Communication is key for all relationships, especially your customer relationships. You want your consumers to always be able to reach you at a reliable and recognizable number, but that’s the tip of the iceberg. Today you not only need to be able to offer reliable high-quality calls, but also chat messaging, SMS, and email.
One solution local and remote companies will use is a voice over internet protocol (VoIP) business phone system. This software can allow calls and messages over the internet for better speed and reliability.
What Is a VoIP?
A VoIP essentially allows you to call and receive calls over the internet. This can allow you more convenience if you’re a remote or hybrid team that doesn’t want to be tied down to a landline. The overall VoIP phone system costs can actually be lower than your current traditional phone plans.
For more information, you can see our definition article that explains how a VoIP works and its general benefits here.
How much does a VoIP service cost?
VoIP software can be a cost-effective way to connect with clients, but that does not mean all subscriptions are cheap. You’ll find the general costs in this article range from $20 per user license to $125 per user license. Small teams can definitely save if they don’t have too many agents to give access.
If you’re a startup or small business you should also see our free VoIP pricing article.
What are the costs associated with VoIP?
VoIP can come with additional costs you should consider. This can be upgrading your hardware such as landlines and computers. It could also be the cost of increasing your internet bandwidth speed to improve your customer call experience.
High-speed internet can cost between $50 and $300 a month. The cost of upgrading the hardware of your phone system could be anywhere from less than $100 to more than $1,000. This is entirely dependent on whether you want cheap headsets or landlines, as well as new computers or company phones to handle the upgraded internet. Moden technology in general is faster and better equipped than outdated models.
Business VoIP Service Providers
The software on this list is mainly cloud-based, which means expensive hardware isn’t a necessity. Most plans range from $20 to $60, but some may be much more expensive.
Many VoIP providers will have marketing integrations with customer relationship management (CRM) software as well as their own built-in business applications. Some will definitely offer more than the bare minimum you will need for your call center team.
Talkdesk has a cloud-based VoIP service that offers limited global coverage. They do not offer much coverage for the Middle East, Asia, or the African continent. In the Asia-Pacific region, they only cover Australia and Singapore.
Talkdesk has a knowledge base for more information on a number of topics. They have help on how to use and configure their product, instructions for setting up integrations and billing FAQs.
Talkdesk carries a number of different software solutions. Some are for the healthcare and financial industries, and some are for employee collaboration. If you’re interested you can visit their website here. We are only looking at their CX Cloud VoIP solution.
CX Cloud is made up of a series of AI applications that can automate customer service and business needs, similar to a CRM. Their team collaboration and communication solutions include Workforce Engagement and Employee Collaboration.
For customer care, they offer a (customer) Self-Service Experience and Customer Experience Analytics, which includes a real-time metrics dashboard. For overall improved call functionality, they have Omnichannel Engagement. It includes Orchestration & Routing along with Outbound Engagement services.
Talkdesk Pricing Model
All Talkdesk subscription plans require you to consult with sales. Their noted costs do not include add-ons or customization. Each plan mentions the cost of each license per user. You should go into the consultation thinking of their price plans as estimates, just in case.
|CX Cloud Essentials
|CX Cloud Elevate
|CX Cloud Elite
|License Per Number Of Users a Month
|$75 per user per month
|$95 per user per month
|$125 per user per month
The CX Cloud Essentials subscription is very feature-rich. It certainly isn’t a run-of-the-mill basic plan. You can make VoIP calls, conduct routing, and call recording. Users will have access to live analytics in their dashboard.
The software allows you to customize your integrations and make connections to chat systems, eCommerce shopping carts, and mobile apps through their API Access. You can automate general communications with their virtual agent (sometimes called an auto-attendant). It’s an AI program that uses a natural language interface for personable conversations.
This is a very strong plan for any small business looking to manage current contacts and grow their customer base. A smaller-scale group with a tight budget may be better off looking at other plans first. This subscription is well-suited to those with a strong customer base and revenue. If $75 per call center agent is pricey for you this would not be worth squeezing the budget. This is Talkdesk’s cheapest plan.
For CX Cloud Elevate you will have everything in CX Cloud Essentials along with messaging features. You will be able to use chat, email, and SMS communications as well as access to the Talkdesk mobile app for call center agents. It’s compatible with both iOS and Android mobile phones.
For quality assurance, you can also take screen recordings of conversations, send automated notifications about bills, reminders, etc, and collect feedback on your overall performance and call quality.
This plan is great for a small or medium company that needs to offer a variety of different customer service options. Teams that receive a high call volume for sales or questions will certainly be able to thrive with these flexible features.
CX Cloud Elite includes all of CX Cloud Elevate, along with more advanced features. This plan has custom reporting metrics and performance management. You will also be able to choose one included add-on service for your team, such as more workforce management features.
This plan is good for team managers that want more insight into their agents’ performance as well as more data center reporting. If you’re not too concerned with monitoring your team then this plan may not be worth it. You can achieve real cost savings by sticking with one of the previously mentioned plans.
The Experience Clouds plan has all Elite features, but there is no upfront pricing offered. This plan is for industry-specific teams, such as healthcare or financial service groups. It includes more integrations, tools, and workflow functionality for your specific needs.
If you are a sales, marketing, or advertising enterprise, this would not be tailored for your needs. Online or hybrid offices for tax services, clinics, major firms, and healthcare conglomerates are the primary targets for these cloud services.
Webex is a CISCO company that offers video conferencing and other unified communications for contact or call centers. They have functionality for calling, meeting, and messaging. You can also purchase hardware from them such as headsets, traditional phones, cameras, and microphones.
If you want industry-specific solutions, they have resources for healthcare, education, startups, nonprofit organizations, and more. They have a number of app integrations including developer tools. They also have solutions for different types of workspaces, including hybrid offices.
Webex resources include a blog covering a number of helpful topics such as conference calling and cloud VoIP phone systems. You can also read about customer service customization for contact centers and new trends to optimize your workflow.
Webex’s main subscription plans are much more affordable for smaller teams than Talkdesk. They even offer a free version for their basic suite solution.
Webex Pricing Model
Webex plans are based on the cost of each user license per month. The subscription service only offers one annual plan for Meet. The rest are month-to-month options. Their plans are budget-friendly and super feature-rich. All plans have the VoIP call option, even the Meet Plan.
|Webex Suite – Basic
|Webex Suite – Business
|Costs based on each user license.
|$15 month to monthor
$13.50 billed annually
|$17 billed monthly
|$25 billed Monthly
|Custom PlanContact Sales
Webex’s Meet Plan and Call Plan singular service options. As their names imply, the Meet Plan comes with virtual meeting features and the Call Plan comes with online calling features. You would use either of these plans if you prefer to have options tailored to your business needs rather than a full suite. This way you can save on costs you don’t need.
You would use the Meet Plan if your main need is high-quality, virtual communications such as 24hr long meetings with 200 participants. It comes with 10GB of cloud storage for your recordings and VoIP calling with other Webex accounts. Some of their special features include breakout rooms, backgrounds, chat, file sharing, and calendar integrations.
It also has mobile functionality such as screen sharing. You can use iPads, tablets, iOS, and Android mobile phones.
The Call Plan license comes with a cloud-based phone number. Calls can be 50min with 100 callers participating. Features include phone menus, breakout rooms, backgrounds, and screen sharing. It also includes call forwarding, hold & transfer, and voicemail. Your domestic calls are unlimited and your international calls are billed by the minute (fee undisclosed).
For the Webex Suite – Basic option you will have access to many of the features in both the Call and Meet plans. This plan does not come with the major features their other plans have. This includes 10GB storage, the cloud-based number, and advanced call features like voicemail, hold & transfer, etc.
The basic plan is best for startups looking to cultivate a client base and offer limited call options. If you have the budget and a sizable customer base, you are better off upgrading or going with the Call Plan. This plan does not have significant Call features so you shouldn’t choose it if your team is a sales department or call center.
The Webex Suite – Business comes with all of the Meet and Call plan features. It also has security features like private meetings, encryption, and HIPAA compliance. You would choose this plan if you needed both calling and messaging functions to provide your consumer services. This plan is great for small businesses with a tight budget but a large and fast-growing client base.
To get pricing for the Enterprise Plan you will need to contact sales. The feature package is customizable. Some specific features include call waiting, call queue, developer tools, and voicemail-to-email.
You would definitely go with this plan for larger-scale teams with private clients. The customizability can also be beneficial for a business with an extensive customer base and high call volumes.
Dialpad is a cloud platform that offers powerful AI and solutions for talking, messaging, meeting, and contact center teams. They have large and small-scale team solutions as well as industry-specific guides for retail, healthcare, technology, and more.
Dialpad resources include their resource library and blog. The library is home to their research and analyst reports. Their company blog has topics on industry tips and ways to optimize your use of their software.
The Dialpad for Good program offers free licenses and discounts for nonprofits and black founders of tech companies. They offer this service to increase and uplift diversity in tech. You can apply to the program here.
Dialpad Pricing Model
Dialpad offers both monthly and annual pricing. Some of their add-ons include international numbers, toll-free numbers, and local numbers. Most VoIP provider subscriptions are generally one license per user, but Dialpad’s higher-up plans include larger starting amounts of licenses.
|Cost for each user per month.
|$20 month to month
$15user/mo if billed monthly
|$30 month to month
$25user/mo if billed monthly
The Standard subscription is filled with powerful features and capabilities. Each user will have access to a local business phone number, unlimited calling, unlimited messaging, and unlimited meetings. Meetings can be 5 hours long and hold up to 10 participants.
The plan also comes with real-time analytics, voicemail transcription, support, and HIPAA-compliant security. The basic integrations this plan allows include Google workspace and Microsoft 365.
Standard is both affordable and includes important features for customer care. Small and larger teams will be able to retain and grow their customer base. It’s less ideal if you need to run very long meetings with large communities. You also won’t have marketing integrations.
For the Pro plan, you get everything in Standard, plus CRM integrations, international messaging, and international and local phone numbers. You’ll be able to integrate with applications like Salesforce and helpdesks like Zendesk.
You would go with the Pro plan if you want both the software for daily customer service and workflow operations and marketing capabilities with a CRM.
Enterprise offers everything in Pro, along with more integrations and unlimited office locations. Integrations include Microsoft Azure and security sign-on protection with Okta and OneLogin.
This plan is best for larger teams for call centers or sales representatives. It wouldn’t be worth it for startups or any contact center well under 100 people.
Nextiva is a VoIP service provider that has products for calling, meeting, and collaboration. They have a dedicated PC app and a mobile app for agents. Nextiva allows call routing, toll-free numbers, video conferencing, and more. It’s compatible with Android and iOS mobile devices.
Nextiva, similar to a CRM, has built-in business applications for your workflows. These include automation, sales tools, and customer journey management. These features are mostly in their Enterprise and Ultimate plans. All plans have access to VoIP calling, online fax, and voicemail-to-email.
Nextiva is used by major companies like United Way, Taco Bell, and Amazon. Smaller companies can also find a home with them because of their pricing range. They’re certainly cheaper than Talkdesk, but slightly more expensive than Webex. They’re good middle ground prices for established teams still looking to save money.
Nextiva Pricing Model
Nextvia offers month-to-month plans with no commitment and annual plans for as long as 12 to 36 months. You will need to contact a representative for a demo before you can buy any of their plans.
|Cost of users per month.
|$25.95 Month to month
$18.95/mo billed annually
|$30.95 Month to month
$22.95/mo billed annually
|$40.95 Month to month
$32.95/mo billed annually
|$65.95 Month to month
$57.95/mo billed annually
Essential is Nextiva’s starter plan recommended for newer teams or budget-conscious buyers. It comes with great functionality and important features like unlimited phone and video calling, Google Drive and Microsoft Outlook integrations, and 24/7 support.
The plan also includes important business features like toll-free phone numbers and auto attendants. Essential does not have mobile SMS, screen sharing, or call recording capabilities. It also doesn’t have marketing or sales integrations, team productivity tools, or analytics.
If you’re a small business and analytics are especially important to your growth then you should look elsewhere. If you just want to be operational for now and slowly grow, this plan is great for that. The next plan up does offer analytics functions.
Professional is another plan recommended for smaller businesses. It comes with everything in Essential plus SMS, marketing integrations like HubSpot, and basic analytics.
The Professional plan has unlimited conference calls capped at 40 participants and unlimited video conferencing capped at 250 participants. You’ll also find sales productivity functions like contact management and team productivity features like workflow automation.
In comparison to Essential, it’s definitely worth the extra cost. Groups that have a consistent call volume will find this plan affordable, especially for the ability to work with marketing CRMs.
Enterprise includes all of Professional, advanced sales and team productivity capabilities, and full analytics functionality. You’ll have access to custom reports and custom dashboards. This plan is recommended for small-to-medium companies expecting rapid growth.
You would use this plan if you plan to increase marketing efforts and equip your sales teams with more tools. If you’ve got a steady clientele and sales and marketing aren’t your biggest concerns, the added cost may not really be worth it to you.
The Ultimate plan has everything from Enterprise. It’s for the larger business and is well-suited to their sales, marketing, and customer services teams in addition to daily operations. This is also the only plan with the ability to set up automated surveys for your callers.
This plan is meant for big teams with high call volumes and comes with management tools to handle that. If your team doesn’t actually need any of those capabilities right now, you’re better off not overextending your budget.
GoTo Connect is a cloud-based phone service with calling and meeting options. GoTo as a company is famous for their multitude of virtual communication options. They offer GoTo Connect and many other applications as mobile apps for both iOS and Android.
GoTo Connect has solutions tailored towards specific industries, like healthcare, education, and automotive, as well as remote teams in general.. They offer a resource center with case studies and reports as well as a developer center for tech-savvy teams. In their support center there’s tutorials and guides for their software. GoTo Connect also has their own blog for important events and information.
GoTo offers a powerful plethora of software, but not all of the same integrations work with each tool. If you’ve used GoTo Meeting or GoTo Webinar, they will likely have different integration options than those for GoTo Connect. You can see GoTo’s full array of market integrations here. There you will find descriptions stating which app you can use each integration with.
Goto Connect Pricing Model
GoTo Connect has both month-to-month pricing and annual commitments. Rates are based on each user license per month. When purchasing, you can customize the amount of users you need.
Overall, GoTo has affordable pricing that’s similar to many of the other VoIP phone systems on this list. They certainly aren’t the most expensive, and their plan range evenly grows for different use case needs.
|GoTo Connect Pricing
|Cost of each user a month.
$22.00/user/month, billed annually
$26.00/user /month, billed annually
|$39.00/user/month, billed annually
The Basic subscription is stacked with helpful business features. You can keep your current landline number if you have one, or you can choose your own business number. The plan offers unlimited extensions for your agents or departments and has an auto attendant, call forwarding, and call queues.
As its name implies, these features cover only basic needs, but that makes it great for small teams just starting out. The plan does not have real-time analytics and charges for each international call (for an undisclosed amount). You can also only buy up to 20 licenses at this rate, and your meeting duration is limited at 40 minutes per meeting.
This is a good plan for local companies, but not for remote international startups or for teams that want useful analytics.
Standard has free international calling for 50+ countries and removes limitations on the number of auto attendants or call queues you can have. It also has call recording, voicemail-to-email, and real-time analytics.
This plan is the better choice for teams that want the necessary to be operational and have the tools to collect data and launch new projects or campaigns.
Premium is an extensive cloud contact center. It provides access to call metrics and monitoring and advanced admin control. You would choose this plan if your team requires more structure and limited controls.
If you would like to see more VoIP phone systems, we have a list of VoIP providers here. There you will find real user reviews to give you more insight. We also have a list of VoIP monitoring tools here.
For those that have used any of the platforms discussed here, please leave a review to help other buyers make informed decisions.
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