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Thryv Product Guide

TrustRadius Insights
July 2, 2024
Marketing, Product Guides

Thryv Product Guide

Thinking about purchasing Thryv? Check out our in-depth guide, synthesized from authentic user reviews. We’ve summarized users’ thoughts about how well Thryv works for them.

Highlight the Right Reviews

Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.






Digital Marketing

Social Media Management

Users generally praise Thryv for its comprehensive business management capabilities. When it comes to social media management, reviewers highlight Thryv’s ability to streamline posting across multiple platforms, enhance online presence, and facilitate interaction with clients. The platform’s features for scheduling posts, analyzing social media performance, and managing various social media sites are well-received by users. While some users mention minor drawbacks such as limitations in posting to personal social media platforms, overall, Thryv’s social media management tools are seen as effective and valuable for businesses looking to improve their online engagement and visibility. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, )

“Before Thryv, I was struggling to post once a week on Facebook, whereas with the help of Thryv I am able to post daily on 5 different social media sites, including Facebook and 4 others.”Account Manager in Other, Accounting, 1-10 employees

“Allows me to send unlimited social media posts and emails. Allows me to collect information on customers. Allows me to have all my customers’ info in one safe place.”Supervisor in Sales, Apparel & Fashion, 1-10 employees

“Thryv is a specific application and is that I can get quick responses if I need or ask anything about my work or related to my confusion. This platform also helps my sales persons and our social media presence in the online marketplace.”Manager in Other, Telecommunications, 51-200 employees

Email Marketing

While some users appreciate Thryv’s email marketing features for streamlining communication and automating campaigns, others express concerns about limitations such as the inability to customize email signatures without upgrading to higher-priced packages. Additionally, users have reported issues with email forwarding, task reminders, and email integration with external platforms. The mixed feedback suggests that Thryv’s email marketing functionality may not meet the needs of all users, particularly those seeking more customization options and seamless integration with other tools. (Source Reviews: 1, 2, 3, 4, 5, , 7)

“Saving emails from Gmail to Thryv when a client doesn’t email thru the Thryv link doesn’t work all the time causing you to have to physically copy the email and put it in notes.”Consultant in Professional Services, Management Consulting, 1-10 employees

“Allows me to send unlimited social media posts and emails.”Supervisor in Sales, Apparel & Fashion, 1-10 employees

“Thryv software emailing portion needs to be more modified because the limit of text’s characters and email side is not well according to my expectations.”Manager in Other, Telecommunications, 51-200 employees

Marketing and Promotions

User sentiment regarding Thryv’s marketing and promotions functionalities appears to be varied. While some users appreciate the convenience of having multiple tools integrated into one platform for tasks like social media posting, email campaigns, and website management, others express concerns about certain limitations and features that are only available in higher-priced packages. The platform seems to offer a range of marketing and branding tools that have positively impacted users’ businesses, such as website design, proposal creation, and cash flow management. However, there are also criticisms about specific features like email forwarding, task reminders, and the customization options for email signatures. It is evident that Thryv’s marketing and promotions capabilities have both strengths and areas for improvement, depending on the individual needs and expectations of users. (Source Reviews: 1, 2, 3, 4, 5, )

“I use it for marketing my website and my social media and email blasts. It allows me to have all my information in one space. It also allows me to gather all the information that Thryv collects to re-target potential and existing customers.”Supervisor in Sales, Apparel & Fashion, 1-10 employees

“Thryv is well suited to those that want their CRM, invoicing/taking payments, website management, social media management, etcetera in one place. It is not suited for someone who wants to have different companies handling different aspects of marketing and customer relations.”Account Manager in Other, Accounting, 1-10 employees

“Thryv is not for everyone! It all depends on the needs of the individual’s business. If they are wanting to scale back on the number of tools they have to use and pay for, to accomplish their business needs and those tools include a scheduler, Social Media planning/posting tool, an email marketing tool, etc. then Thryv could be for them!”Consultant in Professional Services, Management Consulting, 1-10 employees

Customer Management

Customer Relationship Management (CRM)

Users consistently highlight Thryv’s customer relationship management (CRM) capabilities as a key strength of the platform. They appreciate the ease of tracking clients, managing communications, and organizing customer data efficiently. Despite some minor concerns about pricing and response times for customer service, Thryv’s CRM tools are generally regarded as effective and beneficial for businesses of varying sizes. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, )

“Thryv support has been nothing but great since the first week we purchased the customer relationship management tool.”Supervisor in Sales, Plastics, 11-50 employees

“Thryv platform is suitable for me because the CRM tools are very beneficial for me to compete with larger companies.”Manager in Other, Telecommunications, 51-200 employees

“Saving emails from Gmail to Thryv when a client doesn’t email thru the Thryv link doesn’t work all the time causing you to have to physically copy the email and put it in notes.”Consultant in Professional Services, Management Consulting, 1-10 employees

Client Communication and Portals

Users appreciate Thryv’s client communication and portals functionalities for streamlining interactions with clients and prospects. The platform’s CRM tools are highlighted as beneficial for competing with larger companies, while its ability to facilitate effective communication and boost overall business operations is well-received. However, there are concerns raised about certain features being restricted to higher-priced packages, leading to mixed opinions among users regarding the inclusivity and value provided by Thryv’s client communication and portals capabilities. (Source Reviews: 1, 2)

“Thryv platform is suitable for me because the CRM tools are very beneficial for me to compete with larger companies. Thryv platform we can communicate with our clients easily and effectively and its working is great in all over the industry. We can run our complete business on a single Thryv platform very easily and also we can boosts up our business effectively.”Manager in Other, Telecommunications, 51-200 employees

“Thryv is not for everyone! It all depends on the needs of the individual’s business. If they are wanting to scale back on the number of tools they have to use and pay for, to accomplish their business needs and those tools include a scheduler, Social Media planning/posting tool, an email marketing tool, etc. then Thryv could be for them!”Consultant in Professional Services, Management Consulting, 1-10 employees

About the Author

TrustRadius Insights
TrustRadius Product Guides are created by synthesizing user reviews to identify commonly discussed topics. These guides highlight common use cases, frequently used features, and more. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions. If you feel something is missing or incorrect, please let us know.

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