Congratulations to the latest round of 2018 Top Rated winners! This quarter we covered 21 categories, including ecommerce platforms, help desk software and analytics tools. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores. They are not influenced by analyst opinion, the vendor’s company size, popularity, site traffic, or status as a TrustRadius customer.

Visit the following posts for a full list of the 2018 Top Rated vendors in each category:

• Contact Center Software
• Customer Success Management Software
• Ecommerce Platforms
• Email Marketing Software
• Enterprise Resource Planning Software
• Enterprise Video Platforms
• Functional Testing Tools
• Help Desk Software
• NoSQL Databases
• Payroll Software
• Platform-as-a-Service Solutions
• Predictive Analytics Software
• Rapid Application Development/Low Code Software
• Relational Databases
• Search Engine Optimization Tools
• Survey & Form Building Tools
• System Monitoring Software
• Talent Management Software
• Telephony & VoIP Software
• Web Analytics Tools
• Workforce Management Software

Products included in these 2018 Top Rated lists must have been in the top tier of their category TrustMap on April 27, 2018. To qualify for their TrustMap, products must have a minimum number of reviews and ratings on TrustRadius based on the category landscape. Every reviewer is verified and every review is vetted before publication. Products are plotted on the map based on end-user data, including users’ likelihood to recommend scores as well as buyer research patterns. To learn more about trScores and TrustMap methodology, visit our FAQ.

If you are interested in learning how to drive more reviews to earn a spot on your category TrustMap, we’re happy to help. Download our Definitive Guide to B2B Reviews or contact us for more information.