thomson-reuters-onesource-vs-vertex

Vertex Cloud and ONESOURCE are both tax compliance software. ONESOURCE provides more products and features around tax compliance for various financial service providers, while Vertex Cloud focuses on tax compliance for other industries, such as retail, e-commerce, leasing companies, and manufacturers. 

Features

ONESOURCE and Vertex Cloud both provide strong features tailored to their target customer bases. 

ONESOURCE offers businesses a wide range of individual products that can be purchased a la carte. This pricing structure allows organizations to buy what they need without being bundled with extra unnecessary features. They also tailor some capabilities to the unique tax needs of financial service professionals, such as wealth or estate managers. They also offer robust capabilities for multinational companies that navigate multiple global jurisdictions. 

In contrast, Vertex Cloud specializes in providing tax compliance services to North American or domestic businesses. In particular, Vertex caters to retailers and e-commerce businesses, which benefit from Vertex Cloud’s robust cross-jurisdiction tax knowledge. Tax compliance is also streamlined with the platform’s automated real-time tax calculations for multi-state transitions. 

Limitations

While ONESOURCE and Vertex Cloud both have areas of strength, there are some limitations to each product to be aware of. 

ONESOURCE’s myriad products allows for more customization, but can also make support difficult. Some reviewers describe distinct support teams for each product, which can make getting the right help from the right reps difficult when there are cross-product issues or complexities. Domestic-only businesses, especially those that aren’t high-volume transaction businesses, may also not be able to make the best use of ONESOURCE’s global capabilities. 

On the other hand, Vertex Cloud’s focus on North America and Europe may result in less expertise in other global tax jurisdictions. The customer support from the vendor has also been criticized by reviewers, particularly when there are issues with the software itself, rather than tax compliance questions. 

Pricing

Vertex Cloud and ONESOURCE’s pricing are both customer-specific. Concrete pricing is available by quote from each vendor.