Top Features for eCommerce Software
eCommerce software’s main features are the online shopping cart, product/inventory management, and secure payment processing. It also includes additional features like order and customer management, marketing tools, customer behavior analytics, and reporting, plus integration with tools like CRM and ERP. All of these features help in automation, improving customer experience, and driving business growth. Companies providing eCommerce services must check out the basic to advanced features before installing an eCommerce software in their work environment.
This article brings the Top Features for eCommerce Software for you to build an idea on how the eCommerce platform can be chosen based on its features and functions.
Top eCommerce Software Features
Product catalog and listings
An eCommerce product catalog serves as the centralized digital repository of all items a business offers, and product listings are created for the individual, customer-facing page for each product. This feature mostly helps customers to experience easy search and find the specific product that they are looking for, and make a quick and easy decision when required.
Benefits:
- Product catalog and listing are essential for optimizing user experience, boosting search engine visibility, and maximizing conversions.
- Product catalogs operate as the virtual showroom of an online store and help buyers make purchase decisions by providing detailed information about a product in an organized manner.
- With publicly visible representation of a single product on a specific sales platform, like a brand’s website, Amazon, etc., product listings reflect one item from the broader product catalog.
- The product catalog can be customized to meet the platform’s technical specifications and appeal to its target audience.
SAP Commerce Cloud
On the SAP Commerce Cloud platform, products are easy to browse, and listings include descriptions, photos, 360-degree views, and videos, which help customers select and make decisions. The platform also uploads products in bulk using spreadsheets and easily updates the product catalogs. SAP Commerce Cloud users have shared their feedback by rating the feature in their TrustRadius review section after using the product. Satisfied users have scored the feature 8.4 in their TrustRadius reviews, and the score is purely based on the user reviews.
“We use SAP Commerce Cloud for our B2B customer portal. Customers can register on the portal, browse through the product catalog, place an order utilizing their special pricing (if any), and payment conditions. The product catalog includes a variety of over 100K products.
The portal offers standard online shop features, like adding new addresses, creating purchase lists, reordering previous carts, and initiating returns. In addition to order placement, customers can track the status of their order, download documents like invoices, quotations, and technical datasheets.”
Read this Verified User’s full review here.
Product management
Product management within an eCommerce platform optimizes the digital shopping experience by managing the platform rather than physical products. This includes managing product catalog details like product descriptions, pricing, and images, along with adding new items, organizing categories, and maintaining accurate inventory levels. It is essential for delivering a seamless customer experience. Product catalogs can easily be streamlined by automating updates, ensuring data consistency across channels, and enabling real-time adjustments.
Benefits
- Effective catalog management: Effective product catalog management involves enriching product data with high-quality images, compelling marketing copy, and relevant digital assets to give customers a complete view of each item.
- Enriched customer experience: A well-maintained catalog enhances searchability, improves the shopping experience, and reduces return rates.
- Real-time update: The feature has capabilities to ensure that product information, pricing, and availability remain accurate across all channels.
Shopify Plus
Shopify Plus offers easy and organized product management with updated product catalogs. Products with variations or configurable options are easy to list and easy to browse in the platform. The platform also integrates with existing company websites or blogs to provide a next-level customer experience. Shopify Plus users have scored the feature 8.4 in their TrustRadius reviews.
“We use Shopify Plus as the primary platform for our online store, seamlessly integrated with our ERP system, Acumatica. This connection allows us to automatically manage orders, synchronize inventory, and update product listings in real time. Shopify Plus provides a reliable, scalable solution for processing both B2C and B2B transactions while maintaining brand consistency across multiple sales channels. The integration with Acumatica eliminates manual data entry, reduces fulfillment errors, and ensures accurate stock visibility company-wide.”
Read this Verified User’s full review here.
Inventory management
The eCommerce inventory management enables monitoring and regulating the flow of products, from sourcing and storage to tracking levels and fulfilling orders, to balance supply and demand for an online business. Effective management ensures customers receive products on time, prevents overselling or stockouts, and reduces operational costs by optimizing inventory levels.
Benefits
- Stock levels: The eCommerce software keeps a track of the quantity and location of products across all sales channels. This prevents overselling and provides visibility into what’s in stock, understocked, or out of stock.
- Order fulfillment: The eCommerce software ensures that customer orders are fulfilled with accuracy, and the process of order fulfillment is carried out efficiently. This leads to improved customer satisfaction and reduced shipping errors.
- Demand and supply forecasting: Analyzing sales data and trends helps predict future demand, allowing businesses to restock proactively and avoid both stockouts and overstocking.
BigCommerce
BigCommerce is a SaaS platform enabling SMBs to develop eCommerce sites. It has tools to integrate inventory management and order processing. It is designed for storefronts, configuring products, payment management, generating traffic, and optimizing conversion. BigCommerce users have scored the feature 8.1 in their TrustRadius reviews.
“We utilize BigCommerce as an eCommerce platform to build, manage, and scale online stores for our clients. We recommend BigCommerce to customers looking for a flexible and easy-to-use eCommerce solution. We primarily focus on the US and European markets. The scope includes store design and development, Inventory setup, custom Integration, Order management, etc.”
Read this Verified User’s full review here.
Order processing
Order processing occurs after a customer places an online order. This is the process by which eCommerce businesses involves receives the order, verify payment and stock, and then ship it. This process helps companies with order verification, inventory management, picking and packing, and finally, shipping the product to the customer. Efficiency is crucial in this aspect for customer satisfaction and operational success.
Benefits
- Customer communication: It is important to keep the customer informed about their order’s status, including confirmation, shipment, and tracking updates throughout the process. The software efficiently manages that.
- Post-delivery review: The process is important for understanding that a product delivery is completed and customer satisfaction rate is understood through customer feedback, reviews, and ratings.
EvolutionX
EvolutionX empowers customers to make the best buying decisions with integrated product catalogs and order processing that enhances customer satisfaction. It also includes updated wholesaler product info and pricing, and product overlay functionality to keep customers informed with updates. EvolutionX users have scored the feature 8.1 in their TrustRadius reviews.
“We use EvolutionX to power our eCommerce store – and our online shopping. EvolutionX allows us to serve our customers online – both B2B and B2C – and provides them with a whole suite of powerful tools (online shopping, account management, etc). We love it because it gives our store a much broader reach, allowing us to effectively sell our products throughout The Bahamas.”
Read Brent’s full review here.
Multi-site management
Multi-site management operates and administers multiple online stores from a single platform. This helps businesses to customize content for different markets, customer segments, or brands, while maintaining a central hub for shared data, branding, and administration. Key benefits include enhanced efficiency, reduced development costs, improved customer experience through localization, and the ability to scale into new markets.
Benefits
- Increased efficiency: This feature streamlines administration and reduces manual data entry, with assets and workflows shared and reused across sites.
- Cost savings: It lowers development costs and time, creating new sites faster by replicating and customizing existing ones rather than starting from scratch.
- Market expansion: The feature is flexible and efficient for entering new markets or testing different business models under a single umbrella.
Adobe Commerce
Adobe Commerce administrators can manage multiple storefronts or websites under one umbrella. Businesses can easily customize the functionality of their eCommerce operation with custom code or add-ons. Adobe Commerce offers personalized shopping at scale, delivering as Adobe Commerce as a Cloud Service (ACCS) to boost conversion with an AI-powered storefront, built-in merchandising, and GenAI-driven content. Adobe Commerce users have scored the feature 7.6 in their TrustRadius reviews.
“Me and my team worked on the Adobe Commerce for multiple websites of US based clients. We developed Ecommerce sites using both community and Enterprise version of Adobe Commerce. Clients were looking for a solution that can handle their requirements that includes custom development, Multi-store, Multi-language support, Third party integration with ERPs, CRMs, payment gateways, Shipping service providers, Discounts, promotions, Security, scalability etc.”
Read this Verified User’s full review here.
eCommerce security
eCommerce security involves using protocols and measures to protect online transactions, customer data, and business operations from cyber threats like fraud and data breaches. Key strategies include data encryption, secure payment gateways, multi-factor authentication, and regular security audits to ensure integrity, confidentiality, and trust. A robust security framework is essential for both protecting sensitive information and building customer confidence.
Benefits
- Secure Payment Gateways: Trusted third-party platforms that handle transactions securely, adhering to PCI DSS standards to safeguard sensitive financial data.
- Firewalls and Anti-Malware: Essential security layers that defend the eCommerce environment against unauthorized access and malicious threats.
- Regular Audits and Scans: Preventive measures such as penetration testing and PCI compliance scans to identify and resolve vulnerabilities before exploitation.
WooCommerce
WooCommerce security measures prevent and protect payments from breaches of sensitive payment information. It is easy for customers to view the shopping cart and checkout without losing sensitive or personal details out and raw.WooCommerce users have scored the feature 8.6 in their TrustRadius reviews.
“We use Woocommerce for running our online store to allow our customers to buy items and pay via credit card. The platform is setup to display 50+ products with varying level of options to customise the order such as size, colour, style. The platform is setup to link with our Stripe account which allows for instant payment processing.”
Read this Verified User’s full review here.
Content Management System (CMS)
An eCommerce CMS is software that combines content management with eCommerce functionalities, allowing businesses to build and manage an online store without extensive coding knowledge. It provides a user-friendly interface to create and edit content like product pages and blog posts, while also handling crucial eCommerce operations such as managing products, inventory, customer accounts, and secure payment processing.
Benefits
- User-friendly: CMS empowers non-technical users to manage their online store efficiently.
- Efficiency: The feature helps with quick updates and real-time changes for content and products.
- Scalability: CMS helps in expanding with plugins and extensions as the business grows.
Squarespace
Squarespace, with its features, can post or page comments through an approval process, auto-approve commenters based on their email addresses, block commenters by IP address, delete comments, etc. The CMS helps users to create the right website infrastructure with pagination, page headers, titles, meta tags, URL structure, etc., to increase the site’s visibility in search engine results. Squarespace users have scored the feature 7.4 in their TrustRadius reviews.
“We launch websites faster with Squarespace for new events and services, allowing a modern, functional design with integrated modules. For innovation events, we embed other tools like the Miro whiteboard for ideation and Notion timelines for project tracking. I love that I can easily manage all my websites and domains in Squarespace and add collaborators securely.”
Read Maria’s full review here.
Choosing the Top Features for eCommerce Software
eCommerce software plays an important role in online shopping businesses. It offers customer satisfaction with the best online shopping experience by taking care of seamless inventory management, order processing, and secure payment processing, along with integration with different suitable tools. Considering the few top features for eCommerce Software mentioned in this article, companies must ensure they buy suitable software for their workspace that meets business goals and also stays cost-effective.
To continue your research, explore the eCommerce software on TrustRadius. You can compare products, read verified reviews, and see which solutions best fit your needs. You may also find value in related categories and resources, including:
