Network Solutions Product Guide

TrustRadius Insights
July 2, 2024
Marketing, Product Guides

Network Solutions Product Guide

Thinking about purchasing Network Solutions? Check out our in-depth guide, synthesized from authentic user reviews. We’ve summarized users’ thoughts about how well Network Solutions works for them.

Highlight the Right Reviews

Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.

Email and Communication

Email Services

Opinions on Network Solutions’ email services are diverse among reviewers. Some users praise the reliability and functionality of the email services, highlighting its ease of use and solid performance. However, others express frustration with delays in resolving email-related issues, citing challenges in accessing higher-level technical support and experiencing prolonged wait times for problem resolution. The general consensus seems to be that while Network Solutions offers a dependable email service, there are areas for improvement in terms of responsiveness and customer support for email-related concerns. (Source Reviews: 1, 2, 3)

“We need to get this business up and running, a delay like this is costing us thousands of dollars. Be careful!”Executive in Corporate, Staffing & Recruiting, 1001-5000 employees

“If you need email for your domain name that is reliable, Network Solutions has a solid product.”Executive in Other, Consumer Electronics, 1-10 employees

Customer Support and Service

Opinions on Network Solutions’s customer support and service are polarized, with some users praising the ease of reaching customer service and the helpfulness of the support team. However, others express frustration with the lack of timely resolutions, poor communication, and difficulties in getting issues resolved promptly. The inconsistency in support quality and the challenges faced when seeking assistance seem to be common themes among reviewers. (Source Reviews: 1, 2, 3, 4, 5)

“Support for Free Open Source 3rd party products you have to pay for the help; Calling Network Solutions during busy periods can lead to an overflow center which isn’t as helpful as the domestic support centers; Pricing could be more competitive on domain name registration; Email boxes could have a larger capacity without having to pay for more space.”Executive in Other, Consumer Electronics, 1-10 employees

“The webpage for managing our DNS, SSL, and hosted webpage is cumbersome to navigate and difficult to make changes; Configuring DKIM records with O365 was a hassle and I had to do a lot of digging to figure out how to get it done with Network Solutions; Network solutions does not support DNSSEC.”Administrator in Information Technology, Banking, 201-500 employees

“From experience, they respond when they say they will – they say ’24-48′ hours but problems take weeks to resolve; I believe they don’t put service reps in the position of lying to your customers – give them access to accurate information; Give access to senior level support instead of just having text service reps that don’t have access to information or ability to actually fix anything.”Executive in Corporate, Staffing & Recruiting, 1001-5000 employees

Domain Services

Domain Registration

User feedback on Network Solutions’s domain registration functionality varies significantly. While some users appreciate the ease of use and cost-effectiveness of registering domains with Network Solutions, others express concerns about delays in resolving issues and the overall level of customer support provided. The ability to manage domains efficiently and set up services like web forwarding and DNS hosting is highlighted as a positive aspect by some users. However, there are also mentions of higher costs compared to competitors and occasional technical issues that impact the domain registration process. In conclusion, opinions on Network Solutions’s domain registration capabilities are mixed, with both positive and negative experiences reported by users. (Source Reviews: 1, 2, 3, 4, 5)

“Network Solutions is easy to use and comparatively cost effective. The website is easy to use and cloud based.”Administrator in Information Technology, Education Management, 51-200 employees

“Support is very poor for an industry with generally poor support.”Technician in Information Technology, Information Technology & Services, 11-50 employees

“Depending on the domain, it can cost as little as $70 for email, web forwarding and domain registration for a year, less if you don’t need the forwarding.”Executive in Other, Consumer Electronics, 1-10 employees

Domain Transfers

Users generally express frustration with Network Solutions’ domain transfer process, citing delays and poor support as significant drawbacks. Despite some positive feedback on the ease of editing zone files and the consistency of transfers, the overall sentiment leans towards dissatisfaction. Issues such as unnecessary delays, poor security options, and unreliable core transfer functions contribute to a lack of confidence in Network Solutions’ domain transfer capabilities. Additionally, the lack of efficient support further exacerbates users’ concerns, leading to a general consensus that improvements are needed in this aspect of the service. (Source Reviews: 1, 2, 3)

“Transfers perform consistently.”Technician in Information Technology, Information Technology & Services, 11-50 employees

“Transfers have unnecessary extra delays built in.”Technician in Information Technology, Information Technology & Services, 11-50 employees

“Any A, MX, TXT, or CNAME record updates do tend to propagate fast than any other DNS registrar I have worked with.”Administrator in Information Technology, Banking, 201-500 employees

Domain Forwarding

Reviewers generally find Network Solutions’s domain forwarding feature to be a cost-effective and user-friendly solution for pointing domains to specific locations like Etsy shops or SmugMug accounts. Users appreciate the ease of managing domains through Network Solutions, especially when utilizing Web Forwarding to enhance brand awareness. While some users acknowledge that Network Solutions may not offer the cheapest domain registration, they value the customer support and intuitive website interface for managing domain forwarding efficiently. The positive impact on ROI, coupled with the convenience of bundled services like web hosting and DNS management, contributes to a favorable perception of Network Solutions’s domain forwarding capabilities among users. (Source Reviews: 1)

“If you have an Etsy shop or SmugMug account and you want to have a domain name that points to those locations, Network Solutions Web Forwarding is a cost-effective easy solution.”Executive in Other, Consumer Electronics, 1-10 employees

About the Author

TrustRadius Insights
TrustRadius Product Guides are created by synthesizing user reviews to identify commonly discussed topics. These guides highlight common use cases, frequently used features, and more. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions. If you feel something is missing or incorrect, please let us know.

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