Today, we awarded the 2018 TrustRadius Top Rated badges for Remote Desktop Software. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores. They are not influenced by analyst opinion, the vendor’s company size, popularity, site traffic, or status as a TrustRadius customer.
Remote Desktop Software, or Remote Administration Software, allows users, usually IT professionals providing maintenance, to gain access to a computer remotely when physical access is not possible. The typical scenario is when an IT technician takes control of a remote machine to troubleshoot problems, install patches or perform other maintenance tasks. Remote access tools are also sometimes used to provide remote access to a personal computer if, for example, someone is traveling and needs to retrieve a file.
Although these tools are all broadly similar, there are feature and pricing differences and some products are free. More advanced or paid products tend to have enterprise-level features like secure access, user management, broad platform support, automatic connection, file transfer, VPN connection management, session record, etc.
Here are the winners:
Overall Top Rated
TeamViewer offers remote support and web conferencing capabilities. It offers an array of useful features like remote device control, cross-platform access, file sharing, and iOS screen sharing. Reviewers praised the convenient file transfer feature and smooth, reliable connection.
“TeamViewer is really suitable for remote help. Whether we’re dealing with customers or external staff, TeamViewer is our ‘go to’ software to help us diagnose problems and get them fixed. By taking control of remote screens, we’re able to save so much time when resolving issues.”
– Dianne Moralee | Sales Director | Taopix Ltd
ConnectWise Control (formerly ScreenConnect)
ConnectWise Control offers remote support, remote access, remote meetings, cross-platform compatibility, and role-based security. One of the strengths consistently mentioned by reviewers is ease of use for both the user and the client on the other end.
“We use ScreenConnect to remotely connect with our customers. We need full remote control of their systems to provide software installation, software support and troubleshooting of issues with our software. ScreenConnect is easy to use because the end user can join the session quickly and easily.”
– Tresha Ivey | Project Manager | PayPlus Software
Bomgar allows you built-in access to Windows Support, Mac Support, Linux, Chrome, mobile devices, and more. It features remote control and screen sharing, camera sharing, file sharing, and integration with external directories. Reviewers praised its ease of access and features that allow multiple users to see a single desktop.
“I truly could not support my users without Bomgar. We’re an organization spread over an entire state, and several of our users are not very computer-savvy. With Bomgar it is easy for them to initiate a support session, and from there, I can resolve the rest of their issues.”
– Russell Long | State Technology Support Director | Liquid Web
DameWare Remote Support is designed for end-user systems support and troubleshooting. Users can simultaneously establish a remote connection to multiple computers and access built-in troubleshooting tools. Reviewers appreciated the ease of use and simplicity of file transfer to the client.
“With this tool, my techs were able to remote into users’ PCs/laptops and solve issues quickly, and also install software when required. It is easy to use and has great tools included.”
– Daniel Harmuth | IT Director | Utah Transit Authority
Apple Remote Desktop is designed for remote administration of Apple computers, providing automation, user-specified searches, and screen sharing. Reviewers typically found it easy to use, fast, and robust.
“With a company of over 800 employees and growing everyday, our IT department needs a remote support solution. We have users all over the country, and with Apple Remote Desktop we are able to quickly and efficiently support those users.”
– Eric Kelley | Senior Systems Engineer | Fullscreen Media
In addition to overall top rated awards, we also recognize tools that are top rated in a specific market segment. Company size is one way to help buyers identify the right solutions for their use case. To qualify for these lists, at least 15% of the product’s reviews and ratings must come from that market segment.
Top Rated by Enterprises
Top Rated by Mid-Size Businesses
- VNC Connect
- ConnectWise Control (formerly ScreenConnect)
- DameWare Remote Support
- Bomgar Remote Support Software
Top Rated for Small Businesses
Congratulations to the winners of the 2018 Top Rated Remote Desktop Software Award!
Top Rated Criteria
Products included in the 2018 Top Rated Remote Desktop Software list must have been in the top tier of their category TrustMap on Jan. 26, 2018. To qualify for Remote Desktop Software TrustMap, they need at least 25 reviews and ratings on TrustRadius. Products are then plotted on the map based on end-user data, including users’ likelihood to recommend scores as well as buyer research patterns. To learn more about TrustMaps and Top Rated methodology, check out this page.
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