Measuring Integrity: Review Quality Report 2023

Quality customer feedback has never been more influential. That’s because virtually 100% of technology buyers prefer a self-serve journey. They rely on reviews to find the perfect software for their organization—trusting peer input over vendor-driven messaging. 

As we adapt to the age of the self-serve buyer, TrustRadius is committed to pioneering the B2B decisioning platform for technology buyers—enabling them with the big picture behind every product featured on our platform. 

In our Measuring Integrity: Review Quality Report 2023, you’ll: 

• Understand how we source customer feedback 
• Get to know our review verification process 
• Learn more about battling review bias
• Find out how we detect fraudulent reviews 
• Discover how reviews fit into the buyer journey