B2B Connection

Today, we awarded the 2018 TrustRadius Top Rated badges for Accounting, Tax and Budgeting Software. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores. They are not influenced by analyst opinion, the vendor’s company size, popularity, site traffic, or status as a TrustRadius customer. Financial accounting and budgeting is a methodology for recording and classifying a firm’s financial transactions, including reporting and analysis of these transactions. Accounting transactions are encompassed by the general ledger, which is a complete record of financial transactions over the life of a company. Accounting software automates transactional record-keeping processes so that transactions can be completed and tracked more efficiently and accurately. Accounting software is primarily back-office software concerned with record maintenance and regulatory compliance. This category of software has been slower to move to the cloud than many other software categories, but SaaS is now becoming the dominant delivery model. Integration, particularly with banks and clearing houses, is increasingly important in eliminating the need for manual data entry. The following products represent a range of very different product types. Some like QuickBooks Pro are on-premise products, while others like Xero are […]

Today, we awarded the 2018 TrustRadius Top Rated badges for Configure Price Quote Tools. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores. They are not influenced by analyst opinion, the vendor’s company size, popularity, site traffic, or status as a TrustRadius customer. Configure Price Quote (CPQ) tools are used by sales teams to generate product quotes and manage product configuration during the proposal process. CPQ tools institutionalize sales knowledge and product constraints, and can help determine pricing in complicated negotiations.  By semi-automating quotes, they save time for salespeople, who can then get accurate quotes to their customers more quickly. Integrations (to CRM, contract management, accounting, or product information systems, for example) are an important element in achieving these benefits. Feedback from other sales organizations on how well integrations support automation can be very helpful for buyers who are evaluating whether a product will help with efficiency, productivity, and consistency at their own organization. Here are the winners: Overall Top Rated Apttus Configure Price Quote Apttus was designed to help sales representatives create quotations for customers based on standardized pricing and configuration rules. It also offers […]

Today, we awarded the 2018 TrustRadius Top Rated badges for Web Conferencing Software. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores. They are not influenced by analyst opinion, the vendor’s company size, popularity, site traffic, or status as a TrustRadius customer. Web conferencing software allows companies to conduct business remotely and are particularly helpful for companies that have customers and employees all around the country or globe. Web conferencing software often goes beyond video conferencing, extending into presentations, or webinars, recording, and collaboration. Audio and video quality, reliability, scalability, and ease of use–especially for participants joining a call from outside the organization–are major considerations for buyers, but they can be difficult to assess before implementing a web conferencing system. Feedback from users at other similar organizations allow buyers to get a sense of performance and usability ahead of time, so they can make a more confident decision about which product will work best for them. Here are the winners: Overall Top Rated Zoom Zoom allows for online meetings while simultaneously enabling collaboration and file sharing. Reviewers highlight the strong video quality for teams of all […]

Today, we awarded the 2018 TrustRadius Top Rated badges for Construction Software. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores. They are not influenced by analyst opinion, the vendor’s company size, popularity, site traffic, or status as a TrustRadius customer. Construction software helps general contractors, subcontractors, and building companies manage different phases of the construction process, including bidding, estimating/takeoff, project management, building information management (BIM), job site data collection and reporting, document management and collaboration, accounting, and client management. Some vendors in the space offer a portfolio of different tools that cover most or all phases of construction, while other vendors offer a lighter weight product focused on a specific need, like safety or collaboration on building plans. Many businesses in the construction industry are just getting started with construction software, partly due to limited IT resources and expertise. Often construction employees aren’t as comfortable implementing or using new digital solutions when they’re used to pen and paper processes, so usability and ease of adoption should be among the top considerations when evaluating construction software. Here are the winners: Overall Top Rated Procore Procore is […]

Today, we awarded the 2018 TrustRadius Top Rated badges for Nonprofit Constituent Relationship Management Software. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores. They are not influenced by analyst opinion, company size, popularity, site traffic, or status as a TrustRadius customer. Traditionally, many nonprofits have used proprietary or home-grown databases or Excel spreadsheets to manage fundraising and donor relations. Nonprofit Constituent Relationship Management Software allows nonprofit staff to view and manage all relationships affecting the mission of the organization including volunteers, members, affiliates, partner organizations, and the board, in addition to donors. These systems store constituent data in one centralized location ensuring comprehensive planning and consistent messaging across all constituents. Although the general value proposition is similar across all products in the category, products differ significantly in price point and level of complexity. Here are the winners: Overall Top Rated Raiser’s Edge NXT Raiser’s Edge NXT is a cloud version of Blackbaud’s well-known Raiser’s Edge fundraising platform. The platform does not yet have feature parity with the original Raiser’s Edge platform, but has advantages in terms of usability and analytics, both of which are frequently […]

Today, we awarded the 2018 TrustRadius Top Rated badges for Remote Desktop Software. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores. They are not influenced by analyst opinion, the vendor’s company size, popularity, site traffic, or status as a TrustRadius customer. Remote Desktop Software, or Remote Administration Software, allows users, usually IT professionals providing maintenance, to gain access to a computer remotely when physical access is not possible. The typical scenario is when an IT technician takes control of a remote machine to troubleshoot problems, install patches or perform other maintenance tasks. Remote access tools are also sometimes used to provide remote access to a personal computer if, for example, someone is traveling and needs to retrieve a file. Although these tools are all broadly similar, there are feature and pricing differences and some products are free. More advanced or paid products tend to have enterprise-level features like secure access, user management, broad platform support, automatic connection, file transfer, VPN connection management, session record, etc. Here are the winners: Overall Top Rated TeamViewer TeamViewer offers remote support and web conferencing capabilities. It offers an array […]

Today, we awarded the 2018 TrustRadius Top Rated badges for Project Management Software. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores. They are not influenced by analyst opinion, the vendor’s company size, popularity, site traffic, or status as a TrustRadius customer. Project Management Software is designed to increase efficiency by allowing users to organize projects and resources and delegate individual tasks, as well as assign deadlines for deliverables. Most Project Management platforms also support collaboration by providing communication and document management features. Different platforms are better suited for different departments, PM methodologies, workplace cultures, technology environments, and scales of work. Reviews from people like you can help you sort out which product will work best for your company’s needs. Here are the winners: Overall Top Rated JIRA Software Atlassian JIRA is specifically designed to help software development teams manage tasks. In JIRA’s framework, projects are a collection of tasks or issues that get prioritized, assigned, and tracked across team members. Reviewers find the time tracking features and the collaboration features helpful, and say JIRA supports an agile project strategy well.   “JIRA is a perfect […]

Today, we awarded the 2018 TrustRadius Top Rated badges for Recruiting Software. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores. They are not influenced by analyst opinion, the vendor’s company size, popularity, site traffic, or status as a TrustRadius customer. Recruiting Software assists hiring managers and recruiters by automating steps to identify and hire job candidates. It streamlines the processes of searching for, attracting, interviewing, and onboarding new personnel. Applicant Tracking Systems (ATS) and Recruitment Management Systems (RMS) fall into this category. User feedback on recruiting software can help buyers evaluate flexibility, scalability, ease of integration with other talent management and HR systems, and what the candidate experience is like–important factors that determine whether a product will work well for their recruiting needs. Here are the winners: Overall Top Rated Oracle HCM Cloud   Oracle HCM Cloud is a talent management suite that provides human resource management features, payroll management, and HR reporting features, in addition to the typical recruiting and ATS features. Reviewers find the suite’s advanced analytics and reporting features useful, and appreciate the ability to customize the system to their processes. “…very […]

Today, we awarded the 2018 TrustRadius Top Rated badges for Content Management Systems. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores. They are not influenced by analyst opinion, the vendor’s company size, popularity, site traffic, or status as a TrustRadius customer. A Content Management System (CMS) allows a user to quickly manage and publish content for a variety of website types, including blogs, corporate websites, and ecommerce sites, without needing the expertise of a developer. Most CMS products offer a WYSIWYG (what-you-see-is-what-you-get) editor with pre-built templates, layouts, and themes, along with other features like search, tagging, SEO, content versioning, and scheduling. In reality, different CMS products require more or less technical skill, depending on the integrations/plugins, amount of custom styling, content types, and size of the website an organization plans to deploy. Reviews can provide helpful insight for buyers into ease of use versus website complexity, and what (if any) development resources were required with each CMS. Here are the winners: Overall Top Rated Adobe Experience Manager dobe Experience Manager is a business content management solution that supports multi-site content creation, management, and deployment. Users […]

Today, we awarded the 2018 TrustRadius Top Rated badges for Corporate Performance Management. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores. They are not influenced by analyst opinion, the vendor’s company size, popularity, site traffic, or status as a TrustRadius customer. Corporate Performance Management Software is sometimes seen as an extension of Business Intelligence (BI). BI tools collect data from multiple internal systems and external sources for analysis, and usually answers questions about past performance such as what happened and why. Corporate Performance Management (CPM) is equally focused on data as an aide to decision-making, but is more forward-looking and is primarily about managing an organization’s performance. The focus of  CPM is on forecasting, budgeting, financial planning, what-if analysis, and dashboards to show progress towards individual and project performance KPIs. The CPM market is relatively mature, and most of the following tools have overlapping functionality. However, there are significant differences in emphasis. While many tools do both, some tools are more focused on the financial accounting cycle, while others are more focused on organizational performance and strategy. Here are the winners: Overall Top Rated Anaplan […]

  The brand-new TrustMaps for Survey Tools are here, which means buyers can now use dynamic filters to find the best products for their company size. Dynamic TrustMaps rank products based on real-time user satisfaction ratings and evaluation frequency among SMBs and enterprises. Users of survey tools have shared 107 ratings and 187 in-depth reviews, spanning a broad range of products, use cases, and opinions. Buyers can now quickly locate the survey tools most highly rated and widely adopted by companies of similar size, and therefore most closely aligned to their needs. To understand what users are saying about specific product features and other use case parameters, check out our review base here. “Companies are increasingly looking to both customer and employee satisfaction as a key part of remaining competitive. Online survey platforms enable their research, but different feature sets are important depending on the use case,” said Vinay Bhagat, CEO of TrustRadius. “Users running customer satisfaction surveys might need CRM integration and in-depth customer profiling, whereas those gathering ‘360-degree’ employee feedback might need advanced branching logic with anonymity. Our Survey Tools TrustMaps™ and store of in-depth reviews help prospective buyers identify the best-fit solutions based on their specific needs.” Each TrustMap™ depicts […]

Earlier today we announced the release of our TrustMaps™ for Accounting software, which rank products based on user satisfaction ratings and research frequency among small businesses, mid-size companies and enterprises. The TrustMaps™ help software buyers quickly locate the solutions most highly rated and commonly considered by companies of a similar size, and therefore most closely aligned to their needs. Each TrustMap™ depicts Accounting software products on two dimensions – “likelihood to recommend” ratings by users and research frequency by prospective buyers on TrustRadius, as measured by unique page views. All ratings come from authenticated users of Accounting software products who reviewed or rated the product on TrustRadius.com. The guide also includes an overview of Accounting software trends as well as key factors to consider when selecting an Accounting solution. “This is a market in transition with emerging new vendors, and a shift in delivery model. On-premise product vendors still dominate the market, but cloud vendors are starting to make real inroads across all segments”, said Vinay Bhagat, CEO of TrustRadius. “Our Accounting Software TrustMaps™ provide Accounting professionals with a pragmatic approach to identify the best-fit solutions based on market segment, user satisfaction and research frequency on TrustRadius.” Best Accounting Software for Small Businesses (<50 employees)  Based on […]

Earlier today we announced the release of its TrustMaps™ for Talent Management software, which rank products based on user satisfaction ratings and evaluation frequency among SMBs and enterprises. Unveiled in the company’s first Buyer’s Guide to Talent Management Software, the TrustMaps™ help software buyers quickly locate the solutions most highly rated and widely adopted by companies of a similar size, and therefore most closely aligned to their needs. Each TrustMap™ depicts Talent Management suites on two dimensions – “likelihood to recommend” ratings by users and evaluation frequency on TrustRadius, as measured by unique page views. All ratings come from authenticated users of Talent Management suites who reviewed or rated the product on TrustRadius.com. The guide also includes common capabilities and key factors to consider when selecting Talent Management software. “Enterprise talent management suites encompass an ever-broader range of integrated capabilities forcing standalone vendors of individual components to focus on the mid-market or on more complex needs for niche markets.” said Vinay Bhagat, CEO of TrustRadius. “Our Talent Management TrustMaps™ provide HR professionals with a pragmatic approach to identify the best-fit solutions based on market segment, user satisfaction and evaluation frequency on TrustRadius.” Michael D. Haberman, Co-founder and Senior Consultant, Omega HR Solutions agrees: “With […]

3/17/2015 Earlier today we announced the release of our TrustMaps™ for Customer Relationship Management (CRM) software, which rank products based on user satisfaction ratings and evaluation frequency among small businesses, mid-size companies and enterprises. Unveiled in our first Buyer’s Guide to CRM Software, the TrustMaps™ help software buyers quickly locate the solutions most highly rated and widely adopted by companies of a similar size, and therefore most closely aligned to their needs. Each TrustMap™ depicts CRM products on two dimensions – “likelihood to recommend” ratings by users and evaluation frequency on TrustRadius, as measured by unique page views—an indication of product growth or momentum. All ratings come from authenticated users of CRM tools who reviewed or rated the product on TrustRadius.com. The guide also includes common capabilities of CRM software, key factors to consider during the evaluation process and pitfalls to avoid when implementing CRM software. “While Salesforce remains the dominant player in the space, we see a lot of highly rated, small business-focused CRM tools that are simple to use and include other functionalities like marketing automation,” said Vinay Bhagat, CEO of TrustRadius. “Our CRM TrustMaps™ provide prospective buyers with a pragmatic approach to identify the best-fit solutions based on market segment, user […]

Earlier today, we announced the release of our TrustMaps™ for Core HR software, which rank products based on user satisfaction ratings and evaluation frequency among Small and Medium-Sized Companies and Enterprises. Unveiled in our first Buyer’s Guide to Core HR Software, the TrustMaps™ help software buyers quickly locate the solutions most highly rated and widely adopted by companies of a similar size, and therefore most closely aligned to their needs. The Buyer’s Guide includes a detailed review of products by use case, and a distillation of 290+ authenticated end-user reviews and ratings across 10 Core HR products. Each TrustMap™ depicts Core HR products on two dimensions – “likelihood to recommend” ratings by users and evaluation frequency on TrustRadius, as measured by unique page views. All ratings come from authenticated users of Core HR tools who reviewed or rated the product on TrustRadius.com. The guide also includes common capabilities and key factors to consider when selecting Core HR software. “The HR software landscape has been changing rapidly as Core HR vendors add capabilities from adjacent categories like talent management and recruiting to better serve customers who seek to hire, develop, engage, measure and retain their people more holistically” said Vinay Bhagat, CEO of TrustRadius. “Our Core HR TrustMaps™ provide […]

Earlier today we announced the release of our TrustMap™ for Enterprise Social Media Management software, which ranks products based on end-user “likelihood to recommend” ratings and frequency of evaluation by enterprises. Unveiled in our new Buyer’s Guide to Enterprise Social Media Management Software, the TrustMap™ helps software buyers quickly locate the products most highly rated and evaluated by their peers. The Buyer’s Guide includes a detailed review of products by use case, and a distillation of 400+ authenticated end-user reviews across 23 social media management products used within enterprises. Because social media management software requirements vary depending on use case, the guide explores the three major ways enterprises are leveraging social media: customer care, social intelligence and marketing, along with the software features and products that support them. The guide also includes in-depth cases studies of how Comcast, British Telecommunications and Groupon are using social media management software for enterprise-level social media programs. “Since we launched our first Buyer’s Guide to Social Media Management Software in November 2013, companies have matured in their use of social media technology,” said Vinay Bhagat, CEO of TrustRadius. “Social media programs are now enterprise-wide and no longer confined to marketing. While we are focusing on the needs […]

It’s been a great year at TrustRadius! Our members have contributed 10,000+ in-depth user reviews and ratings.  And 125,000+ software buyers now rely on these insights every month. Together we’re changing how business software is bought and sold.  Thank you! To wrap up 2014, we’re highlighting the 14 most-read articles on TrustRadius this year. Enjoy and stay tuned for more real-world user insights in 2015. 1. Best Marketing Automation Software for Small Businesses, Mid-Size Companies and Enterprises Unveiled in our first Buyer’s Guide for Marketing Automation Software, the Marketing Automation TrustMap™ quickly helps marketers locate the solutions most closely aligned to their needs and most highly rated by their direct peer group within each market segment – small businesses, mid-size companies and enterprises – read more >> 2. Top 10 Fastest Growing Marketing Automation Platforms In Q3 2014, the most evaluated marketing automation products – based unique page views for marketing automation products, a measure for how many people are running product evaluations on TrustRadius – were Hubspot and Marketo, followed by Pardot (from Salesforce), Act-On, Eloqua (from Oracle) and ExactTarget (from Salesforce) – read more >> 3. Why did HubSpot build a CRM? An interview with Mike Volpe, CMO Earlier this fall, HubSpot, widely known for its comprehensive online marketing suite and as the torch bearer for inbound marketing, took many by surprise in announcing […]