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Lightspeed Retail Product Guide

TrustRadius Insights
July 2, 2024
Product Guides, Sales

Lightspeed Retail Product Guide

Interested in discovering how Lightspeed Retail really performs? This product guide was compiled from real user reviews and lays out how the product performs for them. Get an accurate picture of Lightspeed Retail from those who know it best.

Highlight the Right Reviews

Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.






Inventory and Sales Management

Inventory Management

Users generally praise Lightspeed Retail for its effective inventory management capabilities. Reviewers highlight the system’s ease of use in tracking inventory, making it simple to keep tabs on stock levels and product movement. While some users appreciate the robust inventory control features and the efficiency of inventory tracking, others express concerns about the system’s limitations in handling larger SKU assortments and complex inventory reorder requirements. Despite some mixed opinions, Lightspeed Retail’s inventory management functionality appears to be a valuable asset for businesses seeking streamlined inventory control processes. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8)

“We use Lightspeed Retail to complete transactions for retail, grooming, and lodging. We now have the analytics to track purchase history so we can make better decisions with what we offer in the future. The inventory control side is very useful for year-end inventory and sending product from location to location.”Director in Corporate, Farming, 51-200 employees

“Amazing efficiency of inventory tracking.”Administrator in Other, Textiles, 1-10 employees

“With a larger SKU assortment size, the software really starts to struggle with doing physical inventory after scanning in a few hundred items.”C-Level Executive in Sales, Retail, 1-10 employees

Sales and Transactions

Users generally praise Lightspeed Retail for its sales and transactions capabilities. Reviewers highlight the system’s efficiency in managing sales transactions, tracking inventory, and processing online sales. While some users find the pricing to be on the higher side, the majority appreciate the ease of use and the integration with other programs for enhanced sales management. Additionally, users value the quick and useful information provided by the system’s reports, as well as the efficiency of inventory tracking and sales checkout processes. (Source Reviews: 1, 2, 3, 4, 5, 6, 7)

“Keeping track of our inventory is as simple as clicking a few buttons.”Manager in Sales, Retail, 11-50 employees

“Faster processing through tills means happier customers and more sales per hour.”General Manager in Corporate, Retail, 1-10 employees

“The inventory control side is very useful for year-end inventory and sending product from location to location.”Director in Corporate, Farming, 51-200 employees

Inventory Control Techniques

Some users find Lightspeed Retail’s inventory control techniques to be a strong point, particularly for smaller SKU assortments and basic inventory management needs. However, as the SKU assortment size grows and complexities in inventory management increase, some users have reported limitations and challenges with the system. Issues highlighted include difficulties in handling physical inventory for larger SKU assortments, occasional system downtimes, and shortcomings in the special order system. While the software offers features like barcode scanning and the ability to track multiple vendor costs, users have noted areas for improvement such as modernizing the special order system and enhancing reporting capabilities. Lightspeed Retail’s inventory control techniques seem to be perceived as functional for simpler retail environments but may fall short for more intricate inventory management requirements. (Source Reviews: 1, 2, 3)

“Great for scanning in items; Master Orders for generating purchase orders across multiple vendors at once; Ability to track multiple vendor costs.”C-Level Executive in Sales, Retail, 1-10 employees

“Inventory management: it’s not great but it’s the best in class. Think ‘the least bad option.'”Partner in Corporate, Retail, 11-50 employees

“For retail environments with small a smaller SKU assortment and fairly straightforward receive item, sell item needs, Lightspeed is a great choice.”C-Level Executive in Sales, Retail, 1-10 employees

POS and E-commerce Systems

POS System Features

Reviewers have expressed a mix of opinions regarding Lightspeed Retail’s point of sale system features. While some users find the system’s capabilities to be a strong point, others have raised concerns about certain limitations and areas for improvement. The general sentiment leans towards acknowledging the efficiency and ease of use of the POS features, but there are also calls for enhancements in terms of reporting, special order management, and inventory tracking. Despite some criticisms, Lightspeed Retail’s POS system features are generally recognized for their contribution to streamlining checkout processes and enhancing inventory control for various retail businesses. (Source Reviews: 1, 2, 3, 4, 5, 6)

“lightspeed is also great if you have items in your store that has variants such as sizes or colors, the system makes it so easy to add these into each individual circumstance.”Manager in Sales, Retail, 11-50 employees

“Online Help is USELESS. You better hope you’re tech savvy and can figure stuff out yourself because they will tell you things like ‘Did you try clicking this button?’ Problems can be very complex and the online help has zero idea how to deal with them except in infantile terms that are not helpful.”General Manager in Corporate, Retail, 1-10 employees

“Reports are very basic, and will likely require Lightspeed Analytics to actually get reports useful for day to day operations.”C-Level Executive in Sales, Retail, 1-10 employees

Online and E-commerce Integration

Users generally praise Lightspeed Retail’s online and e-commerce integration capabilities. They appreciate the ease of connecting their in-store and online operations, making it simple to manage inventory, images, and variants like sizes and colors. The strong online store customization and user-friendly checkout process are highlighted as key benefits. However, some users express concerns about the high cost of certain editions, limited online help resources, and the need for improvements in various areas. Despite these drawbacks, Lightspeed Retail’s online and e-commerce integration features receive positive feedback for enhancing overall business operations. (Source Reviews: 1, 2, 3, 4, 5)

“Lightspeed is great for a store that has inventory that is shared between in store and online sales because they are so well connected in the POS system software, whether it is inventory counts, images, etc.”Manager in Sales, Retail, 11-50 employees

“Our online sales have grown tremendously since changing to Lightspeed.”Manager in Sales, Retail, 11-50 employees

“Great online sales integration.”Administrator in Other, Textiles, 1-10 employees

“When you start to get to larger SKU assortments and more complicated inventory reorder requirements, look elsewhere.”C-Level Executive in Sales, Retail, 1-10 employees

About the Author

TrustRadius Insights
TrustRadius Product Guides are created by synthesizing user reviews to identify commonly discussed topics. These guides highlight common use cases, frequently used features, and more. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions. If you feel something is missing or incorrect, please let us know.

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