How customer voice
drives business

The coronavirus outbreak has created a question of remote working becoming a new normal for millions. Productivity tools and collaboration software makes working from home a real possibility. Amazon and Facebook have already made long-term remote work a reality. Many other companies are doing the same. Should more traditional office time or permanent telecommuting become the new standard?. In this article, we explore the benefits of each. Benefits to Remote Work Productivity When huge numbers of employees began to work from home, there were serious worries about productivity. These concerns have largely been shown to be unfounded. A report from Mercer found that 94% of employers indicated that productivity was as good or better from home. In the tech industry, TrustRadius data supports this. 57% of tech employees said they were more productive working remotely, and 24% said they were the same. Software like web conferencing and webinar make remote work more efficient. Slack and Microsoft Teams substitute quick workplace check-ins and short conversations. A decade ago similar tools existed but were not as refined. Recent years have seen widespread upgrades to internet access and hardware. This has made these tools more reliable and effective. Remote productivity gains are not […]

Web Conferencing and Webinar software are both extremely useful tools for distance communication and collaboration. Here, we will outline the difference between the two. This will help you understand when to use each, and how to get the best out of your software. Web conferences are usually collaborative online meetings with colleagues and other key stakeholders in a shared project. This can often include people outside of the organization you are in. Multiple people on the video call are contributing.  Webinars are typically experienced with you sitting at your desk, having a snack, watching someone more knowledgeable on a subject teach you something. You might ask them a question or two, and your main task is absorbing new information. Or, perhaps you are the educator, delivering your expertise to enraptured onlookers. The Differences Between Webinar and Web Conferencing There is a simple question to highlight the difference in the use cases for these two categories: are attendees participants or viewers? Web conferences have participants. Webinars have viewers (and presenters). Participants are active, engaged meeting attendees. They share thoughts and opinions in real-time. This may mean sharing their screen, writing on e-whiteboards, or uploading content. Viewers are more passive. They may […]

Love is, famously, impossible to measure. No one can accurately quantify love, but here at TrustRadius, we enjoy two things. We like pushing boundaries, and we really like reviews. Our wonderful team has evaluated our vendors and their reviews, looking for how often users mentioned something they absolutely love about these products. The process involved some pretty amazing variable phrases, including “loveDensity”. Beat that for romance, Romeo and Juliet. Now, we aren’t saying we have SOLVED love, in a leap that will go down in history, be sung about in songs, written of in poetry, and discussed in scientific journals… but we’re not NOT saying that either… So here is our list of the 2021 Most Loved products from our site, including the top 10, which hold a special place in our reviewers’ hearts. Top Ten Most Loved Products of 2021 Acuity Scheduling, a Squarespace company Wow, were users feeling this one. At the top of our Most Loved list, this product is no stranger to our awards, having received a Top Rated award for best Appointment Scheduling Software. We can only hope their (virtual) trophy cabinet has the space, and that their inbox can hold all the DMs they […]

Even in the post-2020 world, many companies are staying remote or doing so for the first time. Your set of work-from-home requirements will be very different from others. You may need time management and collaboration. You might need communication employee engagement. Perhaps you need all of them, and storage options for your files everyone can access. These can be for your new remote team or trying to improve the quality of life and work of your existing one. With your use case in mind, use this guide to help you assemble the right toolkit for your work needs. The types of products to consider are: Timekeeping Communication Creative Tools & Document Management HR and Social Capital With these capabilities in mind, the remote productivity tools on our list are: Toggl Clockify Trello Zoom Slack Google Workplace Microsoft 365 Microsoft Projects 15Five Dropbox Evernote Monday.com Asana Timekeeping and Management for Keeping your Team on Task In terms of measuring the actual productivity of employees, time–tracking and management tools are key. This can allow you to improve efficiency, reduce waste, and improve accountability.  Toggl Toggl is a great option for time-tracking and will do a great job for smaller teams. The free […]

In purchasing customer relationship management (CRM), balancing features and cost for your use case will be the key to the right purchase. The end goal is ultimately improving your interactions with customers, increasing sales, and reducing workload. The purpose of this piece is to discuss the best tools for some of the most common use cases. From here, we look at the features included in that software at the recommended price point, in order to help you determine what is right for you. The four products we will be looking at are: As a small business, this means exploring the needs relevant to you. These cases explore:   HubSpot CRM Pipedrive Zoho CRM Salesforce Price   Free 12.50/User/Mo. 12.50/User/Mo. 25-75/user/Mo. Tech Skill Required Minimal Minimal Moderate Advanced trScore 8.3/10 8.2/10 7.9/10 8.4/10 Biggest Pro Low Cost, Comprehensive Option Perfect for Sales Teams Great Integration With Zoho Products Huge Depth of Features Biggest Con Limited Features Limited Beyond its Niche Purely a CRM, Other Features in Other Zoho Products Training Required to Take Full Advantage ✓ ✓ ✓ ✓ Which CRM is Right for You? In determining which is the best CRM for your business, think of your use case, and the […]

With so many free marketing tools and paid automation software available, simply providing a list of options you could find on Google is not enough. TrustRadius will help you make the best choice for your business. We will help you evaluate your marketing automation tool needs, based on your potential use-case, size, and tech skills. Mailchimp Zoho Campaigns Hubspot Mailerlite Mautic How to Determine the Right Software for you? First, it is important to know if you need a full suite of automated marketing software, such as creation tools, landing pages, analytics, and social media marketing support. A bulk of marketing automation software falls into the category of email automation, and the tools surrounding that. This simpler set of capabilities may be enough for many users in many industries. As well as what you need, you’ll need an idea of how much use you will get out of each feature and where you’ll run into limitations.  As a guide, here is a quick cheat sheet on what the most commonly sought-after features in free marketing software are. We’ll focus on email marketing and other features offered to distinguish products that go beyond that medium.  Contact Number: The number of individuals […]

With the huge variety of time tracking software available and an even bigger difference in users’ needs, it can be hard to find an option that fits. From freelancers recording billable work hours to small-team coordination, to larger group timesheets and attendance, there are free choices available to satisfy your needs without breaking the bank. Several of the winners of TrustRadius Top Rated awards for Time Tracking include no-cost options. Teamwork, Everhours, and Toggle all have free plans. Whether you are a project manager, team member, or contractor, you can find the right option for you. The software we will discuss are: All of these offer free versions of their software rather than just a free trial of premium versions. What Do Users Want in a Time Tracking Software? When determining the best time tracking software that won’t cost you a penny, it is important to keep in mind the limitations placed on the free plan, and how its features compare. One of the most common ways of incentivizing purchase is limiting the number of users. If you are a lone ranger of sorts, this will be no issue for you. If you collaborate with a team, make sure the […]

Many people are prone to distractions, but entrepreneurs—small business owners in particular—are more susceptible because they typically have a lot of things on their plates. In addition to serving your clients, you likely have day-to-day jobs to do, along with personal responsibilities.  For example, if you’re running a service-based business like a salon or spa, you could be wearing many hats, from esthetician and creative director to HR manager and social media specialist. All that can diminish your focus and prevent you from fully serving the people who matter most in your business: your clients.  Here’s the good news: there are several low-cost and business-friendly tools in the market that can help you manage tasks and keep distractions in check.  We’ve compiled a list of these apps below, along with quick descriptions and pricing details. These tools include Site blockers for small businesses SelfControl Freedom Forest To-do lists for small businesses Any. do Todoist TickTick Scheduling software for small businesses Genbook Mindbody Calendly Social media management tools for small businesses Hootsuite Kill Newsfeed  Remove YouTube Recommended Videos, Comments Site blockers for small businesses The internet is an immensely useful business tool; it helps you find the information you need, allows […]

Business Intelligence software (BI) makes up a large heterogeneous category of software, however not all tools in the category can be meaningfully compared to each other. There are several types of BI tools of which the most substantive are Full-Stack Business Intelligence Tools and Data Discovery and Visualization Tools.  Full-stack BI solutions are useful for organizations that wish to deliver relatively stable operational reports in a consistent format to front-line staff across the organization. On the other hand, the focus for Data Discovery and Visualization tools is not primarily reporting and monitoring, but rather ad-hoc analysis of multiple data sources. These tools provide data analysts with an intuitive way to sift through large volumes of data to expose patterns and outliers hidden in the data.  This year, TrustRadius is awarding the best in customer support and usability among some of the most common categories of Business Intelligence Software (BI) tools in use today. The Best Of Business Intelligence winners are:  Best Usability – Business Intelligence ThoughtSpot, 1st Place Best Customer Support – Data Visualization BI Sigma Computing, 1st Place Best Business Intelligence Usability Business Intelligence (BI) tools are designed to solve the specific problem of enterprise data silos. Much crucial […]

Buying new HR software, like many other large technologypurchases, can be a stress-inducing process. Some of the mostdifficult parts can be figuring out which products meet all yourbusiness needs, getting the information you need from vendors,making sure everyone is on the same page internally, andscheduling time for multiple product evaluations. With our Best of Awards, TrustRadius aims to recognize top technology products who are leading the way in terms of Customer Support, Usability, and Feature Set. Our winners were determined entirely on customer feedback from users with use cases and needs similar to yours. Here are the best HR software solutions for 2021: Corporate Learning ManagementLessonly, Customer Support, 1st PlaceTovuti LMS, Customer Support, 2nd PlaceArticulate 360, Customer Support, 3rd Place Tovuti LMS, Feature Set, 1st PlaceArticulate 360, Feature Set, 2nd Place Employee Performance Management15Five, Customer Support, 1st Place15Five, Feature Set, 1st Place HR ManagementBambooHR, Customer Support, 1st PlaceTriNet, Customer Support, 2nd Place Zenefits, Usability, 1st PlacePaycom, Usability, 2nd PlaceADP Workforce Now, Usability, 3rd Place Zenefits, Feature Set, 1st PlaceADP Workforce Now, Feature Set, 2nd PlacePaycom, Feature Set, 3rd Place Talent ManagementClearCompany, Customer Support, 1st Place Time TrackingEverhour, Feature Set, 1st Place Workforce AnalysisActivTrak, Customer Support, 1st Place ActivTrak, Usability, 1st […]

This year, TrustRadius is recognizing products that have earned a 2020 Best of Award. The winners of these awards must meet high standards based on user reviews and ratings. The Best of Sales Technology category takes into account user ratings from several attributes such as Customer Support, Usability, and Feature Set across 6 sub-categories. Products in Sales Technology provide users with a wide range of capabilities such as information tracking, customer engagement, marketing initiatives, and sales enablement. This year, the Best of Sales Technology winners for Sales Technology are:  Best Customer Support – Call Tracking  Invoca, 1st Place Best Feature Set – Call Tracking  Invoca, 1st Place Best Customer Support – Contact Center Talkdesk, 1st Place Best Usability – Contact Center Talkdesk, 1st Place NICE inContact Center CXone, 2nd Place 8×8 Contact Center, 3rd Place Best Feature Set – Contact Center Genesys Cloud (formerly PureCloud), 1st Place Talkdesk, 2nd Place 8×8 Contact Center, 3rd Place Best Customer Support – Sales Email Tracking  Mailtrack, 1st Place Best Usability – Sales Email Tracking  Mailtrack, 1st Place Best Feature Set – Sales Email Tracking  Mailtrack, 1st Place Best Customer Support – Sales Enablement MindTickle, 1st Place Gong.io, 2nd Place Best Feature Set – […]

These are the Best of Awards for Security software. Specifically, we are celebrating those products which have earned the Best Customer Support, Best Usability, and Best Feature Set in the categories of Application Security, Authentication Systems, Blockchain-as-a-Service, Data Center Backup, Data Loss Prevention, Email Encryption, Endpoint Backup, Firewall, Identity Management, IP Address Management, IT Alert Management, Mobile Device Management, Password Managers, SaaS Backup, Security Awareness Training, Security Information Event Management, VPN, and Web Content Filtering. Application SecurityVeracode, Customer Support, 1st Place Veracode, Feature Set, 1st Place Authentication SystemsWatchGuard Authpoint, Customer Support, Usability, Feature Set, 1st PlaceDuo Security, Customer Support, 2nd Place Blockchain-as-a-Service (BaaS)IBM Blockchain Platform, Feature Set, 1st Place Data Center BackupCommvault Complete Backup & Recovery, Customer Support, 1st PlaceCohesity, Customer Support, 2nd PlaceDruva Phoenix, Customer Support, 3rd Place Druva Phoenix, Usability, 1st Place Commvault Complete Backup & Recovery, Feature Set, 1st PlaceCohesity, Feature Set, 2nd Place Data Loss PreventionForcepoint Data Loss Prevention, Feature Set, 1st Place Email EncryptionDataMotion SecureMail, Customer Support, 1st Place DataMotion SecureMail, Feature Set, 1st Place Zix, Usability, 1st Place Endpoint BackupDruva inSync, Customer Support, 1st Place Druva inSync, Usability, 1st Place Druva inSync, Feature Set, 1st Place FirewallFortinet FortiGate, Customer Support, 1st Place WatchGuard Network […]

The Customer Support Software category for the Best Of Awards includes software products that help companies centralize, streamline, and hone their own product support. These software address Customer Success Management, Customer Experience Management, and Customer Support Teams’ needs for holistic customer profiles. Products in this category often offer single-sources for customer profiles & communication tracking or offer more specialized software that integrate into an existing software stack. Best of Feature Set Winners in these customer support categories streamline business operations and provide tailored features that address their unique breadth of challenges. The Best Customer Service Award honors products that provide above-and-beyond resources in the form of responsive support teams and online documentation. Winners of the Best of Usability Award offer well-integrated, customizable products that maintain high ease of use for a wide range of user levels. B2B Industry software must meet high standards in order to compete for the Best Of Awards categories. They must have 10 recent ratings from within the last year to ensure that the product’s score is accurate. They must also have an aggregate attribute rating of 8.0 or higher in the categories they compete in. This year, the Best Of Customer Support winners are: Best […]

This year, TrustRadius is celebrating products which have earned a 2021 Best Of Award. The awards being celebrated include Best Customer Support, Best Usability, and Best Feature Set. The Best of Marketing Software category includes 6 sub-categories that provide users with a variety of capabilities that assist their marketing strategies and campaigns. The winning software products in this category have been rated and reviewed by users over the last year, and must meet high rating standards in order to qualify for each Best Of Award. This year, the Best of Marketing Software winners for Marketing Software are:  Best Usability – All-in-One Marketing Mailchimp, 1st Place Best Feature Set – All-in-One Marketing OutboundEngine, 1st Place Best Customer Support – Event Management Cvent Event Management, 1st Place CrowdCompass, 2nd Place Whova, 3rd Place Best Feature Set – Event Management Cvent Social Tables, 1st Place CrowdCompass, 2nd Place Cvent Event Management, 3rd Place Bet Customer Support – Marketing Automation SharpSpring, 1st Place Best Usability – Marketing Automation SharpSpring, 1st Place Best Feature Set – Marketing Automation SharpSpring, 1st Place Adobe Campaign, 2nd Place ActiveCampaign, 3rd Place Best Customer Support – Public Relations (PR) Cision Communications Cloud, 1st Place Best Feature Set – Public […]

For almost all businesses, an accounting or financial managementsoftware is a must-have rather than a nice-to-have. For smallbusinesses, manually managing your business’s finances usingsimple spreadsheet software can be difficult and time-consuming.And for larger businesses, manual financial management isnearly impossible. But sifting through the multitude of availableaccounting products to find the options that truly fit your businessneeds best can feel just as challenging. We’ve compiled a list of the best Finance Software according to users in Customer Support, Usability, and Feature Set. With these three attributes, you can quit a competitive shortlist of financial products that are leading the pack for your most important factors. Here are the Best of Finance Software for 2021: AccountingMIP Fund Accounting (formerly Abila MIP), Customer Support, 1st Place Sage Intacct, Feature Set, Usability, 1st PlaceMIP Fund Accounting (formerly Abila MIP), Usability, 2nd Place Sage Intacct, Feature Set, 1st PlaceMIP Fund Accounting (formerly Abila MIP), Feature Set, 2nd Place Accounts PayableTipalti, Customer Support, 1st PlaceTipalti, Usability, 1st PlaceTipalti, Feature Set, 1st Place Corporate PerformanceProphix, Customer Support, 1st PlaceVena Solutions, Customer Support, 2nd Place Prophix, Usability, 1st Place Vena Solutions, Feature Set, 1st PlaceProphix, Feature Set, 2nd Place Expense ManagementExpensify, Customer Support, 1st Place Chrome River EXPENSE, […]

Media and design tools encompass a wide range of categories, including everything from graphic design and layouts to audio and multimedia. Some, such CAD design, are an integral part of several industries, while other brands and content creators are flocking towards podcasts and video presentations as a form of engagement during these unprecedented times. It is important, then, to have easy-to-use software which not only comes with the support to get you up and running, but also the right set of features to help you bring your designs from concept to reality. This year, TrustRadius is awarding the best in customer support, feature set, and usability among some of the most common categories of Media and Design tools in use today. The Best of Media and Design Tools winners are:  Best Feature Set – Audio Editing Audacity, 1st Place Adobe Audition, 2nd Place Best Customer Support – Computer-Aided Design (CAD) SketchUp, 1st Place Autodesk Inventor, 2nd Place Best Feature Set – Computer-Aided Design (CAD) Autodesk Inventor, Feature Set, 1st Place SOLIDWORKS, Feature Set, 2nd Place AutoCAD, Feature Set, 3rd Place Best Customer Support – Desktop Publishing Adobe InDesign, 1st Place Best Feature Set – Desktop Publishing Adobe InDesign, 1st Place […]

Development tools generally consist of a range of products which can be used to develop applications. This can include everything from code editors, to debuggers, to entire integrated platforms. This year, TrustRadius is awarding the best in customer support and usability among some of the most common categories of Best of Development software in use today. The Best of Development winners are:  Best of Customer Support – App Development GraalVM, 1st Place Best of Feature Set – App Development GraalVM, 1st Place Oracle Java SE Subscription, 2nd Place Best Feature Set – CC Integrated Development Environments Eclipse, 1st Place Best Customer Support – Integrated Development Environment (IDE) Visual Studio IDE, 1st Place PyCharm, 2nd Place Best Feature Set – Integrated Development Environment (IDE) Visual Studio IDE, 1st Place PyCharm, 2nd Place Best Customer Support – Low Code Development Appian, 1st Place Best Usability – Low Code Development Appian, 1st Place Best Feature Set – Peer Code Review Gitlab, 1st Place Best Customer Support – Software Components Progress Telerik UI, 1st Place Progress Kendo UI, 2nd Place Best Usability – Software Components Progress Kendo UI, 1st Place Best Feature Set – Software Components Progress Kendo UI, 1st Place Progress Telerik UI, […]

Document Management Systems (DMS) provide enterprises with the capability to digitally capture and convert documents and files. Features of document management software may also extend to document storage, search and retrieval, and sharing. DMS reduces enterprise dependence upon space-consuming document printing hardware, printed paper, and file drawers. At TrustRadius, we are recognizing the best of Document Management Systems in the following categories: Best Support, Best Usability, and Best Feature Set. As filing cabinets are becoming a thing of the past, moving documents onto the cloud allows for easy sharing capabilities both internally and externally. However, this does open up opportunities in weak systems for security and privacy threats.  It’s important to consider the quality of security as a top feature of your DMS. Also, if upgrading systems, you’ll want easy to use software so your employees can easily get their virtual workspace up and running. And in the rare case when things go awry, having a support team on your side to quickly solve issues is extremely important.  For 2021, here are the top awarded Document Management Systems: Contract AnalysisKira Systems, Feature Set, 1st Place Document Management PowerDMS, Customer Support, 1st Place Adobe Acrobat DC, Customer Support, 2nd Place PowerDMS, […]

The Product Testing category for the Best Of Awards encompasses A/B testing, cross browser testing, usability testing, prototyping and version control software. These softwares assist users in optimizing their websites through converting visitors into leads, ensuring web pages and apps appear and function correctly across all browsers. They also evaluate how a web page is received or used by a group of customers, manage changes to software source code over time, as well as review concepts, share feedback and collaborate during the early stages of a design project.  This year, TrustRadius is awarding the best in customer support, feature set, and usability among some of the most common categories of Product Testing in use today. The Best of Product Testing winners are:  Best Customer Support – AB Testing Best Feature Set – AB Testing Best Customer Support – Cross-Browser Testing Best Usability – Cross-Browser Testing Best Feature Set – Cross-Browser Testing Best Customer Support – Prototyping Best Customer Support – Usability Testing Best Usability – Usability Testing Best Customer Support – Version Control Best Feature Set – Version Control Best AB Testing Customer Support Good customer support is immensely essential when it comes to AB testing software, as it frees […]

Process Automation Software streamlines business applications by integrating loosely coupled, long-running, heterogeneous business processes, and systems into a seamless and largely automated transaction. This often occurs either within or between businesses with minimal use of coding, through a unified management console overseeing the entire workflow. This year, TrustRadius is awarding the best in customer support, feature set, and usability among some of the most common categories of Best of Process Automation in use today. The Best of Process Automation winners are:  Best Feature Set – Low-Code Development UiPath Process Mining (formerly ProcessGold), 1st Place Best Customer Support – Process Mining UiPath Process Mining (formerly ProcessGold), 1st Place Best Customer Support – Robotic Process Automation UiPath Enterprise RPA Platform, 1st Place Best Feature Set – Robotic Process Automation UiPath Enterprise RPA Platform, 1st Place Best Customer Support – Workload Automation cPanel, 1st Place Best Feature Set – Workload Automation cPanel, 1st Place Best Process Mining Customer Support Process mining is related to BPM planning, and involves searching data logs generated by enterprise applications for potential sources of process improvement via automation. Customer support would be key in this area in order to allow process to flow smoothly and successfully. Below are […]