Ooma Office Product Guide

TrustRadius Insights
July 2, 2024
Enterprise, Product Guides

Ooma Office Product Guide

Ever wondered how Ooma Office’s users think it performs? Our detailed guide, synthesized from honest user experiences, can help you figure out what works well and what doesn’t. Discover the strengths and weaknesses of Ooma Office before making a purchase decision.

Highlight the Right Reviews

Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.






Communication Solutions

VoIP Services

User feedback on Ooma Office’s VOIP services is generally positive, with many users highlighting the platform’s reliability and affordability. The ability to answer calls on the go using the Ooma app and the inclusion of efax services have been particularly praised. However, some users have raised concerns about the limitations on the number of users for the Ooma Office service and the lack of support for provisioning VOIP phones. Despite these drawbacks, Ooma Office’s VOIP services are seen as a valuable and cost-effective solution for small businesses in need of basic phone service functionalities. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10)

“The Ooma App allowing you to answer incoming and place outgoing calls using a mobile device (such as a cell phone) is very useful if you spend a good deal of time away from your office as I do.”Technician in Corporate, Information Technology & Services, 1-10 employees

“The Sales team needs to be a little more organized and set up to answer questions for users who aren’t familiar with how VOIP or IP systems work. It would have been nice to know all of the features and how things work from the get-go.”Manager in Corporate, Construction, 11-50 employees

Call Management

Users consistently praise Ooma Office’s call management features for their efficiency and effectiveness. The virtual receptionist and call routing capabilities are highlighted as key strengths, allowing for streamlined handling of business calls. Customers appreciate the ease of setting up call schedules and the ability to customize call menus, which enhances the overall call management experience. Additionally, the reduction in spam calls and the option to block unwanted numbers contribute to a more organized and productive communication system. Despite some minor concerns raised about specific features, overall, users express satisfaction with Ooma Office’s call management functionalities. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Ooma has saved me money; Given me better service; has really responsive support people; and almost eliminated calls that go to voicemail.”Vice-President in Sales, Financial Services, 1-10 employees

“Ooma Office is great for small businesses. It’s very easy to set up, configure and manage. The virtual assistant allows to convey up to date information and to smoothly transfers calls and keep our customers informed about any changes on our hours, holiday timings etc.”Account Manager in Information Technology, Hospital & Health Care, 11-50 employees

“If you are trying to eliminate the need for a live receptionist, Ooma is for you! The automated call routing with the virtual receptionist, provides a professional routing menu for customer to choose where/who they would like to be transferred to easily, just by listening to the prerecorded message.”Director in Other, Events Services, 11-50 employees

Fax Solutions

User feedback on Ooma Office’s fax solutions indicates a generally positive reception. Reviewers appreciate the convenience of virtual fax services, allowing them to receive faxes directly to their email, eliminating the need for traditional fax machines. Some users highlight the ease of sending faxes through Ooma Office, noting that it simplifies the process compared to traditional methods. However, there are occasional mentions of areas for improvement, such as the desire for additional features like the ability to add cover pages or send multiple-page faxes. Despite these minor drawbacks, the overall sentiment leans towards the effectiveness and efficiency of Ooma Office’s fax solutions in streamlining communication processes within businesses. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“CONS: Fax needs to be able to add more than one page; Fax needs a cover page option”Executive in Professional Services, Accounting, 1-10 employees

“The fax option is super easy; Even when the power goes out, I still get the calls on my cell”Manager in Corporate, Health, Wellness and Fitness, 1-10 employees

“I rarely fax but having the virtual fax number is great and I love how it goes to my email so I know I received a fax I was waiting for while being out of the office”Professional in Other, Insurance, 1-10 employees

Mobility and Remote Work

Mobile Applications

Users consistently praise the mobile applications offered by Ooma Office, highlighting their convenience and reliability. The ability to answer calls, receive voicemails, and even fax documents on-the-go through the mobile app has been a game-changer for many users. The app’s user-friendly interface and seamless integration with other devices have garnered positive feedback, making it a valuable tool for remote work and staying connected while away from the office. Despite some minor issues reported by a few users, the overall sentiment towards Ooma Office’s mobile applications remains highly favorable. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“While awaiting an important call for our company, I was able to attend to an emergency trusting that the Ooma Office app will direct the call to my cell phone app and it did. It was a great relief.”Board Member in Corporate, Hospital & Health Care, 1-10 employees

“I use Ooma in the office and on my mobile app. I have never missed a call and love that the voicemails get emailed to me so I can save them and allocate to a file. When I need my techs to have a call that I received, I can easily transfer to them, conference call them or forward the voicemail.”Manager in Corporate, Health, Wellness and Fitness, 1-10 employees

“Ooma Office is great for someone on the go. I have the app on my phone to use when out in the field. I also am able to check my voicemails through email. I need to review the features. I have a need for some things that I’m sure they offer.”Administrator in Sales, Insurance, 1-10 employees

Remote Work Solutions

Users consistently praise Ooma Office for its remote work solutions, highlighting its effectiveness in supporting remote work and enhancing mobility. Reviewers appreciate the ease of adapting to remote work with Ooma Office, noting features like virtual receptionists and mobile apps that facilitate communication from anywhere. While some users mention occasional glitches that may require future updates, overall, Ooma Office’s remote work solutions are seen as valuable assets for businesses transitioning to remote work environments. The ability to work remotely without missing calls, the convenience of using mobile lines, and the cost-effectiveness of the system are commonly cited as key benefits by users across various industries. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)

“Ooma Office is well suited for a small office or home office. It can be used exclusively with your smart phone if you don’t want or don’t need a desktop phone. It is very simple to set up whether you are working from home or part of a larger company.”Professional in Other, Design, 1-10 employees

“Ooma Office is being used by all of our staff. We appreciate the versatility it gives us, with being able to dial from a soft phone on the computer, or from our own cell phones. This last aspect has been critical, since we’re all working from home due to the coronavirus.”C-Level Executive in Corporate, Transportation/Trucking/Railroad, 1-10 employees

“For companies where employees can work remotely, the mobile lines are key. Desktop phones can almost not even be used for everyone. Consider having desktop phones if everyone is in the office and makes a lot of calls. Otherwise the mobile lines are pretty much all you would need.”Director in Other, Staffing & Recruiting, 1-10 employees

Call Forwarding and Routing

User feedback on Ooma Office’s call forwarding and routing capabilities is predominantly positive, with many users highlighting the ease of setting up call forwarding, the efficiency of call routing, and the convenience of transferring calls seamlessly. The virtual receptionist feature is particularly praised for its ability to direct calls to the appropriate recipients, enhancing overall communication flow within organizations. Some users have also mentioned the value of features like voicemail-to-email and automated call forwarding in improving their communication processes. Despite a few minor concerns raised about specific functionalities, the general consensus is that Ooma Office’s call forwarding and routing options contribute significantly to enhancing communication efficiency and customer service standards. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Ooma Office is great for small businesses. It’s very easy to set up, configure and manage. The virtual assistant allows to convey up to date information and to smoothly transfers calls and keep our customers informed about any changes on our hours, holiday timings etc.”Account Manager in Information Technology, Hospital & Health Care, 11-50 employees

“Ooma office took what was a very frustrating aspect of our company and simplified it. They also were able to reduce our costs by about $500 per month! The 24-hour support has never left us stranded with problems outside of business hours.”Director in Other, Events Services, 11-50 employees

“I use Ooma in the office and on my mobile app. I have never missed a call and love that the voicemails get emailed to me so I can save them and allocate to a file. When I need my techs to have a call that I received, I can easily transfer to them, conference call them or forward the voicemail.”Manager in Corporate, Health, Wellness and Fitness, 1-10 employees

Customer Interaction

Virtual Receptionist Features

Users consistently highlight the virtual receptionist feature of Ooma Office as a standout aspect of the service. They appreciate how the virtual receptionist efficiently manages call routing, provides professional greetings, and enhances the overall customer experience. The ability to customize greetings, set up call menus, and redirect calls has been particularly beneficial for businesses of all sizes. Users find that the virtual receptionist feature streamlines communication processes, reduces workload on staff, and ensures that calls are directed to the appropriate individuals promptly and professionally. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Ooma office took what was a very frustrating aspect of our company and simplified it. They also were able to reduce our costs by about $500 per month! The 24 hour support has never left us stranded with problems outside of business hours.”Director in Other, Events Services, 11-50 employees

“Ooma Office is our telephone system that we use in the office. It is absolutely crucial to my practice. I have clinics in 3 different locations and another physician uses one of my offices 3 days a week. I have one centralized number that I can forward to whatever office we are in that day and a ‘virtual receptionist’ that includes a phone tree before the phone even rings in the office that directs the other physician’s patients to his number.”Partner in Professional Services, Medical Practice, 1-10 employees

“Ooma Office has an excellent virtual receptionist that you use to set up your office phone, use your business hours and it automatically redirects your calls, there’s an app to use which makes your business so much easier to run, creating a virtual office, especially when you have employees out sick or on vacation!”Manager in Customer Service, Construction, 1-10 employees

Customer Service Tools

User feedback on Ooma Office’s customer service tools consistently highlights the exceptional support provided by the customer service team. Customers appreciate the quick response times, knowledgeable assistance, and overall effectiveness in resolving issues. While some users have encountered minor issues that required multiple interactions to resolve, the general consensus is that Ooma Office’s customer service tools play a significant role in enhancing the overall user experience. The availability of virtual assistants, faxing services, and easy-to-use dashboards further contribute to the positive sentiment surrounding Ooma Office’s customer service tools. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Customer service takes several calls to fix a complicated issue.”Partner in Professional Services, Medical Practice, 1-10 employees

“The customer service associates at Ooma are always extremely helpful and courteous.”Professional in Legal, Law Practice, 1-10 employees

“Customer service has been great.”Executive in Professional Services, Accounting, 1-10 employees

“Customer service leaves a little to be desired; Calls will randomly drop for no rhyme or reason despite having a steady internet connection.”C-Level Executive in Corporate, Human Resources, 1-10 employees

Text Messaging Capabilities

Users consistently praise Ooma Office’s text messaging features for enhancing customer communication and convenience. The ability to send and receive text messages directly from the business number has been highlighted as a valuable asset by many reviewers. However, some users have expressed concerns about certain limitations, such as the inability to block contacts or attach files to text messages. Despite these minor drawbacks, the overall sentiment towards Ooma Office’s text messaging capabilities remains positive, with users appreciating the ease of use and efficiency it brings to their communication processes. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)

“Some text messaging features are problematic, such as how you can’t block a contact.”Professional in Professional Services, E-Learning, 1-10 employees

“Needs to allow attached files or pictures on the text messaging app.”Executive in Sales, Wholesale, 1-10 employees

“It also saves me a lot of money with me being able to send an e-fax from my Ooma office subscription.”Professional in Legal, Law Practice, 1-10 employees

Business Efficiency

Cost-Saving Solutions

User feedback on Ooma Office’s cost-saving solutions consistently highlights the platform’s ability to deliver affordability and significant savings. Clients appreciate the ease of use and the cost-effective nature of the service, emphasizing the positive impact on their bottom line. The general sentiment leans towards Ooma Office being a reliable and budget-friendly option for businesses seeking to streamline their expenses without compromising on quality. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Ooma has saved me money; Given me better service; has really responsive support people; and almost eliminated calls that go to voicemail.”Vice-President in Sales, Financial Services, 1-10 employees

“Ooma office took what was a very frustrating aspect of our company and simplified it. They also were able to reduce our costs by about $500 per month!”Director in Other, Events Services, 11-50 employees

“Ooma is pretty good and cheaper than having a landline service agreement with a cable or internet company. It is very easy to use and it has saved me money.”Director in Legal, Legal Services, 1-10 employees

Productivity Enhancements

Users consistently highlight Ooma Office’s productivity enhancements as a key strength, particularly emphasizing the time-saving benefits and streamlined workflows it offers. The ability to receive voicemails directly to email and block spam calls efficiently are frequently mentioned as features that contribute to increased efficiency and productivity for businesses. Additionally, the positive feedback on the customer service and cost-effectiveness further reinforces the overall positive sentiment towards Ooma Office’s productivity enhancements. (Source Reviews: 1, 2, 3)

“It’s great being able to receive voicemails straight to my email and creates a seamless transition from office to on-the-go. It also saves me time to be able to receive voicemails directly to my email which I am able to listen to much easier. Would highly recommend!”Account Manager in Sales, Computer Hardware, 11-50 employees

“Being able to block robo/spam calls with one click is a huge plus as it saves us time on the phone and cleans up our incoming calls for the future.”Administrator in Customer Service, Transportation/Trucking/Railroad, 11-50 employees

“More frequent contact with customers; Saves time; Saves money”Administrator in Corporate, Individual & Family Services, 1-10 employees

Small Business Solutions

User feedback on Ooma Office’s small business solutions consistently highlights the platform’s ability to cater effectively to the needs of small businesses. Reviewers appreciate the affordability, ease of use, and scalability of Ooma Office for small business operations. The general sentiment is positive, with users emphasizing the value and practicality that Ooma Office brings to small businesses. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)

“The service is great for the small business owner who wants the flexibility of being remote or in office. The system has a very low learning curve which supports fast setup and low training needs.”Executive in Corporate, Consumer Services, 11-50 employees

“Ooma Office is exactly what I need for my small business office. The price is slightly less than my previous VoIP provider charged for a business telephone service.”Representative in Marketing, Printing, 1-10 employees

“I have a very small business, so I answer the phones. It has allowed me to cut way back on telemarketers and robocalls so I can focus on work and clients.”Engineer in Engineering, Mechanical Or Industrial Engineering, 1-10 employees

Global Communication

Business Communication Systems

User feedback consistently highlights Ooma Office’s business communication systems as a standout feature, with many users expressing satisfaction with its telecommunication capabilities. The ability to manage communications efficiently, work remotely, and handle calls from various devices has been particularly well-received. Users appreciate the cost-effectiveness and convenience of Ooma Office’s telecommunication services, emphasizing the ease of use and reliability of the system. Additionally, the virtual receptionist feature and voicemail-to-email transcription have been commended for enhancing communication processes within businesses. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Ooma helps the company in all telecommunication services like Virtual Fax, Phone service, Mobile app service. They also have a windows app. These features help the company to make all the functions easier like attending the calls on personal mobile by using a mobile app and receiving the fax on the email through virtual fax service.”Account Manager in Sales, Transportation/Trucking/Railroad, 11-50 employees

“Ooma Office is our telephone system that we use in the office. It is absolutely crucial to my practice. I have clinics in 3 different locations and another physician uses one of my offices 3 days a week. I have one centralized number that I can forward to whatever office we are in that day and a ‘virtual receptionist’ that includes a phone tree before the phone even rings in the office that directs the other physician’s patients to his number.”Partner in Professional Services, Medical Practice, 1-10 employees

“We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls – from any device, from anywhere, at any time – without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).”Account Manager in Customer Service, Food & Beverages, 11-50 employees

International Calling

Opinions on Ooma Office’s long-distance calling feature vary among users. While some users praise the convenience of making international calls from any device without incurring additional charges, others express concerns about the reliability and quality of the service for global communication. The ability to eliminate spam calls and maintain personal telephone numbers while conducting business calls internationally is appreciated by many, but there are mixed feelings about the overall effectiveness of Ooma Office’s international calling capabilities. Users seem to have differing experiences with the service, with some finding it to be a strong point while others perceive it as a potential area for improvement. (Source Reviews: 1, 2)

“Ooma Office has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls – from any device, from anywhere, at any time – without having to worry about any long distance charges.”Account Manager in Customer Service, Food & Beverages, 11-50 employees

“A receptionist without employing a receptionist; Eliminate spam calls; Call from any device; Work remotely; No long distance charges; Send and receive faxes virtually.”Executive in Corporate, Information Technology & Services, 1-10 employees

Voicemail Options

Users consistently highlight Ooma Office’s voicemail options as a standout feature, praising its ability to streamline message management. The voicemail to email function is particularly lauded for its convenience, allowing users to access and organize messages efficiently. Additionally, the live transfer capability enhances communication flow within the organization, ensuring that important calls are promptly directed to the right personnel. Despite some minor drawbacks mentioned by a few users, the overall sentiment towards Ooma Office’s voicemail options remains positive, with many users appreciating the ease of use and effectiveness of these features. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Switched from cable provided telephone service to Ooma Office. It allows users to work from home by taking a phone home with them or using their cell phones. Users can also work while traveling using their cell phones. Texting comes in handy at times. Voicemail to Email transcription is helpful also.”Manager in Information Technology, Computer Software, 1-10 employees

“Ooma has saved me money; Given me better service; has really responsive support people; and almost eliminated calls that go to voicemail.”Vice-President in Sales, Financial Services, 1-10 employees

“Their online user interface is a little cumbersome.; You have to pay extra for a transcript of voicemails (but I love that voice mails are sent to my email so I can add the actual voice mail to project files).”Engineer in Engineering, Mechanical Or Industrial Engineering, 1-10 employees

Technical Aspects

Call Quality and Reliability

User sentiment regarding Ooma Office’s call quality and reliability features varies across reviews. Some users praise the exceptional sound quality and reliability of the service, highlighting its cost-effectiveness and ease of use. However, a few reviewers have reported occasional connection issues, including calls dropping randomly despite a stable internet connection. While some users find the call quality to be impeccable, others have experienced spotty connections and choppy conversations at times. It seems that opinions on Ooma Office’s call quality and reliability are somewhat mixed, with some users experiencing consistent and reliable service, while others encounter occasional issues that impact their overall experience. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Sound quality is GREAT!; Customer service is OUTSTANDING!; The dashboard is easy to use. Ooma Office has saved me a lot of money without sacrificing quality or functionality.”Executive in Sales, Real Estate, 1-10 employees

“Ooma has worked well for me in all areas because if I have wifi or a cell tower connection anywhere in the world, I can make or receive Ooma business calls. I love the price too!”Vice-President in Sales, Financial Services, 1-10 employees

“Sometimes the connection is spotty or conversation is choppy/unclear.”Partner in Legal, Law Practice, 1-10 employees

Equipment and Setup

User consensus seems to be that Ooma Office’s equipment and setup capabilities are highly regarded. Reviewers appreciate the ease of setting up and configuring the system, allowing for quick and efficient deployment. The ability to utilize existing equipment or opt for new devices provides flexibility for users. While some reviewers mentioned minor challenges in the setup process, overall, the sentiment leans towards positive experiences with Ooma Office’s equipment and setup functionalities. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“The ability to be in contact anywhere I go.; Free faxes; Easy to set up and change things as needed.”Vice-President in Sales, Financial Services, 1-10 employees

“Setting this up was a breeze and more importantly as we have grown to 3 offices with teams on the road we have been able to upgrade our services as needed by the user to fit with their needs to get their job done.”Partner in Corporate, Retail, 1-10 employees

“Some options not available on equipment is limiting in some cases.; Technical issues can sometimes be difficult for the agents to fix.; Sometimes service goes down even with a strong internet connection.”Manager in Corporate, Facilities Services, 11-50 employees

Security and Spam Protection

Users consistently highlight Ooma Office’s security and spam protection features as robust and reliable. The ability to block spam calls efficiently and effectively filter out unwanted communications has garnered positive feedback from reviewers. While some users have suggested minor improvements in spam filtering, overall, Ooma Office’s security measures are seen as a strong asset by its users. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)

“Being able to block robo / spam calls with one click is a huge plus as it saves us time on the phone and cleans up our incoming calls for the future.”Administrator in Customer Service, Transportation/Trucking/Railroad, 11-50 employees

“Reduced spam and robo-calls.”C-Level Executive in Professional Services, Health, Wellness and Fitness, 1-10 employees

“Some text messaging features are problematic, such as how you can’t block a contact.”Professional in Professional Services, E-Learning, 1-10 employees

About the Author

TrustRadius Insights
TrustRadius Product Guides are created by synthesizing user reviews to identify commonly discussed topics. These guides highlight common use cases, frequently used features, and more. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions. If you feel something is missing or incorrect, please let us know.

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