SiteGround Product Guide

TrustRadius Insights
July 2, 2024
IT & Development, Product Guides

SiteGround Product Guide

What do users really think about SiteGround? This product guide was created utilizing real, vetted user reviews and will help you get to the nitty-gritty details about where SiteGround performs well, and where it may have room for improvement.

Highlight the Right Reviews

Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.






Hosting Solutions

Web Hosting Services

Reviewers consistently praise SiteGround’s web hosting services for its reliability and ease of use. Users appreciate the platform’s ability to host multiple websites efficiently and securely. The inclusion of features like CDN and SSL with one-click setup adds value to the hosting experience. SiteGround’s web hosting services are particularly well-suited for WordPress hosting, offering tools and plugins that aid in website optimization and SEO. Despite some minor drawbacks mentioned by a few users, the overall sentiment towards SiteGround’s web hosting services remains positive, with many highlighting its stability and performance. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8)

“SiteGround’s web hosting services are very well suited for the do-it-yourself website builder. With some technical knowledge, it can be an affordable solution to your website hosting needs.”C-Level Executive in Corporate, Accounting, 1-10 employees

“Amazing CDN included in the package, very fast loading times anywhere in the world; I host my website on SiteGround.”C-Level Executive in Information Technology, Information Technology & Services, 1-10 employees

“Issues pertaining to memory allowed on shared hosting; PHP integration doesn’t always work; Websites are extremely slow on shared hosting.”Professional in Research & Development, Information Technology & Services, 1-10 employees

WordPress Solutions

Reviewers unanimously praise SiteGround’s WordPress hosting capabilities. Users consistently highlight the ease of setting up WordPress websites, the quick installation process, and the availability of essential WordPress tools and features. SiteGround’s WordPress solutions are commended for their user-friendly interface, great dashboard, and dedicated hosting options tailored specifically for WordPress websites. Additionally, the inclusion of plugins for SEO, website optimization, and caching further enhances the overall WordPress experience for users. Despite some concerns raised about memory limitations on shared hosting, SiteGround’s WordPress solutions are generally regarded as reliable, secure, and efficient for hosting WordPress websites. (Source Reviews: 1, 2, 3, 4, 5, 6)

“Great interface; Great dashboard; Made for wordpress, very quick installation.”C-Level Executive in Information Technology, Information Technology & Services, 1-10 employees

“Personally, I wouldn’t suggest SiteGround and encourage people to find other providers. I find that their services are really not at par in terms of the needs of most companies that want to host a website.”Professional in Research & Development, Information Technology & Services, 1-10 employees

“SiteGround is great for WordPress hosting or host basic HTML pages, which are great for quick landing pages. If you are a small/medium company and don’t want to worry about hosting and emails, SiteGround has a stable environment and superb tech support if needed.”Professional in Marketing, Online Media, 1-10 employees

Email Hosting

Users consistently praise SiteGround’s email hosting capabilities. They highlight the ease of setup and management of multiple mailboxes, emphasizing the platform’s user-friendly interface. Additionally, users appreciate the security features, such as free SSL certificates, that contribute to a secure email environment. The speed and reliability of email services are also noted as significant advantages, enhancing overall business operations. SiteGround’s email hosting is seen as a valuable asset that complements its hosting solutions, providing a robust and efficient communication platform for businesses. (Source Reviews: 1, 2, 3, 4)

“We needed a solution that allowed us the ability to do things ourselves but also have support when needed.”Partner in Marketing, Retail, 1-10 employees

“Ridiculously simple WordPress migrations are a huge part of why we use SiteGround.”Employee in Information Technology, Marketing & Advertising, 1-10 employees

“I don’t feel stress about the website and emails hosted with SiteGround. I like the customer/tech support, the agents are always polite and ready to find a solution.”Professional in Marketing, Online Media, 1-10 employees

Support and Services

Customer Support and Service

Users generally praise SiteGround’s customer support and service capabilities. Reviewers consistently highlight the efficiency and reliability of SiteGround’s customer support team, emphasizing the quick response times and helpful nature of the support agents. The availability of multiple support channels, including phone, email, and chat, further enhances the overall customer service experience. Customers appreciate the proactive approach taken by SiteGround in terms of security measures, such as regular malware scans and daily backups, contributing to a sense of trust and reliability in their services. Additionally, the free SSL certificate provided by SiteGround adds value and peace of mind for users, ensuring a secure online environment for their websites and emails. (Source Reviews: 1, 2, 3, 4, 5)

“Their customer support is AMAZING! They are experts, quick, kind, and available to chat or talk 24/7, what else can you ask for?”Director in Marketing, Consumer Goods, 1-10 employees

“Customer support is very timely and helpful. Security and backups have been easy to setup.”Employee in Marketing, Marketing and Advertising, 1-10 employees

“In all the instances where I needed assistance, chat support agents were always available to help. Wait time is minimal and on rare occasions I had to call, the agents were very helpful as well.”C-Level Executive in Corporate, Accounting, 1-10 employees

Technical Support and Troubleshooting

Users generally praise SiteGround’s technical support and troubleshooting capabilities. Reviewers consistently highlight the prompt and efficient handling of issues by SiteGround’s support team. The timely notifications and helpful guidance provided by the support staff are commended for aiding users in resolving technical challenges swiftly. SiteGround’s strong emphasis on technical assistance is a recurring theme in user feedback, with many expressing satisfaction with the level of support received in troubleshooting various technical issues. (Source Reviews: 1, 2, 3, 4, 5, 6)

“Issues are handled quickly by their Support team which helps save us time and money. Notifications are well timed and helpful which help us plan for any updates or other issues that may arise.”Employee in Marketing, Marketing and Advertising, 1-10 employees

“I like the customer/tech support, the agents are always polite and ready to find a solution. My websites are secure and has a free SSL certificate – I can get on with my business.”Professional in Marketing, Online Media, 1-10 employees

“Personally, I wouldn’t suggest SiteGround and encourage people to find other providers. I find that their services are really not at par in terms of the needs of most companies that want to host a website.”Professional in Research & Development, Information Technology & Services, 1-10 employees

Website Migration Services

Opinions on SiteGround’s website migration services vary among users. While some praise the platform for its simplicity and efficiency in handling WordPress migrations, others emphasize the importance of having reliable support when encountering issues during the migration process. The technical prowess of SiteGround is acknowledged, but it is the personalized support that truly sets it apart in the realm of website migration services. Users appreciate the peace of mind that comes with knowing they have a dedicated team to assist them through any challenges that may arise during the migration process. (Source Reviews: 1, 2)

“Ridiculously simple WordPress migrations are a huge part of why we use SiteGround.”Employee in Information Technology, Marketing & Advertising, 1-10 employees

“While its true that SiteGround Web Hosting has an amazing offering on the technical part of the business, the reason why I really like to use and recommend their service is because of their support.”Director in Marketing, Consumer Goods, 1-10 employees

About the Author

TrustRadius Insights
TrustRadius Product Guides are created by synthesizing user reviews to identify commonly discussed topics. These guides highlight common use cases, frequently used features, and more. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions. If you feel something is missing or incorrect, please let us know.

Sign up to receive more buyer resources and tips.