Jira Software Product Guide

TrustRadius Insights
July 2, 2024
Product Guides, Vertical-Specific

Jira Software Product Guide

Ever wondered how Jira Software’s users think it performs? Our detailed guide, synthesized from honest user experiences, can help you figure out what works well and what doesn’t. Discover the strengths and weaknesses of Jira Software before making a purchase decision.

Highlight the Right Reviews

Throughout the guide below, there are links directly to reviews. Select the reviewers most relevant to you, and those links will be highlighted in blue.






Project and Task Management

Project Management

Users generally praise Jira Software’s project management capabilities. They appreciate its effectiveness in tracking project progress, managing tasks, and collaborating with project teams. The tool’s ability to streamline project workflows, assign tasks, and monitor project requirements is well-received by users. While some users find it challenging to configure initially, the overall consensus is that Jira Software excels in providing a centralized platform for efficient project and task management. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Jira Software is so feasible as it helps us to customize the information collected from customers and used by your agents by using issue type fields and screens.”Analyst in Information Technology, Sports, 1001-5000 employees

“Jira is the best software for track issue, bug and project reports. Team member easily share information to other users.”Administrator in Information Technology, Information Technology & Services, 51-200 employees

“Jira Software is used by the managed services team. Managed services team uses Jira to report, track and manage defects.”Employee in Information Technology, Computer Software, 51-200 employees

Task Management

Users generally praise Jira Software’s task management capabilities, highlighting its effectiveness in tracking and monitoring tasks, bugs, and issues. The tool is commended for its ability to streamline task assignment, enhance visibility into work progress, and facilitate efficient task management across teams. While some users find the tool slightly challenging to configure initially, the overall consensus leans towards Jira Software being a reliable solution for managing tasks and ensuring accountability within projects. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“We utilize Jira Software in our software development life cycle process to keep track of tasks, bugs, and deadlines. We also utilize this tool in keeping track of our internal processes, requests, and the status of those tickets.”Director in Other, Marketing & Advertising, 51-200 employees

“Jira Software is very well suited for managing software projects, internal ticket tracking, and task tracking for multiple projects. Jira Software can also be expanded to external usage in bug tracking.”Director in Other, Marketing & Advertising, 51-200 employees

“Less appropriate in setup and first time use, because it seems difficult to understand the features and tools and setting up for the first time.”Employee in Information Technology, Information Technology & Services, 10,001+ employees

Planning and Roadmaps

Reviewers consistently praise Jira Software’s comprehensive planning and roadmaps features. Users find the roadmap planning functionality to be robust and effective in visualizing project timelines and milestones. The ability to create and manage detailed plans within Jira Software is highlighted as a key strength by many reviewers. Additionally, users appreciate the ease of use and flexibility offered by the platform when it comes to organizing and tracking project tasks through the roadmap feature. Despite some minor navigation issues mentioned by a few reviewers, the overall sentiment towards Jira Software’s planning and roadmaps capabilities remains positive and impactful for project management and execution. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Assigning tickets of different priority level along with tracking the status of the same- Jira is the perfect software for that! Customization is also an added advantage. Integration with Slack makes the and management more smooth. Roadmaps is another productive feature. Overall, works great and adds value to the team absolutely.”Analyst in Research & Development, Research, 10,001+ employees

“JIRA is used across the entire org, as work item management tool. Each department has its own projects and boards, processes and assignees. It is actually holding the day to day work of the team, allows for sharing, tracking and planning. It is sometimes cumbersome though but most employees already know it.”Executive in Research & Development, Computer Software, 11-50 employees

“The team delivered entire investment technology redesign working with teams based out of multiple states and countries and tracked the majority of project planning, coordination, and monitoring through JIRA.”Manager in Product Management, Banking, 10,001+ employees

Agile and Development Processes

Agile and Scrum Methodologies

Users generally praise Jira Software’s agile and scrum methodologies capabilities. They appreciate how the software streamlines their agile processes, making it easier to plan sprints, track tasks, and manage their development projects efficiently. The integration with GitLab for code management and the ability to create team-wise boards are highlighted as valuable features that enhance collaboration and productivity within the teams. Users find that Jira Software effectively supports their agile development practices, allowing for better organization and visibility into their work progress. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Jira is well-suited everywhere where you require creating tickets to track work. It is best used when your organization follows Agile Methodology. It comes with Boards, Backlogs, etc. that allow you to track all the issues in the current Sprint and if some tickets are not completed, they either go to the backlogs or roll over (according to the admin settings). It also lets you create Sprints and you can plan how much work can be done in that time. Good tool!”Engineer in Engineering, Computer Software, 10,001+ employees

“It was difficult to plan and track our product feature requirements in a single place. We also wanted a single place for requirement gathering, task assignment, bug tracking and sprint planning. Jira provided all these features in a single software. Jira is also easy to learn, implement and use so we chose Jira.”Project Manager in Product Management, Internet, 51-200 employees

“Jira is very helpful in creating and managing work projects and keep track of the projects. Jira can also be configured with addons, even for Service Desk, that will help call centre managers, help desk agents. I am mainly using Jira for tracking the sprint work and for opening bugs, where it is very configurable, the Jira Administrator being able to configure the fields almost everywhere in the app.”Engineer in Quality Assurance, Internet, 201-500 employees

Product Development and Engineering

Users generally praise Jira Software’s capabilities in product development and engineering. They appreciate how Jira facilitates the creation of detailed tickets for new features or enhancements, allowing for clear communication and collaboration within the product team. The tool’s ability to streamline the development process and provide transparency within the team is highlighted as a significant benefit. Users find that Jira’s features, such as sprint boards and story management, contribute to improved efficiency and organization in product development. Additionally, the platform’s integration with other tools and its user-friendly interface are noted as valuable assets in driving successful product engineering processes. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Jira is one of those rarest products which actually is made for everyone, if the budget constraint is not there then the early you adopt Jira is better as it sets the course of your product management aptly.”Engineer in Engineering, Computer Software, 51-200 employees

“Jira is a revolutionary product and improved the efficiency of our team because it provides transparency within the team.”Manager in Product Management, Information Technology & Services, 51-200 employees

“It is great to manage a software center or big development teams. It includes all options that are usually needed to manage the product development cycle and it has many customization/configuration options that allow it to adapt to your organization’s processes.”Team Lead in Information Technology, Information Technology and Services, 201-500 employees

Development Process Automation

Reviewers generally praise Jira Software’s development process automation capabilities, highlighting its ability to semi-automate project management and tracking. Users appreciate how it enables more efficient software releases and solutions delivery to users, reducing manual work in identifying incomplete projects or issues. The platform’s integration with existing tools is commended for saving time by eliminating the need to retire older systems. Additionally, Jira Software is lauded for streamlining project status tracking and task date management, benefiting both managers and developers alike. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)

“CONS: Automation.; Better UI.; Better integration capabilities.”Project Manager in Information Technology, Medical Device, 10,001+ employees

“There is an automation section. It seems somewhat unreliable.”Manager in Information Technology, Computer Software, 201-500 employees

Tracking and Reporting

Bug and Issue Tracking

Users generally praise Jira Software for its robust bug tracking and issue management capabilities. They appreciate the ease of creating and tracking bugs, as well as the transparency it provides in monitoring the progress of issues. Some users highlight the effectiveness of Jira’s Kanban boards in visualizing work and enhancing team collaboration. However, a few users have mentioned that new users may find it challenging to configure the tool initially, and some suggest improvements in the user interface for better usability. Despite these minor concerns, the overall consensus is that Jira Software excels in efficiently tracking and managing bugs and issues within projects. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Jira Software is the best software for track issue, bug and project reports. Team member easily share information to other users. We can easily integrate Jira software to many other third party applications.”Administrator in Information Technology, Information Technology & Services, 51-200 employees

“Jira was owned by our Product and Development team, however, it was used by my Support team to log bug tickets that needed to be addressed by a developer. It allowed us to provide all of the pertinent information regarding a bug in our system and also track the status of work to fix the bug.”Manager in Customer Service, Computer Software, 51-200 employees

“Good issue tracking tool with all features defined clearly. Also, helps us manage daily agile activities with better viewability. But, can be improved in some areas. Examples: UI is too subtle, search patterns are not good enough, etc.”Engineer in Information Technology, Financial Services, 10,001+ employees

Reporting and Analytics

Reviewers consistently highlight Jira Software’s reporting and analytics features as a key strength of the platform. Users appreciate the ability to track metrics, generate various charts, and create insightful reports for stakeholders. The consensus leans towards positive sentiments regarding the software’s reporting and analytics capabilities, with users finding them instrumental in enhancing project visibility and decision-making processes. Despite some minor concerns raised about usability on mobile devices and the complexity of certain integrations, the overall sentiment remains favorable towards Jira Software’s reporting and analytics functionalities. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Jira Software is bug and Issue tracker, tracks the progress and resolution to the issues parked gives the information needed to the management for tracking progress; gives multiple tool for task management such as burn-up/down charts, sprint reports, velocity charts, scrum and Kanban boards; it supports agile development methodology and works best for everyone be it development team V&V team or the management.”Engineer in Engineering, Airlines/Aviation, 10,001+ employees

“Jira Software is a great interface when it comes to Bug Tracking, centralized usage of board and tasks and gives a better visibility of the tasks which have been completed, which are in progress, and which would need attention.”Consultant in Information Technology, Information Technology & Services, 10,001+ employees

“The reports being generated are not reusable.”Consultant in Information Technology, Information Technology & Services, 10,001+ employees

Project Visibility and Status Tracking

Users across various reviews consistently praise Jira Software’s project visibility and status tracking capabilities. They highlight the tool’s effectiveness in providing a clear overview of project progress and the current status of tasks. Users appreciate the ease of tracking sprints, user stories, epics, bugs, and other task-related metrics within Jira. The ability to create customizable dashboards for stakeholders enhances visibility and communication within teams and organizations. Additionally, the integration with platforms like Slack streamlines collaboration and improves efficiency in monitoring and managing project statuses. Jira Software’s robust features for tracking and monitoring project visibility and status contribute significantly to its value as a project management tool. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Jira software is well suited for organizations who want to track all tasks and want better visibility of all tasks.”Engineer in Engineering, Entertainment, 1001-5000 employees

“Jira Software is used to track the tickets that have been created for the IT development project. These tickets can be categorized neatly into categories/labels like bugs, regression, automation, interfaces, etc. It’s easy to track the status of these tickets and make attachments like Word documents or videos.”Employee in Information Technology, Information Technology and Services, 1001-5000 employees

“Jira Software has allowed us to consolidate numerous project management platforms into one system, which has saved us time and cycles on development and stories. The ability to create custom boards and reports allows us to quickly report on the status of projects.”Director in Customer Service, Marketing and Advertising, 51-200 employees

Customization and Integration

Customization and Workflows

Users consistently highlight Jira Software’s customization and workflows as standout features, praising the platform’s flexibility in tailoring processes to meet specific project requirements. The ability to configure fields, workflows, and notification schemes easily is lauded for streamlining work management and enhancing team collaboration. While some users mention minor areas for improvement, such as the complexity of configuring workflows in the classic Jira interface, overall sentiment leans towards the platform’s strength in providing customizable solutions for diverse project needs. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Customization of workflows and processes.; Allows easy access to updates and communication.; Links well with Git.”Employee in Information Technology, Financial Services, 5001-10,000 employees

“Customization – Allows customization as per requirement.; Differentiation of elements.; Clear visibility of tracking of the issues.”Project Manager in Information Technology, Medical Device, 10,001+ employees

“The UI, though improved greatly over the years, is still often a bit cumbersome.; Workflows (in classic Jira) are still painful to configure and use.”Manager in Product Management, Computer Software, 11-50 employees

Integrations and Tools

Users generally praise Jira Software for its robust integrations and versatile tools functionality. The consensus among reviewers is that Jira Software excels in providing a wide range of integrations with popular tools like Bitbucket, Confluence, and other Atlassian products. Users appreciate the ease of integrating Jira with various platforms, allowing for a seamless workflow and enhanced productivity. The ability to customize and configure integrations to suit specific project requirements is highlighted as a key strength of Jira Software. Additionally, users value the extensive options for integrating third-party tools, which contribute to a more efficient and streamlined project management process. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Jira Software is useful for the fast paced teams or agile work flow and can build, test, and release software faster and more reliably it can integrate with first- and third-party tools throughout the Development lifecycle, including code and version control tools like Bitbucket, GitHub, and GitLab, documentation and knowledge management tools like Confluence Serena dimensions (PVCS)”Engineer in Engineering, Airlines/Aviation, 10,001+ employees

“Jira Software is very well suited for managing software projects, internal ticket tracking, and task tracking for multiple projects. Jira Software can also be expanded to external usage in bug tracking. Jira Software is less appropriate for timeline coordination and deployment. Although it has features to allow for time tracking, automatic deployments, and lots of integrations, we have found these difficult to implement.”Director in Other, Marketing & Advertising, 51-200 employees

“Jira Software is well suited for software development companies that want to ensure appropiate use of Scrum Methodology, best tool available on market because of the possible integrations. Is less appropiate to projects such as Construction where engineers are used just to have Gant Chart as task management view and where focus the most on scope/budget/time.”Project Manager in Product Management, Information Technology & Services, 11-50 employees

Customizable User Interface (UI)

Reviewers’ opinions on the user interface (UI) of Jira Software vary widely. While some users appreciate the simplicity and customizability of the UI, others feel that there is room for improvement. Common feedback includes suggestions for enhancing the UI design, improving user-friendliness, and addressing issues related to navigation and visual appeal. Despite differing views, it is evident that the customizable UI of Jira Software plays a significant role in shaping user experiences and overall satisfaction levels. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Needs improvement – UI”Employee in Information Technology, Information Technology & Services, 1001-5000 employees

“Could have better UI; Load time could be enhanced; Sometimes document upload fails”Team Lead in Information Technology, Information Technology & Services, 10,001+ employees

“The UI, though improved greatly over the years, is still often a bit cumbersome.”Manager in Product Management, Computer Software, 11-50 employees

“Simple UI; Highly customisable; Well familiar”Executive in Research & Development, Computer Software, 11-50 employees

“Very clean UI easily understandable”Analyst in Finance and Accounting, Telecommunications, 10,001+ employees

Tools and Utilities

Boards and Dashboards

Users generally appreciate Jira Software’s boards and dashboards features. The consensus among reviewers is that the Kanban boards and dashboards in Jira Software provide a visually appealing and efficient way to track and manage tasks, bugs, and projects. Users find the Kanban boards particularly useful for organizing and prioritizing work, while the dashboards offer valuable insights into ongoing work progress. Some users highlight the ease of transitioning issues on the agile boards, emphasizing the convenience of drag-and-drop functionality. Despite some minor criticisms about user interface subtleties and search patterns, overall, users find Jira Software’s boards and dashboards to be effective tools for enhancing team collaboration and workflow visibility. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Really helpful tool to communicate over teams; All the tickets can be easily organized in the kanban board using labels; Understanding of the software is not really user friendly.”Employee in Information Technology, Information Technology & Services, 10,001+ employees

“The agile boards make it easy to transition issues, just click and drag to the appropriate column. All transition popups occur directly in the agile board without having to leave the board and come back to it.”Consultant in Information Technology, Information Services, 51-200 employees

“Good issue tracking tool with all features defined clearly. Also, helps us manage daily agile activities with better viewability. But, can be improved in some areas. Examples: UI is too subtle, search patterns are not good enough, etc.”Engineer in Information Technology, Financial Services, 10,001+ employees

Time Tracking and Progress Monitoring

Users generally praise Jira Software for its progress tracking and management capabilities. The consensus among reviewers is that the time tracking feature allows teams to efficiently record the time spent on tasks, while the progress monitoring functionality provides clear visibility into project advancement. Some users appreciate the simplicity of tracking work in progress and updating team members on status, making planning more straightforward. However, there are occasional challenges reported, such as basic time tracking functionality that could be improved and issues with email notifications not consistently being sent. Despite these minor drawbacks, Jira Software’s time tracking and progress monitoring features are seen as valuable assets for enhancing project management efficiency. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Time tracking allows teams to record the amount of time they spend working on issues.”Engineer in Engineering, Airlines/Aviation, 10,001+ employees

“Offers a variety of ways to create dashboards to view projects, boards, tickets, etc based on any number of personal preferences.”Manager in Product Management, Information Technology & Services, 10,001+ employees

“Often adding a picture needs several tries due to ‘failed’ error messages; Time tracking is very basic and can certainly improve.”Engineer in Engineering, Mechanical Or Industrial Engineering, 501-1000 employees

Test Case Management

Users consistently praise Jira Software’s robust test case management features, highlighting its user-friendly interface and the convenience of bulk change options for updating test cases efficiently. The ability to attach photos and videos for reference in bug reports is also lauded. However, some users have expressed concerns about the integration with Ghost Inspector and the handling of test case beds solely within Jira Software. Despite these minor drawbacks, the overall sentiment leans towards positive regarding Jira Software’s test case management capabilities. (Source Reviews: 1, 2, 3, 4)

“It ca be used by all developers, testers and product managers. Jira is an effective ALM solution that also helps with defect tracking, test case management and more.”Manager in Information Technology, Computer Software, 5001-10,000 employees

“Bulk change option is the best thing in JIRA Software. If anything we need to change or update in written test cases, we can easily update all the written test cases by using bulk change option.”Engineer in Quality Assurance, Computer Software, 201-500 employees

“CONS: Integration with Ghost Inspector; Test case bed so all things handled in Jira Software; User Friendly.”Manager in Information Technology, E-Learning, 51-200 employees

Collaboration and Documentation

Team Collaboration and Communication

Users generally praise Jira Software for its effective team collaboration and communication features. They highlight how the tool facilitates communication between cross-functional teams, streamlining interactions and enhancing overall collaboration. Users appreciate the platform’s ability to provide a centralized space for teams to communicate, track project progress, and share observations efficiently. Additionally, Jira Software is commended for its role in improving team efficiency, transparency, and decision-making processes through enhanced communication channels. The tool’s capacity to support asynchronous communication across large project teams is particularly valued, enabling teams to stay aligned and informed regardless of geographical locations. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Really helpful tool to communicate over teams; All the tickets can be easily organized in the kanban board using labels; Understanding of the software is not really user friendly”Employee in Information Technology, Information Technology & Services, 10,001+ employees

“Jira had a positive impact, helping the teams track their projects and get the job done”Engineer in Quality Assurance, Internet, 201-500 employees

“Our organization uses Jira Software extensively for the development, engineering, product, design, and support teams. We manage all of our projects within Jira Software, and our support team also uses it to create bug tickets, tasks, and UX improvement requests on behalf of our customers. It allows for effective and streamlined communications between our teams globally and in various time zones.”Director in Customer Service, Marketing and Advertising, 51-200 employees

Documentation and Knowledge Sharing

Users generally appreciate Jira Software’s documentation and knowledge sharing features. Reviewers highlight the platform’s ability to facilitate information sharing and ensure that team members are aligned on project details. The availability of tutorials, guides, and extensive documentation within Jira Software is commended for helping teams quickly onboard and navigate the platform effectively. However, some users express a desire for improved user interfaces to enhance the overall experience of accessing and contributing to documentation. Despite this minor critique, the consensus leans towards Jira Software being a valuable tool for documentation and knowledge sharing within teams and projects. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)

“My company uses Jira to manage projects, and digital products, create roadmaps, and manage product pipelines, documentation, teamwork, resource management, track issues, and marketing campaigns. We divide our product teams. We really like that it includes scrum boards, and can generate reports, including plugins and integrations with tools like Microsoft Teams, Slack, and Github.”Employee in Marketing, Marketing & Advertising, 10,001+ employees

“To have a tool where developers can find user stories, requirements, and documentation.; It is very user friendly, it’s very easy to start creating components inside Jira.; It provides a lot of different metrics, from project metrics to teams metrics to individuals.”Manager in Engineering, Financial Services, 201-500 employees

“I have not had a chance to contact JIRA’s customer support. It does offer extensive documentation, although it often feels too technical for me. There is also a JIRA training app that lets you take little lessons and quizzes on different areas (e.g., JIRA basics, agile). I did find it a helpful way to teach myself.”Strategist in Product Management, Computer Software, 201-500 employees

User Stories and Epics

Users consistently praise Jira Software for its robust user stories and epics management capabilities. They highlight the ease of creating and tracking user stories, epics, tasks, and sub-tasks within the platform. The Kanban board feature is particularly lauded for its effectiveness in visualizing work progress. However, some users have noted that new users may find the tool challenging to configure initially, and there are suggestions for improving the user interface to enhance user-friendliness. Despite these minor drawbacks, the overall sentiment towards Jira Software’s user stories and epics functionality remains positive among reviewers. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“Jira software proved to be very powerful in terms of project management tool for tracking down issues and bugs. It helps in creating issues, epics, stories, task & sub-tasks very easily.”Consultant in Information Technology, Information Technology & Services, 10,001+ employees

“We use Jira to drive our product development. We use agile to develop our product and it is very easy to create sprint boards and manage stories in Jira. Jira is a revolutionary product and improved the efficiency of our team because it provides transparency within the team.”Manager in Product Management, Information Technology & Services, 51-200 employees

“Not an easily understandable interface for new users to explore by themselves. Dedicated training is required to educate how to use it; Customization for different projects to records different fields in not very easy for administrators; Reports and charts are not providing downloadable option to share; Linking stories to task and sub-task are little bit complex. Can provide drag and drop option.”Employee in Information Technology, Information Technology and Services, 10,001+ employees

Security and Support

Security and Permissions

Users generally praise Jira Software’s security and permissions features, highlighting the customizable permissions that enable administrators to control access and actions within the platform. However, some reviewers express concerns about the complexity of Jira’s security model, mentioning that it can be challenging to provision separate security for different departments within the same organization. Despite this, novice users find it relatively easy to understand and manage security settings, ensuring data protection and smooth administration processes. (Source Reviews: 1, 2, 3, 4, 5, 6, 7)

“Customizable permissions enable admins to determine who can see and perform which actions.”Engineer in Engineering, Airlines/Aviation, 10,001+ employees

“JIRA’s security model is overly complex and can lead to issues.”Professional in Information Technology, Consumer Goods, 10,001+ employees

“Administration and security management has been easy with complete data protection.”Project Manager in Quality Assurance, Computer Software, 201-500 employees

Support and Service Desk

User feedback on Jira Software’s service desk functionality is generally positive, with many users highlighting its effectiveness in managing IT tickets and providing real-time issue resolution. The ability to customize dashboards for better task organization and communication within teams has been well-received. However, some users have expressed concerns about the complexity and cost implications of using Jira Software for large organizations. Additionally, there are mentions of potential challenges in managing resources efficiently and integrating with other platforms. Despite these drawbacks, the majority of users appreciate the ease of use, customization options, and the overall impact of Jira Software’s service desk on improving customer service and internal IT operations. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, , 13, 14)

“Externally, the Jira system allows us to easily interact with readers who are having issues. The solid email ticket feature was the main attraction for using Jira for this.”Employee in Information Technology, Newspapers, 201-500 employees

“If you go the route of not using service desk and you have a really large organization, you are also looking at a crazy per user cost.”Employee in Information Technology, Newspapers, 201-500 employees

Requirements and Backlog Management

Users generally praise Jira Software’s capabilities in requirements gathering and backlog management. They appreciate the ease of planning and tracking product feature requirements in a centralized location, reducing communication errors and streamlining workflows. The software’s user-friendly interface and comprehensive features for requirement gathering, task assignment, bug tracking, and sprint planning have garnered positive feedback. Users highlight the efficiency gained from having all requirements and statuses in one accessible place, enhancing team collaboration and productivity. Jira Software’s ability to provide transparency over product engineering roadmaps and facilitate ownership overview of tasks has been well-received by reviewers. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)

“It was difficult to plan and track our product feature requirements in a single place. We also wanted a single place for requirement gathering, task assignment, bug tracking and sprint planning. Jira provided all these features in a single software. Jira is also easy to learn, implement and use so we chose Jira.”Project Manager in Product Management, Internet, 51-200 employees

“If you wish to manage the backlog using agile Kanban – the boards are excellent and can be customized for the team needs. Even has the great ability to style and add rules to flag items.”Employee in Information Technology, Newspapers, 201-500 employees

“To have a tool where developers can find user stories, requirements, and documentation. It is very user friendly, it’s very easy to start creating components inside Jira.”Manager in Engineering, Financial Services, 201-500 employees

Management and Operations

Task and Issue Assignment

Reviewers’ opinions on Jira Software’s task and issue assignment capabilities vary. Some users appreciate the ease of tracking assigned tickets and monitoring progress, while others find limitations in the system’s ability to handle more abstract or complex projects. The platform’s functionality in assigning tasks and tracking issues seems to be a point of contention among users, with some praising its efficiency and others highlighting areas for improvement. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11)

“Jira Software is being used to place customer’s issues and V&V issues from the delivered load or legacy load it is used to track progress of analysis, tracing assignee, providing resolution to issues assigned, used for creating CR, PAR for the further development.”Engineer in Engineering, Airlines/Aviation, 10,001+ employees

“Is best suited for concrete, clear tasks to be assigned and doesn’t work as well for more abstract, loosely defined projects; To create projects with multiple steps, the use of Epics can become clunky and integrating dependencies into the process is not easily done.”Manager in Product Management, Information Technology & Services, 10,001+ employees

“Every single task will be logged and tracked diligently.”Consultant in Information Technology, Information Technology and Services, 10,001+ employees

Notifications and Updates

Users widely praise Jira Software’s notifications and updates features. The consensus among reviewers is that the platform excels in keeping all team members informed and up-to-date on project developments. Many appreciate the ease of receiving timely notifications about new tasks, updates, and changes, which enhances collaboration and ensures everyone is on the same page. Additionally, users value the ability to customize notification settings to suit their preferences, allowing for a more personalized and efficient workflow. Despite some minor issues reported, such as occasional delays in email notifications or glitches with the watching feature, overall, users find Jira Software’s notifications and updates functionality to be a valuable asset in streamlining communication and enhancing project visibility. (Source Reviews: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, , 14, 15)

“Notifications; Tagging Users; Category of activity”Engineer in Information Technology, Information Technology & Services, 5001-10,000 employees

“Offers a variety of ways to create dashboards to view projects, boards, tickets, etc based on any number of personal preferences; Can easily receive notifications regarding a project’s progress when the ticket is updated by being a watcher on the ticket”Manager in Product Management, Information Technology & Services, 10,001+ employees

“Often adding a picture needs several tries due to ‘failed’ error messages; Time tracking is very basic and can certainly improve; The watching option does not always send an email notification with updates, even if it is set to do so”Engineer in Engineering, Mechanical Or Industrial Engineering, 501-1000 employees

Agile Project Tracking

Users generally believe that Jira Software excels in tracking projects efficiently. The consensus among reviewers is that Jira’s agile project tracking capabilities are robust and beneficial for managing tasks, bugs, and project timelines. Users appreciate the flexibility and configurability of Jira, allowing for effective sprint work tracking and bug resolution. The software is highly recommended for large firms with multiple technology teams working on various projects daily, as it provides a centralized platform for tracking projects and issues. Jira’s ability to prioritize work, assign tasks, and facilitate effective reporting has been highlighted as a valuable asset for teams working on complex projects. (Source Reviews: 1, 2, 3, 4, 5)

“Jira is very helpful in creating and managing work projects and keep track of the projects. Jira can also be configured with addons, even for Service Desk, that will help call centre managers, help desk agents.”Engineer in Quality Assurance, Internet, 201-500 employees

“We rely on Jira Software to prioritize work across multiple groups inside the Engineering team who handle different aspects of the platform. Having cross-functional visibility is key to understand and track the workload being distributed across the backend and frontend teams.”Team Lead in Information Technology, Telecommunications, 51-200 employees

About the Author

TrustRadius Insights
TrustRadius Product Guides are created by synthesizing user reviews to identify commonly discussed topics. These guides highlight common use cases, frequently used features, and more. While this is a beta feature, it is our mission is to provide you with the best information possible to make confident and trusted technology decisions. If you feel something is missing or incorrect, please let us know.

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