B2B Connection

Information and resources for technology buyers

2024 B2B Buying Disconnect Report: The Year of the Brand Crisis by Kristi Gamboni
B2B Review Sites Are Losing Buyer Confidence. Introducing Buyer Intelligence. by Vinay Bhagat

Industry reports indicate that over 50% of SMBs suffer data breaches, yet less than 30% have effective protection against cyberattacks.  While training your employees against social engineering attacks (like phishing) is a crucial step toward improving your cybersecurity, the easiest step is investing in a network firewall. Network firewalls automatically protect against a variety of malicious data and users and can also offer peripheral security services to your business.  While firewalls traditionally targeted enterprise-level companies, some vendors have tailored their offerings to suit the scale and unique needs of SMBs. Small to midsize business reviewers on TrustRadius highlight these products as the best options for their businesses:  Watchguard Network Security pfSense Cisco Meraki MX SonicWall TZ SonicWall NSA series Untangle 6 leading firewalls for SMBs This list includes the products present on the Small Business Firewall TrustMap, which is dynamically generated based on the intersection of B2B buyers’ interest and trScore. They are ordered according to the number of small business ratings and reviews each product has. #1 WatchGuard Network Security — The Option for MSPs Some businesses find value in partnering with a 3rd-party Firewall-as-a-Service (FWaaS) provider to outsource their firewall security rather than having to manage it in-house. […]

Free antivirus software allows you to focus on your tasks, rather than worry about security or your wallet. Antivirus software provides a sense of security and peace of mind. Access to the internet can leave a computer or mobile device vulnerable to malware and viruses, along with other threats. While it’s hardly controversial to want to stay safe from these threats, the price can be a sticking point for many. Various types of security exist, and finding one that is right for you is essential. The Reality of Antivirus in 2021 Security risks are a real threat. Cybercrime is estimated to cost $500 billion per month in 2021. With this danger, a problem around the world, protecting yourself is vital. For many people, antivirus software is not going to be the way to stop many common attacks. Some of the most common and impactful cybercrime happens outside of the area of antivirus influence. Large data leaks and cryptojacking are areas outside of the protection of this software category. Phishing attacks and bad email attachments largely circumvent antivirus or are blocked by the email provider.  This is not to say antivirus is not useful. It is just important to remember that […]

While 3D printers and filament will cost you money, the software does not. 3D printing allows you to take an image from a computer screen and set it on your workbench or kitchen table. Doing so requires a variety of software and skills. Understanding the tools available to you will help you turn your 3D vision into a physical reality faster and more easily. This is true whether you will be using the software for mechanical engineering, hobby modeling, and everything in between.   Software Type OS Ease of Use Open-Source Ultimaker Cura Slicer, 3D Hosting Windows, macOS, Linux Beginner No Slic3r Slicer, Auto-Repair Windows, macOS, Linux Intermediate Yes OctoPrint Remote Printing, 3D Hosting Windows, macOS, Linux Intermediate Yes Meshlab Mesh Edit and Repair Windows, macOS, Linux Advanced Yes What is the Best Free 3D Printing Software for you? Unlike many pieces of this type by TrustRadius, this is less about finding the one software that works best for you. Some users may just want a simple 3D printing slicer. Others may need a slicing, editing, and remote printing group of tools.  The reality of finding 3D printing tools is that the variation in your own experience and print complexity […]

It’s one thing to hear a tech issue described, but quite another to witness it with your very own eyes. Anyone who has ever tried to help someone fix an issue over the phone is painfully aware of this.  Remote desktop tools give tech support teams the power to see user behavior, application quirks and desktop environments for themselves This helps them diagnose issues quickly and efficiently. They can also help technical teams launch new releases and updates for clients and quickly install applications, rather than guiding them through every step of setup.   trScore Top-Rated OS Biggest Pro Biggest Con ConnectWise Control 8.6/10 Windows, MacOS, Linux Broad OS Support Dated UI Apple Remote Desktop 7.0/10 MacOS Strong Functionality Mac Only GoToAssist 7.8/10 Windows, Linux (Chat only MacOS Accessibility and Mobile Friendliness, Including iOS and Android Some Users Say it is Expensive for its Features DameWare Remote Support 8.5/10 Windows, MacOS, Linux Ease of Use Some Users Say it is Expensive for its Features TeamViewer 8.2/10 Windows, MacOS, Linux Speed, Integrations No Calendar Tool BeyondTrust Remote Support 8.7/10 Windows, MacOS, Linux Security, Ease of Use Mobile App Has Issues Desktop sharing applications have been around for many years. Due to […]

The best programmers, back-end developers, and content managers still come across bugs that need to be recorded. No matter the reason for the bug, accurate bug tracking software allows for better visibility and a better experience for customers and staff. The various types of free bug trafficking software have different levels of complexity and integration with other tools. Understanding the options available will help you make the best choice in free bug tracking software for you.   User Limit Storage Limit Visualization Open-Source Zoho BugTracker 3 Files up to 10MB Kanban No BugZilla Unlimited Local Limited Yes Backlog 10 100 MB Kanban Yes OpenProject Unlimited Files up to 256 MB Gantt, Kanban (By Extension) Yes Jira 10 2GB Gantt, Kanban No Purely Bug Tracking Software Many software that includes a bug tracker have other features included in their base versions. The most common software to include this is project management software. First, we will go over the software that is just for bug tracking and little else. Zoho Bugtracker – Best for Zoho Users Regulars to the TrustRadius buyer blog will not be surprised to find a Zoho product included in a free software recommendation. A vendor with seemingly endless […]

Cloud Infrastructure and As-a-Service Solutions With each year, cloud solutions dominate B2B technology industries more and more. On-premises infrastructure and software require hands-on maintenance and can be challenging to scale. Cloud infrastructure and software-as-a-service outsource hosting to improve scalability and reduce management demands. Understanding cloud infrastructure and software will help guide your purchasing decisions.  You can check out the video below for a simple explanation of cloud computing. Cloud infrastructure providers have differentiated their products as their popularity has grown. You may have noticed a huge variety of software categories with the “as-a-service” suffix. All of these solutions are cloud-based, but they provide infrastructure and services in a slightly different way. Four of the most notable cloud infrastructure solutions are software-as-a-service, infrastructure-as-a-service, platform-as-a-service, and function-as-a-service. Software-as-a-Service (SaaS) Of all the cloud service categories, SaaS is the broadest. Software-as-a-Service (SaaS) solutions are designed to deliver applications to users over the internet.  It covers services many professionals use every day, like Google Workspaces and Dropbox.  SaaS also includes more complex platforms like SalesForce. No matter how complex SaaS solutions get, most are accessed through a web browser. There are a few key benefits to SaaS applications over an on-premises deployment. The first […]

Computer-Aided Design (CAD) software can be expensive for a small business, but it’s also essential for product design and technical illustrations. For businesses looking for an affordable alternative to popular CAD software options, free and open-source CAD software might be the ideal solution. Some of the best free CAD software includes: NanoCAD Sketchup Free FreeCAD OnShape LibreCAD ­ 3D or 2D OS Open Source Biggest Pro Biggest Con NanoCAD Both Windows No Ease of Use, Automation Resource-Intensive, Missing File Organization Sketchup Free Both Windows, MacOS No Quick, Easy Model Creation New Features Often Not Free FreeCAD 3D, Limited 2D Windows, MacOS, Linux Yes Active Community Complex UI, Limited 2D Functionality OnShape Both Browser-Based No No Installation Limited Dimensioning LibreCAD 2D, Limited 3D Windows, MacOS, Linux Yes Excellent 2D Design Limited 3D, Limited Support These products are a mix of 2D and 3D computer-aided design software, and all of them have a forever free to use option. Products were selected based on their popularity and feature completeness. #1 NanoCAD NanoCAD is a free-to-use CAD software with both 2D and 3D design functionality. NanoCAD has an easy-to-use interface combined with complex options that allow power users to get the most of the […]

Graphic design software creates multiple forms of visual content. This type of software can be used to make infographics, logos, digital paintings, or photo-realistic images. Free graphic design software is either open source or part of a “forever free” subscription plan. When evaluating free graphic design software, you should consider design tools and ease of use. The six graphic design software options discussed in this piece are: Canva SVG-Edit Inkscape Krita Daz Studio Blender Graphic Design Software for Each Type of Content  Graphic Design Software Open Source? Platforms Suitable for Beginners? Biggest Pro Biggest Con Canva No Browser, iOS, Android Yes Design Templates Limited Photo Editing SVG-Edit Yes Browser Yes Simple User Interface Creates basic SVG images Inkscape Yes Windows, Linux, Mac Yes Advanced Toolkit Does Not Offer Customer Support Krita Yes Windows, Linux, Mac Yes Customizable Brushes Requires a Lot of Computer Memory Daz Studio No Windows,  Mac No Tutorials and Training Videos Limited Selection of Free 3D Content Blender Yes Windows, Linux, Mac No 3D Modeling Tools Learning Curve Canva – Customizable Design Templates Canva is the ideal choice for those who do not have any experience with graphic design. This platform uses pre-built templates to create everything […]

Password management software creates the bridge between security and convenience needed in a modern technology environment. The flurry of sign-on information that individuals and organizations need to remember can be overwhelming. Many resort to the extremely unsafe method of using one simple password across multiple accounts and devices. This leaves you vulnerable to a variety of security threats. Free password managers offer a solution to this risk at a no-cost option. Free options usually have some limitations to their functionality and scope, and working within these is vital to getting the most benefit for your use case. Remembear LastPass Avira KeePass LogMeOnce RememBear – Easy-to-Use Password Manager For One Device The website strapline for the RememBear homepage is “the easiest way to remember passwords”. This is pretty accurate. RememBear is software for those with limited technology experience, and perhaps are a little anxious using it. With the essential nature of services like email and even social media, passwords are not used exclusively by the tech-savvy. RememBear offers a charming, friendly user interface to take some of the stress off of password management.  This system is something of a vault for basic, secure info. It is limited to one device, but […]

The ever-growing list of software you use and security demands translate to a daunting number of passwords to remember. Single sign-on (or SSO) software allows you to store and manage these credentials in a unified access management solution. Organizations can also use this software to share login information across employees. Free versions of this software do exist, but with some limitations. If you can work within these limitations, or they do not impact you, free SSO software can be a strong time-saving and security option for you. The software covered in this piece are: LastPass Duo Login JumpCloud OneLogin The Limits of Free SSO Software While the options discussed are strong tools, they have limitations that come with their cost-free status. Almost all non-open source free software has some restrictions on functionality, and SSO is no exception. There aren’t many truly free choices out there.  For this type, the biggest drawback is the clamp on the number of users. The vast majority of free SSO tools limit you to a few users. If you are an individual, this will not be a problem. The other common limitation is with password sharing. Many organizations use identity management solutions to share login […]

Open source technology is often associated with free-to-use, highly available tools, so it might seem strange for an “as a service” tool to be open source. All open source really means is that the source code of the solution is available openly online. Open-source PaaS solutions have freely available codebases, but businesses will still have to pay for hosting or self-host the solution.  This is the “as a service” part of PaaS. If you need a refresher on how PaaS solutions work, check out this video from IBM: The Software discussed in this piece are: Dokku Red Hat OpenShift CloudFoundry Almost all PaaS solutions are either hybrid cloud-based or entirely cloud-based, enabling businesses to host using cloud services instead of servers on-premise. This is also true of open source PaaS solutions.  Most open source PaaS options either offer to hosting and support services or are easy to implement for businesses that want to self-host. Unlike most open source tools, the main benefit of open source PaaS tools is not that they are free. Open source PaaS solutions allow for self hosting, and the availability of the code makes them highly customizable.   Open-source options are a strong choice whether you need […]

CRM and CMS may sound pretty similar, but they’re two distinct types of software that do completely different things. Successful businesses, however, often use both. But the first step is learning the differences between CRM and CMS software.  This post will be your guide to navigating the world of CRM and CMS software. By the end, you’ll feel confident making your next software purchase—whether it be a CRM, CMS, or both!  Your Guide For Choosing a CRM or CMS Before diving into what to consider when investing in a new CRM or CMS platform, here’s a quick primer on each:  CRM Systems: Large contact database that helps businesses store and track contact and account records. Users can add new business leads into the database and augment existing contact records with new information. Customer-facing teams like sales, marketing, and customer service/support rely on this type of software.  CMS Software: Create and update content published on websites. The CMS is responsible for storing and keeping track of all the content published on the website. Many businesses use a CMS platform to host their website or blog. This is especially common in B2C industries like eCommerce. Though many B2B businesses use CMS platforms […]

These are the Best of Awards for Security software. Specifically, we are celebrating those products which have earned the Best Customer Support, Best Usability, and Best Feature Set in the categories of Application Security, Authentication Systems, Blockchain-as-a-Service, Data Center Backup, Data Loss Prevention, Email Encryption, Endpoint Backup, Firewall, Identity Management, IP Address Management, IT Alert Management, Mobile Device Management, Password Managers, SaaS Backup, Security Awareness Training, Security Information Event Management, VPN, and Web Content Filtering. Application SecurityVeracode, Customer Support, 1st Place Veracode, Feature Set, 1st Place Authentication SystemsWatchGuard Authpoint, Customer Support, Usability, Feature Set, 1st PlaceDuo Security, Customer Support, 2nd Place Blockchain-as-a-Service (BaaS)IBM Blockchain Platform, Feature Set, 1st Place Data Center BackupCommvault Complete Backup & Recovery, Customer Support, 1st PlaceCohesity, Customer Support, 2nd PlaceDruva Phoenix, Customer Support, 3rd Place Druva Phoenix, Usability, 1st Place Commvault Complete Backup & Recovery, Feature Set, 1st PlaceCohesity, Feature Set, 2nd Place Data Loss PreventionForcepoint Data Loss Prevention, Feature Set, 1st Place Email EncryptionDataMotion SecureMail, Customer Support, 1st Place DataMotion SecureMail, Feature Set, 1st Place Zix, Usability, 1st Place Endpoint BackupDruva inSync, Customer Support, 1st Place Druva inSync, Usability, 1st Place Druva inSync, Feature Set, 1st Place FirewallFortinet FortiGate, Customer Support, 1st Place WatchGuard Network […]

Development tools generally consist of a range of products which can be used to develop applications. This can include everything from code editors, to debuggers, to entire integrated platforms. This year, TrustRadius is awarding the best in customer support and usability among some of the most common categories of Best of Development software in use today. The Best of Development winners are:  Best of Customer Support – App Development GraalVM, 1st Place Best of Feature Set – App Development GraalVM, 1st Place Oracle Java SE Subscription, 2nd Place Best Feature Set – CC Integrated Development Environments Eclipse, 1st Place Best Customer Support – Integrated Development Environment (IDE) Visual Studio IDE, 1st Place PyCharm, 2nd Place Best Feature Set – Integrated Development Environment (IDE) Visual Studio IDE, 1st Place PyCharm, 2nd Place Best Customer Support – Low Code Development Appian, 1st Place Best Usability – Low Code Development Appian, 1st Place Best Feature Set – Peer Code Review Gitlab, 1st Place Best Customer Support – Software Components Progress Telerik UI, 1st Place Progress Kendo UI, 2nd Place Best Usability – Software Components Progress Kendo UI, 1st Place Best Feature Set – Software Components Progress Kendo UI, 1st Place Progress Telerik UI, […]

The Product Testing category for the Best Of Awards encompasses A/B testing, cross browser testing, usability testing, prototyping and version control software. These softwares assist users in optimizing their websites through converting visitors into leads, ensuring web pages and apps appear and function correctly across all browsers. They also evaluate how a web page is received or used by a group of customers, manage changes to software source code over time, as well as review concepts, share feedback and collaborate during the early stages of a design project.  This year, TrustRadius is awarding the best in customer support, feature set, and usability among some of the most common categories of Product Testing in use today. The Best of Product Testing winners are:  Best Customer Support – AB Testing Kameleoon, 1st Place Best Feature Set – AB Testing Kameleoon, 1st Place Best Customer Support – Cross-Browser Testing BrowserStack, 1st Place  Best Usability – Cross-Browser Testing BrowserStack, 1st Place  Best Feature Set – Cross-Browser Testing BrowserStack, 1st Place  Best Customer Support – Prototyping Adobe XD, 1st Place  Best Customer Support – Usability Testing UserTesting, 1st Place  Best Usability – Usability Testing UserTesting, 1st Place  Best Customer Support – Version Control SourceForge, 1st […]

Process Automation Software streamlines business applications by integrating loosely coupled, long-running, heterogeneous business processes, and systems into a seamless and largely automated transaction. This often occurs either within or between businesses with minimal use of coding, through a unified management console overseeing the entire workflow. This year, TrustRadius is awarding the best in customer support, feature set, and usability among some of the most common categories of Best of Process Automation in use today. The Best of Process Automation winners are:  Best Feature Set – Low-Code Development UiPath Process Mining (formerly ProcessGold), 1st Place Best Customer Support – Process Mining UiPath Process Mining (formerly ProcessGold), 1st Place Best Customer Support – Robotic Process Automation UiPath Enterprise RPA Platform, 1st Place Best Feature Set – Robotic Process Automation UiPath Enterprise RPA Platform, 1st Place Best Customer Support – Workload Automation cPanel, 1st Place Best Feature Set – Workload Automation cPanel, 1st Place Best Process Mining Customer Support Process mining is related to BPM planning, and involves searching data logs generated by enterprise applications for potential sources of process improvement via automation. Customer support would be key in this area in order to allow process to flow smoothly and successfully. Below are […]

This year, TrustRadius is recognizing products which have earned a 2021 Best Of Award. The awards being celebrated include Best Customer Support, Best Usability, and Best Feature Set. The Best of Storage category includes 5 sub-categories that provide users with a variety of storage based tools. The winning software products in this category have been rated and reviewed by users over the last year, and must meet high rating standards in order to qualify for each Best Of Award. This year, the Best of Storage winners for Storage are:  Best Customer Support – Cloud Storage  Google Drive, 1st Place Dropbox Business, 2nd Place Box, 3rd Place Best Feature Set – Cloud Storage Google Drive, 1st Place Box, 2nd Place OneDrive, 3rd Place Best Customer Support – Enterprise Flash Array Storage Pure Storage FlashArray, 1st Place Best Usability – Enterprise Flash Array Storage Pure Storage FlashArray, 1st Place Best Customer Support – Object Storage  Google Cloud Storage, 1st Place Best Feature Set – Object Storage  Google Cloud Storage, 1st Place Best Customer Support – Software-Defined Storage (SDS) StarWind Virtual SAN, 1st Place Best Customer Support – Rack Servers HPE ProLiant DL, 1st Place Dell PowerEdge R, 2nd Place Best Usability – […]

Application Management refers to software that manages the performance and availability of a broad range of applications within an organization. This often includes network services as well as cross-program communication. This year, TrustRadius is awarding the best in Customer Support, Feature Set, and Usability among some of the most common categories of Best of Application Management in use today. The Best of Application Management winners are:  Best Feature Set – API Management Postman, 1st Place Best Customer Support – Application Delivery Controllers (ADC) Kemp LoadMaster, 1st Place Best Usability – Application Delivery Controllers (ADC) Kemp LoadMaster, 1st Place Best Feature Set – Application Delivery Controllers (ADC) Kemp LoadMaster, 1st Place Best Usability – Application Performance Management SolarWinds Server & Application Monitor, 1st Place Best Customer Support – Observability Tools Dynatrace, 1st Place Best Feature Set – Observability Tools Dynatrace, 1st Place Best API Management Feature Set An Application Programming Interface (API) allows individual programs to communicate with one another directly and use each other’s functions. API Management software allows for developers to then manage those parameters. Because API management enables developers to write applications that interact with backend systems, it is important to have a broad set of features that […]

For this installation of our 2021 Best of Awards, we are focusing on a broad uber-category of software we’re referring to as “infrastructure-related”. Now, seasoned IT professionals might raise an eyebrow at this nomenclature, and we totally understand. When deciding which software categories to feature of the Best of Awards, we wanted to feature categories together that made the most sense. For the sake of this uber-category, infrastructure refers to the foundation of any IT service. Below you’ll see software ranging from virtualized hardware components to the much more widely familiar Operating Systems category. Without further ado, here are the Best Infrastructure-related software of 2021: Hyper-Converged InfrastructureScale Computing HC3, Customer Support, 1st PlaceNutanix AOS, Customer Support, 2nd Place Scale Computing HC3, Usability, 1st Place Scale Computer HC3, Feature Set, 1st Place IT Infrastructure MonitoringLogicMonitor, Customer Support, 1st Place IT Service ManagementTOPdesk, Customer Support, 1st PlaceJira Service Desk, Customer Support, 2nd PlaceServiceNow IT Service Management, Customer Support, 3rd Place TOPdesk, Usability, 1st Place Jira Service Desk, Feature Set, 1st PlaceSysAid, Feature Set, 2nd PlaceServiceNow IT Service Management, Feature Set, 3rd Place Message Oriented MiddlewareAmazon Simple Notification Service (SNS), Customer Support, 1st Place Amazon Simple Notification Service (SNS), Usability, 1st Place Amazon […]

If you’re beginning your new year with search for new Data Management tools, we’ve got you covered. We’ve compiled a list of the best Data Management products on the market according to real users. The Best Customer Support award recognizes vendors with support teams that provide users with quality assistance and troubleshooting. Best Usability awards products that are easy-to-use and truly intuitive. Best Feature Set shines a light on stand-out software that has everything a buyer could possibly want (or not want!) Here are the Best Data Management tools of 2021: Data CleansingDataloader.io, Usability, 1st PlaceDataloader.io, Feature Set, 1st Place Data IntegrationAstera Centerprise, Customer Support, 1st PlaceMatillion, Feature Set, 1st Place Data Management PlatformAdobe Audience Manager, Customer Support, 1st PlaceAdobe Audience Manager, Usability, 1st PlaceAdobe Audience Manager, Feature Set, 1st Place Managed File TransferFileZilla, Customer Support, 1st PlaceFileZilla, Feature Set, 1st Place Relational DatabasesMicrosoft SQL Server, Customer Support,1st PlaceSAP HANA, Customer Support, 2nd Place Microsoft SQL Server, Feature Set, 1st PlaceSAP Hana, Feature Set, 2nd Place Data Cleansing Maintaining a business in the age of information means that businesses need powerful tools to keep data organized and accessible. Sorting through redundant data wastes time and can become intensely tedious. Dataloader.io […]