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RoboForm Product Guide

TrustRadius Insights
July 2, 2024
IT & Development, Product Guides

RoboForm Product Guide

Thinking about purchasing RoboForm? Check out our in-depth guide, synthesized from authentic user reviews. We’ve summarized users’ thoughts about how well RoboForm works for them.

Highlight the Right Reviews

Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.






Security and Management

Password Management

Users generally praise RoboForm’s password management capabilities. They appreciate the ease of generating and storing complex passwords, as well as the ability to access and synchronize passwords across multiple devices. The software’s password strength rating feature and secure cloud storage for passwords are highlighted as key benefits by users. Additionally, the ability to control access permissions and quickly disable access when needed adds to the overall positive user experience with RoboForm’s password management functionality. (Source Reviews: 1, 2, 3, 4, 5, 6, 7)

“RoboForm is a great password manager and secure information storage system. I use it on my desktop and laptop computers with the browser extension. The browser extension allows it to fill in web site id and password.”Professional in Information Technology, Information Technology & Services, 1-10 employees

“RoboForm does a very nice job of handling the many passwords that I use by only having to remember one password. It also makes filling in the info as simple as one click.”Executive in Information Technology, Information Technology and Services, 1-10 employees

“The UI has not been updated in years and looks/feels very dated. Even though I have been using it for a long time, it is still confusing to use.”Professional in Professional Services, Photography, 1-10 employees

Security Features

Reviewers consistently highlight RoboForm’s security features as a key strength, emphasizing its ability to securely store and manage passwords across multiple platforms. Users appreciate the robust password generator that creates complex and secure passwords, reducing the risk of compromise. The platform’s secure information storage system, coupled with features like compromised password alerts, adds an extra layer of protection for sensitive data. Additionally, the ease of access to passwords and the ability to control staff access to confidential information contribute to a sense of security and peace of mind for users. (Source Reviews: 1, 2, 3, 4, 5, 6)

“Generates complex passwords based on specifications I set, with strength ratings by RoboForm.”Professional in Professional Services, Mental Health Care, 1-10 employees

“RoboForm is a great password manager and secure information storage system.”Professional in Information Technology, Information Technology & Services, 1-10 employees

“Since it is less popular than competitors, it is less prone to hackers.”Professional in Professional Services, Photography, 1-10 employees

Access Management

Users generally praise RoboForm for its efficient access management capabilities. Reviewers highlight the ease of accessing passwords and confidential information across multiple platforms, including desktops, laptops, and mobile devices. The granularity of permissions in the Business version is particularly appreciated, allowing organizations to control access levels for different staff members effectively. Additionally, the ability to share passwords securely with other RoboForm users adds to the platform’s appeal. Users find that using RoboForm enhances security by enabling them to have unique and complex passwords for various accounts, reducing the risk associated with password reuse. (Source Reviews: 1, 2, 3, 4, 5)

“We use the Business version which allows excellent granularity in permissions between different techs/staff in our organization.”General Manager in Information Technology, Information Technology & Services, 1-10 employees

“The random password generator is a handy little tool and easily accessible from the sign-up page.”General Manager in Information Technology, Information Technology & Services, 1-10 employees

“Using Roboform is much safer than reusing the same password over and over again.”Professional in Professional Services, Photography, 1-10 employees

Integration and Compatibility

Browser Extensions

Reviewers have varying opinions on RoboForm’s browser extension performance. Some users praise the browser integration, highlighting its ease of use and compatibility across different browsers like Chrome, Firefox, and Edge. However, others express concerns about certain limitations, such as issues with autofill functionality on specific websites and inconsistencies in saving form fields and passwords. While some find the mobile app integration satisfactory, others feel that improvements could be made, especially in Android browser integration. The overall consensus seems to be that while RoboForm’s browser extensions offer convenience and efficiency in managing passwords, there are areas that could benefit from enhancement to provide a more seamless user experience. (Source Reviews: 1, 2, 3, 4, 5)

“The browser extension allows it to fill in web site id and password. I use Firefox, Chrome and Edge and the browser extension works in all of these.”Professional in Information Technology, Information Technology & Services, 1-10 employees

“Browser integration is excellent… almost flawless.; Supports all the major browsers and some minor ones too.”General Manager in Information Technology, Information Technology & Services, 1-10 employees

“It often doesn’t save form fields/passwords properly which makes the autofill not work on many sites. You have to go in manually and look up your login and password at times.”Professional in Professional Services, Photography, 1-10 employees

Mobile Applications

Users generally find RoboForm’s mobile applications to be a convenient feature for accessing their passwords and confidential information across multiple devices. While some users appreciate the ease of use and syncing capabilities on mobile phones, others have expressed concerns about the functionality, particularly in terms of browser integration and navigation. The mobile app seems to work well for some users, especially when using Chrome, but there are reported issues with autofill and compatibility with certain applications. Despite these mixed reviews, many users still rely on RoboForm’s mobile applications for secure password management on the go. (Source Reviews: 1, 2, 3, 4, 5, 6)

“Navigation on the phone. Not sure how to improve it but seems clumsy. Maybe because I have so many entries.”Professional in Information Technology, Information Technology & Services, 1-10 employees

“The mobile app done’t work on most apps, but it does a good job while using Chrome.”Professional in Professional Services, Photography, 1-10 employees

“With two page authentication, there are still sites I have to manually enter passwords.”C-Level Executive in Corporate, Real Estate, 11-50 employees

Web and App Integration

Users have varying opinions about RoboForm’s web and app integration capabilities based on their experiences with the software’s functionality across different devices and platforms. Some users appreciate the convenience of accessing their passwords and confidential information on multiple devices, including desktops, laptops, and mobile phones. However, others have encountered challenges with the user interface on mobile devices and the autofill feature not working properly on certain websites. Despite these mixed reviews, RoboForm’s web and app integration remains a key feature that users rely on for managing their passwords efficiently. (Source Reviews: 1, 2, 3, 4, 5)

“I have mixed feelings about using on the phone, but this may be due to limits of the phone platform itself. I do not surf that much on the phone but still need it once in a while. It works but sometimes I have to copy password and then paste it into the field, but this is for applications on the phone.”Professional in Information Technology, Information Technology & Services, 1-10 employees

“It often doesn’t save form fields/passwords properly which makes the autofill not work on many sites. You have to go in manually and look up your login and password at times.”Professional in Professional Services, Photography, 1-10 employees

“The mobile app doesn’t work on most apps, but it does a good job while using Chrome.”Professional in Professional Services, Photography, 1-10 employees

About the Author

TrustRadius Insights
TrustRadius Product Guides are created by synthesizing user reviews to identify commonly discussed topics. These guides highlight common use cases, frequently used features, and more. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions. If you feel something is missing or incorrect, please let us know.

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