Zoom Pricing Breakdown

Virtually anyone who works or has recently worked in an office environment has become intimately familiar with Zoom, the video and web conferencing platform that dominates virtual connectivity for work and beyond. However, Zoom is more than a source of virtual backgrounds and long-distance happy hours. For businesses, pricing out their web conferencing tool can be a substantial budget item, especially for larger enterprises. For SMBs, choosing between the free version and the paid versions designed for smaller organizations is not always an easy decision. 

We’ve consolidated all of the pricing information for businesses evaluating Zoom as their next web conferencing solution. To avoid confusion, Zoom identifies pricing for 4 different product lines. The “Zoom” that most people are familiar with is Zoom Meetings, and it will be the focus here.

We’ve included overviews of the pricing plans, free version, additional discounting, and other pricing details or considerations that we’ve identified. This information will help organizations compare Zoom’s pricing with other options and more easily budget for Zoom if they decide to purchase. You can also compare Zoom’s pricing directly with other web conferencing products.

Zoom’s Pricing Plans

Zoom offers 4 primary pricing plans for its meetings product. Pricing is per license, all attached to a centralized account for the business or organization. The first plan is a free version, which is limited to 40-minute meetings, making it more suitable for personal use than for more intensive professional use. However, around 100 participants can be hosted per meeting with limited AI support in-meeting use, team chat, instant messaging, 3 editable whiteboards, share up to 10 docs, calendar, and other significant features. 

The Pro plan is priced at $13.33 per user per month, billed annually, excluding GST. The Pro plan can host up to 100 participants in a single session, with unlimited group meetings and the ability to stream meetings to social media, and the number might increase with large meetings. It also grants 10 GB of cloud recording per license. However, accounts with the Pro plan are limited to 1 to 99 licenses per account. It is supported by an AI companion, has unlimited in-meeting use and in Zoom Workplace, and on the web. It also offers live chat support with other vital features. The plan is ideal for small teams looking for straightforward, reliable web conferencing. 

The Business plan starts at $18.33 per user per month, billed annually, excluding GST. The pricing is limited to 1-250 licenses. The Business plan can host 300 participants, and that can be exceeded with a large meeting. It also offers 10 GB of cloud storage support. Additionally, it adds on Single Sign On, transcriptions for cloud recording, and managed domains. This plan is ideal for growing SMBs that can better utilize the extended features the Business plan offers. 

The Enterprise plan pricing is nearly identical to the Business plan. However, it can host around 1000 participants per meeting, support webinars with 500 attendees, workspace reservation, and unlimited cloud storage.

The higher pricing also brings additional scaling. Enterprise accounts cap participants at 500, or 1000 for Enterprise+ accounts (pricing by quote). It also offers unlimited cloud storage, a dedicated CSM, extended transcription capabilities, and unique bundle discounting on a case-by-case basis. This plan is for the enterprises looking for the highest level of service and features Zoom has to offer, with the price tag that comes with it.

Zoom Pricing Plans

Discounts, Add-Ons, and Account Sharing

As far as SaaS products go, Zoom’s primary pricing plans are fairly straightforward. However, there are some other pricing factors worth keeping in mind.

For instance, Zoom is notable for its Forever Free option, which can serve the needs of some very small businesses and use cases. There are some discounts for Zoom that can be found online for the paid versions. Most of the discounts are directed towards the Pro plan to make it easier for Free users to justify the upgrade. Some of the most common discounts as of publication are in the 20-30% range. 

Some more advanced features are offered à la carte for smaller organizations that only need some of them. For instance, users can purchase the Large Meetings add-on starting at $600 per year per license, excluding GST, to increase participant caps to 500 or 1000, depending on the main plan. Organizations can also purchase an audio plan, starting at $100 per month, excluding GST. Pro and Business plans can also purchase additional Cloud Storage, starting at $10 per month. 

There are also some limitations to consider. For instance, there’s no opportunity for license sharing across users. Zoom also does not include data migration or training in its plans. 

Which Zoom Plan is Right for You?

Zoom strives to provide pricing packages to meet the needs of organizations of all sizes. The plan a company chooses should be driven primarily by the features and capabilities the business needs, and then adopt the plan that best matches those criteria. Buyers should first play around with the free version to test and compare the fundamentals of the platform, like video quality, stability, and integrations with other tools, with other options before paying for an account.  

Of course, evaluating and comparing web conferencing tools is about more than just the price. Check out the rest of TrustRadius for full user reviews of Zoom and competing web conferencing products. You can find user insights into everything from video quality to stability to even user accounts of comparative pricing.