bmc-helix-itsm-vs-servicenow

BMC Helix ITSM and ServiceNow are both IT service management tools built to align the delivery of IT services with the needs of the business.  BMC Helix ITSM is a SaaS product allowing for the management of services across multiple cloud environments.  ServiceNow is a comprehensive cloud based solution. Both tools are most popular with larger enterprises that are more likely to have complex IT infrastructures.

Features

BMC Helix ITSM and ServiceNow both enable businesses to easily manage their IT infrastructures, but they also have a few standout features that set them apart from each other.

BMC Helix ITSM allows businesses to quickly and accurately deliver asset visibility, so that users can have a holistic view of IT systems.  Additionally, BMC Helix ITSM provides an easy to use interface that can be customized for more advanced users.  For businesses utilizing multi-cloud assets, BMC Helix ITSM provides simple tools for managing and visualizing them.

ServiceNow is a cloud-first platform that is easy to implement for businesses of all sizes.  Additionally, businesses will find that there are many integrations for ServiceNow, and new ones can easily be built by a skilled development team.  For businesses with high customization needs, ServiceNow includes configuration tools that allow users to customize their instance of ServiceNow.

Limitations

BMC Helix ITSM and ServiceNow both include essential IT service management features, but they also have some limitations that are important to consider.

BMC Helix ITSM is excellent at supporting applications across multiple clouds, but businesses supporting on premise and cloud resources simultaneously may need additional support from the vendor.  Additionally, integrations for BMC Helix ITSM are limited.  For businesses with multiple applications that need to integrate with the ITSM, it is important to ensure an integration is available.

ServiceNow allows for easy implementation and high customizability, but it isn’t as easy to manage multi-cloud environments out of the box compared to BMC Helix ITSM.  Additionally, ServiceNow’s interface is complex to use and is missing some quality of life features such as clipboard support.  Businesses looking for an easy to use tool that can support multi-cloud environments out of the box may prefer BMC Helix ITSM.

Pricing

Pricing for both BMC Helix ITSM and ServiceNow is not provided publicly.  Both provide custom quotes to interested businesses based on their specific needs and size.