Foxit eSign Buyer Guide
What do users really think about Foxit eSign? This buyer guide was created utilizing real, vetted user reviews and will help you get to the nitty-gritty details about where Foxit eSign performs well, and where it may have room for improvement.
Highlight the Right Reviews
Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.
Table of Contents
- Document and Contract Management
- Client Engagement and Document Processing
- Efficiency, Automation, and Compliance
- User Experience and Integration
- User-Friendly Interface and Experience
- Branding and Customization Options
- Integration with Other Platforms
- Support, Transformation, and Environmental Impact
Document and Contract Management
Electronic Signature Solutions
Users consistently laud eSign Genie for its robust electronic signature solutions, emphasizing its effectiveness in streamlining the signing process and enhancing document management. The platform’s ability to facilitate the quick and secure collection of digital signatures is widely appreciated by users across various industries. Additionally, eSign Genie’s feature set, including free-hand and mobile signing options, is highlighted as a significant advantage by reviewers. The service’s affordability and user-friendly interface further contribute to its positive reception among users seeking efficient electronic signature solutions. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
“eSign Genie makes it simple and efficient to coordinate the signing of all our important documents.” – Director in Other, Non-profit Organization Management, 1-10 employees
“eSign Genie is useful and quite solid for one thing, collecting digital signatures for legal records purposes.” – Manager in Other, Entertainment, 1-10 employees
“eSign Genie provided us with the ability to provide necessary documentation to our clients which required signatures in a fast, secure, and affordable manner.” – Executive in Other, Health, Wellness and Fitness, 1-10 employees
Document Management
Users consistently highlight eSign Genie’s document management capabilities as a key strength, emphasizing its ease of use in handling critical paperwork and obtaining necessary electronic signatures. The platform’s ability to streamline document processes, ensure compliance, and securely manage documents has garnered positive feedback from users across various industries. Additionally, the platform’s features such as customizable workflows and secure document storage have been commended for enhancing document management efficiency and effectiveness. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
“Dealing with contracts and other forms is where eSign Genie is very beneficial to a business. If you deal with any kind of documents that needs to be filled out by clients then this service is perfect for you. Anything you need to send to have filled out and double-checked can be done here. With easy to create workflows it should work well in almost any business.” – Employee in Marketing, Construction, 1-10 employees
“I used this product to get clients to electronically sign documents in a HIPAA compliant way. The signed documents where then able to be downloaded to my Google drive.” – Professional in Other, Mental Health Care, 1-10 employees
Contract Management
Users consistently praise eSign Genie’s streamlined contract management capabilities. The platform’s ability to guide customers through the signing process, forward executed contracts for countersignature, and ensure all parties receive fully executed copies has garnered positive feedback. Additionally, users appreciate the cost-effectiveness of eSign Genie compared to other e-signing systems. The platform’s ease of use in setting up document templates and sending reminders for outstanding agreements has been highlighted as a significant benefit by reviewers. Furthermore, the platform’s feature set has been commended for simplifying the process of contract creation and signing, resulting in faster turnaround times for completing agreements. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
“Setting up and managing templates; Sending execution reminders and letting me know when the other party has signed; Storing contracts in a way that clearly shows outstanding vs completed. I send out many contracts, and don’t have time to continually follow-up on which have been executed. The sending and tracking saves me hours, and the reminders get me several more executions than I would otherwise.” – Program Manager in Product Management, Entertainment, 11-50 employees
“We found we lost some customers during that signing process as our contracts are rather long and include a lot of fine print. Using eSign Genie has solved that problem.” – Program Manager in Sales, Computer Software, 11-50 employees
“It saves us and our guests significant time in getting agreements signed and returned.” – Partner in Quality Assurance, Leisure, Travel & Tourism, 1-10 employees
Client Engagement and Document Processing
Client and Customer Engagement
Users consistently highlight eSign Genie’s client and customer engagement features as a key strength of the platform. They appreciate the user-friendly interface and the ease with which clients can navigate and sign documents. The ability to streamline the process of obtaining client signatures electronically has been particularly beneficial for businesses, especially in scenarios where in-person interactions are limited. Additionally, users have praised the platform for its customer support, citing quick responses and helpful assistance when needed. The overall sentiment regarding client and customer engagement with eSign Genie is positive, with users finding it to be a valuable tool for enhancing efficiency and improving the client experience. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
“Our company has adopted eSign as the sole means of completing and signing documents and contracts. We were initially concerned about the ability of less tech-savvy customers to understand and adapt to these changes. So far, there have been no issues with any customer’s ability to follow the commands and successfully sign all paperwork. This is obviously the ultimate goal of any e-sign software.” – Manager in Customer Service, Consumer Goods, 1-10 employees
“I work with many [Source] clients that are over 65 and not computer suave. I have found that [Source] is easy for them to follow and sign documents with no assistance. The signing directions are easy to follow. I can set up defaults in the signature so that we get the signature in the format that carriers prefer.” – Account Manager in Customer Service, Insurance, 1-10 employees
“The only downside was not being able to add users within the tool but having to email customer support to do so (if it required additional billing). However, they usually responded within 24 hours which is great so that was not a huge downside.” – Administrator in Finance and Accounting, Computer Software, 51-200 employees
Form and Template Creation
Users consistently praise eSign Genie for its intuitive and efficient form and template creation capabilities. They appreciate the ease of setting up and modifying templates for various documents, making the process streamlined and user-friendly. While some users mention minor areas for improvement, such as the number of clicks required for certain actions, overall feedback indicates that eSign Genie’s form and template creation functionality is a valuable asset for businesses and individuals seeking a convenient and reliable solution for document management. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
“Setting up and managing templates; Sending execution reminders and letting me know when the other party has signed; Storing contracts in a way that clearly shows outstanding vs completed.” – Program Manager in Product Management, Entertainment, 11-50 employees
“The learning curve is faster compared to the last software we used. It is easier to set up the templates and email messages so that the text boxes line up seamlessly. It is quicker to send agreements and to follow up if they are not returned in the allotted timeframe. Making changes to the documents is fast and easy.” – Partner in Quality Assurance, Leisure, Travel & Tourism, 1-10 employees
“At first it was a little confusing how to download my forms.” – Professional in Other, Mental Health Care, 1-10 employees
Secure Document Sending and Signing
Users consistently highlight eSign Genie’s secure document sending and signing features as reliable and user-friendly. The platform’s ability to facilitate secure transmission of documents and obtain signatures efficiently has garnered positive feedback from users across various industries. Additionally, the secure portal for document storage and the ease of access to signed documents have been commended for enhancing overall document security and management. Users appreciate the simplicity and effectiveness of eSign Genie in ensuring the confidentiality and integrity of their important documents during the sending and signing process. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
“Well suited for secure signatures. Has easy functionality for someone who is not too tech savvy. I am not sure where this would not be useful. Everyone can use a secure document, whether it is medical, legal or personal.” – Professional in Other, Medical Practice, 1-10 employees
“eSign Genie may not be the prettiest user interface (it looks like something from 2005, to be honest), but it works efficiently, is reasonably priced, and has decent support. It is reasonably intuitive to set up and modify templates, and tracking and sending reminders for execution work well.” – Program Manager in Product Management, Entertainment, 11-50 employees
“eSign Genie provided us with the ability to provide necessary documentation to our clients which required signatures in a fast, secure, and affordable manner. We use eSign Genie for all of our clients now. eSign Genie makes document management fast and easy.” – Executive in Other, Health, Wellness and Fitness, 1-10 employees
Efficiency, Automation, and Compliance
Workflow Efficiency and Automation
Users consistently highlight eSign Genie’s workflow efficiency and automation as key strengths of the platform. They appreciate how it simplifies and speeds up the document signing process, saving time and enhancing overall productivity. The ability to automate tasks and streamline workflows is a feature that users find particularly valuable, contributing to a more efficient and effective document management experience. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
“eSign Genie has completely streamlined our tedious document process and helps us to easily manage our documents from signature to delivery and even with ongoing storage. This enhancement saves us time, money, and headaches and has been a true lifesaver for our organization and for our customers. I highly recommend it!” – Director in Corporate, Information Technology & Services, 1-10 employees
“We use eSign Genie to move contracts through the signing process. It addresses the issue of our customers having to print out, sign, scan, and resend contracts to us. We found we lost some customers during that signing process as our contracts are rather long and include a lot of fine print. Using eSign Genie has solved that problem.” – Program Manager in Sales, Computer Software, 11-50 employees
“We use it to automate my signature process when signing on a new customer. We use it across the whole organization and it helps us speed up the onboarding process.” – Consultant in Other, E-Learning, 1-10 employees
Legal Compliance and Security
Users consistently highlight eSign Genie’s exceptional performance in ensuring legal compliance and providing secure document storage. The platform’s ability to facilitate legally defensible signatures and maintain HIPAA compliance has garnered widespread praise. Additionally, users appreciate the ease of use in sending and receiving documents securely, enhancing overall compliance efforts within their organizations. The secure portal for document storage and the platform’s secure method of electronic delivery have been particularly lauded for their contribution to maintaining legal compliance standards. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
“Esign Genie is a great way to get all the necessary compliance paperwork signed by individuals, guardians, and employees.” – Director in Quality Assurance, Hospital & Health Care, 11-50 employees
“eSign Genie has been fundamental in aiding our organization to stay in compliance with various government agencies, especially now during the Covid-19 issue affecting all of us.” – Manager in Human Resources, Education Management, 51-200 employees
“eSign Genie allows users to circulate document around the country, and the world if need be, for legally defensible signatures.” – Professional in Engineering, Environmental Services, 1001-5000 employees
Email and Reminder Systems
Users have expressed overall satisfaction with eSign Genie’s email and reminder systems, highlighting the efficiency and ease of use they provide. The ability to send reminders for document execution and track the signing process has been particularly praised. Some users have suggested minor improvements, such as more customizable email notifications based on recipients. Despite some minor drawbacks, the general consensus is that eSign Genie’s email and reminder systems contribute positively to the overall user experience. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
“It would be nice to have more customizeable email notifications based on recipient.” – Director in Corporate, Information Technology & Services, 1-10 employees
“The sending and tracking saves me hours, and the reminders get me several more executions than I would otherwise.” – Program Manager in Product Management, Entertainment, 11-50 employees
“I appreciate how easy the program is to use. I simply upload my form, assign the fields that need approvals or signatures. I then add the name and email and away it goes.” – Account Manager in Sales, Marketing & Advertising, 501-1000 employees
User Experience and Integration
User-Friendly Interface and Experience
Users consistently highlight eSign Genie’s user-friendly interface as a standout feature, emphasizing its simplicity and intuitive design. The platform’s ease of use and professional appearance are frequently commended, contributing to a positive overall user experience. While some users note minor areas for improvement, such as the need for streamlining certain functions, the general consensus leans towards eSign Genie being a reliable and user-friendly solution for electronic signatures. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
“eSign Genie may not be the prettiest user interface (it looks like something from 2005, to be honest), but it works efficiently, is reasonably priced, and has decent support.” – Program Manager in Product Management, Entertainment, 11-50 employees
“eSign Genie makes it simple and efficient to coordinate the signing of all our important documents.” – Director in Other, Non-profit Organization Management, 1-10 employees
“I really like how easy it is and affordable it is compared to DocuSign. It’s still just as intuitive and easy to use.” – Consultant in Marketing, Marketing & Advertising, 1-10 employees
Branding and Customization Options
Users consistently highlight eSign Genie’s branding and customization options as a standout feature, praising its flexibility and ease of use. The ability to customize documents to align with company branding standards has been particularly well-received, allowing for a professional touch in all interactions. Additionally, users appreciate the range of customization tools available, such as custom templates and audit trails, which contribute to a streamlined and cohesive document management process. While some users suggest improvements for a more competitive edge in the market, overall, eSign Genie’s branding and customization options are regarded positively by reviewers. (Source Reviews: 1, 2, 3, 4, 5, 6)
“The branding of documents is great.” – Account Manager in Customer Service, Insurance, 1-10 employees
“Import existing contracts so branding remains consistent; Easy to use for us and our clients.” – Professional in Professional Services, Photography, 1-10 employees
“eSign Genie offers PDF and Word upload, custom templates, customized branding, audit trail, and easy admin controls. It is flexible and fits our needs.” – Professional in Information Technology, Computer Software, 11-50 employees
Integration with Other Platforms
Opinions on eSign Genie’s integration capabilities vary among users. While some reviewers praise its smooth integration with reservation platforms and other software, others express concerns about its Adobe PDF integration. Users appreciate the ease of setting up integrations and the ability to incorporate the platform into automated workflows. The general consensus is that eSign Genie offers a range of integration options, making it versatile for different user needs. (Source Reviews: 1, 2, 3, 4, 5, 6)
“Integrates well with other softwares; Easy for customers to use on desktop; Easy to set up on our end as users; Easy to build into an automated workflow given the integration capabilities; Inexpensive given what it’s capable of” – Manager in Other, E-Learning, 1-10 employees
“The online form.” – Consultant in Other, E-Learning, 1-10 employees
“Integration with reservation platform; Tracks the process; Ease of use” – Manager in Corporate, Hospitality, 11-50 employees
Support, Transformation, and Environmental Impact
Digital Transformation in Sales and Service
Users consistently highlight eSign Genie’s digital transformation in sales and service as a key strength, particularly emphasizing its impact on streamlining processes and enhancing customer interactions. The platform’s ability to facilitate remote document execution has been instrumental in maintaining business continuity, especially during challenging times like the COVID-19 pandemic. Customers appreciate the platform’s user-friendly interface and the support provided by the knowledgeable staff, underscoring the positive influence of digital transformation on sales and service operations. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
“eSign Genie helps lower our level of attrition by not making people stop by just for a signature; The software has helped to increase our sales for interested parties who aren’t ready to make a decision the day we first meet them.” – Professional in Other, Health, Wellness and Fitness, 1-10 employees
“eSign Genie is very easy to set up and use. eSign Genie has a very knowledgeable staff who are friendly and ready to help. The software allows you to set rules to delete incomplete forms automatically and much more.” – Professional in Information Technology, Automotive, 11-50 employees
“If it wasn’t for eSign Genie, we wouldn’t be able to get these contracts signed, and we would have missed sales. For a few months, our main showroom was closed, but we were still doing business and making money.” – Administrative Assistant in Sales, Construction, 51-200 employees
Customer Support and Service
Users across multiple reviews consistently laud eSign Genie’s customer support as quick, friendly, and efficient. They appreciate the value for money and the user-friendly interface that enhances their overall experience with the software. The positive feedback regarding customer support underscores its importance in ensuring a smooth and satisfactory user experience. (Source Reviews: 1, 2, 3, 4, 5, 6)
“The customer support has been quick to respond as well.” – Administrator in Finance and Accounting, Computer Software, 51-200 employees
“Not having to spend so much time with clients explaining how to complete the forms is saving us huge in customer support cost.” – Professional in Finance and Accounting, Financial Services, 11-50 employees
Environmental Impact and Paperless Processes
Users consistently highlight eSign Genie’s positive impact on the environment through its paperless processes. They appreciate the ease of transitioning to electronic record-keeping, reducing the reliance on paper-based documentation. The ability to store all signed files securely within the platform not only streamlines audits but also contributes to a more sustainable and eco-friendly workflow. Additionally, the accessibility and affordability of eSign Genie make it a valuable tool for organizations striving to minimize their environmental footprint. (Source Reviews: 1, 2, 3)
“It allowed the company to implement paperless record keeping, making it very easy in audits and traceability. All the signed files are located in eSign Genie and are also emailed to each signer as a record. It makes it very simple to retrieve the files when needed.” – Professional in Information Technology, Computer Software, 11-50 employees
“If you work internationally and have a lot of contracts that need be signed, especially in a pandemic world, this service is extremely valuable.” – C-Level Executive in Corporate, Renewables & Environment, 11-50 employees
“We always try to convince our corporate partners to sign up as well to facilitate the flow of information and paperwork in our drive to go 100% paperless.” – C-Level Executive in Corporate, Renewables & Environment, 11-50 employees
