Runa Product Guide

TrustRadius Insights
July 2, 2024
Marketing, Product Guides

Runa Product Guide

Thinking about purchasing Runa? Check out our in-depth guide, synthesized from authentic user reviews. We’ve summarized users’ thoughts about how well Runa works for them.

Highlight the Right Reviews

Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.






Engagement and Loyalty Programs

Employee Rewards and Recognition

Users consistently praise Runa’s employee rewards and recognition features. They highlight the platform’s ability to streamline the process of recognizing employees for their hard work and milestones. Many users appreciate the wide range of gift card options available, making it easy to choose rewards that resonate with employees. Additionally, Runa’s user-friendly interface and responsive customer support contribute to a positive experience when utilizing the platform for employee recognition. (Source Reviews: 1, 2, 3, 4, 5)

“Employee Recognition, Birthday recognition, spot recognition, etc. The platform has many options and easily allows for our company to purchase and distribute over 400+ gift card options for our employees in 1 fell swoop. The employee choice has been a huge positive.”Professional in Human Resources, Logistics & Supply Chain, 201-500 employees

“Runa works very well for remote companies who do not meet in person for recognition events, etc. There are not a lot of options for remote companies to have competitive recognition offering in terms of gift cards and Runa definitely solves our needs there. Their customer support has always been very responsive when a question has come up!”Employee in Marketing, Computer Software, 51-200 employees

“From the sales teams perspective, we currently don’t have any issues with the service. The platform is super easy to use, there’s a vast amount of vouchers available and customer services provided to us to great.”Team Lead in Sales, Utilities, 1001-5000 employees

Customer Loyalty Programs

Users consistently highlight Runa’s customer loyalty programs as a key strength, emphasizing the platform’s effectiveness in incentivizing customers and rewarding both employees and clients. The program’s user-friendly interface, vast selection of vouchers, and responsive customer support contribute to a positive experience for businesses utilizing Runa for customer incentives and rewards. While some minor issues such as customer data reporting and limited representation in certain markets have been noted, overall, Runa’s customer loyalty programs are viewed favorably by users for their ability to enhance engagement and recognition within organizations. (Source Reviews: 1, 2, 3)

“The platform is super easy to use, there’s a vast amount of vouchers available and customer services provided to us to great.”Team Lead in Sales, Utilities, 1001-5000 employees

“Runa works very well for remote companies who do not meet in person for recognition events, etc. There are not a lot of options for remote companies to have competitive recognition offering in terms of gift cards and Runa definitely solves our needs there.”Employee in Marketing, Computer Software, 51-200 employees

“So far Runa is not represented much in Asian markets, but this is in their plans. Runa could offer currency conversion on its own, which would make life easier for their clients:)”General Manager in Corporate, Human Resources, 1-10 employees

Customer and Employee Engagement

Users appreciate Runa’s dedication to providing a wide selection of gift suppliers in Europe through a convenient aggregator platform. The platform’s commitment to excellent customer service, with a dedicated customer success representative, has been a standout feature for many users. While Runa’s presence in Asian markets is currently limited, users are optimistic about the platform’s potential expansion plans. Additionally, the suggestion for Runa to offer currency conversion services is seen as a valuable enhancement that could further streamline the user experience. (Source Reviews: 1, 2)

“Runa handles customer service very well, we have a dedicated customer success person, who is always there for us, works quickly and professionally.”General Manager in Corporate, Human Resources, 1-10 employees

“Runa is great if you need a large selection of gift suppliers in Europe from an aggregator, without contacting each of them separately.”General Manager in Corporate, Human Resources, 1-10 employees

Financial and Transaction Management

Gift Card Management

Users consistently highlight Runa’s gift card management as a key strength, citing its ability to streamline processes, offer a wide range of options, and provide efficient distribution methods. While some mention concerns about expiration dates and credit card processing fees, the overall sentiment leans towards positive experiences with Runa’s gift card management system. The platform’s features like digital gift card sales, merchant relations management, and ease of use for both employees and customers contribute to its favorable reputation in this aspect. (Source Reviews: 1, 2, 3, 4, 5, 6)

“Employee Recognition, Birthday recognition, spot recognition, etc. The platform has many options and easily allows for our company to purchase and distribute over 400+ gift card options for our employees in 1 fell swoop. The employee choice has been a huge positive.”Professional in Human Resources, Logistics & Supply Chain, 201-500 employees

“We purchase digital gift cards from Runa via API. We purchase the gift cards at a discount. They manage the merchant relations and the settlement with the merchants.”Executive in Corporate, Retail, 51-200 employees

“Runa is great if you need either a direct gift card supplier or if you need to purchase digital gift cards in bulk. Great for adhoc as well.”Manager in Customer Service, Retail, 11-50 employees

Voucher Systems

Users also appreciate the platform’s feature that allows for easy voucher resend in case of customer errors, minimizing the need for manual intervention. However, some reviewers express a desire for a wider range of merchants and better discount rates on certain brands. Despite these minor concerns, the overall consensus is that Runa’s voucher system is a valuable asset for businesses looking to incentivize customers effectively. (Source Reviews: 1, 2, 3)

“At times I find we have a lot of customers who either make errors when entering their email upon sign up or provide us the wrong one etc. The function the platform allows for resending vouchers to a different email is so handy and means we can make these amends to sends without any hassle.”Team Lead in Sales, Utilities, 1001-5000 employees

“We purchase digital gift cards from Runa via API. We purchase the gift cards at a discount. They manage the merchant relations and the settlement with the merchants.”Executive in Corporate, Retail, 51-200 employees

“We have managed to offer international gift vouchers from multiple countries at once; With integration gift cards are provided to our clients in seconds; No bugs, integration and service overall is working very well.”General Manager in Corporate, Human Resources, 1-10 employees

Global Payment Solutions

Users appreciate Runa’s global payment solutions for streamlining payment reconciliation processes and providing a diverse range of ecard options. While some users have expressed minor concerns about certain functionalities, overall, Runa’s global payment solutions are seen as a valuable asset for businesses looking to efficiently manage payments and enhance employee recognition programs. (Source Reviews: 1)

“The platform saves us time, therefore the cost to manage and deliver e-cards is reduced; The ease in which we can reconcile payments saves us time when it comes to our financial systems.”C-Level Executive in Other, Marketing & Advertising, 11-50 employees

About the Author

TrustRadius Insights
TrustRadius Product Guides are created by synthesizing user reviews to identify commonly discussed topics. These guides highlight common use cases, frequently used features, and more. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions. If you feel something is missing or incorrect, please let us know.

Sign up to receive more buyer resources and tips.