Nextiva Product Guide

TrustRadius Insights
July 2, 2024
Enterprise, Product Guides

Nextiva Product Guide

Interested in discovering how Nextiva really performs? This product guide was compiled from real user reviews and lays out how the product performs for them. Get an accurate picture of Nextiva from those who know it best.

Highlight the Right Reviews

Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.

Customer Interaction

Customer Support and Service

User feedback consistently highlights Nextiva’s customer support and service as a standout feature of the platform. Customers appreciate the prompt and knowledgeable assistance provided by Nextiva’s support team, which has been instrumental in resolving issues efficiently. The positive experiences shared by users underscore Nextiva’s commitment to delivering top-notch customer service and support to enhance the overall user experience. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“My business is using two phone numbers for my separate DBAs and I will say, I LOVE their customer service support. They’ve been so helpful in setting up my VOIP deskphones that I purchased, and setting up my call flows.”General Manager in Other, Insurance, 1-10 employees

“Working with Nextiva Business Phone Service is always an easy and hassle-free experience. The Customer Support Reps are always knowledgeable about their products and have been able to consistently help me configure intricate & complex customer requests over the years.”Technician in Information Technology, Information Technology & Services, 501-1000 employees

“We have had to go into the system on different occasions and change the call settings. When calling in to customer service with questions they are always polite and eager to help.”Administrative Assistant in Other, Health, Wellness and Fitness, 11-50 employees

Call Management Features

Users consistently praise Nextiva’s call management capabilities, highlighting features such as call recording, call routing, and the ability to transfer calls efficiently. The platform’s ability to handle incoming and outgoing calls with clarity and reliability has garnered positive feedback from users across various industries. Additionally, users appreciate the ease of use and accessibility of call management functions, making it a valuable tool for enhancing communication and productivity within their organizations. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“PROS: Removing Spam Flags from calls; Recording incoming and outgoing call details even while the app is not opened; I am able to receive all incoming calls no matter what I am doing on my laptop.”Account Manager in Information Technology, Staffing & Recruiting, 51-200 employees

“Phone calls are Clear; Changing phone rules are sometimes difficult; Customer Service is very helpful.”Administrative Assistant in Other, Law Practice, 11-50 employees

“Nextiva Business Phone Service is a wonderful phone service. Our calls are clear and never get dropped. Their customer service is top notch and the portability capabilities are wonderful.”Account Manager in Customer Service, Insurance, 11-50 employees

Voicemail and Fax Services

User sentiments regarding Nextiva’s voicemail and fax services functionalities vary. While some users appreciate the convenience of voicemail-to-email and the ease of setting up voicemail messages, others have highlighted areas for improvement, such as the need for enhancements in the fax module and the handling of outgoing faxes in different time zones. The ability to listen to voicemails via email when working remotely has been praised, indicating a positive aspect of Nextiva’s voicemail services. Additionally, the integration of voicemail transcriptions has been noted as a helpful feature for screening and prioritizing callers. Despite some areas for enhancement, Nextiva’s voicemail and fax services seem to offer a range of useful features for businesses seeking efficient communication solutions. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“We appreciate the ability to listen to our voicemail via email when working remotely.”Administrative Assistant in Legal, Legal Services, 11-50 employees

“The ability to go online and forward calls to cell phones when needed.”Supervisor in Sales, Financial Services, 1-10 employees

“CONS: Fax module could use improvement; Outgoing faxes should reflect time zone where the fax originated, rather than using MST.”Professional in Legal, Alternative Dispute Resolution, 1-10 employees

Communication Solutions

VoIP Services

User feedback on Nextiva’s VoIP services is generally positive, with many highlighting the functionality and reliability of the service. Reviewers appreciate the ease of use and the quality of the phone calls provided by Nextiva’s VoIP system. While some users experienced minor issues during software updates, they acknowledge that Nextiva promptly addressed and resolved these concerns. The consensus among users is that Nextiva’s VoIP services offer a cost-effective and dependable solution for businesses, particularly for those requiring reliable internet connections for optimal performance. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Having Multiple accounts for different extensions is very important to my business and voice recording for quality control is of great use to my company.”C-Level Executive in Corporate, Real Estate, 1-10 employees

Business Communication Tools

Users consistently highlight Nextiva’s business communication tools as a key asset, citing its ability to streamline communication processes and enhance connectivity among remote and in-office staff. The tools are commended for their reliability and feature-rich offerings, allowing for efficient collaboration and improved productivity within the organization. Users appreciate the platform’s user-friendly interface and the convenience it brings to their daily communication activities. Additionally, the unified communication platform provided by Nextiva is praised for its scalability and adaptability to meet the evolving needs of businesses, making it a valuable asset for both small and large enterprises alike. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“We use Nextiva Business Phone Service to integrate and connect our remote and in-office staff members together. Phone call quality was an issue for us, switching over to Nextiva has noticeably improved sound quality and has offered us a number of new features we did not have before.”Manager in Information Technology, Law Practice, 11-50 employees

“Nextiva Business Phone Service offers small businesses an affordable, feature-rich, and reliable communication solution that helps us operate more efficiently, project a professional image, and adapt to changing business needs.”C-Level Executive in Corporate, Food & Beverages, 11-50 employees

“The fax services is also vital to our organization as we work with the IRS who is still using fax as the primary source for communications.”Partner in Legal, Legal Services, 1-10 employees

Professional and Sales Communication

Users consistently praise Nextiva’s professional and sales communication capabilities, highlighting the platform’s ability to enhance their interactions with clients and streamline sales processes. The general sentiment is that Nextiva’s communication tools contribute positively to projecting a professional image and facilitating effective sales consultations. Users appreciate the low-pressure sales approach facilitated by Nextiva, which allows for smooth and efficient communication with clients. The platform’s mobile connectivity and professional phone directory are particularly valued for their role in supporting effective sales communication strategies. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Professional features; Auto attendance, sms, and voicemail, caller ID, voice to text, etc..but all of these features and more are helping us to grow our companies. We’ve tried other services and let’s just say we’re much happier now. We definitely would recommend Nextiva to anyone who’s looking for professionalism.”General Manager in Professional Services, Apparel & Fashion, 1-10 employees

“Nextiva is the perfect option for anyone needing a phone service for their business. We are able to communicate with clients from various locations using the same phone number to keep down confusion with clients. We also use the fax systems to communicate with the IRS daily. Overall the services are very customizable to your business size and needs.”Partner in Legal, Legal Services, 1-10 employees

“Speed time to resolve issues is not consistent. Calling an 800 line is frustrating when you have employees not able to communicate with clients. If you have the time to learn and navigate Nextiva it is great, but if you don’t have a position designated to it, it can be overwhelming if you are in a fast-paced environment.”Director in Marketing, Hospital & Health Care, 1001-5000 employees

Software and Applications

Mobile and Desktop Applications

User feedback on Nextiva’s mobile and desktop applications varies widely. While some users appreciate the convenience and flexibility offered by the apps, others express frustration with certain functionalities. The desktop app seems to receive more positive feedback for its design and layout, while the mobile app faces criticism for being difficult to use and lacking in certain features. It appears that there are ongoing efforts to improve the mobile app, but users still encounter issues with missed calls, text message notifications, and overall responsiveness. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Their customer service is excellent.; Their troubleshooting is excellent.; I love how they are always working to improve things as well.; Updates to the computer app happen often it seems.”Manager in Sales, Furniture, 11-50 employees

“CONS: The mobile app is difficult to use”Professional in Legal, Law Practice, 1-10 employees

“Ease of changing voicemail messages.; Ease of using mobile app; Ease of making changes such as which phone rings and where”Manager in Sales, Insurance, 1-10 employees

Remote Work Solutions

User sentiment regarding Nextiva’s remote work solutions is consistently positive. Reviewers praise the platform for its ability to seamlessly integrate remote and in-office staff, enhancing communication and collaboration. The flexibility offered by Nextiva’s remote work solutions is highlighted as a key factor in improving productivity and efficiency for businesses with distributed workforces. Additionally, users appreciate the reliability and ease of use of Nextiva’s remote work features, making it a preferred choice for organizations looking to streamline their remote work operations. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“We currently use the VOIP services to run our in office phones as well as for our offsite office staff. We also use the Nextiva App for texting and more with our virtual assistants. We love the flexibility of this product and the pricing is reasonable as well. We are able to adjust the phones as needed for our changing work flow.”Manager in Corporate, Mental Health Care, 11-50 employees

“Nextiva helped grow my law firm during the pandemic. We had Nextiva in place already. When other firms were scrambling to deal with remote employees and VoIP services, we were ready to go. With our Nextiva system, we became a flexible place to work and we were able to represent our clients seamlessly. In addition, we have been able to add lines, numbers and change users without any hassle. For all that service and flexibility, the cost has always been more than reasonable. Happy to recommend this company and service!”Professional in Legal, Law Practice, 11-50 employees

“This works well in our small office, so I can’t say if would work across a large enterprise, but we can easily transfer calls when working remotely, and the Nextiva Business Phone Service app on our cell phones makes it easier to answer or make calls from anywhere.”Administrator in Legal, Law Practice, 1-10 employees

Texting and Messaging

Users generally praise Nextiva’s texting and messaging features for their reliability and effectiveness. The ability to send and receive text messages seamlessly has been highlighted as a strong point by many reviewers. Some users appreciate the convenience of being able to communicate with clients and colleagues through text messages, especially during emergencies. However, a few users have mentioned minor issues such as accuracy of transcription in voice messages and occasional delays in receiving messages. Despite these minor drawbacks, overall sentiment towards Nextiva’s texting and messaging capabilities remains positive. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“PROS: Texting; Mobile App; Features”Team Lead in Sales, Insurance, 1-10 employees

“We use the app pretty much every day to connect to our office and report what work we do each site. We also are able to receive text messages from customers sent to our business number rather than need to give them our personal cell phone numbers. That way we can keep some privacy.”Employee in Customer Service, Telecommunications, 1-10 employees

“CONS: Accuracy of transcription (voice messages); Sometimes unknown errors; Sometimes but very few (Late receiving messages)”Administrative Assistant in Professional Services, Non-profit Organization Management, 1-10 employees

Call Handling Features

Call Recording and Forwarding

User feedback consistently highlights Nextiva’s call recording and forwarding capabilities as standout features. The ability to easily record calls and forward them to designated recipients has been widely appreciated by users. While some minor issues have been reported, such as the need for faster call forwarding and improved functionality for after-hours call forwarding, overall, Nextiva’s call recording and forwarding functionalities have been instrumental in enhancing communication efficiency for businesses. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“We use Nextive Business Phone Service for our business phone lines. It is extremely useful having call recording options so we can go back and listen to important information that we may have not heard or misheard the first time around without having to repeatedly call the clients back and get the same information again.”Manager in Sales, Insurance, 1-10 employees

“Would love to see forwarding calls to cell phone with caller id from the office without using the app. You can forward calls without using the app but will not tell you if it’s a forwarded call or not.”Executive in Engineering, Civil Engineering, 1-10 employees

“Call recording as an included feature has saved us from needing a third party option.”Executive in Corporate, Legal Services, 51-200 employees

Auto Attendant and Call Routing

Users consistently praise Nextiva’s auto attendant and call routing features for their efficiency and reliability. The auto attendant is highlighted for its ease of setup and customization, allowing businesses to create tailored call flows for various scenarios. Additionally, the call routing functionality is commended for its effectiveness in directing calls to the right employees, regardless of their location. Users appreciate how these features streamline call management processes and contribute to a smoother communication experience within their organizations. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Switched from POTS to Nextiva Business Phone Service over 5 years ago. Has performed flawlessly, and voice mail (auto attendant) is fabulous.”Professional in Legal, Alternative Dispute Resolution, 1-10 employees

“Being short-staffed from time to time Nextiva Business Phone Service is key to maintaining our customer service level with allowing us to operate from outside the office. We regularly use call routing and the mobile app to avoid clients having to leave voicemails and instead have their calls answered by their agent with minimal transferring/messages being left.”Employee in Sales, Insurance, 1-10 employees

“less time dealing w/support because they know what they are doing and some are truly exceptional; having an auto attendant reduces call times and transfers; we switched when we were a much smaller office, we are now roughly three times larger and we are paying less than double what we paid for landline.”Director in Information Technology, Real Estate, 11-50 employees

Phone Number and Extension Management

Reviewers have varied opinions on Nextiva’s phone number and extension management capabilities. Some users appreciate the ease of transferring calls between locations and team members using extensions. However, there are concerns about the complexity of certain features such as voicemail transcription, missed call alerts, and identifying user information within the desktop application. While some users find the system beneficial for managing calls efficiently, others express frustration with aspects like voicemail setup and call blocking. The ability to dial by extension and have a unified phone number with extensions has been highlighted as a positive aspect by users, contributing to improved company image and streamlined communication. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“I would like incoming voicemails to be transcribed rather than downloaded and listened; Too many steps to clear ‘missed calls’ alert; Voicemail light should not illuminate when the caller hung up without saying anything; The desktop application makes it difficult to quickly identify the user name, extension number, and direct line number.”Professional in Corporate, Automotive, 11-50 employees

“The only main thing we would like to see is for the core business number to accept SMS and send to multiple numbers as opposed to just ‘the receptionist’; Reporting features on finding specific incoming numbers doesn’t exist so would be a good feature as well.; Call blocking. We had an issue with a harassing number calling and we had to go through support, so having the ability to see and block numbers in the portal would be a good feature.”Director in Information Technology, Investment Management, 11-50 employees

“Having a unified phone number with extensions has dramatically improved our company image.; I no longer receive sales calls on my cell phone. That is invaluable to me.”C-Level Executive in Corporate, Health, Wellness and Fitness, 1-10 employees

User Experience

User Experience and Accessibility

Users consistently praise Nextiva for its user-friendly features and accessibility options. The general sentiment among reviewers is that Nextiva excels in providing a smooth and intuitive user experience, making it easy for users to navigate the platform and access its various functionalities. Additionally, users appreciate the accessibility features offered by Nextiva, which enhance the overall usability of the service. The positive feedback regarding user experience and accessibility highlights Nextiva’s commitment to providing a user-centric communication solution that meets the needs of its diverse user base. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“The accessibility of being able to see the call directory and easily get in touch with missed customer phone calls.”Manager in Customer Service, Automotive, 201-500 employees

“Makes it easy to do business; Competitive rates; User-friendly interface.”C-Level Executive in Corporate, Management Consulting, 1-10 employees

“Great accessibility and user management; Ability to use Desk phone or App; Elite customer service.”Employee in Information Technology, Information Technology & Services, 51-200 employees

“Checks call clarity; Personalized voicemail; User-friendly website.”Employee in Sales, Medical Device, 51-200 employees

Customization and Personalization

User feedback on Nextiva’s customization and personalization capabilities is generally positive, with many reviewers highlighting the platform’s flexibility in tailoring call routing and configurations to meet specific business needs. The ability to customize auto attendants, call groups, and call flows for different departments and locations has been well-received. Some users have mentioned a slight learning curve for certain customization features, but overall, the consensus leans towards Nextiva offering robust customization options that contribute to a more personalized and efficient communication experience. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9)

“The level of customization has met our needs for creative call routes, and for solutions to redirect calls.”Account Manager in Information Technology, Retail, 51-200 employees

“Although website and app is available, they have some lag and bug issues; Text customization; Easier call-waiting and transferring.”Administrative Assistant in Corporate, Construction, 1-10 employees

“Customization of auto attendants, and call groups for each location and department.”Project Manager in Information Technology, Real Estate, 201-500 employees

Office and Desk Phone Solutions

Users consistently praise Nextiva’s office and desk phone solutions for their flexibility and reliability. The general sentiment among reviewers is that Nextiva’s solutions offer a seamless experience for users, allowing them to easily manage calls whether they are in the office, working remotely, or on the go. The ability to use desk phones, desktop apps, and mobile apps provides users with the convenience and accessibility they need to stay connected with clients and colleagues. While some users have noted minor issues with features like call transfers and message organization, overall, Nextiva’s office and desk phone solutions are seen as a valuable asset for businesses of varying sizes and structures. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“I think that almost any small to medium sized business can benefit from using Nextiva especially those that have services or office/professional businesses.”Partner in Finance and Accounting, Insurance, 1-10 employees

“Nextiva Business Phone Service allows us to hide our direct personal cell phones numbers so that the customer’s go through the proper channels: calling our main office line instead to be routed appropriately.”Manager in Other, Construction, 11-50 employees

“The only cons I can think of is sometimes poor call quality, and the app does not have a delete text option.”Administrative Assistant in Customer Service, Construction, 1-10 employees

Technical Aspects

Integration and Technical Support

Reviewers consistently praise Nextiva for its technical support and integration capabilities. Users highlight the ease of setting up systems, porting phone numbers, and the intuitive nature of the app. The technical support team is commended for being knowledgeable, helpful, and providing quick responses to queries. Some users mention the need for improvements in headset integration and API for CMS. Despite a few minor concerns, the general sentiment is positive towards Nextiva’s integration and technical support features. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“The contact integration and call flow setup/adjust is easy to use.”Executive in Other, Construction, 1-10 employees

“We are satisfied with the NEXTIVA technical support center and its ability to provide prompt and quality solutions to our needs.”Consultant in Professional Services, Education Management, 1-10 employees

“More integration with various headset types would be good; Support for headset integration could use improvement.”Paraprofessional in Legal, Legal Services, 1-10 employees

Security and Privacy Features

Users consistently highlight Nextiva’s robust security and privacy features, emphasizing the platform’s dedication to safeguarding sensitive information. While some users suggest the need for additional security controls, the general sentiment leans towards Nextiva’s proactive approach to ensuring data protection and privacy. The integration of encryption measures and secure communication channels is widely appreciated by reviewers, contributing to a sense of trust and reliability in Nextiva’s security features. (Source Reviews: 1, 2, 3, 4, 5, 6, 7)

“While Nextiva takes security seriously, businesses that handle extremely sensitive information might prefer more specialized communication tools with advanced encryption and security features.”Account Manager in Information Technology, Transportation/Trucking/Railroad, 51-200 employees

“Nextiva one software could use some stability improvement. Managers need more control over security features. A graphical callflow (flowchart style) config page would be nice.”Professional in Information Technology, Computer & Network Security, 11-50 employees

“Nextiva Business Phone Service has allowed us to solve many issues that our previous ‘big box store’ VoIP provider could not do. Not only do they have a fully customizable Call Flow and Routing platform, they have combined the ability to text and fax all within a one stop shop solution.”Paraprofessional in Finance and Accounting, Financial Services, 1-10 employees

Quality and Reliability

Users unanimously praise Nextiva’s quality and reliability features. Reviewers consistently highlight the exceptional call quality and the reliability of the service, emphasizing its importance for businesses of all sizes. The cost-effective nature of Nextiva’s phone service coupled with its unwavering reliability has garnered positive feedback from users across various industries. The consistent performance and reliability of Nextiva’s phone system have instilled confidence in users, allowing them to focus on their core business activities without worrying about communication disruptions. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“As a sales company having a reliable phone system is key, Nextiva Business Phone Service has been reliable.”General Manager in Corporate, Architecture & Planning, 1-10 employees

“We use Nextiva on a daily basis to schedule our clients and book new potential clients. Having a reliable phone system is extremely important when it comes to growing a new business.”Manager in Customer Service, Consumer Services, 11-50 employees

“Our facility burned several years ago and we needed a fast and reliable solution for our telephone needs. We were able to set up phones in everyone’s remote location within a couple of days by using Nextiva VoIP phones.”General Manager in Other, Marketing & Advertising, 1-10 employees

Operational Efficiency

Pricing and Cost Savings

Users consistently praise Nextiva for its cost-effective pricing and significant savings capabilities. Reviewers highlight the reasonable pricing structure that Nextiva offers, emphasizing the substantial monthly savings that businesses can achieve by switching to their services. Many users mention the ease of adding lines, numbers, and users without incurring additional costs, making Nextiva a cost-efficient solution for scaling businesses. The absence of hardware requirements and the ability to manage the system without dedicated IT personnel are also noted as significant cost-saving advantages. Additionally, users appreciate the transparent pricing model that Nextiva provides, allowing for clear visibility into cost savings. The overall sentiment regarding Nextiva’s pricing and cost savings features is highly positive, with users consistently commending the company for its affordability and value proposition. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Combining three separate communication providers into one platform; Monthly cost savings of over $400”Director in Corporate, Hospital & Health Care, 11-50 employees

“Hardware not being required was a big savings for our remote team; $39 per user so your costs only goes up when/if your business grows; Not needing an IT person to handle the phone system was a big savings.”Administrator in Product Management, Consumer Goods, 1-10 employees

“Immediate cost savings of over $16000 per year on our phone system; Self service saving me from paying $600 per hour for technical support from old system”Executive in Corporate, Transportation/Trucking/Railroad, 1-10 employees

Implementation and Setup

Users consistently highlight Nextiva’s smooth and efficient implementation and setup process. They appreciate the ease of onboarding, the helpfulness of the support team, and the thoroughness of the setup assistance provided. While some users mention minor issues or areas for improvement, overall, Nextiva’s implementation and setup capabilities receive positive feedback for being user-friendly and comprehensive. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Great experience with the Onboarding Process. The team of individuals that were assigned to our new service were very knowledgeable – and the customer service center provides solutions for new customers with the learning curve of a new system.”Manager in Human Resources, Financial Services, 1-10 employees

“The onboarding was a bit minimal and do it yourself but there are videos about any subject and really laid out in the order we needed them. It was actually very intuitive.”Partner in Corporate, Hospitality, 51-200 employees

“CONS: Setup Process”Executive in Legal, Legal Services, 1-10 employees

Reporting and Analytics

User feedback consistently highlights Nextiva’s robust reporting and analytics features as key strengths of the platform. Reviewers appreciate the depth of insights provided by Nextiva’s reporting tools, enabling them to make data-driven decisions and optimize their business operations effectively. While some users find the analytics slightly complex to navigate, the overall consensus leans towards Nextiva excelling in delivering comprehensive reporting solutions that enhance organizational performance and efficiency. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Certain analytics reports can only be generated by calling customer service.”Director in Marketing, Telecommunications, 11-50 employees

“The reporting features are also very helpful, however a bit complicated to use.”C-Level Executive in Other, Insurance, 11-50 employees

“Nextiva has been great, I recently took over this position and they have made the transition so smooth, and they have really been there to help me navigate changes and learn how to use the system. We use their call recording system, and we use their analytics daily.”Manager in Marketing, Retail, 51-200 employees

About the Author

TrustRadius Insights
TrustRadius Product Guides are created by synthesizing user reviews to identify commonly discussed topics. These guides highlight common use cases, frequently used features, and more. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions. If you feel something is missing or incorrect, please let us know.

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