Thinking about purchasing Jamf Pro? Our product guide was crafted from our vetted user reviews to give you insights into how the product performs for its current customers. Find out where Jamf Pro excels and discover potential pitfalls before you buy.

Highlight the Right Reviews

Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.






Device Management and Deployment

Device Management

User feedback on Jamf Pro’s device management capabilities is predominantly positive, with many users highlighting its efficiency in managing a wide range of Apple devices, including Macs, iPads, and laptops. The ability to remotely deploy software, automate account creation, and enforce policies has been particularly praised by reviewers. While some users have mentioned areas for improvement, such as patch management and remote access features, overall sentiment leans towards the effectiveness and reliability of Jamf Pro in device management. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Jamf Pro’s Self Service is a great mechanism for making software available to end users as they need it. Jamf Pro is also great for creating plans called PreStage Enrollments that allow for computers to skip many of the setup screens, as well as automating account creation.”Analyst in Information Technology, Higher Education, 51-200 employees

“Jamf Pro is well suited to manage iOS and MacOS devices for any medium to large-sized organization. New device provisioning and management are its strong points.”Employee in Information Technology, Information Technology & Services, 51-200 employees

“To be honest these last few updates have solved all my issues that I had. The one thing I would like to see is better searching for SHARED IPADS.”Supervisor in Information Technology, Education Management, 201-500 employees

Apple Device Integration

Users across various industries and organizations have consistently praised Jamf Pro’s robust capabilities in managing Apple devices effectively. Reviewers have highlighted the seamless integration of Jamf Pro with Apple products, emphasizing its user-friendly approach and the ease of managing a large fleet of Apple devices. The ability to deploy apps, configure devices, and ensure adherence to IT policies has been a standout feature for many users. Additionally, the integration with Apple School Manager and other identity providers has been commended for streamlining operations and enhancing overall device management efficiency. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Jamf Pro is top in class for an MDM solution for Apple products.”Engineer in Information Technology, Higher Education, 1001-5000 employees

“Jamf Pro enables us to automatically enroll devices, apply configurations that ensure they adhere to security policy, install any applications and configurations a user or department would need and much more.”Consultant in Information Technology, Higher Education, 10,001+ employees

“Apple devices are not very enterprise-friendly, compared to Windows, so Jamf Pro helps bridge that gap.”Professional in Information Technology, Education Management, 51-200 employees

“JAMF enables us to manage a large number of devices from one platform. This saves us time and reduces the need for additional staff.”Professional in Information Technology, Primary/Secondary Education, 201-500 employees

Deployment Strategies

Users consistently praise Jamf Pro’s deployment capabilities, particularly highlighting its zero-touch deployment functionality. They appreciate the ease with which apps and software packages can be deployed, streamlining the process and saving valuable time. The ability to prestage enrollments for swift device deployment is also a standout feature for many users. Additionally, the platform’s support for remote commands and efficient management of app deployments to specific groups further enhances the deployment experience. Despite some limitations on iPhone and iPad devices, overall sentiment towards Jamf Pro’s deployment strategies remains positive and efficient. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“We use Jamf Pro to manage all our Macbook and iPad devices. Integrates nicely with Apple School Manager and makes it easy to deploy apps. We also use Jamf Protect for extra security and Jamf Connect for user authentication with our identity provider.”Professional in Information Technology, Education Management, 51-200 employees

“Jamf Pro has allowed us to minimize the time it takes to deploy devices. We can use zero-touch deployment methodologies which allow devices to go directly to end users and allow end users to get up and running without needing IT’s help.”Consultant in Information Technology, Higher Education, 10,001+ employees

“I believe that Jamf Pro is good for most situations, especially if you provide all the tech for your staff. BYOD policies will not have much use for this but definitely if you provide the devices for your staff, this makes it extremely easy too manage devices and deploy apps.”Technician in Information Technology, Primary/Secondary Education, 51-200 employees

Security, Compliance, and Updates

Patch Management

User sentiment regarding Jamf Pro’s patch management capabilities is mixed. While some users appreciate the ease of deploying software updates and patches remotely, others feel that there is room for improvement in this area. Some reviewers have highlighted the need for better patch management for specific versions of macOS, while others have mentioned that patch management can sometimes consume a significant amount of bandwidth. It seems that opinions on Jamf Pro’s patch management functionality vary depending on individual experiences and specific use cases. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“PROS: Zero Touch Policy; Patch Management; Policy Control Policies; Patch management; Configuration profiles”Engineer in Information Technology, Hospital & Health Care, 1001-5000 employees

“CONS: Apple security update management; Patch management is needing further improvement”Technician in Information Technology, Higher Education, 1001-5000 employees

“CONS: Patch management can use a lot of bandwidth at times. I wish we could schedule patch management.”Paraprofessional in Information Technology, Higher Education, 501-1000 employees

Policy Enforcement and Compliance

Users consistently praise Jamf Pro for its robust policy enforcement and compliance features. They appreciate the ease of setting restrictions and enforcing compliance across their Apple devices. Reviewers highlight the software distribution capabilities that aid in keeping devices in line with security standards. However, some users express a desire for improvements in patch management and the ability to push policies more proactively. Despite these minor concerns, the overall sentiment leans towards Jamf Pro being a reliable tool for maintaining security compliance and managing policies effectively. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“We can easily manage software and configurations to keep devices in compliance with security standards.”Employee in Information Technology, Higher Education, 1001-5000 employees

“Enforcing restricted software policies, to keep the computers compliant and safe.”Employee in Information Technology, Information Technology & Services, 51-200 employees

“Patch management could use some improvement.”Employee in Information Technology, Higher Education, 1001-5000 employees

Security and Updates

Users consistently praise Jamf Pro’s robust security features and remote device management capabilities. The ability to enforce restricted software policies, remotely lock and wipe devices, and easily update iOS and macOS systems are highlighted as key strengths. Reviewers appreciate the ease of deploying security protocols and updates, as well as the integration with additional security solutions like Jamf Protect and Jamf Connect. While some users mention minor issues with patch management, overall sentiment leans towards Jamf Pro being a reliable and efficient tool for enhancing security and ensuring devices are up to date with the latest software updates. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Before Jamf Pro was implemented we had to manually image each device separately. This would sometimes cause inconsistency between devices. With Jamf Pro this was immediately rectified as it is allow managed within the portal and remotely deployed to devices once they have connected with Jamf Pro.”Technician in Information Technology, Higher Education, 1001-5000 employees

“It allows me to remotely drop ship macs to users and have them log in with no issues. It also gives me the opportunity to zero touch apps and set security protocols for my user base to keep their computers secure, safe and reliable. This has greatly increased our teams efficiency and workflows.”Technician in Information Technology, Public Policy, 501-1000 employees

“Licenses are for a few Clients expensive – getting cheaper when clients numbers are rising; all of additional features (Jamf Protect, Jamf Connect you have to purchase; Cheaper than other solutions regarding no Support contracts needed because of Jamf Nation Community.”Administrator in Information Technology, Banking, 10,001+ employees

Management and Automation

Remote Management and Enrollment

Reviewers consistently praise Jamf Pro’s remote management and enrollment capabilities. Users appreciate the ease of remote lock and wipe functionalities for lost devices, as well as the ability to enforce restricted software policies to maintain compliance and security standards. While some users express a desire for enhanced features like integrated remote support and prebuilt workflows, overall, Jamf Pro’s remote management and enrollment features are seen as valuable assets for medium to large organizations. The combination of automated device enrollment, remote wipe, and software distribution contributes to a streamlined and efficient device management process. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Jamf Pro’s Self Service is a great mechanism for making software available to end users as they need it.”Analyst in Information Technology, Higher Education, 51-200 employees

“Jamf Pro brings ease to the deployment of devices and brings Zero Touch deployment to the table, allowing users to have a seamless onboarding process.”Engineer in Information Technology, Hospital & Health Care, 1001-5000 employees

“As we wait for Jamf Pro to include the Remote Desktop functionality in the management page for devices, depreciating Jamf Remote and shifting to Team Viewer was not appreciated. It feels like a long wait.”Analyst in Information Technology, Higher Education, 51-200 employees

Custom Scripting and Automation

Users consistently praise Jamf Pro’s robust custom scripting and automation capabilities, highlighting its flexibility in running custom scripts and automating tasks. The ability to execute custom shell scripts and create customized profiles has been well-received, allowing for tailored solutions to meet specific needs. While some users have expressed minor concerns about the complexity of finding specific configurations due to the high level of configurability, overall, Jamf Pro’s custom scripting and automation features are regarded as valuable assets for enhancing device management efficiency. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Custom Scripts mean you can accomplish almost anything you need. Extension Attributes gives you a way to report on anything. Extremely configurable. Just know that means it can be hard to find what you’re looking for.”Technician in Information Technology, Higher Education, 51-200 employees

“Jamf Pro has allowed us to continuously improve our device management, and meet an ever-growing need. From custom shell scripts to customized profiles, extension attributes for reporting, and a well-supported API.”Technician in Information Technology, Higher Education, 51-200 employees

“Jamf Pro has made great strides in patch management, but it’s still not as smooth as it could be. Jamf Pro needs a better mechanism for enforcing computer and device names, as well as setting names when devices are brought in, in an automated manner.”Analyst in Information Technology, Higher Education, 51-200 employees

Zero Touch Deployment

Users consistently highlight Jamf Pro’s zero touch deployment feature as a game-changer, streamlining device onboarding processes and enhancing user experience. The ability to deploy devices effortlessly without IT intervention has been a standout feature for many reviewers. While some users express a desire for expanded functionality on iOS devices, the overall sentiment remains positive towards the efficiency and convenience brought by Jamf Pro’s zero touch deployment capabilities. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11)

“Jamf Pro brings ease to the deployment of devices, and brings Zero Touch deployment to the table. This allows users to have a seamless onboarding process.”Engineer in Information Technology, Hospital & Health Care, 1001-5000 employees

“Zero touch deployment; App management; Inventory.”Technician in Customer Service, Education Management, 501-1000 employees

“Being able to ship the Mac to the user has been great given the current conditions.”Engineer in Information Technology, Real Estate, 10,001+ employees

User and Asset Management

Inventory and Asset Management

Users generally praise Jamf Pro for its inventory and asset management capabilities. Reviewers consistently highlight the platform’s ability to provide detailed insights into inventory, allowing for efficient monitoring and control of devices. The feature that stands out the most is the ease of managing assets and keeping track of inventory, which streamlines operations and enhances overall efficiency. While some users may have encountered minor challenges with inventory management, the majority express satisfaction with Jamf Pro’s robust capabilities in this area. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“We use JAMF to manage student iPads and staff computers. We are able to deploy apps and push out updates as needed. JAMF allows us to keep ‘an eye’ on our inventory and monitor for devices that may be offline.”Professional in Information Technology, Primary/Secondary Education, 201-500 employees

“My organization is using Jamf Pro as a department. My inventory is extensive and I need to have an accurate count of the devices that are out there and Jamf Pro keeps me up to date.”Technician in Customer Service, Education Management, 501-1000 employees

“CONS: Jamf apps.. Jamf Remote especially (ugh); Inventory management of devices and computers; Noting a history of damage and repairs per device and past ‘owners’ or users”Team Lead in Information Technology, Education Management, 51-200 employees

User and Group Management

Users consistently highlight the robust user and group management capabilities of Jamf Pro, emphasizing its effectiveness in organizing and controlling access for students and staff. They appreciate the ease with which permissions can be set and the ability to configure devices to meet specific IT policies. Additionally, users find value in the platform’s ability to create smart/static groups, manage user passwords, and track device inventory efficiently. Despite some minor concerns about UI flexibility with smart groups, overall sentiment leans towards positive experiences with user and group management functionalities within Jamf Pro. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Jamf Pro makes it extremely easy to manage and set permissions for all our devices. It also allows us to effortlessly deploy apps to 1500 students within just a few seconds and run remote commands on their computer.”Technician in Information Technology, Primary/Secondary Education, 51-200 employees

“PROS: Allow us to create smart/static groups; Enroll and configure devices; Deploy software/application updates; Troubleshoot issues with devices; View logs such as computer usage logs/audit logs/policy logs etc Inventory search; Computer groups; Patch management”Administrator in Information Technology, Accounting, 5001-10,000 employees

“CONS: UI flexibility with smart groups”Technician in Information Technology, Public Policy, 501-1000 employees

Mobile Device Management for Education

Users across various reviews consistently praise Jamf Pro’s mobile device management for education capabilities. They highlight the ease of managing a large number of devices from a single platform, saving time and reducing the need for additional staff. However, some users mention occasional challenges with the integration between Apple Classroom, Apple School Manager, and Jamf, noting that communication can be clunky at times. Despite this, the overall sentiment leans towards the effectiveness and efficiency of Jamf Pro in managing Apple devices in educational settings. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“JAMF enables us to manage a large number of devices from one platform. This saves us time and reduces the need for additional staff.”Professional in Information Technology, Primary/Secondary Education, 201-500 employees

“Jamf Pro excels at providing administrators with the ability to control how computers and devices are set up.”Technician in Information Technology, Higher Education, 201-500 employees

“For school districts, universities, and businesses that need to manage a large number of Apple devices, Jamf Pro is absolutely my number one choice.”Technician in Information Technology, Education Management, 1001-5000 employees

Support and Analytics

Self-Service Capabilities

Reviewers consistently highlight the effectiveness of Jamf Pro’s self-service capabilities in providing users with the autonomy to install necessary software and troubleshoot their own issues. Users appreciate the convenience and efficiency that the self-service portal offers, reducing the need for extensive support desk interactions. The self-service functionality has been instrumental in enhancing user experience and promoting self-sufficiency within organizations utilizing Jamf Pro. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Self Service is a great mechanism for making software available to end users as they need it.”Analyst in Information Technology, Higher Education, 51-200 employees

“Self Service is awesome, with lockdown and day to day requirements of software from the IT department done remotely, users can serve themselves to the applications.”Engineer in Information Technology, Primary/Secondary Education, 201-500 employees

“Self Service and the integration with the Apple App Store has its issues.”Administrator in Information Technology, Consumer Services, 51-200 employees

Troubleshooting and Support

Users consistently praise Jamf Pro’s robust troubleshooting and support capabilities. The general sentiment is that Jamf Pro’s support team is responsive and knowledgeable, providing timely assistance to resolve any issues that may arise. Users appreciate the extensive resources available, such as community forums and documentation, which contribute to a smooth troubleshooting experience. While some users have mentioned minor issues or areas for improvement, overall, the consensus is that Jamf Pro excels in providing reliable support for managing Apple devices effectively. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Jamf Pro is appropriate from a large to small organization. It offers the greatest customization support of any MDM I have tried. There isn’t a better choice out there.”Administrator in Information Technology, Education Management, 1001-5000 employees

“Anytime I’ve hit a brick wall, Jamf support has been there to assist, with chat support, email response, or even a Zoom meeting to help me find the right answers.”Technician in Information Technology, Higher Education, 51-200 employees

“Support could be better.”Consultant in Information Technology, Higher Education, 10,001+ employees

Reporting and Analytics

Users consistently praise Jamf Pro for its robust reporting and analytics capabilities. The general sentiment among reviewers is that Jamf Pro excels in providing detailed and insightful reporting features, allowing for comprehensive analysis of device usage, application deployment, and inventory management. While some users have highlighted minor areas for improvement, such as the need for enhanced time zone support and more detailed user analytics, overall, Jamf Pro’s reporting and analytics functionalities are highly regarded for their effectiveness in streamlining operations and enhancing decision-making processes. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“CONS: Have report templates for application usage.; Better details on user analytics.”Technician in Information Technology, Education Management, 201-500 employees

“CONS: Reporting could be improved with Time Zone support”Technician in Information Technology, Primary/Secondary Education, 1001-5000 employees

“Jamf Pro is terrific when you want to know you’ll have support for the latest Apple MDM changes, software upgrades, etc. They offer same-day support for macOS releases. And, if you need to be able to use an API to integrate with other solutions (for reporting, inventory, etc), Jamf Pro is a great choice.”Technician in Information Technology, Higher Education, 51-200 employees

Software and Application Management

MacOS and iOS Management

Users generally praise Jamf Pro for its efficient management of macOS and iOS devices, citing time-saving benefits and enhanced device deployment processes. While some reviewers highlight the platform’s strong points in automating tasks and ensuring compliance with IT policies, others express a desire for improved patch management and remote access features. Despite some areas for enhancement, the overall sentiment leans towards positive experiences with Jamf Pro’s macOS and iOS management capabilities, particularly in large organizations with extensive device fleets. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Jamf Pro is well suited to manage iOS and MacOS devices for any medium to large sized organization. New device provisioning and management are its strong points.”Employee in Information Technology, Information Technology & Services, 51-200 employees

“Jamf Pro has allowed us to minimize the time it takes to deploy devices. We can use zero-touch deployment methodologies which allow devices to go directly to end users and allow end users to get up and running without needing IT’s help.”Consultant in Information Technology, Higher Education, 10,001+ employees

“Jamf Pro is great for managing macOS devices and not Windows devices.”Engineer in Information Technology, Information Technology & Services, 10,001+ employees

Application Management

Reviewers consistently praise Jamf Pro’s robust app management capabilities. Users highlight the ease of deploying apps, the ability to remotely manage app installations, and the convenience of setting up security protocols for their devices. The software’s application management features are lauded for streamlining workflows, enhancing efficiency, and ensuring the security and reliability of users’ devices. Additionally, the integration with Apple School Manager and the capability to deploy apps with ease are noted as significant advantages by users across various organizations. Jamf Pro’s application management functionality is widely regarded as a key strength, enabling organizations to effectively manage their Apple devices and optimize their app deployment processes. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Jamf Pro is top in class for an MDM solution for Apple products.”Engineer in Information Technology, Higher Education, 1001-5000 employees

“Jamf Pro has allowed us to minimize the time it takes to deploy devices. We can use zero-touch deployment methodologies which allow devices to go directly to end users and allow end users to get up and running without needing IT’s help.”Consultant in Information Technology, Higher Education, 10,001+ employees

“We use Jamf Pro to manage all our Macbook and iPad devices. Integrates nicely with Apple School Manager and makes it easy to deploy apps.”Professional in Information Technology, Education Management, 51-200 employees

Software Deployment and Distribution

Users consistently praise Jamf Pro for its software deployment and distribution capabilities, highlighting its efficiency in managing the deployment of applications and updates across a large number of devices. Reviewers appreciate the ease of distributing software both on and off-network, emphasizing the convenience and reliability of the process. Additionally, users find the self-service software distribution feature to be particularly beneficial, allowing for greater flexibility and user autonomy in accessing necessary applications. The overall sentiment regarding software deployment and distribution with Jamf Pro is positive, with users acknowledging its effectiveness in streamlining these essential tasks. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)

“PROS: Software distribution; Locking out computers for compliance; Helps with current inventory”Administrator in Information Technology, Consumer Services, 51-200 employees

“PROS: Software deployment; Policies put in place; Enrollment procedure”Technician in Information Technology, Education Management, 501-1000 employees

“device management, software deployment, closing security gaps”Administrator in Information Technology, Internet, 501-1000 employees

Configuration and Experience

Device Configuration and Setup

Users consistently praise Jamf Pro for its device configuration and setup capabilities. They highlight the ease of provisioning new devices, enforcing software policies, and utilizing configuration profiles to manage settings efficiently. The remote lock and wipe features are particularly valued for security measures. While some users suggest improvements in patch management and remote access features, overall, Jamf Pro is lauded for its strong performance in device configuration and setup tasks. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Jamf Pro is great at managing a devices settings. Configuration profiles such as FileVault encryption can be used to enable and enforce encryption on computers while escrowing a personal recovery key in the computer’s Jamf Pro inventory record.”Administrator in Information Technology, Information Technology & Services, 51-200 employees

“Jamf Pro’s Self Service is a great mechanism for making software available to end users as they need it. Jamf Pro is also great for creating plans called PreStage Enrollments that allow for computers to skip many of the setup screens, as well as automating account creation.”Analyst in Information Technology, Higher Education, 51-200 employees

“Jamf Pro is used to help provision laptops, deploy applications, manage updates for our Mac and iOS devices. We used it to automate laptop provisioning which saved a bunch of time on the workflow.”Administrator in Information Technology, Biotechnology, 201-500 employees

End User Experience Enhancement

Reviewers consistently praise Jamf Pro for its enhancement of end user experience. Users highlight the platform’s ability to provide a streamlined and user-friendly experience for employees, particularly through features like Jamf Self Service. While some users mention minor challenges with the user interface within Self Service and Patch Management, overall, the consensus is that Jamf Pro significantly contributes to improving the end user experience within organizations. The platform’s focus on simplifying IT processes and providing self-help capabilities for users is widely appreciated, contributing to a positive overall user sentiment towards the end user experience enhancement capabilities of Jamf Pro. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10)

“End User experience is key for us and Jamf Pro helps us get the best ever end users experience as we provide self help capabilities for our end users in Jamf Self Service.”Administrator in Information Technology, Pharmaceuticals, 10,001+ employees

“Jamf Pro has a great workflow for enrolling a new device which in turn gives great user experience at day 1 to our employee.”Administrator in Information Technology, Pharmaceuticals, 10,001+ employees

“CONS: The user experience of the management could use some more work.”Technician in Information Technology, Education Management, 201-500 employees

About the Author

TrustRadius Insights
TrustRadius Product Guides are created by synthesizing user reviews to identify commonly discussed topics. These guides highlight common use cases, frequently used features, and more. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions. If you feel something is missing or incorrect, please let us know.

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