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Human Interest Product Guide

TrustRadius Insights
July 2, 2024
HR, Product Guides

Human Interest Product Guide

What do users really think about Human Interest? This product guide was created utilizing real, vetted user reviews and will help you get to the nitty-gritty details about where Human Interest performs well, and where it may have room for improvement.

Highlight the Right Reviews

Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.






Financial and Retirement Solutions

Retirement Savings and 401(k) Plans

User feedback on Human Interest’s retirement savings and 401(k) plans consistently highlights the platform’s user-friendly interface and ease of plan setup. Clients appreciate the transparency in contributions and the automated features that simplify maximizing 401(k) deductions. The platform’s ability to ensure compliance with federal guidelines is also a key factor in the positive experiences shared by users. Additionally, the range of fund options and competitive pricing make Human Interest a favorable choice for small businesses looking to provide retirement benefits to their employees. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Human Interest provides us with a retirement savings benefit for our employees. Almost all of our eligible employees participate in the 401K plan that we offer through Human Interest. The plan is a way to take care of our employees and to stay competitive as an employer, while doing it in a way that minimizes the overhead effort and time involved by our company staff.”Executive in Finance and Accounting, Entertainment, 11-50 employees

“Human Interest allows us to provide a retirement plan to our employees. It handles virtually all of the employee interaction making administrators jobs easier. Having a retirement plan makes recruiting easier and attracts better candidates.”Executive in Corporate, Medical Practice, 51-200 employees

“Our plan had some unusual issues that forced the transition to be less than smooth. However, I would recommend HI to a colleague who was unsatisfied with their current plan/advisors and wanted more of a one-stop shop company that focused on taking the work away from unqualified internal employees.”Professional in Finance and Accounting, Construction, 11-50 employees

Employee Benefits and Contributions

Users consistently praise Human Interest’s employee benefits and contributions offerings. They appreciate the ease of use, range of investment options, and the ability to offer a valuable benefit to their employees. The platform’s ability to streamline administrative tasks related to retirement savings plans is also highly regarded. Some users have suggested improvements in providing more options for employees and enhancing the onboarding process for better clarity. Despite some minor concerns, the overall sentiment towards Human Interest’s employee benefits and contributions remains positive, with users highlighting its value in attracting and retaining talent while providing essential retirement savings options for employees. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Gives employees a good, valued benefit.; It gives our employees something they truly need.; It makes us more competitive as an employer.”Executive in Finance and Accounting, Entertainment, 11-50 employees

“I love the interactive options available for my team to choose how they manage their own 401K. The flexibility offered to them is amazing for a small business like mine.”Partner in Sales, Retail, 11-50 employees

“CONS: More options for employees; Easier to understand onboarding process”C-Level Executive in Corporate, Education Management, 11-50 employees

Financial Management and Reporting

User feedback on Human Interest’s financial management and reporting capabilities is a mixed bag. While some users appreciate the simplicity of the system and the ease of accessing performance reports, others express concerns about delays in processing contributions, generating timely reports, and providing clear financial implications of plan choices. The need for more transparent fund investment breakdowns and better graphics to aid in understanding financial wealth is also highlighted as areas for improvement. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“CONS: Our 401(k) contributions & match don’t get funded in a timely manner which caused negative comments from our auditors on our mostly recently filed DOL report (5500); There’s no way for our higher paid folks to contribute a flat dollar amount, only % are allowed.”Executive in Corporate, Hospital & Health Care, 51-200 employees

“PROS: The User Interface it really simple to understand; They keep our employees up to date on each funding date and their balances; The ability to see performance reports on demand is really nice.”C-Level Executive in Corporate, Insurance, 1-10 employees

“CONS: Lacks promptness in pulling and posting employee deductions after each pay period; Poor in timeliness of generating quarterly reports. Most recent was posted on 11.8.; No ability to create custom statements.”C-Level Executive in Corporate, Real Estate, 11-50 employees

Software and Integration Services

Payroll Integration and Management

User feedback on Human Interest’s payroll integration and management capabilities varies across reviews. While some users praise the seamless integration with their current payroll providers, others have encountered challenges with delays in setup and missing contributions. The general consensus is that Human Interest’s payroll integration streamlines processes and reduces administrative burden for many users. However, there are instances where users have faced issues with syncing payroll data and responsiveness from account managers. It appears that the effectiveness of payroll integration and management with Human Interest may depend on individual experiences and specific payroll systems in place. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“It integrates with my current payroll software and they did everything on the back end.”Professional in Professional Services, Health, Wellness and Fitness, 1-10 employees

“The platform fully integrates with our payroll system and makes onboarding and management of plan participants extremely easy for our team.”Partner in Corporate, Financial Services, 11-50 employees

“Implementing payroll integration was a mess, though. I’m not sure if it was because of our third-party payroll processing service or because of Human Interest.”Administrator in Finance and Accounting, Automotive, 11-50 employees

HRIS and Technology Integration

User feedback consistently highlights the smooth and efficient integration of Human Interest with HRIS systems, particularly Rippling. The platform’s ability to seamlessly connect with HRIS solutions has been a key factor in streamlining administrative processes for various organizations. Users appreciate the ease of setup and the hands-off approach facilitated by the integration, allowing for a hassle-free experience in managing retirement plans. Additionally, the positive reception towards the integration underscores Human Interest’s commitment to providing a user-friendly and technologically advanced solution for HRIS integration within the realm of retirement planning. (Source Reviews: 1, 2, 3, 4, 5, 6, 7)

“The integration with our HRIS is seamless.”Professional in Human Resources, Information Technology & Services, 51-200 employees

“It is nice to allow a smaller organization to have a 401k system for employees. It allows easily for setup and integration with an HRIS system.”Director in Human Resources, Computer Software, 51-200 employees

“Human Interest was the perfect choice for us as a new tech start-up. They integrated with our HRIS system flawlessly and it is a hands-off process for our HR team to offer 401k to all employees.”Account Manager in Human Resources, Veterinary, 51-200 employees

Administrative Tools and Services

User sentiment about Human Interest’s administrative tools and services capabilities varies widely. Some users praise the simplicity and responsiveness of the customer service, highlighting the ease of making changes and the user-friendly interface. However, others express frustration with issues such as poor communication, lackluster customer service, and challenges in resolving mistakes. While some appreciate the reduction in administrative time expenditures and the ease of offering retirement savings programs, others mention concerns about higher administrative costs and difficulties in transitioning from previous providers. The overall consensus seems to be a mix of positive and negative experiences with Human Interest’s administrative tools and services. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“The employer platform is relatively simple to use. Implementing payroll integration was a mess, though.”Administrator in Finance and Accounting, Automotive, 11-50 employees

“I experienced frustration with Human Interest in the process of moving from my prior administrator to Human Interest. Communication was poor, the timing of withdrawals was not accurate, and materials to send to employees about a new provider were sent after employees were contacted by Human Interest with details about a new 401k plan.”General Manager in Other, Hospital & Health Care, 51-200 employees

“I believe administrative fees are a lot less.”Professional in Corporate, Medical Device, 11-50 employees

Client Support and Platform Usability

Customer and Account Management

User feedback on Human Interest’s customer and account management capabilities varies significantly across reviews. While some users praise the prompt communication and availability of account managers, others express concerns about frequent changes in account managers and issues with compliance reports. The general consensus seems to be that there are both positive and negative experiences with customer and account management at Human Interest. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Our account manager has changed multiple times.”Administrator in Manufacturing, Plastics, 51-200 employees

“Customer Service, Whenever I have contacted our account Manager, she is very quick to respond.”Manager in Human Resources, Wholesale, 51-200 employees

“In my experience, lose customer service reps at alarming speed.”C-Level Executive in Corporate, Mental Health Care, 11-50 employees

Communication and Support

User feedback on Human Interest’s communication and support features varies widely. While some users praise the prompt customer service response and quick support emails, others express concerns about the timeliness and effectiveness of customer service support. The platform’s ease of use and user-friendly interface are highlighted positively, but there are mentions of the need for more responsive and quicker customer service support. Additionally, some users appreciate the knowledgeable and helpful support calls, while others feel that there is room for improvement in providing better support, especially during transitions and enrollment processes. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Dashboard, employee emails are great, only downside experienced is the timeliness of support for plan administrator on questions not answered by ‘support’ webpage. Human Interest could improve its ‘human’ component. Perhaps live chat? or readily available phone support?”Executive in Corporate, Non-profit Organization Management, 1-10 employees

“I think it is well suited for managing the retirement needs of a small organization with a simple plan need. We ran into issues with communication from them on the implications of choosing a plan, which I wish they had provided better support around. We are a small organization so our understanding of all the details of retirement plans is evolving and we needed better support than what they provided, which was none.”Partner in Corporate, Hospital & Health Care, 11-50 employees

“I really enjoyed the few times I’ve had to call in for support. Never really thought about saying I “enjoyed” calling a customer support number, but it’s true; the employees on the line were very knowledgeable and patient and helped me in a quick manner.”C-Level Executive in Marketing, Consumer Goods, 1-10 employees

Platform and User Interface

User opinions on Human Interest’s platform and user interface functionalities vary. While some users praise the platform for its ease of use, quick options for adjustments, and clean interface, others express concerns about certain aspects like the website not aligning with reality or lacking features such as account aggregation for employees. The general consensus leans towards positive feedback regarding the user interface’s intuitiveness and the platform’s ability to streamline processes for both employers and employees. However, there are also instances where users feel that improvements could be made to enhance the overall user experience. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“The website is easy to navigate, they provide great assistance in choosing funds for our risk preference, and allow us to invest in our team’s future.”General Manager in Corporate, Construction, 11-50 employees

“The website is very easy to use and understand. I’m able to easily determine our employer Safe Harbor Match and see the employee deductions all in one place which I appreciate.”Administrator in Human Resources, Construction, 11-50 employees

“Website does not match reality.”Employee in Engineering, Accounting, 201-500 employees

“The website (although plan sponsor oriented) is easy to use.”Advisor in Other, Building Materials, 1-10 employees

Business Solutions and Employee Engagement

Small Business Solutions

Reviewers consistently praise Human Interest’s small business retirement solutions, highlighting the ease of use, cost-effectiveness, and efficiency for small businesses. Users appreciate the tailored approach that caters to the needs of small companies, making it easier to provide retirement benefits to employees. The platform’s user-friendly interface and flexibility in managing 401(k) plans have been particularly beneficial for small businesses with limited resources. While some users mention minor drawbacks such as administrative tasks, overall sentiment leans towards the positive, with small business owners finding value in Human Interest’s solutions for their retirement benefit needs. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Human Interest has done what we hired them to do and it has been valuable to us in terms of setting up a retirement plan for a small business. It is well suited to providing retirement services to small business.”Partner in Legal, Legal Services, 1-10 employees

“Using Human Interest has allowed my small business to offer retirement accounts for our team. We have been able to secure 401(k) successfully for our team members.”C-Level Executive in Professional Services, Mental Health Care, 1-10 employees

“Small businesses just getting started out or with a small HR department. The management of this tool is very straightforward and user-friendly.”Manager in Human Resources, Marketing & Advertising, 51-200 employees

Employee Retention and Satisfaction

Reviewers generally express satisfaction with Human Interest’s employee retention and satisfaction capabilities. Users appreciate the positive impact on employee morale and the ease of maintaining employee records. While some mention minimal impact on turnover, the overall sentiment leans towards Human Interest being beneficial in fostering employee loyalty and contentment. The platform’s ability to streamline processes and facilitate employee contributions towards retirement is well-received, contributing to a favorable perception of its employee retention and satisfaction features. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Employee retention definitely!”C-Level Executive in Marketing, Consumer Goods, 1-10 employees

“Human Interest has been great for minimizing time expenditures from HR to maintain employee records; Minimal impact on employee retention and turnover, but is an asset to the Team Members who are actively contributing.”Administrator in Human Resources, Restaurants, 201-500 employees

“Helped solidify employee benefits to offer; Employee retention has been restored for the new year by 25%”Professional in Finance and Accounting, Accounting, 1-10 employees

Onboarding and Implementation

User feedback regarding Human Interest’s onboarding and implementation processes is generally positive, with many users highlighting the ease of setup and the smooth integration with payroll systems. The platform’s onboarding process is often described as straightforward and user-friendly, with users appreciating the support provided during the initial stages. While some users have encountered minor issues during the onboarding phase, such as communication challenges with assigned contacts, overall, the sentiment leans towards a successful and efficient implementation experience. The ability of Human Interest to streamline the onboarding process and integrate effectively with existing systems has been a key factor in user satisfaction. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“My company has been using Human Interest for about 100 days now. The onboarding process was super easy as their team walks you through every step with a quick zoom call. Human Interest provides our company with a 401k platform that is simple to navigate as an admin and employee.”Administrator in Other, Information Technology & Services, 1-10 employees

“The platform fully integrates with our payroll system and makes onboarding and management of plan participants extremely easy for our team. The portal is super easy for all employees to use and feel comfortable rather than intimidated with their retirement account.”Partner in Corporate, Financial Services, 11-50 employees

“The only issue we have had to date was during the onboarding process. Our point of contact was constantly ‘out of office.’ She ended separating from the company and the person who replaced her is much better with her communication with us.”Account Manager in Corporate, Health, Wellness and Fitness, 51-200 employees

Investment Management

Investment Options and Funds

User feedback on Human Interest’s investment options and funds functionality varies widely. While some users praise the diverse range of investment options available and the ease of managing their funds, others express concerns about missed contributions and delays in resolving issues. The ability to choose between traditional and ROTH investments, along with the availability of low-cost funds, is appreciated by many users. However, issues such as incorrect compliance reports and changes in account managers have been highlighted as areas for improvement. Despite mixed opinions, the overall sentiment leans towards a positive view of Human Interest’s investment options and funds offerings. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“The range of options for funds is good.”Executive in Finance and Accounting, Entertainment, 11-50 employees

“Having the flexibility to invest in traditional or ROTH and various funds is a good benefit.”Engineer in Engineering, Aviation & Aerospace, 11-50 employees

“The costs for managing the portfolio were on the higher side compared with Bettermen.”Director in Finance and Accounting, Information Technology & Services, 1-10 employees

“Shops around for performing funds to invest in.”C-Level Executive in Corporate, Biotechnology, 11-50 employees

Cost Efficiency

Cost and Pricing Structure

User feedback on Human Interest’s cost and pricing structure is generally positive, with many reviewers highlighting the affordability and competitiveness of the 401(k) plans offered. Some users appreciate the cost-effectiveness of the platform, especially for small businesses, while others mention that the pricing is reasonable compared to other providers. However, there are a few concerns raised about communication regarding costs and the administrative fees being slightly higher than expected. Despite these minor drawbacks, the overall consensus is that Human Interest provides a valuable and cost-effective solution for businesses looking to offer competitive retirement benefits to their employees. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“The administrative cost is a good bit higher than our prior plan administrator (a bank)”Executive in Corporate, Hospitality, 11-50 employees

“The fees including admin fees cut into our ROI and are negative. I think they are competitive with fees overall though.”Partner in Legal, Legal Services, 1-10 employees

“Affordable monthly fees. Easy for employees to update contributions on their own. Employees enjoy the self-service interface.”Account Manager in Finance and Accounting, Accounting, 11-50 employees

Compliance and Security

Compliance and Regulatory Issues

User feedback on Human Interest’s compliance and regulatory issues functionalities varies across reviews. Some users praise the platform for simplifying compliance processes and ensuring worry-free adherence to regulations. They appreciate the ease of setup, monitoring benefits, and the availability of account managers for compliance-related queries. However, there are instances where users have faced challenges, such as incorrect compliance reports and the need for extensive time investments to ensure compliance, leading to concerns about potential operational issues and Department of Labor compliance. The platform’s ability to streamline compliance tasks and provide timely support seems to be a point of contention among users, with some experiencing smooth compliance processes while others encounter difficulties in maintaining regulatory adherence. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)

“Our account manager has changed multiple times.; The compliance report was incorrect.”Administrator in Manufacturing, Plastics, 51-200 employees

“Decrease in administrative time expenditures; Negative impact on only being able to apply company matches once per year; Compliance is much easier and worry-free.”Manager in Human Resources, Marketing & Advertising, 51-200 employees

“We did not have payroll integration. We submitted a report for each payroll. There is not a record on the portal that shows these reports after the fact. There is no way to see if the submitted information matches the entered information. We went through several compliance tests without any true feedback or results.”Administrator in Human Resources, Information Technology & Services, 11-50 employees

About the Author

TrustRadius Insights
TrustRadius Product Guides are created by synthesizing user reviews to identify commonly discussed topics. These guides highlight common use cases, frequently used features, and more. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions. If you feel something is missing or incorrect, please let us know.

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