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The Productivity Software category for the Best Of Awards encompasses a wide range of applications that help better facilitate time management, as well as the organization of tasks and information. In the fast-paced world of business where there are many moving parts, it is absolutely critical for users to be able to stay organized and on top of their tasks. This year, TrustRadius is awarding the best in customer support, feature set, and usability among some of the most common categories of Productivity Software in use today. This year, the Best of Productivity Software winners are: Best Customer Support – Appointment Scheduling Calendly, 1st Place Acuity Scheduling, 2nd Place Doodle, 3rd Place Best Feature Set – Appointment Scheduling Calendly, 1st Place Acuity Scheduling, 2nd Place Doodle, 3rd Place Best Customer Support – Diagramming  Lucidchart, 1st Place Best Feature Set – Diagramming Lucidchart,1st Place Best Customer Support – Knowledge Management  Bloomfire, 1st Place Best Usability – Knowledge Management  Bloomfire, 1st Place Best Feature Set – Knowledge Management Bloomfire, 1st Place Best Customer Support – Product Lifecycle Management Arena, 1st Place Best Usability – Product Lifecycle Management Arena, 1st Place Best Feature Set – Product Lifecycle Management Arena, 1st Place Best Customer […]

This year, TrustRadius is recognizing products which have earned a 2021 Best Of Award. The awards being celebrated include Best Customer Support, Best Usability, and Best Feature Set. The Best of Storage category includes 5 sub-categories that provide users with a variety of storage based tools. The winning software products in this category have been rated and reviewed by users over the last year, and must meet high rating standards in order to qualify for each Best Of Award. This year, the Best of Storage winners for Storage are:  Best Customer Support – Cloud Storage  Google Drive, 1st Place Dropbox Business, 2nd Place Box, 3rd Place Best Feature Set – Cloud Storage Google Drive, 1st Place Box, 2nd Place OneDrive, 3rd Place Best Customer Support – Enterprise Flash Array Storage Pure Storage FlashArray, 1st Place Best Usability – Enterprise Flash Array Storage Pure Storage FlashArray, 1st Place Best Customer Support – Object Storage  Google Cloud Storage, 1st Place Best Feature Set – Object Storage  Google Cloud Storage, 1st Place Best Customer Support – Software-Defined Storage (SDS) StarWind Virtual SAN, 1st Place Best Customer Support – Rack Servers HPE ProLiant DL, 1st Place Dell PowerEdge R, 2nd Place Best Usability – […]

Application Management refers to software that manages the performance and availability of a broad range of applications within an organization. This often includes network services as well as cross-program communication. This year, TrustRadius is awarding the best in Customer Support, Feature Set, and Usability among some of the most common categories of Best of Application Management in use today. The Best of Application Management winners are:  Best Feature Set – API Management Postman, 1st Place Best Customer Support – Application Delivery Controllers (ADC) Kemp LoadMaster, 1st Place Best Usability – Application Delivery Controllers (ADC) Kemp LoadMaster, 1st Place Best Feature Set – Application Delivery Controllers (ADC) Kemp LoadMaster, 1st Place Best Usability – Application Performance Management SolarWinds Server & Application Monitor, 1st Place Best Customer Support – Observability Tools Dynatrace, 1st Place Best Feature Set – Observability Tools Dynatrace, 1st Place Best API Management Feature Set An Application Programming Interface (API) allows individual programs to communicate with one another directly and use each other’s functions. API Management software allows for developers to then manage those parameters. Because API management enables developers to write applications that interact with backend systems, it is important to have a broad set of features that […]

Investing in software specially created for the Education industry can take your school’s administration to the next level. With the reason of e-Learning, there are more tools than ever from which to choose. Additionally, given the uptick in use, buyers can now benefit from added competition in the market as Education software vendors work diligently to improve the quality of their product offerings for educators. If you’re curious about what the easiest-to-use products are, or which products have the most variety of features to help teachers and administrators alike, check out our list below which also celebrates Education software vendors with excellent customer support. Here are the Best Education Software winners for 2021: AssessmentRenaissance Accelerated Reader, Customer Support, 1st PlaceRenaissance Accelerated Reader, Feature Set, 1st place Learning Management Systems (LMS)Prezi, Feature Set, 1st PlaceGoogle Classroom, Feature Set, 2nd PlaceMoodle, Feature Set, 3rd Place Student Management SystemsBlackbaud Education Management Solutions, Customer Support, 1st Place Assessment Assessment software is mostly used in education fields but can have applications in a variety of industries. With that in mind,  these softwares are designed to help develop test materials to let educators and companies know where their participants are at and evaluate a variety of […]

For this installation of our 2021 Best of Awards, we are focusing on a broad uber-category of software we’re referring to as “infrastructure-related”. Now, seasoned IT professionals might raise an eyebrow at this nomenclature, and we totally understand. When deciding which software categories to feature of the Best of Awards, we wanted to feature categories together that made the most sense. For the sake of this uber-category, infrastructure refers to the foundation of any IT service. Below you’ll see software ranging from virtualized hardware components to the much more widely familiar Operating Systems category. Without further ado, here are the Best Infrastructure-related software of 2021: Hyper-Converged InfrastructureScale Computing HC3, Customer Support, 1st PlaceNutanix AOS, Customer Support, 2nd Place Scale Computing HC3, Usability, 1st Place Scale Computer HC3, Feature Set, 1st Place IT Infrastructure MonitoringLogicMonitor, Customer Support, 1st Place IT Service ManagementTOPdesk, Customer Support, 1st PlaceJira Service Desk, Customer Support, 2nd PlaceServiceNow IT Service Management, Customer Support, 3rd Place TOPdesk, Usability, 1st Place Jira Service Desk, Feature Set, 1st PlaceSysAid, Feature Set, 2nd PlaceServiceNow IT Service Management, Feature Set, 3rd Place Message Oriented MiddlewareAmazon Simple Notification Service (SNS), Customer Support, 1st Place Amazon Simple Notification Service (SNS), Usability, 1st Place Amazon […]

If we learned anything from this year, it’s that collaboration was the key to any business’ success navigating this pandemic. Companies that relied on traditional, on-premise meetings now need a way to bring in their teams on a virtual level to strategize their pivot plan and keep the momentum going.  From web conferencing to team messaging apps, there are a lot of options out there and no one-size-fits-all solution. As businesses were moving conferences online, hosting webinars, or conducting business meetings, the world depended on these tools like never before.  The journey to buying software grows increasingly complex and we at TrustRadius find that prioritization lies among excellent customer support, top-of-the-line feature sets, or simply ease-of-use. Here are the Best of Collaboration Software solutions for 2021. Best Customer Support – Collaboration (Dedicated) Cisco Webex Teams, 1st Place Slack, 2nd Place Best Usability – Collaboration (Dedicated) Cisco Webex Teams, 1st Place Best Feature Set – Collaboration (Dedicated) Slack, 1st Place Google Keep, 2nd Place Microsoft Teams, 3rd Place Best Feature Set – Community Platforms SaleForce Community Cloud, 1st Place Best Customer Support – Meeting Room Booking System Robin, 1st Place Best Feature Set – Meeting Room Booking System Robin, 1st Place […]

If you’re beginning your new year with search for new Data Management tools, we’ve got you covered. We’ve compiled a list of the best Data Management products on the market according to real users. The Best Customer Support award recognizes vendors with support teams that provide users with quality assistance and troubleshooting. Best Usability awards products that are easy-to-use and truly intuitive. Best Feature Set shines a light on stand-out software that has everything a buyer could possibly want (or not want!) Here are the Best Data Management tools of 2021: Data CleansingDataloader.io, Usability, 1st PlaceDataloader.io, Feature Set, 1st Place Data IntegrationAstera Centerprise, Customer Support, 1st PlaceMatillion, Feature Set, 1st Place Data Management PlatformAdobe Audience Manager, Customer Support, 1st PlaceAdobe Audience Manager, Usability, 1st PlaceAdobe Audience Manager, Feature Set, 1st Place Managed File TransferFileZilla, Customer Support, 1st PlaceFileZilla, Feature Set, 1st Place Relational DatabasesMicrosoft SQL Server, Customer Support,1st PlaceSAP HANA, Customer Support, 2nd Place Microsoft SQL Server, Feature Set, 1st PlaceSAP Hana, Feature Set, 2nd Place Data Cleansing Maintaining a business in the age of information means that businesses need powerful tools to keep data organized and accessible. Sorting through redundant data wastes time and can become intensely tedious. Dataloader.io […]

Recruiting software are tools that encompasses Applicant Tracking Systems (ATS) and Job Board Softwares. While the function of Job boards are used as online employment listings where employers can post available jobs for potential employees to find them, Applicant Tracking Systems have further features to manage recruiting operations through the use of cloud or web-based services. Amongst the features Recruiting software tools should excel at are its ability to handle job requisition management, job site search posting, resume management, candidate search and application tracking, among many other features.  This year, TrustRadius is awarding the best in customer support and usability among some of the most common categories of Best of Recruiting tools in use today. The Best of Recruiting winners are:  Best Customer Support – Applicant Tracking Systems (ATS) CEIPAL TalentHire, 1st Place Jobvite, 2nd Place JobDiva, 3rd Place Best Usability- Applicant Tracking Systems (ATS) CEIPAL TalentHire, 1st Place iCIMS Talent Cloud, 2nd Place Best Feature Set- Applicant Tracking Systems (ATS) CEIPAL TalentHire, 1st Place iCIMS Talent Cloud, 2nd Place Best Customer Support – Job Board Indeed.com, 1st Place Best Feature Set – Job Board ZipRecruiter, 1st Place Indeed.com, 2nd Place Best Applicant Tracking Systems (ATS) Customer Support Responsive and […]

The Industry Software category for the Best Of Awards includes software products that fill vertical-specific business needs across a host of professional trades. These software often integrate a variety of business processes into a single product. Best of Feature Set Winners in these industry-specific categories streamline business operations and provide tailored features that address their unique breadth of challenges. The Best Customer Service Award honors products that provide above-and-beyond industry expertise. Winners of the Best of Usability Award offer high ease of use for a wide range of users, from customer-facing retail staff and small business owners to non-profit executives, construction superintendents, and residential property managers. B This year, the Best Of Industry winners are: Best Feature Set – Club Management MINDBODY, 1st Place Best Customer Support – Construction CoConstruct, 1st Place Procore, 2nd Place Best Usability – Construction Procore, 1st Place Best Feature Set – Construction CoConstruct, 1st Place Best Customer Support – eCommerce Personalization Dynamic Yield, 1st Place Best Feature Set – eCommerce Personalization Dynamic Yield, 1st Place Best Customer Support – Hotel Management Cvent Passkey, 1st Place Best Feature Set – Hotel Management Cvent Passkey, 1st Place Best Customer Support – Non-Profit CRM Kindful, 1st Place DonorPerfect, […]

The Digital Marketing Tools category for this year’s Best Of Awards covers software products that help marketing, sales, and other business professionals manage and improve their marketing strategies. Digital marketing tools offer users ways to reach their customers online, on mobile, and in person to increase the effectiveness of their marketing campaigns. Products in this category cover website and mobile analytics, gamification, direct client outreach automation, and branded URLs. The Best Feature Set Winners provide extensive, customizable features. The Best Customer Support Winners highlight vendors who can provide expertise to all user levels and are available to help users navigate complex processes or problems. Finally, winners of the Best Usability Award offer intuitive interfaces and high ease of use for marketing, sales, engineers, and analysts alike. This year, the Best Of Digital Marketing Tools winners are: Best Customer Support – Direct Mail Automation Sendoso, 1st Place Best Feature Set – Direct Mail Automation Sendoso, 1st Place Best Customer Support – Gamification Kahoot!, 1st Place Best Usability – Gamification Kahoot!, 1st Place Best Feature Set – Gamification Kahoot!, 1st Place Best Customer Support – Mobile Marketing EZ Texting, 1st Place Best Customer Support – Video Marketing Dubb, 1st Place Vidyard, 2nd […]

B2B software buying journeys have grown more complex. Buyers are identifying software attributes that are most important to themselves, their use cases, and their businesses. Some buyers are most interested in software that is easy to use, others emphasize the need for excellent customer support, and other buyers prioritize top-of-the-line feature sets. TrustRadius is highlighting products on our site that standout in each of attributes that matter most to buyers with the 2020 Best Of Awards. Announcing the 2021 Best of Awards in 142 categories TrustRadius is recognizing the products which have earned a 2020 Best Of Award. Specifically, we are celebrating those products which have earned the Best Customer Support, Best Usability, and Best Feature Set Award for this year.  These awards are earned by the top 3 products in each category with the highest Support rating, Usability rating, and the highest rate of reviewer satisfaction with the product’s Feature Set.  “Certain attributes, such as support and usability, have a particularly strong impact on users’ experiences with business technology,” said Megan Headley, Vice President of Research. “The Best Of Awards highlight these attributes to help buyers identify those products with standout support experiences, ease of use, and feature sets […]

Despite the popularity of productivity software, everyone is constantly working to devise new workflow hacks and improve efficiency. Enter Markup Hero. While a simple screenshot and annotation tool, Markup Hero, and similar products like Droplr or Snagit, promise to take your project management workflows a step further by improving the ease with which you collaborate with others. We spoke to Jeff Solomon, CEO of Markup Hero, to get his thoughts on this emerging sub-category of productivity and project management software. Just as terms like “productivity software” and “collaboration software” can mean many different things to different software users, what does project management software mean to you? How does that fit into project management as a business field?  Too true. There are so many SaaS tools that need to categorize themselves in the productivity, collaboration, project management, etc. group but there are nuances for sure. Typically tools like Asana, Monday.com, Wrike, Clickup are typically thought of as project management tools. But for me, a tool like Notion is what I use for project management. As a startup founder, regularly working in an environment with less than 10 people, a tool like Notion handles my needs better than an Asana does. I think as an […]

As many businesses have moved to remote work, collaboration tools have been more important than ever.  Two of the biggest players in the collaboration space are Microsoft Teams and Slack, but its difficult for many businesses to decide which one is right for them.  In the video below, I go over the difference between the two tools, and my recommendation on which businesses can benefit most from which software.  Hi, I’m Brian Mackenzie with TrustRadius, and in this video I’m going to compare two giants in the collaboration tools space, Microsoft Teams and Slack.  I’ll go over the key features of each, and help you decide which tool is best for your business. I use Slack in my current position, and have used Teams in previous roles, as a result, I’ll be using footage from an active instance of Slack, and I’ll use a test organization for the Teams footage. Slack and Teams are both collaboration tools, but there are a few key differences in what they offer before digging into the details.  Both are known for their chat and video conferencing features, but it’s worth noting that almost every Teams pricing tier also includes Microsoft Office software such as […]

Audacity is a free to use sound editing software.  Though it was designed to be used to edit music, it’s also a strong tool for editing podcasts, sound for videos, and more. Because Audacity offers so many advanced features for music editing, it can be intimidating for users that just want to make some simple touch-ups or cuts to an audio file.  This video will cover the basics of how to edit with Audacity, to get you started and save you some trial and error. Hello, I’m Brian, a researcher at TrustRadius, and today I’m going to explain basic editing with Audacity.  I use audacity to edit sound for videos, but you can also use it for music, podcasts, and any other audio you need to record and edit.  If you are interested in more software tutorials, consider subscribing to TrustRadius to make sure you never miss a video. Setup I’m not going to go over every tool the program has to offer, but I will go over the essential tools you’ll need to record and edit audio. First you are going to want to set up your microphone and speaker.  You can do that from these two dropdowns.  This […]

Box is an enterprise-capable cloud storage system built to integrate with popular collaboration tools from both Google and Microsoft.  Box was originally designed for sharing photos and videos, but has since added business features like software integrations, collaboration tools, and unlimited storage that make it a strong choice for any business.  Box pricing is straightforward, with a variety of pricing options that can support small businesses and large enterprises alike. We’ve collected all the pricing information for Box and synthesized it below for businesses considering Box for their cloud storage needs.  Below you will find a table and breakdown of Box’s pricing, and the feature differences with each plan. In addition, we’ve outlined any available discounts so you can see if there is an opportunity for your business to save some money on the cloud storage tool.  If you want to compare this pricing information to other popular cloud storage tools, check out our Cloud storage pricing comparison. Box Pricing Plan Cost Cloud Storage Per User Starter $7.00/user/month 100 GB Business $20.00/user/month Unlimited Business Plus $33.00/user/month Unlimited Enterprise $47.00/user/month Unlimited Box is offered at four price points, all of which are paid for on a monthly basis based on the […]

Dropbox was an early entrant in the cloud storage space and continues to offer a strong cloud storage option for businesses.  Given that it’s singularly focused on cloud storage, Dropbox Business includes specialized features such as data recovery and encryption at all price points. Dropbox Business pricing is largely transparent and simple, with only 3 plans, all of which are feature complete and all inclusive. We’ve collected all of the pricing information relevant to DropBox Business for businesses that are considering the product. Below you will find a table synthesizing Dropbox Business’ pricing options, and how they differ from each other. We’ve also included information on discounts so your business can find the best deal possible if you decide to purchase Dropbox Business. Dropbox Business Pricing Plan Cost Cloud Storage Per User Standard $15.00/user/month 5 TB Advanced $20.00/user/month Unlimited Enterprise Custom Quote Unlimited Dropbox Business is offered at 3 price points, all of which are based on a monthly subscription. It is worth noting that Dropbox Business requires at least 3 users.  For smaller businesses with just one or two users, Dropbox also offers a version for individual users ranging from free to $17.99 per month.   The Standard pricing plan […]

Microsoft has been near or at the center of professional business software for decades. In 2020, with the mass transition to remote work, Microsoft Teams has followed the rest of the Microsoft suite into a mainstay of web conferencing tools. For many users, Microsoft Teams is a free tool that’s already part of their infrastructure.  However, there are still pricing considerations that buyers and users alike should keep in mind. We’ve collected all the pricing information for Microsoft Teams, including the standard pricing plans and related pricing factors. In particular, we’ll break down the distinctions between bundling Microsoft Teams with Microsoft 365, and which approach is best for buyers.  Microsoft Teams Pricing Plans Microsoft offers four plans for its Teams product. The core, standalone Teams offering is a free product. This version includes web versions of Word, Excel, and PowerPoint, as well as basic video conferencing. However, standalone Teams does not include many more advanced or standard features found in other paid products. In a deviation from other web and video conferencing products, Teams’s paid functions are only available by purchasing Microsoft 365, a full office suite. The Business Basic package starts at $5/user/month (with an annual commitment). Microsoft 365 […]

Web conferencing technologies have recently grown from “popular” to “a must have” for much of the professional world. While Zoom has emerged as a cultural phenom, GoToMeeting is a popular alternative for organizations experiencing acute Zoom fatigue.  There are a range of pricing considerations when switching to GoToMeeting, or adopting it as a business’s first web conferencing tool. We’ve collected all the pricing information for GoToMeeting to help buyers evaluate and compare it to other tools. This information includes the standard pricing plans, as well as additional pricing info like discounts, free trials that are available, and a la carte add-ons that are not part of the standard pricing plans. GoToMeeting Pricing Plans GoToMeeting offers three different plans, with standard pricing for the two lower tiers, and quoted pricing for the third. Pricing is either for monthly or annual billing, and is scaled per “Organizer”, which is analogous to a standard user across most web conferencing tools in terms of capabilities.  The Professional plan is the entry-level tier, starting at $14/organizer/month or $12/organizer/year. It has a 150 participant cap and offers all the standard features for a web conferencing tool, such as unlimited meetings, personal meeting rooms, screen sharing, integrations, […]

Whether you’ve used it personally or professionally, almost everyone has experience with Google’s cloud storage solution, Google Drive. The free version for individual users and built-in integrations with Google Workspace make it a popular cloud storage tool that businesses and individuals use for cloud storage, document generation, and collaboration. Google Drive pricing is transparent, simple to understand, and on the affordable side compared to other cloud storage options. We’ve collected all the pricing data relevant to Google Drive for businesses considering Google Drive. Below you’ll find pricing information for all of Google Drive’s pricing plans, as well as the key features that differentiate them. We have also included discount information, so you can see if Google Drive offers discounted pricing your business can take advantage of. If you want to compare this pricing information to other popular cloud storage tools, check out our Cloud storage pricing comparison. Google Drive Pricing Plan Cost Cloud Storage Per User Business Starter $6.00/user/month 30 GB Business Standard $12.00/user/month 2 TB Business Plus $18.00/user/month 5 TB Enterprise Custom Quote As much as you need Google Drive is offered at 4 price points for businesses as part of Google’s Google Workspace package. Notably, the 4 business […]

Jupyter Notebook is a popular tool for writing Python code for data science.  For new users that haven’t used notebooks before, though, it can be a little tricky to get started with.  In this tutorial, I’ll go over how to install Jupyter Notebook, what it’s best used for, and how to run code with it. I use Jupyter Notebooks all the time for cleaning data, and presenting data visualizations along with easy to read documentation.  In this video, I’ll be going through the basics of setting up and using Jupyter Notebooks.  I’ve included timestamps in the description if you want to jump to a specific part of the video.  If you want to see more software demos and tutorials, hit the subscribe button below to make sure you never miss a video.  Table of Contents Why Jupyter Notebooks? Jupyter Installation with Anaconda Creating a Notebook Writing Code Running your code Documentation Why Jupyter Notebooks? Jupyter Notebook is a web based application allowing users to create documents with markup text and code that can be run in document, piece by piece. Jupyter is built for data cleaning, visualization, and presentation.  The notebooks support a variety of languages, including R, Ruby and […]