goto-rescue-vs-logmein-pro

LogMeIn Rescue offers a range of products tailored to various remote access use cases. LogMeIn Pro and LogMeIn Rescue both enable remote desktop access, but serve distinct remote access situations. 

LogMeIn Pro can serve as a more fo a self-service remote access tool for non-IT specialists to use, most commonly in SMBs. Users can access their own desktops remotely, as well as office IoT devices like printers and other devices that facilitate day-to-day office work. In contrast, LogMeIn Rescue is specialized for remote IT support. 

Features

LogMeIn Pro and Rescue both have strengths tailored to their respective use cases. 

LogMeIn Pro is for less technically specialized users who need to remotely access their own devices. While can also function as a support tool, it uniquely enables more casual end-users to access their own desktops or secondary office resources, such as printers. Reviews highlight Pro’s excellent file transfer and management capabilities, which are crucial for end-user functionality. Its native integration with LastPass also makes password management across devices much easier. 

LogMeIn Rescue is the ideal LogMeIn product for remotely supporting internal and external end-users. The tool is designed to serve a business’s internal users and customers alike. To facilitate this wide audience, Rescue offers multiple methods through which end-users can enable remote access to their devices. It also allows for configurable permissions levels so support specialists can perform all of the necessary support actions. 

Limitations

There are some drawbacks to LogMeIn Pro and Rescue worth keeping in mind. 

LogMeIn Pro is perceived to be relatively expensive by many reviewers. The cost may be more of a limiting factor if users are not able to make use of the full range of capabilities that Pro offers. Pro’s performance on Mac devices is also lower than PC counterparts. This weakness is particularly pronounced in quality of life factors like screen resolution. 

On the other hand, LogMeIn Rescue is not designed for line of business users to self-serve remote access. For example, implementing the tool as an administrator or as the remote accessor is more difficult than simply installing the support agent as an end-user. The user interface also lacks the aesthetics and user-friendliness that non-specialists would expect in their day-today-day tools. 

Pricing

LogMeIn Pro has three pricing plans. Pro for Individuals, priced at $30/month, allows access for up to 2 computers, remote access and printing, file storage, and multi-monitor displays, plus a free license to LastPass Premium. The Power Users plan, at $70/month, allows access for up to 5 computers and 3 free LastPass Premium licenses. The Small Businesses plan, at $129/month, adds access for up to 10 computers and 5 LastPass Premium licenses. 

LogMeIn Rescue is priced at $108.25/month/license, with $37.50/month/license for mobile support as an add-on.