fuze-vs-ringcentral-mvp

Fuze and RingCentral are both VoIP providers. They both offer additional services like contact center and call routing functions. Fuze focuses more on providing capabilities for larger businesses and enterprises. It delivers more robust online meeting and conferencing capabilities. 

In contrast, RingCentral provides features more focused on midsize businesses. While the platform features conferencing and collaboration capabilities as well, it differentiates by offering more niche capabilities like e-fax and emphasizes the platform’s usability for small businesses. 

Features

Both Fuze and RingCentral have strong VoIP offerings. They also have some unique features that distinguish the products. 

Fuze stands out with its support for mobile users and customizability for more specialized clients. Users can seamlessly transition between the desktop application and mobile app, while still maintaining the same functionality and quality. The user interface is easy to learn and accessible, even for inexperienced users. The vendor also offers a healthy amount of customizability and pricing options to meet businesses’ specific needs. 

RingCentral’s accessibility as an online platform makes it very accessible and versatile for remote workforces. The product’s call routing capability automatically routes inbound calls to the proper recipient, streamlining internal and external communication. It’s especially robust and consistent across device types. This consistency is ideal for Bring Your Own Device (BYOD) organizations who don’t use uniform devices for business communications. 

Limitations

While Fuze and RingCentral both have strong offerings, there are also some limitations worth considering. 

Fuze is primarily criticized by reviewers for its customer support and service system. The automated system for getting assistance from the vendor has been a frustration for some reviewers, and in-person reps have also been slow to resolve customer issues. The process for updating or upgrading Fuze has also been poorly communicated by the vendor, leading to users experiencing miscommunication, inefficiencies, or unused new functionalities.  

RingCentral is also criticized for its communication with clients and users about updates, outages, and other timely changes. The product’s other peripheral capabilities, such as the messaging tool and e-fax, have also underperformed expectations from users. The pricing structure has also made it difficult for some businesses to get all the features they want without also paying for other features they don’t need. 

Pricing

Fuze’s pricing is a set amount per minute of communication, based on what product or service is being used and where the communication is going to. Calls in the U.S., Canada, much of western Europe, and East Asia range from $.02-$.40 per minute for outbound tolled rates and can be several times higher for toll-free rates. Fuze meetings that are “Dial-In” range from $.08-$.75/min, and dial-out is free. Call recordings cost $.02/min.

RingCentral offers four core pricing plans for its VoIP product, all priced per user, per month. The Essentials package, at $19.99/user/month, has a 20 user cap and provides the core VoIP, messaging, and document sharing functionality. The Standard plan, at $24.99, unlimits the number of users, ads fact, audio conferencing, video meetings, integrations. and some reporting. The Premium plan, at $34.99, ads automatic call recording, SSO, more administrative management, analytics, and a much wider range of integrations. The Ultimate package ads on divide status reports and alerts, as well as unlimited storage. RingCentral also offers quotes for the Contact Center product separately.