Nominations for the 2024 GTM Awards, sponsored by TrustRadius and Pavilion, are open! Now through July 19, nominate top go-to-market leaders, teams, and companies in the B2B tech sector.  Learn more.

A6B1A615-AF32-4C5A-96A6-4F8687892751

Freelancer.com Product Guide

TrustRadius Insights
July 2, 2024
HR, Product Guides

Freelancer.com Product Guide

Interested in discovering how Freelancer.com really performs? This product guide was compiled from real user reviews and lays out how the product performs for them. Get an accurate picture of Freelancer.com from those who know it best.

Highlight the Right Reviews

Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.






Financial Management and Transactions

Payment and Funds Management

Users are critical of Freelancer.com’s handling of money, accounts, and fund transfers. Reviewers express frustration over issues such as locked funds, unexplained deductions, and delays in processing payments. Some users report difficulties in accessing their earnings and encountering unexpected charges for various services. The general sentiment leans towards dissatisfaction with the platform’s payment and funds management practices, highlighting a need for improvement in transparency and efficiency in financial transactions. (Source Reviews: 1, 2, 3, 4, 5, 6)

“Worst ever experience. They took my $300 and closed my account for no reason. I tried to contact support and received auto generated replies.”Engineer in Customer Service, Information Technology & Services, 1-10 employees

“I found freelancer.com not to be trusted $$$$, twice have rob me of money, recently I deposit money for a project, they had not posted $325.27 to my account and I presented bank statements, dates, and evidence of me depositing this money in my account and it didn’t show up.”Executive in Customer Service, Publishing, 1-10 employees

“I believe Freelancer is a Scam……I have been working on the project and i completed my work but they had locked my fund without any reason.”Director in Corporate, Media Production, 11-50 employees

Project and Account Management

Project Management and Tracking

While some users appreciate the project management and tracking features on Freelancer.com for their ease of use and ability to communicate with freelancers effectively, others have raised concerns about fund locking, account verification issues, and perceived unfair practices. The platform’s project tracking functionality receives mixed reviews, with some users finding it beneficial for monitoring project progress and modifying tasks easily, while others criticize it for lack of transparency and reliability. The diverse range of opinions highlights the importance of thorough research and caution when utilizing Freelancer.com for project management and tracking purposes. (Source Reviews: 1, 2, 3, 4, 5, 6)

“Gamification is very motivating.”Team Lead in Engineering, Information Services, 1-10 employees

“Easy to use platform; Easy to communication with freelancers; Good project tracking; Easy to modify projects.”Manager in Professional Services, Real Estate, 11-50 employees

Account Verification and Security

Users have expressed dissatisfaction with the account verification and security measures on Freelancer.com, citing instances where funds were withheld due to unverified accounts. Some reviewers have reported delays in account verification processes, leading to frustration and concerns about the platform’s security protocols. While some users have highlighted the importance of account verification for secure transactions, others have raised doubts about the effectiveness and reliability of Freelancer.com’s verification system. (Source Reviews: 1, 2, 3)

“I believe Freelancer is a Scam……I have been working on the project and i completed my work but they had locked my fund without any reason. Their had taken my money and now they are telling me that my client had not verified the account so i wont get my money.”Director in Corporate, Media Production, 11-50 employees

“I did not find the service to be reputable and trustworthy from my experience. A lot of the freelancers on the site are scam artist and have no skills in my opinion. The reviews are not reliable.”Manager in Professional Services, Real Estate, 11-50 employees

“I found freelancer.com not to be trusted $$$$, twice have rob me of money, recently I deposit money for a project, they had not posted $325.27 to my account and I presented bank statements, dates, and evidence of me depositing this money in my account and it didn’t show up.”Executive in Customer Service, Publishing, 1-10 employees

About the Author

TrustRadius Insights
TrustRadius Product Guides are created by synthesizing user reviews to identify commonly discussed topics. These guides highlight common use cases, frequently used features, and more. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions. If you feel something is missing or incorrect, please let us know.

Sign up to receive more buyer resources and tips.