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Brevo Product Guide

TrustRadius Insights
July 2, 2024
Marketing, Product Guides

Brevo Product Guide

Thinking about purchasing Brevo? Check out our in-depth guide, synthesized from authentic user reviews. We’ve summarized users’ thoughts about how well Brevo works for them.

Highlight the Right Reviews

Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.






Email Campaign Essentials

Email Campaign Management

Users consistently praise Brevo’s email campaign management features. They find the platform intuitive and user-friendly for sending newsletters and tracking the success of their email campaigns. The ability to easily import contacts, generate detailed reports, and monitor delivery progress are highlighted as key strengths of Brevo’s email campaign management capabilities. Users appreciate the efficiency and cost-effectiveness of running email campaigns through Brevo, noting that it saves time and resources. While some users mention minor limitations in design flexibility, overall, Brevo is highly recommended for its strong performance in managing email campaigns effectively and efficiently. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Brevo is great for email campaigns. Outside of maybe some design inabilities at this time that doesn’t allow a broader capability to manipulate or edit imported images (which I assume will get better over time), Brevo is a strong recommendation for use of email campaigns.”Partner in Sales, Construction, 1-10 employees

“I am not a fan of email marketing in general but the user-friendly face of Brevo has changed my opinion and now we email with joy! I recommend Brevo for its outstanding add ons and features, meaning you have a full-service impression of your email campaigns performance.”Board Member in Professional Services, Publishing, 1-10 employees

“Brevo is perfectly suited for simple email campaigns, given that everything is pre-established, which can be an advantage. However, this limits the possibilities for graphic design. While this simplicity speeds up the process of creating and sending emails, it may not meet the needs of those looking to craft highly customized or visually intricate designs.”Consultant in Marketing, Marketing & Advertising, 1-10 employees

Newsletter Creation and Distribution

Users consistently praise Brevo’s newsletter creation and distribution features for their user-friendly interface and efficient workflow. The platform’s ability to streamline the process of designing and sending newsletters has garnered positive feedback from users across various industries. While some users have noted minor issues with scrolling on certain browsers, overall, Brevo’s newsletter creation functionality is commended for its ease of use and time-saving capabilities. The availability of customizable templates and valuable statistics for each sent newsletter further enhances the user experience and contributes to the platform’s positive reputation in the realm of newsletter creation and distribution. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Using the platform is easy and the flow of creating a newsletter feels natural. Support is readily available when needed and the statistics given for each sent newsletter are invaluable to plan the next newsletter.”Director in Marketing, Leisure, Travel & Tourism, 1-10 employees

“On some computers, ex. Chrome, it’s difficult to scroll down while designing the newsletter… Luckily I tried it on the Mac and it worked well.”General Manager in Marketing, Health, Wellness and Fitness, 1-10 employees

“I find these letters easy to create and I appreciate the intuitive use of most of the features. The participants’ contact details are well organised; Big choice of newsletter templates; Easy to create a newsletter.”General Manager in Marketing, Health, Wellness and Fitness, 1-10 employees

Contact and Mailing List Management

Users generally praise Brevo’s contact and mailing list management capabilities. They appreciate the ease of importing and organizing contact lists, as well as the ability to segment databases effectively. The platform’s features for maintaining a contact database of email subscribers and creating targeted lists are highlighted as strong points by reviewers. Additionally, users find the process of broadcasting emails to these lists straightforward and efficient. Brevo’s contact and mailing list management functionality is seen as a valuable asset for organizations looking to streamline their email marketing efforts and engage with their audience effectively. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“We need to measure our reach out to subscribers, to be sure if there’s any mistaken email address or if there are less subscribers than last month.”Professional in Marketing, Information Technology & Services, 1-10 employees

“We have done two email blasting campaign. With zero experience. We just import the mailing list directly from our contact list in Excel. Start designing the email contents and sent.”Director in Corporate, Events Services, 1-10 employees

“Great for managing communications, newsletters etc to groups of subscribers. Not designed to allow for subscriber management other than for use as a comms tool, so would need to duplicate contact lists with other systems.”C-Level Executive in Corporate, Non-profit Organization Management, 11-50 employees

“Brevo’s interface is very intuitive and easy to use. The menus are clear and well organized, and the features are easy to find. Even beginners can make their first campaigns easily.”Executive in Corporate, Human Resources, 11-50 employees

Additional Tools and Features

Pricing and Plans

Users consistently praise Brevo’s cost-effective pricing and plans offerings. The general sentiment among reviewers is that Brevo provides reasonable pricing options, especially for SMEs and beginners in the marketing field. Users appreciate the transparency in Brevo’s pricing structure, with clear plans displayed on the website and charges aligning with the stated plans. The availability of a free version that allows for 300 daily emails at no cost is seen as a significant advantage, particularly for those starting out with email marketing campaigns. Additionally, the ability to track open rates, click rates, and manage subscriber lists efficiently at a reasonable cost is highlighted as a strong point by users. While some reviewers mention minor areas for improvement, such as the need for an email bounce checker and enhancements in email appearance consistency, the overall consensus is that Brevo’s pricing and plans are a valuable asset for businesses looking to engage in effective email marketing campaigns without breaking the bank. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, , 11, 12, 13, 14, )

“First plan allows 300 daily emails at no charge, basically free email marketing and in most cases they reach the inbox. Also allows me to see how different campaigns perform and find out which email subject or content works better. The analytics are a big plus – open rate and click rate are very important.”Employee in Customer Service, Consumer Services, 51-200 employees

“For starters and beginners, I would highly recommend Brevo platform. Reasonable pricing, and has an entire suite of services to help with marketing, sales, and especially newsletters due to a friendly interface for managing subscribers and campaigns.”Employee in Customer Service, Consumer Services, 51-200 employees

“Should increase the contact in the free version; Landing page features can be improved.”Director in Information Technology, Information Technology & Services, 1-10 employees

Platform Usability and Interface

User feedback consistently highlights Brevo’s platform usability and interface as key strengths of the software. Reviewers appreciate the intuitive design that simplifies email marketing tasks, making it user-friendly for both experienced users and those new to email campaigns. The platform’s ease of use and intuitive interface contribute to a positive user experience, allowing for efficient management of email campaigns and contact lists. While some users suggest areas for improvement, overall sentiment leans towards Brevo’s platform usability and interface being well-received and beneficial for various marketing needs. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Brevo is a mature platform and has a very user-friendly interface. Their support system took some getting used to, but they’re very reliable, and answered all my questions. I’m very pleased with them overall and I’ve seen a lot of other CRMs and ESPs who have problems because they’re still new and trying to troubleshoot all the inevitable problems that come with this technology.”Administrative Assistant in Marketing, Banking, 11-50 employees

“I like the level of detail and flexibility Brevo allows when designing emails and I find their contact management system to be intuitive and user-friendly.”Account Manager in Marketing, Marketing & Advertising, 1-10 employees

“Its user-friendly design aligns perfectly with our workflow, ensuring a seamless experience.”Executive in Other, Automotive, 11-50 employees

“Brevo is very user-friendly for those who are newer to e-mail campaigns.”Administrator in Other, Religious Institutions, 1-10 employees

“Brevo is extremely user friendly. I rarely have to use the support because the documentation has everything and the steps detailed.”Manager in Marketing, Financial Services, 11-50 employees

Landing Page and Form Builders

Users consistently highlight Brevo’s landing page and form builders as robust and user-friendly tools that enhance their website building experience. The platform’s ability to create visually appealing landing pages and customizable forms is well-received by reviewers, who appreciate the ease of integration and the responsive design features. Brevo’s landing page and form builders are lauded for their efficiency in capturing leads and facilitating smooth communication with customers. The positive feedback underscores the importance of these features in streamlining digital marketing efforts and driving engagement. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Brevo presents different forms of integration methods to embed them in a website structure. It also has a high-performance responsive feature that allows you to fine-tune the final form output and their fields.”Administrator in Corporate, Sports, 1-10 employees

“I am a freelance digital consultant and I also build websites for many of my clients. It is very important that the forms on these websites are filled out and successfully emailed to the customers. This is why I use Brevo.”Consultant in Marketing, Marketing & Advertising, 1-10 employees

“Sendinblue has allowed me to capture a wider audience than other forms of marketing. It’s efficient and easy to use. I like the campaign designer and have made many eye-catching advertisement emails!”C-Level Executive in Sales, Insurance, 1-10 employees

Automation and Integration

Marketing Automation Tools

Users across various reviews have consistently highlighted Brevo’s marketing automation tools as a valuable asset for streamlining their email marketing processes. The general sentiment leans towards positive feedback, with users appreciating the platform’s intuitive interface and the ease of setting up automation workflows. Some users have also mentioned that Brevo’s marketing automation tools have helped them improve their email engagement rates and overall campaign performance. While there are a few suggestions for enhancements, such as more advanced automation options, the overall consensus is that Brevo’s marketing automation tools effectively support users in achieving their email marketing goals. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Brevo is great UX tool, very well designed for easy use and easy e-mail content editing. Duplication could be improved so that I can choose if I want to send the e-mail to the same audience or not. Automation workflow could have more options available especially with the If/else directive.”Project Manager in Other, E-Learning, 1-10 employees

“Automated emails convert better, my click rate is maybe your open rate. Bounce rates drop dramatically when using automatic warmup service. I’ve seen costs dropped from $2500/mo to $600/mo just by switching to Brevo for email marketing campaigns.”Consultant in Marketing, Information Technology & Services, 1-10 employees

“We were faced with the challenge that our previous provider had adjusted its business model and reduced the number of contacts in our tariff. This put us on a new search and directly highlighted the first feature of Sendinblue positively: No limitation to contacts, but to sent emails. So basically a traffic-based billing, which is very convenient for us.”General Manager in Information Technology, Farming, 1-10 employees

Transactional Email Services

Users generally express dissatisfaction with Brevo’s mandatory tracking of links in transactional emails. Despite the personalized communication and detailed statistics offered by Brevo, the inability to disable tracking links has raised serious privacy and security concerns among users. The reluctance of Brevo to deactivate this feature has led some users to seek alternative providers to safeguard the privacy of their customers. This issue highlights a significant drawback in Brevo’s transactional email services, overshadowing its other positive attributes. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, , 11, 12, 13, 14, 15)

“Scoped API keys; All links in transactional emails are automatically converted to tracking links which could not be disabled; Tracking system went offline and all links were unusable for a short time.”C-Level Executive in Product Management, Insurance, 11-50 employees

“We had serious privacy and security concerns regarding the obligatory tracking of links in our transactional emails.”C-Level Executive in Product Management, Insurance, 11-50 employees

“Personalized communication: use of contact lists without number limit; Detailed statistics: this helps me target better; Transactional emails.”Professional in Information Technology, Information Services, 1-10 employees

Integration and Compatibility

User sentiment regarding Brevo’s integration and compatibility features varies among reviewers. Some users praise Brevo for its ease of integration with various apps, such as Jotform, Zapier, and WordPress, highlighting its ability to streamline processes and enhance workflow efficiency. However, there are concerns raised about the need for better integration with third-party WordPress plugins and faster support response times. Despite these mixed opinions, Brevo seems to offer a solid foundation for integration and compatibility, catering to a range of user needs and preferences. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“They integrate with Jotform and Zapier (critical for us); They integrate with WordPress – again critical; Support was a bit slow but did work to solve the problem.”C-Level Executive in Information Technology, Online Media, 1-10 employees

“Ease of creating an email campaign; Easy Integration with several apps especially many WordPress form builders; Free version is quite good.”Director in Information Technology, Information Technology & Services, 1-10 employees

“Brevo presents different forms of integration methods to embed them in a website structure. It also has a high-performance responsive feature.”Administrator in Corporate, Sports, 1-10 employees

Strategy and Optimization

Email Marketing Strategies

Users consistently praise Brevo’s email marketing capabilities, highlighting its user-friendly interface, ease of use in creating and managing targeted campaigns, and detailed statistics for better targeting. While some users mention minor challenges like spreadsheet imports requiring tweaking, overall, Brevo’s email marketing strategies are seen as effective and efficient in reaching target audiences. The platform’s ability to streamline email marketing efforts and enhance communication with customers is widely appreciated by users across various industries. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Brevos excels as our preferred email software for marketing needs. Its intuitive interface seamlessly integrates with our business operations, making it the optimal choice after testing multiple platforms.”Executive in Other, Automotive, 11-50 employees

“Brevo makes it easy for untrained or inexperienced staff in the workforce to learn how to design and send EDMS if someone is off sick etc.”Administrator in Sales, Commercial Real Estate, 11-50 employees

Email Testing and Optimization

User feedback on Brevo’s email testing and optimization features varies widely. While some users praise its A/B testing capabilities and SPAM protection, others express a desire for more design options and a longer period of free testing. The platform seems to excel in simplifying campaign creation and optimizing contact management, but there are mixed opinions on the overall value it adds and the level of initial support provided. Despite these differing views, Brevo appears to offer a solid foundation for testing and optimizing email campaigns, catering to a range of user needs and preferences. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)

“CONS: Free A/B testing; More design options”Manager in Marketing, Education Management, 1-10 employees

“Still under analysis the global value added by Brevo; Initial support; A longer period of free testing. It has a great design form capabilities to be aligned to your website or landing page; I think Brevo will add a high value in automatization in gathering information and storage from clients, but I am under testing mode at the time being; It has a good understanding of the filtering needs when handling with client data”Administrator in Corporate, Sports, 1-10 employees

“Brevos excels as our preferred email software for marketing needs. Its intuitive interface seamlessly integrates with our business operations, making it the optimal choice after testing multiple platforms. Brevos significantly streamlines our email marketing efforts, enhancing efficiency and effectiveness in reaching our target audience. Its user-friendly design aligns perfectly with our workflow, ensuring a seamless experience.”Executive in Other, Automotive, 11-50 employees

Analytics and Reporting

Reporting and Analytics

Brevo users consistently highlight the effectiveness and reliability of its reporting and analytics capabilities. The platform’s detailed analytics, including open rates, click rates, and campaign performance metrics, are commended for providing valuable insights into email marketing campaigns. Users appreciate the ease of tracking and analyzing data to optimize their email strategies. While some reviewers express a desire for more advanced analytics features, the overall sentiment leans towards satisfaction with Brevo’s reporting and analytics functionalities. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“I would like to see more analytics.”Executive in Marketing, Management Consulting, 51-200 employees

“Brevo has an easy, uncomplicated system to create professional looking emails; Excellent platform; Easy system to follow; Great reporting system. Affordable; I can send out more emails than before; I love their reporting system.”Consultant in Professional Services, E-Learning, 1-10 employees

“Automated emails convert better, my click rate is maybe your open rate. Bounce rates drop dramatically when using automatic warmup service. I’ve seen costs dropped from $2500/mo to $600/mo just by switching to Brevo for email marketing campaigns.”Consultant in Marketing, Information Technology & Services, 1-10 employees

Deliverability and Open Rates

Brevo’s users consistently highlight the platform’s robust email deliverability and impressive open rates. The general sentiment leans towards positive feedback, with users appreciating the high success rates in reaching recipients’ inboxes and the ability to effectively engage with their audience through well-received emails. Some users have noted minor issues with campaign performance when multiple windows are open, but overall, Brevo’s deliverability and open rates capabilities are regarded as strong points by its user base. The platform’s focus on ensuring emails are successfully delivered and opened by recipients contributes significantly to its positive reputation among users seeking reliable email marketing solutions. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“When it comes deliverability, it has awesome experience, the only con is if you open multiple windows for campaigning, it stucks some times because of which have 9 out of 10. Postive is email deliverability and accurate statistics; Negative is you will have save unsubscribe link every time in the dashboard before sending email.”Manager in Marketing, Publishing, 11-50 employees

“Improved our deliverability rates; Decreased our email marketing costs; Decreased the amount of time spent on repetitive tasks.”Director in Other, Publishing, 1-10 employees

“Automated emails convert better, my click rate is maybe your open rate.; Bounce rates drop dramatically when using automatic warmup service.; I’ve seen costs dropped from $2500/mo to $600/mo just by switching to Brevo for email marketing campaigns.”Consultant in Marketing, Information Technology & Services, 1-10 employees

Design and Content

Template Design and Customization

Reviewers have highlighted Brevo’s template design and customization as a key aspect of the platform. Users appreciate the ease of use and the variety of design tools available, allowing for attractive and user-friendly email templates. Some reviewers have suggested improvements such as offering more design options and templates to cater to a wider range of preferences. Despite some minor critiques, the overall sentiment leans towards positive, with users finding Brevo’s template design and customization capabilities beneficial for creating engaging and visually appealing email campaigns. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Good templates; Attractive design; Easy user experience.”Manager in Marketing, Online Media, 1-10 employees

“The email campaign design feature is very easy to use, however some fine tunings would make the design experience better for the average user.”Administrator in Information Technology, Logistics & Supply Chain, 201-500 employees

“Improvement in design/shaping.; More influence in design/shaping.”General Manager in Marketing, Marketing & Advertising, 1-10 employees

Email Design and Content Creation

User feedback on Brevo’s email design and content creation capabilities is generally positive, with users praising the platform for its flexibility in design, ease of contact list management, and intuitive interface. The ability to easily add images, buttons, and customize email lists according to user behavior is highlighted as a key strength. Additionally, reviewers appreciate the time-saving features offered by Brevo’s content editor, which streamlines the content creation process. The platform’s support system also receives accolades for its responsiveness, with tickets being addressed promptly within 24 hours. (Source Reviews: 1, 2, 3, 4, 5)

“In our case, Brevo is great for email design and automation and they have nicely presented analytics!”Manager in Marketing, Information Services, 51-200 employees

“PROS: Flexibility in email design; Easy contact list management; Simple and intuitive platform; Support is excellent. Tickets raised are dealt with within 24 hours.”Account Manager in Marketing, Marketing & Advertising, 1-10 employees

“Easy email design – It’s very simple to add pictures, buttons, whatever I need. I like that I can duplicate a previous email and use that as a beginning template.”Administrator in Marketing, Retail, 51-200 employees

Personalization and Segmentation

Brevo users consistently highlight the platform’s exceptional personalization and segmentation capabilities. They appreciate the ease of creating targeted campaigns through advanced segmentation tools, allowing for tailored content delivery to specific audience segments. The ability to track performance and analyze results based on segmented campaigns is also commended, enabling users to optimize their email marketing strategies effectively. Despite some minor concerns about pricing models and personalization options, Brevo’s personalization and segmentation functionalities remain a strong suit for users across various industries and business sizes. (Source Reviews: 1, 2, 3, 4, 5, 6, , 8, 9, 10, 11, 12)

“Brevo is easy to use and budget-friendly for our small clients in the agency. We love customizable templates, segmentation, and analytics to optimize campaign effectiveness. It is fantastic!”Manager in Marketing, Marketing & Advertising, 1-10 employees

“Brevo’s interface is very intuitive and easy to use. The menus are clear and well organized, and the features are easy to find. Even beginners can make their first campaigns easily.”Executive in Corporate, Human Resources, 11-50 employees

“Pricing model could be based on contacts but not a deal breaker; Probably a drag down options for personalization options.”

Multi-Channel Marketing

SMS and Multi-Channel Marketing

Users consistently praise Brevo’s multi-channel marketing capabilities, particularly its integration with SMS and WhatsApp. The ability to reach customers through these channels has been a game-changer for many businesses, allowing for more personalized and targeted communication. While there are some minor concerns raised about specific functionalities like SMS to individuals or WhatsApp credits pricing, overall, users appreciate the ease of use and effectiveness of Brevo’s SMS and multi-channel marketing features. The platform’s user-friendly interface and the variety of tools available for segmentation and automation have been highlighted as key strengths in enhancing marketing campaigns through SMS and WhatsApp channels. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Great marketing tool for SMS and Email campaigns. We are switching from other marketing tools and Sendinblue seems to perform better on every aspect.”Manager in Marketing, Machinery, 51-200 employees

“CONS: SMS sending to specific countries fails.”Manager in Sales, International Trade & Development, 11-50 employees

“We use Brevo as our primary communication channel to connect with our valued B2B customers and to tell them about our latest products and promotions while keeping them in the loop about any shifts in our company policies.”Engineer in Marketing, Marketing & Advertising, 1-10 employees

“Better interaction with clients; Easier developing of Emails; Easier developing of SMS; The ability to Track Email & SMS; The ability to delete subscriber; The ability manually add a subscriber; The ‘Auto Save’ feature”Consultant in Human Resources, Education Management, 1-10 employees

Lead Generation and Sales Conversion

Users consistently praise Brevo for its lead generation and sales conversion capabilities. The tool is highly regarded for its effectiveness in reaching potential leads and converting them into customers. Many users have reported significant increases in sales and conversion rates after implementing Brevo into their marketing strategies. The ability to manage leads efficiently and effectively has been a key factor in the success of various businesses across different sectors. Brevo’s focus on lead generation and sales conversion has proven to be a valuable asset for organizations looking to grow their customer base and boost revenue. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Brevo has helped us achieve increasing conversion from our users.”Manager in Marketing, Automotive, 501-1000 employees

“More phone calls; More emails; Leads to customers.”Director in Finance and Accounting, Investment Management, 1-10 employees

“I made £200 off my first email campaign due to their free service. I think it is a brilliant and cost-effective way for smaller companies to generate leads and convert customers without spending much money.”Manager in Marketing, Education Management, 1-10 employees

Compliance and Support

Compliance and Spam Management

While Brevo’s users appreciate its user-friendly drag-and-drop editor and onboarding process, there are mixed opinions regarding its compliance and spam management capabilities. Some reviewers highlight Brevo’s guidance on compliance as a positive aspect, while others feel that there is room for improvement in this area. It seems that Brevo’s approach to compliance and spam management may vary in effectiveness based on user experiences. (Source Reviews: 1, 2, 3)

“Brevo guides us with regards to compliance.”General Manager in Marketing, Marketing & Advertising, 1-10 employees

“Very many of the other providers place little importance on GDPR compliance, server location, security and information requirements. This is very well solved here.”General Manager in Information Technology, Farming, 1-10 employees

“As a company in Germany, we have very strict regulations regarding the handling of customer data and Sendinblue places much more value on this than other providers.”General Manager in Information Technology, Farming, 1-10 employees

Customer Service and Support

Brevo’s customer service and support have garnered consistent praise from users across various reviews. Customers appreciate the prompt and helpful responses from the support team, highlighting their patience and willingness to go the extra mile to assist with queries and technical issues. While some users have mentioned minor delays in response times, the overall sentiment leans towards positive experiences with Brevo’s customer service, emphasizing its reliability and dedication to resolving issues effectively. The live person support and user-friendly interface have been particularly commended, contributing to a positive user experience when seeking assistance from Brevo’s support team. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, , 9, 10, 11, 12, 13, 14, 15)

“Brevo is extremely user friendly. I rarely have to use the support because the documentation has everything and the steps detailed. But when I needed the support, I was able to call, which was answered straight away, and Adam answered all my questions with patience and recorded a video to help clarify my question.”Manager in Marketing, Financial Services, 11-50 employees

“Terrible technical support and customer service. They are based outside the U.S. and do not expect a timely response to any technical issues you have. You are left to figure out things for yourself.”Executive in Corporate, Staffing & Recruiting, 1-10 employees

“Brevo is helping us the last 3 years to grow our community. From 3000 people we have reached 800 in 2023. Brevo helps us send our large community weekly newsletters. Brevo is easy to use and has beautiful templates for us. We can’t imagine doing our daily business without it. Customer service is always fast and efficient.”Partner in Legal, Law Practice, 1-10 employees

About the Author

TrustRadius Insights
TrustRadius Product Guides are created by synthesizing user reviews to identify commonly discussed topics. These guides highlight common use cases, frequently used features, and more. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions. If you feel something is missing or incorrect, please let us know.

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