Epic Product Guide

TrustRadius Insights
July 2, 2024
Product Guides, Vertical-Specific

Epic Product Guide

Interested in discovering how Epic really performs? This product guide was compiled from real user reviews and lays out how the product performs for them. Get an accurate picture of Epic from those who know it best.

Highlight the Right Reviews

Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.






Patient and Staff Management

Patient Care Improvement

Reviewers across various testimonials have expressed a mix of opinions regarding Epic’s patient care improvement capabilities. While some users highlight the software’s ability to enhance patient care processes such as interdisciplinary communication, patient communication, and claim efficiency, others find challenges in navigating the system efficiently to access relevant patient information. The consensus seems to be that Epic offers valuable tools for improving patient care, but there are areas where further enhancements could be beneficial to streamline the user experience and optimize patient care outcomes. (Source Reviews: 1, 2, 3, 4, 5)

“The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision-making processes.”Professional in Other, Hospital & Health Care, 1001-5000 employees

“Yes, it’s good to see historical information and be able to compare easily, but finding the information you want is frustrating and time-consuming. I FAR prefer to have a scribe who cares for the data entry so the medical professionals can focus on patient care.”Project Manager in Engineering, Medical Practice, 11-50 employees

“Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.”Employee in Professional Services, Hospital & Health Care, 5001-10,000 employees

Physician and Staff Training

Users generally appreciate Epic’s comprehensive training resources for physicians and staff. Reviewers highlight the extensive training database and support provided by Epic, emphasizing the importance of investing time in training classes before using the software. While some users mention challenges with turnover in the support staff, overall, the consensus is positive regarding the impact of Epic’s training on improving the efficiency and accuracy of patient care processes. (Source Reviews: 1, 2, 3, 4, 5, 6)

“Epic has a huge database of training, FAQs, and support. Anytime I’ve needed to contact customer service they’ve always been very helpful. For a beginner it is important to utilize the training they provide. Big kudos to the support team for putting together such an extensive training database.”Administrator in Other, Hospital & Health Care, 10,001+ employees

“A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.”Manager in Information Technology, Hospital & Health Care, 5001-10,000 employees

“The initial training was good but would have been even better had I been more familiar with the system before taking it. I found learning how to deal with Epic while working in the field at the same time was a (pardon the pun) Epic learning curve. I really think there should be a scribe who does the data entry and others can focus on what they do best.”Project Manager in Engineering, Medical Practice, 11-50 employees

Support Staff Resources

While some users praise Epic’s support staff for their thorough training and helpfulness, others express concerns about the slow resolution of support cases and the turnover rate among dedicated support staff. This mixed feedback suggests that there are both strengths and areas for improvement in Epic’s support staff resources. Users appreciate the extensive training resources available but also note challenges with continuity and quick issue resolution due to staff turnover. It seems that the effectiveness of Epic’s support staff resources may vary depending on individual experiences and the specific needs of organizations. (Source Reviews: 1, 2)

“Big kudos to the support team for putting together such an extensive training database. Each person on the support team is thoroughly trained on how to use Epic.”Administrator in Other, Hospital & Health Care, 10,001+ employees

“A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles.”Manager in Information Technology, Hospital & Health Care, 5001-10,000 employees

Health Information Management

Health Records Management

Reviewers consistently highlight Epic’s health records management as a standout feature, citing its efficiency in accessing and organizing patient information. Users appreciate the platform’s secure messaging capabilities and the ease of retrieving comprehensive patient data, including labs and diagnostic results. While some users find certain tasks challenging, such as deleting encounters or creating specific templates, the overall consensus leans towards Epic’s health records management being a valuable asset in streamlining healthcare processes and enhancing patient care. (Source Reviews: 1, 2, 3, 4, 5)

“Accessing required patient info from old health records while creating note in the EHR for current visit.”Team Lead in Other, Information Services, 1001-5000 employees

“There are doctors’ notes templates with prepopulated fields in them. This saves a lot of time.”Employee in Professional Services, Hospital & Health Care, 5001-10,000 employees

“Epic presents a lot of information to you in one screen. Once you adjust to the flow of information, the usability is very intuitive.”Professional in Other, Hospital & Health Care, 1001-5000 employees

“I find the amount of time it takes, in addition to the focus our providers need to spend navigating the software, frustrating for them and for our patients.”Project Manager in Engineering, Medical Practice, 11-50 employees

Data Entry and Accuracy

Users seem divided on Epic’s data entry and accuracy features. Some users find the system’s ability to ensure accuracy and catch errors to be a significant advantage, streamlining documentation processes and enhancing overall data quality. However, others express frustration with the time-consuming nature of data entry within Epic, suggesting that it detracts from the primary focus of patient care. This mixed feedback highlights the importance of balancing efficiency with accuracy in healthcare data management systems like Epic. (Source Reviews: 1, 2)

“I find the amount of time it takes, in addition to the focus our providers need to spend navigating the software, frustrating for them and for our patients. Yes, it’s good to see historical information and be able to compare easily, but finding the information you want is frustrating and time-consuming.”Project Manager in Engineering, Medical Practice, 11-50 employees

“My favorite part about Epic is how it is automated and ‘trained’ to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.”Administrator in Other, Hospital & Health Care, 10,001+ employees

Electronic Health Records (EHR) Features

Reviewers consistently praise Epic’s electronic health records (EHR) features for their robust functionality and user-friendly interface. Users appreciate the ease of accessing and updating patient information, as well as the efficiency in creating comprehensive notes and pulling dot phrases. Despite some minor concerns about system performance and support accessibility, Epic’s EHR features are widely regarded as a valuable asset in enhancing patient care and streamlining documentation processes. (Source Reviews: 1, 2, 3, 4)

“Accessing required patient info from old health records while creating note in the EHR for current visit.”Team Lead in Other, Information Services, 1001-5000 employees

“Epic consistently stays up to date and advances their technology and features.”Administrator in Other, Hospital & Health Care, 10,001+ employees

“Visual Updates: While Epic is constantly improving the user experience, there are a few features that still need a design refresh.”Professional in Other, Hospital & Health Care, 1001-5000 employees

About the Author

TrustRadius Insights
TrustRadius Product Guides are created by synthesizing user reviews to identify commonly discussed topics. These guides highlight common use cases, frequently used features, and more. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions. If you feel something is missing or incorrect, please let us know.

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