Shift4Shop Product Guide
Thinking about purchasing Shift4Shop? Our product guide was crafted from our vetted user reviews to give you insights into how the product performs for its current customers. Find out where Shift4Shop excels and discover potential pitfalls before you buy.
Highlight the Right Reviews
Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.
Table of Contents
Customer Interaction
Customer Support and Care
Users consistently express dissatisfaction with Shift4Shop’s customer support and care services. Reviews highlight issues such as delayed responses, unhelpful support staff, and a lack of resolution for technical problems. Customers report feeling frustrated with the platform’s support system, citing instances where critical issues led to financial losses due to inadequate assistance. The general sentiment leans towards a lack of reliability and effectiveness in addressing user concerns, indicating a need for improvement in the customer support and care department. (Source Reviews: 1, 2, 3, 4, 5, 6)
“In my opinion, support is plain out terrible! Constant replies to submit a ticket when most tickets would never be answered – EVER.” – Executive in Other, Food & Beverages, 1-10 employees
“We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!” – Administrator in Marketing, Health, Wellness and Fitness, 1-10 employees
“The sites often have issues. This can be as catastrophic as complete downtime (happened recently when they moved servers – downtime was over 12 hours, with no redundancy), or products not appearing because of a problem with their API (this happens frequently).” – Manager in Marketing, Food & Beverages, 5001-10,000 employees
Customer Feedback and Reviews
Opinions on Shift4Shop’s customer feedback and reviews functionality vary among reviewers. Some users express dissatisfaction with the platform’s customer interaction, citing issues with support responsiveness and communication of new features. On the other hand, there are contrasting views highlighting the platform’s strengths in gathering and managing customer feedback effectively. The mixed sentiments suggest that while some users find value in Shift4Shop’s customer feedback and reviews capabilities, others feel there is room for improvement in enhancing the overall customer experience. (Source Reviews: 1, 2, 3)
“In my opinion, tech support is always blaming client and end up fixing it own issues; In my experience, make you believe client is important.” – Administrator in Corporate, Construction, 1-10 employees
“Constant replies to submit a ticket when most tickets would never be answered – EVER.; Continual repeat issues with API’s that were integrated like shipping platforms not connecting and bringing orders into the shipping platform.” – Executive in Other, Food & Beverages, 1-10 employees
“Communication of new features, they tell us but don’t explain the features.; They seem to be too anxious to close out a ticket before we get a chance to review their feedback.” – C-Level Executive in Corporate, Wholesale, 11-50 employees
Ecommerce and Sales
Ecommerce Platform Features
User sentiment regarding Shift4Shop’s ecommerce platform features is quite diverse. While some users appreciate the platform’s functionality and the ease of setting up themes, others express concerns about the outdated infrastructure and the need for additional plug-ins to enhance capabilities. The learning curve for navigating the platform and integrating APIs is highlighted as a challenge by some users, impacting the overall user experience. Despite some positive aspects like responsive themes and integration with back-end systems, there is a general consensus that Shift4Shop’s ecommerce platform features may require improvements to meet the evolving needs of online businesses. (Source Reviews: 1, 2, 3, 4, 5, 6, 7)
“Page structure is all over the place. It can be difficult to find where to go to make page edits.” – Director in Marketing, Marketing and Advertising, 1-10 employees
“Themes are responsive; Easy to integrate with back-end systems (Linnworks etc)” – Manager in Marketing, Food & Beverages, 5001-10,000 employees
“In my opinion, website doesn’t have very good modern features; no provision to use export information by product is selling to other countries.” – Administrator in Corporate, Construction, 1-10 employees
“Base platform isn’t very robust and requires multiple add-ons in order to add CRM, Taxes, and other capabilities.” – Director in Marketing, Marketing and Advertising, 1-10 employees
“They made mobile conversion pretty easy, and our mobile traffic went from 33% to 54%.” – C-Level Executive in Corporate, Wholesale, 11-50 employees
Sales and Revenue Management
The reviews suggest that users have experienced significant financial losses, with some mentioning losing thousands of dollars in sales due to issues with Shift4Shop’s sales and revenue management. Users have expressed frustration over downtime, technical glitches impacting checkout processes, and poor customer support, all of which have directly affected their revenue generation. Additionally, concerns have been raised about the platform’s ability to handle sales effectively, with instances of products not appearing correctly or pricing discrepancies leading to potential revenue loss. (Source Reviews: 1, 2, 3, 4, 5)
“15 years with 3dcart. Then I was ‘automatically’ bumped to the higher plans because our sales went over a certain amount for the year. This year I requested to be bumped down as our sales are down by 50%. I was told those other price points are ONLY for new customers and they cannot bump anyone down.” – Vice-President in Other, Retail, 1-10 employees
“We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company.” – Administrator in Marketing, Health, Wellness and Fitness, 1-10 employees
“We have seen an increase in sales of 440% since starting with 3D cart. We find that the 3D features of promotions, coupon codes, rewards points all make customers want to come to us or come back to us.” – C-Level Executive in Corporate, Wholesale, 11-50 employees
Payment Processing and Checkout
Users consistently express dissatisfaction with Shift4Shop’s payment processing and checkout capabilities. The reviews highlight issues such as customers being unable to checkout, connect to the payment processor, and encountering problems with VAT calculations. Users report experiencing significant downtime, product display issues, and inaccuracies in VAT calculations, leading to lost revenue and the need for backend customization to address these issues. The lack of timely and effective support further compounds the challenges faced by users, indicating a notable weakness in Shift4Shop’s payment processing and checkout functionalities. (Source Reviews: 1, 2)
“The sites often have issues. This can be as catastrophic as complete downtime (happened recently when they moved servers – downtime was over 12 hours, with no redundancy), or products not appearing because of a problem with their API (this happens frequently).” – Manager in Marketing, Food & Beverages, 5001-10,000 employees
“We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment!” – Administrator in Marketing, Health, Wellness and Fitness, 1-10 employees
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