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eClinicalWorks Product Guide

TrustRadius Insights
July 2, 2024
Product Guides, Vertical-Specific

eClinicalWorks Product Guide

What do users really think about eClinicalWorks? This product guide was created utilizing real, vetted user reviews and will help you get to the nitty-gritty details about where eClinicalWorks performs well, and where it may have room for improvement.

Highlight the Right Reviews

Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.






Clinical Management

Electronic Health Records (EHR)

Users generally have mixed opinions about eClinicalWorks’s electronic medical record (EMR) system. Some users appreciate the system’s ability to store patient medical records and provide access through various devices, while others find the interface cumbersome and inefficient for data entry. The system’s capability to meet compliance requirements like Meaningful Use and MIPS/MACRA is acknowledged positively by some users, but others criticize its limitations in customization and navigation. In summary, opinions on eClinicalWorks’s electronic health records (EHR) functionality vary, with some users praising its features while others highlight areas for improvement. (Source Reviews: 1, 2, 3, 4, 5)

“Access to patient’s records – obvious lack of file and charts; transportable; multi-user synchronous access; Produces clinical note as end product that is organized and ‘readable’ as opposed to the gibberish output of many EMR’s that look like a poorly formatted FORTRAN printouts.”Professional in Professional Services, Health, Wellness and Fitness, 1-10 employees

“For the end user it is a good product. Documentation flows well and it can be customized.”Director in Information Technology, Hospital & Health Care, 501-1000 employees

“CLick, click, click, click, click, click, click, click, click, click, click…OK, now you can enter something…WAY TOO MUCH MOUSE WORK FOR SIMPLE DATA ENTRY. Software engineering completely not user friendly.”Professional in Professional Services, Health, Wellness and Fitness, 1-10 employees

Patient Management

Reviewers express varying opinions regarding eClinicalWorks’s patient management features. Some users appreciate the system’s ability to store patient medical records efficiently and provide access across multiple devices. However, concerns have been raised about the system’s performance issues, such as slow response times and frequent lock-ups, particularly when charting lab results or prescribing medications. Additionally, users have highlighted challenges with navigating through multiple screens and experiencing delays in workflow continuity. Despite some positive aspects like organized clinical notes, there are notable drawbacks in terms of usability and workflow efficiency in patient care management within eClinicalWorks. (Source Reviews: 1, 2, 3, 4, 5)

“Stores patient medical records; Works on multiple types of devices (PC, iPad, mobile device); Allows for use via a web interface with controls on IP addresses for access.”Technician in Information Technology, Hospital & Health Care, 201-500 employees

“Have to switch between too many screens to chart lab results, and print requisitions and the system is slow, locks up with almost every patient. Half the time, it doesn’t save the lab results and locks up.”Employee in Other, Health, Wellness and Fitness, 1001-5000 employees

“Access to patient’s records – obvious lack of file and charts; transportable; multi-user synchronous access; Produces clinical note as end product that is organized and ‘readable’ as opposed to the gibberish output of many EMR’s that look like a poorly formatted FORTRAN printouts.”Professional in Professional Services, Health, Wellness and Fitness, 1-10 employees

Medication Management

Users express frustration with eClinicalWorks’s medication management capabilities, citing issues such as excessive clicking, cumbersome navigation, and difficulties in amending medication entries. The system’s slow performance, lag between screens, and lack of a smooth workflow for prescribing and continuing medications are highlighted as significant drawbacks. Additionally, users find the medication interaction pop-up screen and education notes for patients to be subpar. Despite some potential features, users feel that eClinicalWorks falls short in providing efficient and user-friendly medication management tools. (Source Reviews: 1, 2, 3)

“The most important downfall of this system, ECW 11- web-based, is when it comes to continuing meds or prescribing new meds. Way too many screens you have to click back and forth between. Not a good continuous flow. The screens lag about 8-12 seconds between each med and matching dx.”Employee in Other, Health, Wellness and Fitness, 1001-5000 employees

“As a physician, if a medication has been entered erroneously by a staff member and I discover it, I cannot amend it within the medication section – a horrible feature.”Professional in Professional Services, Health, Wellness and Fitness, 1-10 employees

“With every update, they add more clicks. For example, when you are refilling medications there is no easy way to see the latest labs. That takes 4 extra clicks.”Professional in Professional Services, Medical Practice, 11-50 employees

User Support and Experience

Access and Security

Users have highlighted the convenience of accessing patient records and the ease of storing medical information on eClinicalWorks. However, concerns have been raised about the excessive clicking required for simple data entry, the lack of user-friendly features, and the challenges faced with navigating the system. Additionally, criticisms have been directed towards the limited ability to make amendments to entered data and the software’s restrictive documentation format. Despite some positive aspects, such as the organized clinical note output, the overall consensus appears to lean towards dissatisfaction with the platform’s access and security functionalities. (Source Reviews: 1, 2, 3)

“Access to patient’s records – obvious lack of file and charts; transportable; multi-user synchronous access.”Professional in Professional Services, Health, Wellness and Fitness, 1-10 employees

“Stores patient medical records; Works on multiple types of devices (PC, iPad, mobile device); Allows for use via a web interface with controls on IP addresses for access.”Technician in Information Technology, Hospital & Health Care, 201-500 employees

“CLick, click, click, click, click, click, click, click, click, click, click…OK, now you can enter something…WAY TOO MUCH MOUSE WORK FOR SIMPLE DATA ENTRY.”Professional in Professional Services, Health, Wellness and Fitness, 1-10 employees

User Experience and Interface

Users consistently highlight significant challenges with eClinicalWorks’s user experience and interface. The common complaints revolve around excessive clicking, cumbersome navigation, and a lack of user-friendly features. Reviewers express frustration with the system’s slow performance, frequent lock-ups, and the need to switch between multiple screens for basic tasks. Additionally, the lack of efficient customer support and unexpected updates that disrupt functionality contribute to the overall negative sentiment towards the platform’s usability. Despite some positive aspects like access to patient records and multi-device compatibility, the prevailing opinion is that eClinicalWorks falls short in providing a smooth and intuitive user experience. (Source Reviews: 1, 2, 3, 4)

“Have to switch between too many screens to chart lab results, and print requisitions and the system is slow, locks up with almost every patient. Half the time, it doesn’t save the lab results and locks up.”Employee in Other, Health, Wellness and Fitness, 1001-5000 employees

“Navigation is terribly cumbersome…I mean terribly ..had to have steroid injections in my elbow due to the development of ‘mouse elbow’ from overuse due to excessive clicking to navigate – still painful physically and mentally.”Professional in Professional Services, Health, Wellness and Fitness, 1-10 employees

Customer Service and Support

Users consistently express frustration with eClinicalWorks’s customer service and support functionality. Reviews highlight issues such as non-existent customer service, lack of responsiveness to calls, and prolonged resolution times for problems. Customers also mention a lack of integration with other systems, clunky processes, and unexpected updates causing disruptions in workflow. The general sentiment leans towards dissatisfaction with the level of support provided by eClinicalWorks, with users feeling that improvements are necessary to enhance the overall customer experience. (Source Reviews: 1, 2, 3, 4)

“The worst part of eClinicalWorks is the customer service. If they want to grow they need to improve on this. Everything from not following through on work requests to not responding to calls.”Director in Information Technology, Hospital & Health Care, 501-1000 employees

“ABSOLUTELY THE WORST CUSTOMER SUPPORT…. EVER…ANYWHERE; They conduct ‘upgrades’ without warning that sometimes cripple your operation and in the latest, remove functionality and introduce restrictions that don’t allow you use a large number of punctuation characters …even in a free text narrative. Absurd.”Professional in Professional Services, Health, Wellness and Fitness, 1-10 employees

About the Author

TrustRadius Insights
TrustRadius Product Guides are created by synthesizing user reviews to identify commonly discussed topics. These guides highlight common use cases, frequently used features, and more. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions. If you feel something is missing or incorrect, please let us know.

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