B2B Connection

Information and resources for technology buyers

2024 B2B Buying Disconnect Report: The Year of the Brand Crisis by Kristi Gamboni
B2B Review Sites Are Losing Buyer Confidence. Introducing Buyer Intelligence. by Vinay Bhagat

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Nonprofit CRM Software. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer. Nonprofit Constituent Relationship Management (CRM) Software Nonprofit Constituent Relationship Management (CRM) software organizes and centralizes constituent data for nonprofit organizations. Constituents can include donors, staff, volunteers, event attendees, board members, and sponsors. Nonprofits use these products to help raise funds, manage pledges, send marketing emails, and review metrics. Nonprofit CRM software may also include collaboration features, analytics and reporting tools, workflow and task assignment, and finance management capability. When evaluating nonprofit CRM software, buyers should consider their budget, including how their constituent size will impact the price of each solution. Some products have a user limit per tier, while others charge on a per-constituent basis. It’s also important to evaluate the organization’s expected growth rate. If the organization plans to expand heavily in the future, make sure to […]

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Accounting & Budgeting Software. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer. Accounting & Budgeting Software Software buyers have a wide range of Accounting & Budgeting software options to choose from, finding the right one can be a difficult process. Accounting professionals on TrustRadius use reviews written by software end-users and product comparisons to help them make better informed purchasing decisions. In the past quarter, more than 17,300 professionals used TrustRadius to evaluate Accounting & Budgeting software products—at least 1,188 of them were from enterprise companies with more than 1,000 employees. Visitors evaluating Accounting & Budgeting software were most curious about comparing different products and reading product reviews —64% compared at least two products and 59% read reviews. Here are the winners: Accounting by Wave Accounting by Wave is an accounting system designed for small businesses. It offers many […]

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Project Management Software. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer. Project Management Software Project management software helps teams and individuals define, plan, execute, and assess projects. These products often act as project hubs for teams, helping them keep track of tasks that need to be done, who will do them, and when they should be completed. Common features include task assignment and scheduling, file sharing and organization, task grouping, collaboration tools, time tracking, mobile applications, and integration with third-party software like Zapier, Slack, and Google Drive. The feature scope of project management products can vary widely. Some products, such as Wunderlist, focus exclusively on to-dos and team communication. Other products, such as JIRA, support a variety of organizational methods, custom workflows, and detailed reporting features. Buyers of project management software should consider their organization’s needs. Smaller teams or […]

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Business Intelligence (BI) Tools. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer. Business Intelligence (BI) Tools Finding the right BI tool that meets all your business’ needs best can be a difficult task.  Software buyers on TrustRadius use reviews written by BI tool end-users and product comparisons to help them make better informed purchasing decisions. In the past quarter 39,900 professionals used TrustRadius to evaluate Business Intelligence (BI) tools—at least 9,600 of them were from enterprise companies with 1,000 or more employees. Visitors evaluating BI tools were most curious about comparing different products and reading product reviews —53% compared at least two products and 30% read reviews. Here are the winners: SiSense Sisense is a full-stack product with a columnar data store, an ETL layer and a set of front-end tools for constructing dashboards and visualizations. It has been […]

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Payroll Software. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer. Payroll Software Payroll software helps businesses process payment for employees, submit accurate tax reports, and provide employee benefits. Benefits administrators and payroll teams use it to calculate payments, deduct withholdings from paychecks, track payment history, make direct deposits, and adjust salaries and benefit plans. Payroll software is often both offered as a standalone product and included with comprehensive HR Management and HCM suites. Accounting software sometimes includes payroll features as well. A handful of the Top Rated payroll products below are either HR or Accounting software that also offer payroll capabilities. Buyers of payroll software should consider their combined accounting and HR needs when evaluating their choices. A standalone payroll solution can often meet the needs of a small business with low HR overhead. Midsize companies and enterprises might […]

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Collaboration Tools. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer. Collaboration Tools Collaboration Tools can’t always be compared apples-to-apples. That’s because they take different functional approaches. Depending on the type of collaboration a tool is designed to facilitate, it will have features around communication, project & task management, and/or file sharing & management. As you peruse this list of products, keep your team’s needs in mind. What’s right for your collaboration context won’t be right for everyone. Think about the kinds of work and information your team should be able to collaborate on. What are the specific challenges or bottlenecks you face today? How many people need to be able to collaborate together at once? What forms of communication are most natural for the potential users of this tool? Do they need to be able to talk in real […]

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Enterprise Resource Planning (ERP) Software. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer. Enterprise Resource Planning (ERP) Software There is no shortage of Enterprise Resource Planning software solutions, figuring out which one meets you business needs best can be a long and stressful process. Buyers researching ERP solutions on TrustRadius use reviews written by software end-users and product comparisons to help them make better informed purchasing decisions. In the past quarter more than 23,900 professionals used TrustRadius to evaluate ERP products—at least 2,413 of them were from enterprise companies with more than 1,000 employees. Visitors evaluating ERP products were most curious about reading product reviews and comparing different products —56% read reviews and 38% compared at least two products. Here are the winners: Sage Intacct Sage Intacct is a modular cloud ERP system. It includes core accounting features like […]

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Ecommerce Platforms . The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer. Ecommerce Platforms Ecommerce platforms help users create and manage online storefronts to sell their products. Businesses use ecommerce software to manage product offerings and pricing, assist customers with purchases, manage orders and inventory, and track sales data. Common features of ecommerce platforms include desktop and mobile-friendly storefronts, support for multi-channel sales, blogging, customizable discounts, content management capabilities, payment processing, and tax preparation assistance. Some ecommerce providers partner with shipping companies, offering shipping discounts to their customers. In the past quarter more than 12,100 professionals used TrustRadius to evaluate Ecommerce Platform products—at least 258 of them were from enterprise companies with more than 1,000 employees. Visitors evaluating CRM products were most curious about comparing different products and reading reviews—38% compared at least two products, and 34% read product reviews. […]

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Customer Relationship Management (CRM) Software. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer. Customer Relationship Management (CRM) Software CRM software helps users store, organize, use, and share customer information. Common features of CRM software include contact organization, sales pipeline management, email templates, and automatic logging for contact interactions. Many CRM products include additional features, such as sales and marketing automation, customer support systems, and data analytics. Sales and marketing teams use CRM software to keep track of contact information, manage the flow of prospects through the sales pipeline, and maintain consistent communication with leads and customers. By doing so, sales and marketing teams can centralize contact data collection and streamline the sales cycle.   In the past quarter more than 23,600 professionals used TrustRadius to evaluate Customer Relationship Management (CRM) products—at least 2,172 of them were from enterprise companies […]

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for HR Management Software. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer. HR Management Software There is no shortage of HR Management software solutions, and figuring out which one meets your business needs best can be a difficult task. HR professionals on TrustRadius use reviews written by software end-users and product comparisons to help them make better-informed purchasing decisions. In the past quarter more than 39,800 professionals used TrustRadius to evaluate Human Resource (HR) Management products—at least 5,579 of them were from enterprise companies with more than 1,000 employees. Visitors evaluating HR Management products were most curious about reading product reviews and comparing different products —59% read reviews and 31% compared at least two products. Here are the winners: UltiPro From Ultimate Software, recently acquired by private equity firm Hellman & Friedman, UltiPro is an HCM Suite that offers companies […]

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Talent Management Software. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer. Talent Management Software Talent Management software is designed to help businesses find, hire, and train high quality employees. Essentially, talent management products enable businesses to manage their talent pools for the duration of their life with the company. Most talent management suites include seven core modules; recruiting and ATS, onboarding, performance management, compensation management, learning management, and succession planning. This set of talent management capabilities are regarded as one of the ‘strategic’ functions of human resource (HR) management. Some of the top rated products listed below are HCM suites with robust talent management capabilities. There are also a few products below that serve as stand-alone talent management solutions. One thing buyers should consider when looking for talent management software is the scope of the solution they need. Larger HR […]

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Learning Management Systems (LMS). The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer. Learning Management Systems (LMS) An LMS is a platform that helps instructors manage educational resources, communicate with students outside of class, and conduct online classes. Common LMS features include content creation and management systems, course management tools, grading tools, separate portals for students and instructors, and student data analytics. Some LMS vendors offer additional features such as mobile apps, gamification systems, integration with social media, and learning object repositories (LORs). Most products support standard Learning Tools Interoperability (LTI) plugins that add new features or integrate with third-party software like YouTube, Microsoft Office, and Learning.com. Some LMS vendors include support for technology-enhanced items (TEIs), which add interactive elements to assessments. TEIs can be used to ask students to perform tasks such as identifying keywords, labeling images, or completing […]

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Corporate Performance Management (CPM) Software. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer. Corporate Performance Management (CPM) Software Choosing the right Corporate Performance Management software, one that meets all your business needs, can be a difficult task. CPM professionals on TrustRadius use reviews written by software end-users and product comparisons to help them make better informed purchasing decisions. In the past quarter more than 20,900 professionals used TrustRadius to evaluate CPM products—at least 2,800 of them were from enterprise companies with more than 1,000 employees. Visitors evaluating CPM software were most curious about reading product reviews and comparing different products —40% read reviews and 37% compared at least two products. Here are the winners: Prophix Prophix is corporate performance management platform aimed primarily at small and medium-sized businesses. It has an extensive list of capabilities including budgeting, planning, modeling, […]

Yesterday we announced our 2019 “Most Loved” winners! We were really feeling the love this Valentine’s Day and wanted have a little fun with our Valentine’s Day cards! Here are the Top 10 “Most Loved” tools on TrustRadius, and what you can learn from them!

Here at TrustRadius, love is in the air every time we look around at our growing community of business software users. In the spirit of Valentine’s Day, we compiled the first ever TrustRadius Love Report, which analyzed every review we have collected to date word by word. We looked at a total of 168,000+ reviews of 4,185 products across 421 categories, and determined which products were the most beloved by TrustRadians by comparing mentions of “love” in all its (grammatical) forms to the total number of reviews we’ve received of each product. After much consideration, fifty products emerged as the winners of TrustRadius’s first-ever Most Loved Award, with the highest ratio of “love” per review across our entire site. The award winners span many categories and are most loved by their customers for a multitude of reasons, but there were some things that charmed and beguiled reviewers across the board. Here’s the full list of the 50 “Most Loved” Award winners, as well as an in-depth look at what we learned from the top 10 products about how to tell you’re head over heels in love (with a software product): Workable The one you love doesn’t try to change you. […]

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Search Engine Optimization (SEO) Tools. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer. Search Engine Optimization (SEO) Search engine optimization (SEO) tools help users grow organic traffic on their website, social profiles, or mobile application by increasing the site’s ranking on search engine results pages (SERPs). A few ways SEO teams can boost the ranking of specific webpages or mobile apps is to (1) feature original, relevant, and interesting content, (2) adjust site architecture to make it more intuitive and easy for search engine crawlers to find, and (3) increase external links (or backlinks) to their site. SEO tools help users track and measure SEO performance with features such as keyword analysis, backlink management, technical site audits, site ranking tracking, and traffic analytics and reports. Some products offer the ability to measure additional metrics such as share of voice […]

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Web Conferencing Software. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer. Web Conferencing Software Web conferencing software enables users not in the same physical office, such as remote employees, clients, prospects, business partners, or members of other office branches to participate in online meetings. This software is used in many scenarios: one-to-many presenter style meetings, group meetings, virtual face-to-face client or remote employee meetings, online presentations, conference calls, webinars, online learning, product demos, and live trainings or tutorials. Many vendors offer features such as audience polling, live chat, Q&A, and file sharing along with standard video conferencing, dial-in, and screen sharing capabilities. Evaluating web conferencing software and finding one that has the level of quality, reliability, security, and scalability that fits your business best can be tough to navigate. Feedback from users who have already been through this process […]

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Survey & Forms Building Tools. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer. Survey & Forms Building Tools Survey & forms building tools help users design and distribute surveys, collect responses, and analyze online survey results. Some products may focus more on survey design and include a range of survey question types and logic, while other tools may focus more on reporting and offer advanced statistical results analysis. These tools have a wide application and are used across industries for things like customer satisfaction surveys, employee feedback surveys, and market / academic research. Common survey & forms building tools features include various survey formats (e.g. online, print, or phone), survey templates and layouts, response collection, question types to choose from (e.g. multiple choice, single select, sliding scale, matrix questions, open-text), question logic options (e.g. conditional, branching, random), and results […]

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for Marketing Automation Software. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer. Marketing Automation Software The ultimate goal of every marketing team is to find high-quality leads, nurture them with personalized and relevant content, and pass them along to the sales team to be turned into happy (and hopefully repeat) customers. Marketing automation software helps marketers achieve this by automating and scaling the more repetitive tasks that would otherwise take hours of manual labor. Products include features such as implementing marketing campaign sequences across a variety of channels (e.g. email, social, mobile, landing pages, etc), landing page customization, lead list segmentation, lead nurturing and scoring, and analyzing marketing campaign performance to see what works and what doesn’t. Many marketing automation products integrate with third-party tools and platforms (e.g. Facebook, LinkedIn, Salesforce, etc). There are many things to consider when purchasing […]

TrustRadius Top Rated Today, we awarded the 2019 TrustRadius Top Rated badges for A/B Testing Tools. The TrustRadius Top Rated awards are the most trusted in the industry because they are an unbiased reflection of customer sentiment, based solely on user feedback and satisfaction scores. Top Rated awards are the voice of the market and are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer. A/B Testing Tools A/B testing tools enable users to optimize their website, webpages, or mobile applications in order to positively impact desired outcomes such as increased conversion rates and decreased page bounce rate. They allow businesses to divide site traffic across different websites or web page versions to test which variant performs best. Basic A/B testing tools will be able to implement A/B and Split URL tests, calculate conversion rates, and provide the statistical likelihood of one site version outperforming other variations. Some products may also include other analysis tools such as heatmaps and scrollmaps, site surveys, and visitor recordings. While some A/B testing tools require knowledge of HTML or CSS in order to create tests, many of these tools have a WYSIWYG interface that enable users without […]